1002 Business courses in Larbert

Time Management 1 Day Training in Stirling

Train-The-Trainer 1 Day Training in Stirling

Negotiation Skills - Professional 1 Day Workshop in Airdrie

Communication Strategies 1 Day Workshop in Airdrie

Train-The-Trainer 1 Day Training in Airdrie

Communication Strategies 1 Day Workshop in Livingston

Negotiation Skills - Professional 1 Day Workshop in Livingston

Train-The-Trainer 1 Day Training in Livingston

Overview By the end of the course, delegates will have:   Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour

Overview By the end of the course, delegates will have:   Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour