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24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Supercharge your business success with our comprehensive Business Management with Sales and Marketing course. Gain the essential Business Management & Sales and Marketing skills and knowledge to effectively lead teams, drive sales, and craft winning marketing strategies. Enroll today in our Business Management with Sales and Marketing course and take your business to new heights of profitability and growth. Both of the Business Management & Sales and Marketing course is endorsed by The Quality Licence Scheme and accredited by CPDQS Courses Are Included in this Business Management with Sales and Marketing Bundle: Course 01: Business Management at QLS Level 7 Course 02: Sales and Marketing Co-ordinator at QLS Level 7 Course 03: Business Intelligence Analyst Enrol today and unlock your full business potential! Learning Outcome Business Management with Sales and Marketing Bundle: Apply core business management principles in various organisational settings. Implement effective strategies for project management and operational efficiency. Utilise financial management techniques to ensure business profitability. Develop and implement persuasive sales strategies and negotiation tactics. Analyse consumer behaviour and market trends to inform marketing decisions. Design and execute comprehensive marketing plans for successful brand promotion. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of this Bundle Get a free student ID card with this Bundle This Bundle is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to this Bundle of course materials This Bundle comes with 24/7 tutor support Start your learning journey straightaway with Business Management with Sales and Marketing! *** Course Curriculum *** Course 01: Business Management at QLS Level 7 Introduction to Business Management Operations Management Introduction to Business Analysis Strategic Analysis and Product Scope Project Management Business Development and Succession Planning Business Process Management Planning & Forecasting Operations Performance Management Management of Cash and Credit Managing Risk and Recovery Quality Management Communication Skills Business Environment Organizational Skills Negotiation Techniques Human Resource Management Motivation and Counselling Customer Service Time Management Conflict Management Course 02: Sales and Marketing Co-ordinator at QLS Level 7 Introduction to Sales Sales Growth Sales Hypnosis Sales Presentation Basics of Marketing The Marketing Process Strategic Marketing Marketing Environment Market Segmentations Consumer Buying Behaviour Business Markets and Buying Behaviour Marketing Research Sales and Marketing Leverage and Limitations Sales Negotiations Dealing with Customers Communication Skills Course 03: Business Intelligence Analyst Module-1: An Introduction To Business Intelligence Module-2: Real-Time Business Intelligence Module-3: Fundamentals Of Statistics And Data Science Module-4: Fundamentals Of SQL Module-5: Database Management Essentials Module-6: Data Warehouse Concepts Module-7: Data Visualisation In Business Intelligence Module-8: Basics Of Python How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £139 CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is suitable for everyone. Please Note: From this Business Management with Sales and Marketing course, you will get the theoretical knowledge that need to excel in this field. After completing our course, you can also enrol in the following courses: BA (Hons) Business and Management Level 3 Diploma in Business and Management Level 4 Diploma in Business and Management Level 5 Diploma in Business and Management Level 6 Diploma in Business Management Level 7 Diploma - Business Management Level 3 Diploma in Business and Management (RQF) Level 4 Diploma in Business and Management (RQF) Level 5 Diploma in Business and Management (RQF) Level 6 Diploma in Business Management (RQF) Level 7 Diploma in Business Management (RQF) Level 4 Diploma in Sales and Marketing Management (RQF) NCFE Level 3 Diploma in Skills for Business: Sales and Marketing Requirements You will not need any prior background or expertise to enrol in this Business Management with Sales and Marketing. Career path This Business Management with Sales and Marketing bundle will allow you to kickstart or take your career in the related sector to the next stage. Business Owner Sales Manager Marketing Manager Project Manager Consultant Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Advanced Diploma in Business Management at QLS Level 7 Hard copy certificate - £139 Please note that International students have to pay an additional £10 as a shipment fee.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Level 3, 4 & 5 QLS Endorsed Diploma | 3 QLS Hard Copy Certificates Included | Plus 10 CPD Courses | Lifetime Access

This course is entitled for the learning of digital photography with link to the fascinating artwork or creation. You will be made request to participate in class for better understanding of the physical, reasonable and theoretical qualities of the electronic media in unity of making workmanship. Importance will be given for the improvement of conception of the development and theory related to artwork, photography and electronic imaging in addition to the history of workmanship in such a way that it will help them give expressive and unique kind of photos for show stopper. The course will also be introduced with the critical revolution fundamental for the creating of their artwork with the addition of finding out about the expression of different visuals. The demonstration of your skill of being able to use the photography instruments will also be observed closely as well as the principal target of this course of furnishing your skillfulness in the creation and examination of expressive and thoughtful artwork will be most emphasized on. Course Highlights Extended Diploma in Digital Camera & Photography is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Digital Camera & Photography into 68 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 days, 12 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Digital Camera & Photography Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Digital Camera & Photography is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Digital Camera & Photography is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Camera & Photography Photography Basics FREE 00:30:00 The Art of Photography FREE 00:30:00 How to Get the Most Out of Your Digital Camera Purchase 00:30:00 Why Having a DSLR is Like Having a Second Camera 00:30:00 What You Should Look for in a Digital Camera 01:00:00 The Benefits of Purchasing a DSLR Camera 01:00:00 Are You Getting the Most Out of Your Digital Camera? 00:30:00 Learning to Use Your Flash Properly on Your Digital Camera 00:30:00 Learn to Use Your Presets on Your Digital Camera 00:30:00 What Brand of Digital Camera is Best? 00:30:00 Understanding Shooting Speed on Your DSLR 00:30:00 Become a Good Photographer Before Buying Expensive Equipment 01:00:00 8 Digital Camera Brands You Should Know About 01:00:00 Do You Know the Best Digital Cameras to Buy? 00:30:00 Digital Camera and the Role of ISO 00:30:00 Digital Cameras Have Revolutionized Photography 00:30:00 Low Light Photography Tips 01:00:00 5 Rules of Buying a Point and Shoot Camera 00:30:00 4 Digital Camera Features You Should Understand 01:00:00 Nikon D5200 or Sony Alpha NEX-6 - Which is the Best Buy? 00:30:00 3 Basics to Consider While Buying a Digital Camera 01:00:00 Professional Photography Basics How to Become a Digital Photographer? FREE 02:00:00 Getting into the Scene FREE 02:00:00 Choosing the Right Camera 02:00:00 Making Pictures for a Living 03:00:00 The Tools and Software for Editing the Images 02:00:00 The Most Commonly Asked Questions 01:00:00 Starting your own Photography Business FREELANCE PHOTOGRAPHY AND YOU 01:00:00 SHOULD YOU BE IN THIS BUSINESS FOR YOURSELF? 01:00:00 WEDDINGS 01:00:00 PORTRAITS 01:00:00 CARDS 01:00:00 NEWSPAPERS 02:00:00 SPECIALTY PHOTOGRAPHY 01:00:00 COPYRIGHTING YOUR WORK 01:00:00 ESTABLISHING YOUR BUSINESS 00:30:00 Freelancing Photography Introduction 00:30:00 Photographs Everywhere You Look 00:30:00 Do You Have What It Takes? 01:00:00 Choosing a Camera 01:00:00 Get 'Get Rich Quick' Out of Your Head 00:30:00 Like Winning the Lottery 01:00:00 Microstock Photography 01:00:00 Sites That Pay for Your Photos 02:00:00 Posting Your Photos Online 02:00:00 Who Buys Photos? 00:15:00 For The Truly Ambitious 01:00:00 Wedding Photography Techniques Know Why A Professional Wedding Photographer Is Best FREE 01:00:00 The Importance Of A Wedding Photography Shot List FREE 00:30:00 Mistakes First Time Wedding Photographers Make 00:30:00 A Wedding Photographer Cannot Be Timid 00:30:00 Are You Using RAW? 00:30:00 Getting Great Detail Wedding Shots 00:30:00 Make The Most Of The Unexpected With Wedding Photography 01:00:00 Problems On The Site For Wedding Photographers 01:00:00 Use Continuous Shooting Features 00:30:00 Wedding Photographer Gets Up High 01:00:00 Showcase Your Photos At The Wedding Reception 00:15:00 Wedding Photography With Two Cameras? 00:30:00 Selecting Property Wedding Photo Backgrounds 00:30:00 Wedding Photographer Tips For Changing Things Up 01:00:00 Wedding Photographers Should Check Out The Location 01:00:00 Wedding Photography And Diffused Light 00:30:00 Wedding Photographer Tips For Back Up Support 00:30:00 Wedding Photographer Tip For What Couples Expect From You 00:30:00 Wedding Photography: Handling The Family Photo 00:30:00 Wedding Photography Tip For Deleting As You Go 00:15:00 Wedding Photography Is Profitable 01:00:00 Mock Exam Mock Exam- Extended Diploma in Digital Camera & Photography 00:30:00 Final Exam Final Exam- Extended Diploma in Digital Camera & Photography 00:30:00

Embark upon a journey down Sewing Street, where the hum of the sewing machine is the music of creation. In this enchanting realm, the Singer sewing machine stands as a beacon for aspiring tailors, alongside its companion, the Brother sewing machine. Both beckon learners to unravel the mysteries of sewing patterns, a universe where threads intertwine to form the fabric of fashion. From the intricate dance of dress sewing patterns to the symphony of jumpsuit sewing patterns, this course offers a gateway to mastering the art of sewing, equipping you with the tools to navigate sewing patterns UK with ease and flair. Free sewing patterns await to spark your imagination, guiding you in the craft of shaping dreams into tangible realities. Whether it's dresses to sew patterns that call to you or the challenge of sewing patterns for beginners, the path is laden with opportunities to create, innovate, and inspire. Dive into a world where free sewing pattern resources merge with structured learning, making dress pattern sew projects accessible to all. This Sewing Patterns Training course is meticulously crafted to guide you through the labyrinth of choices-be it sewing machines that cater to every level of expertise or sewing pattern adventures that challenge and delight. Through detailed exploration of sewing patterns, from reading and buying to the final stitches of your project, learners are equipped with the knowledge to bring their visions to life. Learning Outcomes of Sewing Patterns Training Master the fundamentals of selecting and interpreting sewing patterns, including traditional and PDF formats. Acquire the ability to navigate through various sewing machines, with insights into choosing the right tool for your project. Develop skills in adjusting and customising sewing patterns to fit personal or client specifications. Gain confidence in handling a range of fabrics and understanding the importance of choosing the right material for each pattern. Complete a capstone project, showcasing an ability to bring a sewing pattern from concept to creation, incorporating learned techniques. Why buy this Sewing Patterns Training? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Sewing Patterns Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals with a keen interest in learning to sew or enhancing their sewing skills. Beginners seeking to understand the basics of sewing patterns and machine operation. Hobbyists looking to transition their sewing hobby into a more structured practice. Fashion students and aspiring designers aiming to broaden their pattern-making and sewing capabilities. DIY enthusiasts eager to create custom clothing and accessories for personal use or gifts. Prerequisites This Sewing Patterns Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Sewing Patterns Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Fashion Designer: £25,000 - £50,000 Per Annum Tailor: £18,000 - £35,000 Per Annum Costume Designer: £20,000 - £40,000 Per Annum Pattern Maker: £20,000 - £35,000 Per Annum Sewing Machine Operator: £16,000 - £25,000 Per Annum Textile Designer: £22,000 - £40,000 Per Annum Course Curriculum Getting Started Introduction 00:01:00 Finding and Buying Sewing Patterns 00:09:00 Reading the Front and Back of a Sewing Pattern - Part 1 00:10:00 Reading the Front and Back of a Sewing Pattern - Part 2 00:07:00 Unpacking The Envelope 00:02:00 The Instructions Sheet 00:13:00 The Tissue Paper Pattern 00:07:00 Assembling and Reading PDF Patterns 00:12:00 Unpacking and Reading Vintage Patterns 00:08:00 Before You Cut a Size or View 00:02:00 Final Project 00:01:00

Register on the Property Sales Agent today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Property Sales Agent is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Property Sales Agent Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Property Sales Agent, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Property Sales Agent Module 01: Introduction to Residential Property Sales Introduction to Residential Property Sales 00:18:00 Module 02: Valuation of Real Estate Valuation of Real Estate 00:44:00 Module 03: Law Relating to Residential Property Sales Law Relating to Residential Property Sales 00:46:00 Module 04: Residential Agency Residential Agency 00:29:00 Module 05: Finances Involved in Buying and Selling Property Finances Involved in Buying and Selling Property 00:13:00 Module 06: Property Appraisal and Basic Building Construction and Defects Property Appraisal and Basic Building Construction and Defects 00:26:00 Module 07: Records and Systems Records and Systems 00:19:00 Module 08: UK Tax on Property UK Tax on Property 00:33:00 Assignment Assignment - Property Sales Agent 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Residential Property Sales today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Residential Property Sales is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Residential Property Sales Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Residential Property Sales, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Residential Property Sales Module 01: Introduction to Residential Property Sales Introduction to Residential Property Sales 00:18:00 Module 02: Valuation of Real Estate Valuation of Real Estate 00:44:00 Module 03: Law Relating to Residential Property Sales Law Relating to Residential Property Sales 00:46:00 Module 04: Residential Agency Residential Agency 00:29:00 Module 05: Finances Involved in Buying and Selling Property Finances Involved in Buying and Selling Property 00:13:00 Module 06: Property Appraisal and Basic Building Construction and Defects Property Appraisal and Basic Building Construction and Defects 00:26:00 Module 07: Records and Systems Records and Systems 00:19:00 Module 08: UK Tax on Property UK Tax on Property 00:33:00 Assignment Assignment - Residential Property Sales 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Take your sales people from average to high performance. Motivate and develop experienced sales professionals with some new insights and learning. Applying NLP principles, techniques and models, this workshop will introduce the core attitudes and behaviours that differentiate the excellent sales person from the average one. The programme will help participants: Understand and adopt the mindset and beliefs needed for sales excellence Build rapport and connect with buyers at a deeper and more personal level Recognise some of the thinking and language patterns that make each individual unique Ask powerful questions to further understand the unique world of the individual and how they make decisions Apply tools and techniques to empathise with clients - seeing things from their perspectives Tailor their sales approach to the individual buyer's style, and talk in their language Influence with integrity and sell to organisations and individuals successfully 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to NLP and sales excellence with NLP An overview of NLP and applying it to selling The pillars of NLP The NLP model of communication The difference that makes the difference 3 Building enhanced rapport Defining rapport and why it is important when selling Going beyond the initial small talk Building relationships with individual decision-makers Matching and mirroring Levels of rapport 4 Understanding the buyer's personal buying map How we take in, filter and process information How we judge others based on our own experiences of the world The different ways in which we communicate when selling Recognising and understanding the language and thinking patterns of others Adapting your sales communication style to different buyers 5 Making sense of the buying process How we filter information through our senses Understanding how we see, hear and experience the world Visual, auditory and kinaesthetic buyers Listening for key insights What different buyers want from you to help them to buy Applying sensory awareness to the sales process 6 Successful sales mindset The connection between thoughts and actions The sales beliefs of excellence Identifying negative thoughts and beliefs that are holding you back How to change your mindset Adopting the sales beliefs of excellence 7 Powerful questions Reviewing and honing your questioning skills Understanding the questions that great sales people ask Avoiding assumptions Clean language questions Getting to the bottom of it - precision questions Turbo-charging how you qualify 8 Influencing with integrity Understanding empathy Stepping into the buyer's shoes Speaking the buyer's language Tailoring your sales approach to the individual Match, pace, lead - how to take your buyer with you 9 Putting it all together Personal learning summary and action plans

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan