21955 Business courses delivered Online

Master the art of effective communication with our Basic Telephone Skills course. Elevate your phone etiquette, from answering calls to handling challenging situations and conducting business calls with professionalism. Enhance your customer service skills and discover best practices for seamless telephone communication. Enroll now for a comprehensive training that empowers you to excel in the dynamic world of professional phone interactions.

An insightful, enjoyable and experiential programme to help you analyse data and information and make a balanced decision based upon sound commercial reasoning. It will enable you to identify options, make decisions and take actions based on a thorough analysis combined with instinct and intuition to make a positive effect on profitability. This programme will help you: Identify ways to analyse data and sort relevant from irrelevant information Develop analytical and numerate thinking, and consider the financial implications of a decision Make decisions based on sound commercial reasoning - a mix of intuition and analysis Select from a range of tools to analyse a situation and apply these effectively Understand how costs and profits are calculated Use tried-and-tested techniques to manage and control your budgets Appreciate the fundamentals of financial analysis Focus on the bottom line Identify the basics of capital investment appraisal for your business Evaluate results and seek opportunities for improvement to your business 1 The commercial environment What do shareholders and investors want? What do managers want? Profit v non-profit organisations Investor expectations 2 Financial and non-financial information Risk and reward considerations Drivers of commercial decisions 3 Running a business A practical exercise to bring financial statements to life Different stakeholder interests in a business The impact and consequences of decisions on financial statements 4 Where do I make a difference to the organisation? How can I contribute to an improved business performance? Key performance indicators - measuring the right things A 'balanced scorecard' approach - it's not all about money! 5 A 'balanced scorecard' approach Analysing and reviewing my contribution to the business direction What is the current focus of my commercial decisions? Developing the business in the right way - getting the balance right! Where should/could it be in the future? Do my decisions support the overall vision and strategy? 6 Making commercial decisions Left-brain and right-brain thinking Convergent and divergent thinking Analysis and instinct Interactive case study exercise - emotional and rational decisions Reflection - what is my style of making decisions 7 Let's consider the customer! Identifying target markets Differentiating propositions and products Customer service considerations Marketing considerations and initiatives Pricing strategies and considerations 8 Strategic analysis The external environment The internal environment LEPEST analysis SWOT analysis Forecasting Group activity - analysing markets and the competition How do these improve your decisions? 9 Comparing performance Analysing key financial ratios Ways to compare performance and results Break-even analysis 10 Profit and loss accounts and budgeting Managing income and expenditure The budgeting process How does this link to the profit and loss account? Managing and controlling a cost centre/budget The role of the finance department Different ways of budgeting Incremental budgeting Zero-based budgeting 11 Understanding the balance sheet Purpose of balance sheets Understanding and navigating the content What does a balance sheet tell you? How do you affect your balance sheet? Links to the profit and loss account A practical team exercise that brings financial statements to life 12 Business decisions exercise How does this improve your decisions? A practical exercise to apply new knowledge and bring commercial thinking to to life The impact and consequences of decisions on financial statements 13 Working capital Why is this important? The importance of keeping cash flowing Business decisions that affect cash Calculating profit 14 Capital investment appraisal Capex v Opex Payback Return on investment The future value of money The concept of hurdle rate 15 Lessons learned and action planning So what? Recap and consolidation of learning The decisions that I need to consider Actions to achieve my plan

This course provides a comprehensive understanding of project monitoring and control. It covers the importance of monitoring and controlling, project scope creep and gap, project dependencies, causes of project failure, project monitoring areas, steps, strategies, and tools. Participants will learn how to identify and manage potential risks, monitor key project areas, and implement effective corrective actions to ensure project success. This course provides participants with a comprehensive understanding of project monitoring and control, emphasizing the importance of proactive project management. Students will learn how to identify potential risks and mitigate them, monitor key project areas, and implement corrective actions effectively. By the end of the course, learners should be equipped with the knowledge and skills to effectively monitor and control projects, ensuring successful project completion.After the successful completion of the course, you will be able to learn about the following; The concept of project monitoring and controlling process. The importance of monitoring and controlling. The concept of Project Scope Creep. The concept of scope gap. The detailed concept of project dependencies. The causes of project failure. The concept of project monitoring, strategies and tools of project monitoring. This course provides participants with a comprehensive understanding of project monitoring and control, emphasizing the importance of proactive project management. The course covers various topics such as project scope creep and gap, project dependencies, causes of project failure, project monitoring areas, steps, strategies, and tools. Students will learn how to identify potential risks and mitigate them, monitor key project areas, and implement corrective actions effectively. The course will also include case studies and practical examples to provide learners with real-world insights into project monitoring and control. By the end of the course, learners should be equipped with the knowledge and skills to effectively monitor and control projects, ensuring successful project completion. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Monitoring and Controlling Mechanism in Project Management Self-paced pre-recorded learning content on this topic. Monitoring and Controlling Mechanism in Project Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Project Managers Project Coordinators Project Analysts Business Analysts Team Leaders Department Managers Executives overseeing projects Consultants Engineers IT Professionals Marketing Managers Human Resources Managers Financial Analysts Operations Managers Supply Chain Managers Product Managers. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Client Retention Certification Each business should manage disappointed clients every once in a while. Seeing how to determine client complaints so they return later on is critical to growing a business' benefits and notoriety. In this course, you will realize how fruitful organizations deal with hold their clients and how they utilize the standards of incredible client assistance to rapidly resolve objections. You will figure out how to speak with troublesome clients, how to utilize grievances as a chance to improve and how your demeanor can have a significant effect in settling a difficult circumstance. You Will Learn: Why each client merits remarkable help and how to react if a client submits an outlandish question The most effective method to cause a client to feel esteemed and regarded The most effective method to tune in to a client, show sympathy and pose the correct inquiries when they submit a question Why staff need to have adequate foundation information on the items and administrations they are selling Why critical thinking is a key ability you should create to appease a disappointed client Advantages of Taking This Course: On the off chance that you work in client care or aftersales, this course will show you how to determine client complaints rapidly and productively In the event that you direct representatives who work in client assistance, this course will assist you with investigating issues and improve consumer loyalty The relational abilities you will learn on this course are appropriate to other business circumstances, for example, haggling in gatherings This course will help you rethink client objections as a chance to improve the business, which thus will expand income

The purpose of this course is to describe the principles and procedures of Hazard and Operability (HAZOP) Studies. HAZOP is a structured and systematic technique for examining a defined system, with the objective of: Identifying potential hazards in the system. The hazards involved may include both those essentially relevant only to the immediate area of the system and those with a much wider sphere of influence, e.g. some environmental hazards; Identifying potential operability problems with the system and in particular identifying causes of operational disturbances and production deviations likely to lead to nonconforming products. An important benefit of HAZOP studies is that the resulting knowledge, obtained by identifying potential hazards and operability problems in a structured and systematic manner, is of great assistance in determining appropriate remedial measures. The course is designed using the tools and techniques identified by IEC 61882:2016. LEARNING OUTCOMES By the end of this course you will understand how to: prepare for a HAZOP study meeting and programme – including defining the scope of the study and choosing the team choose nodes (parts of the drawings or operation for HAZOP study) estimate the programme requirements for the successful completion of a study use facilitation techniques to motivate the team and keep them on task avoid common problems encountered during study meetings, including challenging behaviours formulate the HAZOP study report fulfil the team leader’s role in implementing recommendations and managing the process FOR WHOM Anyone with experience of the HAZOP technique who is required to lead HAZOP studies Process safety engineers, loss prevention specialists, production engineers, process design engineers, project engineers, process programmers and instrument control engineers Risk Managers COURSE CONTENT Introduction to HAZOPWhat is a HAZOP?What are Hazards and Risk?Limitations of HAZOPsEssential Features of HAZOP Principles of examination Design representation Design requirements and design intent Applications of HAZOP Relation to other analysis toolsFailure Mode Effect AnalysisAs Low As Reasonably Practicable (ALARP)Fail Tree AnalysisEvent Tree Analysis HAZOP study limitations Risk identification studies during different system life cycle stagesConcept stageDevelopment stageRealization stageUtilization stageEnhancement stageRetirement stage The HAZOP study procedure Initiate the study Define scope and objectives Define roles and responsibilities Preparation Plan the study Collect data and documentation Establish guide words and deviations Examination Structure the examination Guidewords and Deviations Causes, Consequences and Safeguards Perform the examination Risk Ranking Documentation and follow up Establish method of recording Output of the study Record information Sign off the documentation Follow-up and responsibilities Case Study and practical application TRAINING METHODOLOGIES Presentation Case Study Individual Exercises Group Exercises DURATION: 4 Days (Examination on day 4)

A sales manager struggling to meet targets despite having a motivated team. Through performance coaching and mentoring, the manager is able to identify areas of improvement, enhance communication skills, and implement effective management techniques. As a result, the team's performance improves, and targets are met consistently. Learning outcomes: Develop effective communication and personal skills to enhance coaching and mentoring relationships. Understand the ethical aspects of coaching and mentoring and apply appropriate models. Acquire management and organizational skills to optimize team performance. Learn the key themes of NLP to improve communication and mindset. Understand the relationship between stress and performance and apply the inverted-U theory. Develop leadership skills under pressure and establish oneself as a coach. This course provides an in-depth understanding of coaching and mentoring for personal and professional development. The course covers essential aspects such as coaching models, ethical considerations, communication and personal skills, motivation, and mindset. Participants will learn about management and organizational skills, NLP, leadership under pressure, and setting up as a coach. The course is designed to provide theoretical knowledge for anyone interested in pursuing a career in coaching or mentoring. Enrol in the Performance Coaching and Mentoring course to acquire the necessary knowledge to develop coaching and mentoring skills and enhance personal and professional growth. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers seeking to optimize team performance. Professionals interested in pursuing a career in coaching and mentoring. Individuals seeking to enhance their personal and professional development. Anyone interested in acquiring coaching and mentoring skills. Career path Performance coach: £25,000 - £60,000 Life coach: £18,000 - £60,000 Business coach: £25,000 - £90,000 Executive coach: £30,000 - £150,000 Leadership coach: £40,000 - £100,000 Career coach: £20,000 - £50,000

Fall into Savings. Enjoy the biggest price fall this Autumn! Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Google Analytics Now Whether you have an eCommerce site or an informative site, you want to understand your visitors' behaviour to deliver better results. Business analytics help organisations reduce risks. Helping them make the right decisions based on available data such as customer preferences, trends, and so on can help businesses curtail short and long-term risks. Thus this comprehensive 14-in-1 Google Analytics bundle will help you become an expert and help you and your organisation achieve the goals. Google Analytics allows you to track and understand your customer's behaviour, user experience, online content, device functionality and more. Google Analytics also provides you with the information needed to help you shape your business's success strategy, discovering things you probably never knew about visitors on your site. Also, as the modern world has shifted to a digital era, people are more and more interested in online business and marketing. Thus if you are an expert in Google Analytics, then you'll easily get a job from any part of the world with an average salary of 64,553 per year. What will you learn from this Google Analytics bundle: Learn how to use Google Analytics to run a successful business from scratch How to navigate the Google Analytics interface, reports and set up dashboards and shortcuts How to analyse Basic Audience, Acquisition, and Behavior reports and set up goals and campaign tracking Fundamentals of data analysis (data analyst) including process management, tools for data analysis, various charts Ability to conduct thorough research and turn raw data into presentable information Understand GDS as well as Data Visualisation, Geo-visualisation Root Cause Analysis, fundamentals of RCA including the process as well as required tools to conduct an RCA7 This Bundle Consists of the following Premium courses: Course 01: Complete Google Analytics Course Course 02: Introduction to Data Analysis Course 03: Basic Google Data Studio Course 04: RCA: Root Cause Analysis Course 05: Ultimate PHP & MySQL Web Development Course & OOP Coding Course 06: Marketing Fundamentals Course 07: Strategic Planning and Analysis for Marketing Course 08: Digital Marketing Course 09: Social Media Strategist Training Course 10: Information Management Course 11: GDPR Data Protection Level 5 Course 12: Cyber Security Incident Handling and Incident Response Course 13: Learning Computers and Internet Level 2 Course 14: Decision Making and Critical Thinking Curriculum Course 01: Complete Google Analytics Course Overview Navigation and Admin Creating a New Google Analytics Account Website Account Creation Connecting To WordPress Website Connecting To HTML Site Connect Custom Page and Site Builders Setting Up Annotations Setting Up Intelligence Events Set Up Custom Segments Export Data for Analysis Set Up Custom Reports Set Up Google Integrations Templates Real-Time Reporting Setting Up Goals Third-Party Integrations Audience Menu Overview Interests and Geography Conclusion How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 155 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Google Analytics bundle. Requirements Our Google Analytics course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Google Analytics expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Complete Google Analytics Course) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Complete Google Analytics Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Imagine a world where you see waste not as an unfortunate reality, but as a treasure map leading to hidden pockets of productivity. Where streamlining processes becomes an addictive game, and every eliminated inefficiency feels like a personal victory. Welcome to the realm of Lean Process and Six Sigma, a powerful methodology poised to transform you into a business optimization rock star. Our course, a masterclass in strategic optimization, delves into the core principles with an intensity that echoes through each module. From unraveling the mysteries of Lean in Module 1 to harnessing the power of Six Sigma's Define, Measure, Analyse, Improve, and Control phases, every lesson is a brushstroke shaping the canvas of your expertise. Immerse yourself in the Lean Culture, resonate with the Five Principles of Lean, and navigate the nuances of Value Stream Mapping - each module a gateway to unveiling the potency of Lean Process and Six Sigma. Transformative Learning Awaits: Join the Level 5 Lean Process and Six Sigma Diploma - Your Gateway to Strategic Optimization! Course Learning Outcomes: Master the art of Lean Process and Six Sigma methodologies. Instill a Lean Culture mindset in organizational dynamics. Apply the Five Principles of Lean to differentiate value and waste. Proficiently conduct Value Stream Mapping for process optimization. Execute the Define, Measure, Analyze, Improve, and Control phases of Six Sigma with precision. Foster strategic thinking for efficient organizational processes. Level 5 Diploma in Lean Process and Six Sigma Module 01: Understanding Lean Module 02: The Lean Culture Module 03: The Five Principles of Lean Module 04: Value and Waste Module 05: Value Stream Mapping (VSM) Module 06: The Principles of Flow and Pull Module 07: Overview of Six Sigma Module 08: The Define Phase Module 09: The Measure Phase Module 10: The Analyse Phase Module 11: The Improve Phase Module 12: The Control Phase Who is this course for? Level 5 Diploma in Lean Process and Six Sigma Process Optimization Specialist Lean Process Analyst Six Sigma Coordinator Quality Assurance Manager Operations Efficiency Consultant Continuous Improvement Strategist Requirements Level 5 Diploma in Lean Process and Six Sigma To enrol in this Level 5 Diploma in Lean Process and Six Sigma, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Lean Process and Six Sigma Lean Process Analyst: £30,000 to £45,000 per year Six Sigma Consultant: £40,000 to £60,000 per year Process Improvement Manager: £45,000 to £65,000 per year Quality Assurance Specialist (Lean/Six Sigma): £35,000 to £50,000 per year Operations Manager (Lean Manufacturing): £50,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

This course has been designed to provide you with the fundamental principles all successful managers use, practical insight from an experienced practitioner, tips that can be applied to any management challenge and expert advice. This course is wisely designed for leaders who are looking forward to becoming successful. Through this course, you will learn to decide whether you as a boss want to be loved or feared. You as students will also learn about the importance of knowing your employees more carefully. You will also learn about the significance of motivation at the workplace and how will the business benefit from it. You will also be taught about the fundamental of a good leadership and how to imply these on your business. Course Highlights Managerial Skills Training: Become a Great Boss is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Managerial Skills Training: Become a Great Boss into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 10 hours, 40 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Managerial Skills Training: Become a Great Boss Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Managerial Skills Training: Become a Great Boss is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Managerial Skills Training: Become a Great Boss is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - Is it Better to be Loved or Feared 00:30:00 Module Three - Leadership as Service 01:00:00 Module Four - Leadership by Design 00:30:00 Module Five - Understanding Motivation 00:30:00 Module Six - Constructive Criticism 01:00:00 Module Seven - The Importance of Tone 00:30:00 Module Eight - Trusting Your Team 01:00:00 Module Nine - Earning the Trust of Your Team 01:00:00 Module Ten - Building and Reinforcing Your Team 01:00:00 Module Eleven - You are the Boss of You 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Managerial Skills Training: Become a Great Boss- Activities 00:00:00 Mock Exam Mock Exam- Managerial Skills Training: Become a Great Boss 00:20:00 Final Exam Final Exam- Managerial Skills Training: Become a Great Boss 00:20:00

[vc_row][vc_column][vc_column_text] Description: This Diploma in Retail Management course is designed to provide you with the latest retail management techniques, trends, and skills from operations. Retail management is a type of management that promotes greater sales and customer satisfaction by gaining a better understanding of the consumers of goods. It deals with overseeing the distribution and selling of products directly to consumers, in specific vending points such as shops, chain stores, markets and malls. A retail manager is in charge of everyday operations within a retail store or department. The course teaches you the techniques how a retail manager manages everything including merchandising promotion, organising employees, managing customer services, supervise inventories, etc. instead of these, a retail manager needs to understand client profiles and their needs to adjust product supply and to anticipate demand to increase profits. In the course, you will learn all these things. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Retail Management Course for? Diploma in Retail Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Retail Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Diploma in Retail Management Introduction to Retail Management 00:30:00 Handling Merchandise in Retail Management 00:30:00 Structure of Your Business 01:00:00 The Sales Process and Checkout 00:30:00 POS (Point of Sale) Retail System 00:15:00 Importance of Consumer Behaviour 00:30:00 Importance of Communication in Retail Industry 00:15:00 Effective Inventory Management 01:00:00 Choosing a Retail Store Location 00:30:00 Retail Psychology 00:30:00 Manage Your Suppliers 00:30:00 Negotiate The Right Deal With Suppliers 00:30:00 Develop Store Security Procedures 00:15:00 Management Skills For Leading Your Team 00:15:00 Retail Marketing 00:15:00 Role of Coupons in Retail Marketing 00:15:00 Retail Brand Management 00:15:00 Health And Safety Obligations For Retailers 00:15:00 Consumer Rights Act 00:30:00 Mock Exam Mock Exam- Diploma in Retail Management 00:20:00 Final Exam Final Exam- Diploma in Retail Management 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00