The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind. Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome. The programme will help participants: Understand the professional business development approach and the style that is appropriate for their business and their clients Follow a process to guide their conversations and business development meetings Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results Create a great first impression and professional opening to a conversation Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity Identify and understand buying and decision-making processes and criteria Skilfully and confidently handle questions and objections Sell the benefits of their services and approach over those of their competitors Progress the sale by agreeing next steps and gaining commitment appropriately 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to business development and selling for professionals What is selling? Who are you selling to? The buying experience What clients want The four-step business development process The business development cycle and pipeline management Upselling and cross-selling as well as winning new clients 3 Networking and generating leads What is networking? Networking objectives It's not what you know but who you know Asking for referrals and introductions Making appointments from networking activity 4 Opening the sales relationship/sales meeting What potential customers are thinking Judging first impressions Creating positive first impressions Building rapport and creating interest and impact Earning the right 5 Core communication skills for professional selling Overcoming barriers to listening The art of listening Questioning refresher Types of questions Questioning funnel 6 Understanding and identifying needs and opportunities Identifying the questions to ask to identify needs and opportunities Questions to move us through the buying and selling process Understanding their buying processes Asking questions that position you as a 'trusted adviser' The questions that give you a competitive advantage Knowing when you have asked enough questions 7 Introducing solutions Tailoring your 'pitch' to the client Speaking the client's language Using features and benefits Applying the benefit cycle 8 Handling objections and concerns Identifying the typical objections and concerns Understanding why clients raise objections and concerns Following a structure for handling objections Handling the price objection 9 Gaining commitment Knowing when to close The art of checking Recognising buying signals Small c and big C 10 Putting it all together Personal learning summary and action plans
The Portable Appliance Testing course or PAT testing course as it is more commonly known is one of our most popular courses as it does not require you to have any formal previous qualifications and once completed, will enable you to offer your services. In the commercial setting, the law places a responsibility on all employers to ensure that the electrical equipment to be used by their staff and the public, should be fit for purpose and safe for use. Hence, all portable appliances have to be regularly checked and maintained by a competent person.
Emergency First Aid at Work. This 1-day FAA Level 3 Award course offers training for a variety of emergency first aid situations in the workplace. It gives delegates the confidence to deal with any of these safely and efficiently.
PACE was developed by Dr Dan Hughes (a clinical psychologist specialising in childhood trauma) more than 20 years ago as a central part of attachment-focused family therapy. It was created with the aim of supporting adults to build safe, trusting and meaningful relationships with children and young people who have experienced trauma. The approach focuses on building trusting relationships, emotional connections, containment of emotions and a sense of security. PACE is a way of thinking, feeling, communicating and behaving that aims to make the child feel safe. Its four principles of communication – Playfulness, Acceptance, Curiosity and Empathy – facilitate the building of healthy, secure attachments between caregiver and child. PACE parenting is especially effective for supporting children that lack secure emotional bases. It is ideal for anyone working or living with children, especially those children in the care system Who is this course for? Anyone working with or living with children and young people. Like foster carers, adopting parents, residential carers, social workers but would also benefit parents experiencing difficulties. What will it cost? This is being developed as a video course – please contact us for prices. Face2face courses are £750.00 plus vat per session, plus travel. How will I benefit from this course? You will benefit by building safe, trusting and meaningful relationships with children and young people. What is the course content? Learn about the four principles of the model… communication- Play, Acceptance, Curiosity and Empathy with the add on of Like to make PLACE model and how to implement it…. The therapeutic needs of the children you care for… The fight flight freeze & fawn response Attachment Trauma & effects on the brain Transference/counter transference… Dysfunctional thoughts, beliefs and alternative ways of thinking… Self-help & support How are the courses delivered? Although this is being converted to a video course, it is available face2face for groups of around 15 people Is this course recognised? Yes, it is fully CPD accredited
Learn to use 3D printing software to design and create your own pendants, earrings, rings and bracelets. The course is on a one-to-one basis. If you want to be in the jewellery trade as a designer and seller of modern jewellery or you simply want to create designs for yourself and your family then you should be learning how to create your own designs using apps such as Fluid Designer for 3D Printing.
ISO 3834:2021 (Quality requirements for fusion welding of metallic materials) Lead Auditor” course provides comprehensive training for participants to be able to understand and audit each and every ISO 3834:2021 guidelines in ensuring orgnaisation compliance and continual improvement in the welding industry
Products & Technique’s Workshop Workshop Description: Want to talk paint? Have a play with colours and finishes? That's why we are so excited to team up with Sophie James Paints on this very special Two Day Technique Product Furniture Interior Workshop with Sophie James Decor Paint. ReVamp Boutique will be honoured to welcome Tony Cheeld from his Essex based family business. On this workshop you will have the chance to chat to him about technical queries, learn their sustainable ethos and how Sophie James Decor Paint products can transform every room of your home, furniture and garden with a Q&A . Day One you can experiment with all their latest products from their latest Light Dynamics range, paints, glazes and varnishes and discuss all those queries you have about preparation, application and colour mixing. Day Two you will using the techniques and knowledge you have learned on Day One and working on your own piece using Sophie James Decor Paint products and finishes. Interior design based Sarah Ashby-Bassett will be available to discuss paint colours schemes and interior colour choices for your home and how paint can transform your space. You will need to bring: A small piece of furniture like a table, bedside cabinet or small chair Any colour scheme ideas you may have for your furniture, colour drenching, feature walls and interiors What is included: All the materials, light lunch, refreshments through the days and a goodie bag to take away with you. 10% Off any purchases made for Sophie James Decor Paint throughout the two days Where & When: It takes places at our workshop at Tom's Farm Shop & Garden Centre, Maldon Road, Tiptree, Essex, CO5 0QA 10AM to 4PM There is ample parking. Terms & Conditions: We have the right to cancel, change venue or date if we do not fill enough spaces. In this event we will give you 7 days notice with the option of rebooking or a full refund. Share You may also like Barbola Art Workshop Regular price£95.00 Posh Veg Paint Regular priceFrom £5.95 Paint It & Upholster It Course Regular price£145.00 Christingle Paint Regular priceFrom £5.95 Write a ReviewExcellentBased on 43 Reviews Amanda TannerMarch, 2024I had the most wonderful therapeutic and inspiring two days with Sarah at Revamp Boutique; and finished with a beautiful bespoke piece of furniture that I can now use in my dining room. I thoroughly enjoyed rekindling my creative side and learning about the different techniques and potential when upcycling furniture! I will definitely be coming back! Thank you for a fab day! 🥰 Samantha DoughtyMarch, 2024Sarah is a really great teacher, lovely workshop, time flies when you're having fun!! Lots of tea and coffee and lovely homemade lunch...the best coleslaw ever! Skills learnt will stay with me and inspire my home decor x Anita HollandsMarch, 2024Thank you for a great day creating Barbola! enjoyed it all, you can tell the chef the Cream tea and sandwiches were exceptional. thought the workshop was amazing! Think I’m going to use the technique and create some handmade pressies. Thank you again. Helen OtterMarch, 2024Thoroughly enjoyed the workshop. Sarah shared lots of hints and tips, lovely warm person. Very pleased with my re vamped lamp table Lynne PintoMarch, 2024Fantastic day of learning how to upholster and paint a chair. A wealth of information and fun people to work with on the course. Thanks Sarah and Simon for such a great day - will definitely be back for more. Debra CrouchMarch, 2024Had a fabulous time using paint and decoupage to upcycle a very drab and unloved Ikea chest of drawers, into something beautiful which will now take pride of place! Thank you Sarah for your advice and enthusiasm - also for the lunches (home made coleslaw was ridiculously good!) Louise WatsonMarch, 2024Such a brilliant course! Very relaxed environment with lovely people and a tasty lunch. I learnt the fabric decoupage technique which was great, I completely transformed an unloved piece of furniture and gained the skills to go on and use the technique again for other items. I would highly recommend. Show all Reviews Workshops Fabric Decoupage Paper Decoupage Upcycle A Lampshade Painting With Sophie James Make A Memory Journal Paper Mache Wings Pimp Your Pumps Upcycle A Mirror Barbola Workshop Paint It & Upholster It Kid's Creative ReUse Workshop Work With Us Workshops For Sale Commissions ReVamp Retreat Sophie James Decor Paints Contact Us ReVamp Boutique, Tom's Farm Shop & Garden Nursery, Maldon Road, Tiptree, Essex, CO5 0QA Privacy Policy Refund Policy Terms Of Service Sitemap Twitter Facebook Pinterest Instagram YouTube Payment methods © 2024, ReVamp Boutique FurniturePowered by Shopify Chat1
Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session
Overview This course sets out to develop attendee’s skills in understanding their own body language as well as being able to read the body language of others. If we can learn to identify and appreciate non-verbal clues, we can begin to improve our communication as a whole. This use of body language skills could impact situations such as; sales visits, interviews, presentations and normal day-to-day interactions where body language plays a part. Description Effective communication skills are critical in the development of relationships between people and although verbal communication plays a large part in this, studies have shown that a proportionate amount of our message comes from not what we say, but very often the non-verbal communication behind the message. Therefore, it is clear that body language is an important, influential aspect of communication and understanding how it works is essential in the development of your personal communication skills. Topics covered: Core Principles and the Five C’s – Exploring the subconscious effects of body language and setting the scene by ensuring participants appreciate the rules to interpreting body language. Reading Body Language – Gestures – An activity that helps participants realise the power of body language and how important it is to communication. Arm Barriers – Understanding the different arm barrier gestures and crossed arm positions and what each means. Palm and Handshake Gestures – Discussing the different handshakes and palm actions, what they mean and how they are applied in real life. Includes activities that test the theory. Hand and Thumb Gestures – A review of these different gestures and what they mean. Hand to Face Gestures…or… How to Spot a Liar! – An exploration of different gestures that involve the hand moving to the face. Identifying how to spot body language that signifies lying and what to watch out for. Chin and Cheek Gestures – An activity that helps participants understand the different chin and cheek gestures and how to interpret this body language. Eye Signals – A review of pupil dilation, directed gazes and eye accessing cues in order to fully understand how eyes provide body language clues. Matching & Mirroring – Looking at the technique of building rapport and developing relationships through careful observation of body language. Bringing it all Together – An activity that allows participants to embed their learning and realise how much they now understand and appreciate body language and its effect on communication. Who should attend Anyone who wants to gain a better understanding of their own body language, and that of others. Requirements for Attendees None.