27224 Business courses

The first priority in calming upset customers is to diffuse tension and then resolve the issue. Discover some words to avoid and how to ensure angry customers feel like they are heard, feeling empathy and can see you are trying to find a resolution. The focus needs to be you and the customer against the situation. Learn how to implement a four-step model for calming upset customers. Understand how to manage customer complaints better in the future by understanding the special needs of customers with complaints. Learning Objectives Explain the difference between difficult situations and difficult customers, Apply a four-step model for calming upset customers, Summarize the do's and don'ts of working with upset customers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Call escalation is including others in facilitating the resolution of a customer request. It may take place in person, on the phone, or through electronic communication. We will show you four steps in handling customer issues and call escalation. Learning Objectives Explain when call escalation is appropriate, Apply CORE™ steps for effectively facilitating an escalated call Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the importance of holding the receiver properly to maintain energy and vocal quality and how to vary your rate of speech to maintain listener interest. Adjust your voice to match the purpose of the call. Lowering your vocal range sends a more controlled image. Listen to learn the purpose of the call. Don't interrupt. Ask questions to clarify understanding. Learn how to flawlessly place calls on hold or transfer like a pro. Your customers will appreciate you! Learning Objectives Apply guidelines for physically handling the telephone, Implement voice guidelines, Apply effective telephone greetings, Transfer calls to make great first impressions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Customers with complaints want to be seen as right, feel special, treated fairly and be taken care of. We will show you how to ask questions and listen to fully understand the complaint. Acknowledge and agree with the customer's right to be upset and that a resolution needs to be reached. Learning Objectives Describe the special needs of customers with complaints, Apply four tips for managing customer complaints Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Overview This comprehensive course on Investment: Investing In Gold & Gold Mining Stocks will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Investment: Investing In Gold & Gold Mining Stocks comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Investment: Investing In Gold & Gold Mining Stocks. It is available to all students, of all academic backgrounds. Requirements Our Investment: Investing In Gold & Gold Mining Stocks is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 8 lectures • 00:44:00 total length •Why Gold?: 00:05:00 •The New Gold Rule: 00:04:00 •Effect of Recession on Gold: 00:04:00 •The Power of Gold Mining Stocks: 00:07:00 •How to Take Profit: 00:04:00 •Risk Management: 00:02:00 •How to Choose the Best Gold Mining Stocks: 00:11:00 •Top 5 Picks Of Gold Mining Stocks: 00:07:00

In the labyrinth of political landscapes, one topic stands as a towering monolith of controversy and intrigue: Brexit. Explore the intricate tapestry of decisions, debates, and dilemmas that have shaped this historic event through our meticulously crafted course. Delve into the heart of Brexit's genesis, dissecting its origins and the pivotal voting processes that marked its inception. Unravel the rich tapestry of British history interwoven with the Brexit narrative, understanding how centuries of tradition and evolution have influenced the nation's path. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Journey into the unknown as we confront the future and the daunting specter of uncertainty that accompanies Brexit. Navigate through the myriad of options, contemplating the diverse pathways that lie ahead. Explore the far-reaching impacts of Brexit, from economic shifts to societal transformations, as we dissect its profound consequences. Engage with the intricacies of negotiation, witnessing firsthand the delicate dance of diplomacy that shapes international relations. Finally, witness the aftermath unfold in real-time, analyzing the ripple effects and updated legislations that redefine the very fabric of governance. Join us on a voyage through the corridors of power, as we decode the enigma of Brexit and its enduring legacy. Course Curriculum Module 01: The Brexit Module 02: The Brexit & Voting Module 03: The Brexit & British History Module 04: Future & Uncertainty with the Brexit Module 05: Brexit with Options Module 06: Impacts of Brexit Module 07: Brexit Negotiations Module 08: Brexit & the Politics Module 09: The Brexit Aftermath Part - 01 Module 10: The Brexit Aftermath Part - 02 Module 11: Brexit Effects & Updated Legislations Learning Outcomes: Understand Brexit implications on current political and economic landscapes. Analyze voting patterns and their impact on Brexit decision-making. Explore historical context shaping Brexit's trajectory and implications. Evaluate future scenarios and navigate uncertainty surrounding Brexit outcomes. Assess Brexit options and their potential consequences for various stakeholders. Examine Brexit's multifaceted impacts on different sectors and industries. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Political science enthusiasts seeking in-depth Brexit comprehension. Business professionals navigating Brexit-related challenges and opportunities. Policy analysts aiming to grasp Brexit's political and economic ramifications. Students of international relations intrigued by Brexit's global implications. Journalists and media professionals covering Brexit developments and aftermath. Career path Brexit Policy Analyst Political Journalist Economic Researcher International Relations Consultant Brexit Negotiations Advisor Policy Advisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to take control of your motorbike's upkeep and performance? Our comprehensive course, "Introduction to Motorbike Maintenance," equips you with essential skills to understand and maintain your motorcycle effectively. Whether you're a passionate rider or aspiring mechanic, this course is designed to deepen your knowledge and confidence in motorbike care. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the "Introduction to Motorbike Maintenance" course, learners will gain comprehensive knowledge and skills essential for maintaining motorcycles. They will understand the fundamental workings of engines, including ignition systems and components related to intake, fuel, clutch, and exhaust. Learners will also learn about engine cooling and lubrication systems, ensuring optimal performance and longevity. Electrical maintenance knowledge will cover key aspects like wiring and components. Transmission, frame, and steering principles will be explored, alongside suspension systems to enhance ride comfort and safety. Practical skills in maintaining wheels, tires, and brakes will be developed, ensuring safety and efficiency on the road. The course also covers cleaning, setup, and storage procedures to maintain motorcycles in top condition. Lastly, troubleshooting techniques will equip learners with the ability to identify and fix common issues, ensuring their motorcycles operate smoothly and safely. Course Curriculum Module 01: Introduction to Motorbike Maintenance Module 02: Basics of Engine Module 03: Ignition Module 04: Intake, Fuel, Clutch, and Exhaust Systems Module 05: Engine Cooling and Lubrication Module 06: Electrical Maintenance Module 07: Transmission, Frame, and Steering Module 08: Suspension Module 09: Wheels, Tires, and Brakes Maintenance Module 10: Cleaning, Setting Up, and Storage Module 11: Troubleshooting Learning Outcomes: Understand basic motorbike components and their functions in maintenance. Identify engine parts and perform routine checks for optimal performance. Demonstrate knowledge of ignition systems and troubleshooting procedures effectively. Apply principles of fuel intake, clutch operation, and exhaust system maintenance. Explain engine cooling methods and implement lubrication practices correctly. Perform electrical system checks and maintain components for safe operation. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Motorcycle enthusiasts wanting comprehensive maintenance skills. Mechanics seeking specialized knowledge in motorbike maintenance techniques. Engineering students interested in understanding motorbike technology deeply. Individuals planning to start a motorbike repair or maintenance business. Hobbyists eager to maintain and enhance their own motorbike performance. Career path Motorcycle Mechanic Motorbike Technician Motorcycle Engineer Motorbike Workshop Manager Motorbike Service Advisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you struggling with your finance? Is it difficult for you to take over all the financial burden? Then fear not, our Finance, Investment & Risk Assessment course will make you reach your desired goal. And according to Reed a Financial Planner can earn from £55,000 to £65,000 in a year depending on qualification, experience, location and other factors. Don't wait to take control of your financial future. Enrol in our Finance, Investment & Risk Assessment Course today and start your journey towards financial mastery! Key Features of Finance, Investment & Risk Assessment Course : CPD Certified Finance, Investment & Risk Assessment Course. Developed by Specialist Lifetime Access Course Curriculum Finance, Investment & Risk Assessment: Module 1: Fundamentals of Investment Module 2: Investment Types and Strategies Module 3: Key Terminology in Investment Module 4: Essential Concepts in Finance Module 5: Investing in the Bond Market Module 6: Investing in the Stock Market Module 7: Principles of Risk Management Learning outcomes Finance, Investment & Risk Assessment: Analyse investment types, demonstrating an understanding of diverse investment strategies. Apply key concepts of Finance in decision-making for effective risk assessment. Define and use essential investment terminology with precision and confidence. Evaluate principles of risk management to enhance investment decision-making skills. Demonstrate knowledge of bond market dynamics for informed investment decision-making. Exhibit proficiency in stock market investment through comprehensive understanding and application. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Finance, Investment & Risk Assessment course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Finance, Investment & Risk Assessment. Moreover, this course is ideal for: Individuals aspiring to excel in finance and investment sectors. Professionals seeking to enhance their knowledge in risk assessment and management. Students pursuing a career in analysis of Finance or investment planning. Entrepreneurs aiming to make informed investment decisions for business growth. Anyone interested in mastering the intricacies of the bond and stock markets. Requirements There are no requirements needed to enrol into this Finance, Investment & Risk Assessment course. We welcome individuals from all backgrounds and levels of experience to enrol into this Finance, Investment & Risk Assessment course. Career path After finishing this Finance, Investment & Risk Assessment course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Finance, Investment & Risk Assessment are: Investment Analyst Financial Planner Risk Management Specialist Stockbroker Bond Trader Finance Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you struggling with your finance? Is it difficult for you to take over all the financial burden? Then fear not, our Finance, Investment & Risk Assessment course will make you reach your desired goal. And according to Reed a Financial Planner can earn from £55,000 to £65,000 in a year depending on qualification, experience, location and other factors. Don't wait to take control of your financial future. Enrol in our Finance, Investment & Risk Assessment Course today and start your journey towards financial mastery! Key Features of Finance, Investment & Risk Assessment Course : CPD Certified Finance, Investment & Risk Assessment Course. Developed by Specialist Lifetime Access Course Curriculum Finance, Investment & Risk Assessment: Module 1: Fundamentals of Investment Module 2: Investment Types and Strategies Module 3: Key Terminology in Investment Module 4: Essential Concepts in Finance Module 5: Investing in the Bond Market Module 6: Investing in the Stock Market Module 7: Principles of Risk Management Learning outcomes Finance, Investment & Risk Assessment: Analyse investment types, demonstrating an understanding of diverse investment strategies. Apply key concepts of Finance in decision-making for effective risk assessment. Define and use essential investment terminology with precision and confidence. Evaluate principles of risk management to enhance investment decision-making skills. Demonstrate knowledge of bond market dynamics for informed investment decision-making. Exhibit proficiency in stock market investment through comprehensive understanding and application. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Finance, Investment & Risk Assessment course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Finance, Investment & Risk Assessment. Moreover, this course is ideal for: Individuals aspiring to excel in finance and investment sectors. Professionals seeking to enhance their knowledge in risk assessment and management. Students pursuing a career in analysis of Finance or investment planning. Entrepreneurs aiming to make informed investment decisions for business growth. Anyone interested in mastering the intricacies of the bond and stock markets. Requirements There are no requirements needed to enrol into this Finance, Investment & Risk Assessment course. We welcome individuals from all backgrounds and levels of experience to enrol into this Finance, Investment & Risk Assessment course. Career path After finishing this Finance, Investment & Risk Assessment course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Finance, Investment & Risk Assessment are: Investment Analyst Financial Planner Risk Management Specialist Stockbroker Bond Trader Finance Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Our Aim is Your Satisfaction! Offer Ends Soon; Hurry Up!! An insurance account manager's profession is a challenging, yet financially rewarding career. Insurance account managers are responsible for developing business accounts, promoting existing products, and working toward increasing the company's sales. If you are interested in a career in the industry as an insurance account manager, this course is the perfect guide for you. This Course will educate you on the fundamental aspects of insurance, how it works, and about the who, what, risks, and insurance claims. The Insurance Account Manager course discusses different types of insurance, their functions, and their benefits. Furthermore, you explore different techniques professionals use to generate leads and turn them into sales. You will also learn about the elements and clauses of an insurance contract. In addition to that, you will get an overview of the insurance industry in the UK. By the end of this Insurance Account Manager course, you will have comprehensive knowledge and the skills required to succeed as an Insurance account manager. You'll get a Free Student ID card by enrolling in this Insurance Account Manager course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the Insurance Account Manager course today - gear up with the essential skills to set yourself up for excellence! Learning Outcomes Understand how it works Get a full overview of this relevant industry Discover different types of risks involved and how to address them. Learn the five basic ways to deal with risk With this comprehensive course, you can achieve your dreams and train for your ideal career. The Insurance Account Manager course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. Start your learning journey straight away with this Insurance Account Manager course and take a step toward a brighter future! Skills You Will Gain Contract management Sales management Marketing skill Leadership Financial skill Risk management skill Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.