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Our Public Speaking Presentation course concentrates more on teaching the essential skills and information for aspiring professionals. Study in your own time and at your own pace and impress audiences by delivering more powerful, significant presentations. The course structured into Public Speaking and Presentation Skills Training modules with expertly composed online study materials and video lessons, so you learn everything that you need to know to succeed in the long run. This Public Speaking and Presentation Skills Training will furnish you with the knowledge and understanding needed to design, organise and deliver a compelling speaking performance in a variety of environments. The course will also teach you how to increase your communication skills as well as understand and persuade your audience, fascinate them with a flawless presentation, and manage your body language correctly while speaking. Upon completion of the course, your new skills, abilities and credentials will boost your career for life and speak with more confidence, keep people engaged and entertained through the productive use of tone. The Public Speaking and Presentation Skills Training is organised into 4 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 1 hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Who is This Public Speaking and Presentation Skills Training for? Public Speaking and Presentation Skills Training is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams. Course design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Content Module 01: Quickly Become an Excellent Speaker and Presenter 2 Lectures Module 02: Concluding the Beginning of Your Public Speaking and Presenting Skills Journey Module 03: Passing the Ultimate Presentation Skills Test Module 04: The Successful Public Speaking and Presentation Skills Path

Embarking on a journey towards professional fulfilment and personal growth, the 'Level 3 Career Coaching Diploma' emerges as a beacon for those seeking to master the art of guiding others in their career paths. This comprehensive program, weaving through the intricacies of career coaching, offers an in-depth exploration into the multifaceted role of a career coach. From the foundational understanding in 'Introduction To Career Coaching' to the critical insights into 'Ethical Aspects Of Coaching And Mentoring', this course is meticulously designed to equip aspiring career coaches with a wealth of knowledge. The curriculum delves further, covering essential aspects like 'Effective Communication Skills' and 'Management Skills', ensuring that each participant emerges well-versed in the art of influencing and motivating career seekers. As one traverses through the modules, they encounter the heart of career coaching - understanding and empowering the career seeker. Modules like 'The Coach/Client Relationship' and 'Motivating Your Clients' are pivotal in shaping coaches who can tailor their approach to individual needs, a skill highly sought after in career coach London and beyond. The course's alignment with the standards of the national careers service amplifies its relevance and applicability in the UK context, making it an indispensable tool for those aiming to excel as career coaches in the UK. Completing this diploma not only signifies the acquisition of theoretical knowledge but also symbolises a readiness to impact lives. Graduates emerge as career coaches equipped to navigate the diverse and dynamic landscape of career development, ready to make a meaningful difference in the lives of career seekers across the nation. Learning Outcomes: Develop a robust understanding of the foundational principles of career coaching. Gain proficiency in ethical coaching and mentoring practices. Master effective communication and personal skills for impactful coaching. Acquire advanced management and functional skills for career development facilitation. Understand the essentials of UK employment law relevant to career guidance. Why buy this Career Coaching? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Level 3 Career Coaching Diploma there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Career Coaching course for? Individuals aspiring to become professional career coaches. Career advisors seeking to deepen their knowledge and skillset. HR professionals aiming to specialize in career development within organizations. Educational professionals interested in guiding students towards career choices. Entrepreneurs who wish to offer career coaching services. Prerequisites This Level 3 Career Coaching Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Level 3 Career Coaching Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Independent Career Coach: £30,000 - £50,000 per annum HR Career Development Specialist: £35,000 - £55,000 per annum Educational Career Advisor: £27,000 - £40,000 per annum Corporate Career Coach: £40,000 - £60,000 per annum Career Coaching Consultant: £45,000 - £70,000 per annum Senior Career Strategist in Corporations: £50,000 - £75,000 per annum Course Curriculum Module 01: Introduction To Career Coaching Introduction To Career Coaching 00:24:00 Module 02: The Career Seeker The Career Seeker 00:21:00 Module 03: Ethical Aspects Of Coaching And Mentoring Ethical Aspects Of Coaching And Mentoring 00:31:00 Module 04: Coaching And Mentoring Models Coaching And Mentoring Models 01:02:00 Module 05: Motivating Your Clients Motivating Your Clients 00:17:00 Module 06: The Coach/Client Relationship The Coach/Client Relationship 00:19:00 Module 07: Effective Communication Skills Effective Communication Skills 00:22:00 Module 08: Personal Skills Personal Skills 00:21:00 Module 09: Management Skills Management Skills 00:21:00 Module 10: Functional Skills Functional Skills 00:26:00 Module 11: Essential UK Employment Law Essential UK Employment Law 00:35:00 Assignment Assignment - Level 3 Career Coaching Diploma 00:00:00

Dive into the realm of effective management with our course, 'Essentials of Becoming a Manager and Managing Teams'. Navigate the challenges of stepping into a managerial role in 'New Manager Mastery'. Discover the art of selecting the perfect candidate for your team in 'A Masterclass in Hiring For Your Teams' and foster an environment that promotes continuous growth with 'Creating a Culture of Learning in Your Organisation'. Equip yourself with top-tier interview techniques, manage stress, lead with conviction, conduct impactful meetings, and delve into the intricacies of advanced team management. Learning Outcomes Understand the transition intricacies and best practices of becoming a new manager. Master the strategies to effectively hire and onboard team members. Establish and nurture a growth-oriented learning culture within the organisation. Acquire techniques to proficiently manage stress, ensuring personal and team well-being. Lead meetings effectively and gain insights into advanced aspects of team leadership. Why buy this Essentials of Becoming a Manager and Managing Teams course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Essentials of Becoming a Manager and Managing Teams there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Essentials of Becoming a Manager and Managing Teams course for? Aspiring managers looking to transition into leadership roles seamlessly. Team leaders seeking to refine their hiring and team-building strategies. Organisational heads aiming to instil a robust learning culture. Professionals wanting to enhance their interview conduction skills. Individuals eager to develop leadership attributes and manage workplace stress. Prerequisites This Essentials of Becoming a Manager and Managing Teams does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Essentials of Becoming a Manager and Managing Teams was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Manager: £30,000 - £45,000 Team Leader: £25,000 - £35,000 HR Specialist: £28,000 - £40,000 Training and Development Officer: £27,000 - £37,000 Stress Management Consultant: £35,000 - £50,000 Meetings Coordinator: £22,000 - £30,000 Course Curriculum Section 01: New Manager Mastery What to Expect & About Me 00:02:00 Well Done! 00:02:00 It's a Different Job 00:03:00 You're Scared? Good! 00:02:00 The Manager Mindset 00:03:00 Set Expectations 00:04:00 Get Learning Leadership! 00:03:00 What is Culture? 00:02:00 Culture of Fairness 00:08:00 People Are Crazy 00:02:00 Mastering One To One Meetings 00:05:00 Manager to Coach 00:07:00 Me? A Psychologist? 00:02:00 Emotional Intelligence 00:05:00 Mastering Performance Evaluations 00:07:00 Welcoming New Starters 00:07:00 How to Hire a Diverse Workforce 00:06:00 Get the Basics Right Every Time 00:02:00 Conclusion 00:02:00 Section 02: A Masterclass In Hiring For Your Teams Introduction 00:02:00 The Importance of the Interview Process 00:03:00 What's Wrong With The Interview Process 00:07:00 Human Vs. Algorithm 1 00:02:00 Unconscious Interviewer Biases 00:03:00 Be Data Driven 00:03:00 Let's See You In Action 00:02:00 Keep it Relevant 00:02:00 Seriously Avoid These Topics 00:03:00 Benefits of a Diverse Workforce 00:03:00 How to Hire a Diverse Workforce 00:06:00 Hunger and Desire Over Skills 00:03:00 Culture Addition, Not Culture Fit 00:03:00 Compliment, Backup or Add To The Team 00:05:00 Hiring The Right Rank 00:04:00 What Are Your Location Restrictions 00:01:00 The Risk Of Delivering Less 00:02:00 The Risk Of Burnout 00:02:00 The Risk Of Losing The Headcount 00:02:00 Confirm The Job Is What They Think It Is 00:02:00 Sell Yourself, The Team & The Company 00:03:00 Don't Be A Jerk 00:02:00 It's Not About Making You Look Good 00:02:00 Managing Recruitment Agencies 00:04:00 Communications With The Candidate 00:03:00 Be Ready 00:03:00 Assign A Buddy 00:02:00 You Got It Wrong! 00:02:00 Conclusion 00:03:00 Section 03: Creating a Culture Of Learning In Your Organization What To Expect From The Course 00:02:00 Why Even Bother? 00:07:00 What Learning Used To Be Like 00:02:00 Individual Learner 00:01:00 Everyone Says They Are A Self-Learner 00:10:00 Online Communities 00:02:00 Embedding Learning Into Daily Life 00:03:00 Teach It To Learn It 00:02:00 Learning New Vs Becoming Expert 00:01:00 Listen Faster 00:01:00 Tom's Approach 00:02:00 The Paid Training Course Is History 00:03:00 Develop The Right Mental Habits 00:06:00 Make It Easier On Yourself 00:02:00 Manager Responsibilities 00:01:00 Are You Really A Centre Of Excellence? 00:02:00 Learning As Part Of Performance Evaluation 00:02:00 Don't Worry If People Leave 00:01:00 The Benefits Of A Skilled User Base 00:02:00 Push It, Push It, Push It 00:01:00 The Golden Hour 00:09:00 Internal Mobility 00:03:00 Team Secondment 00:02:00 Make People Good Enough To Quit 00:03:00 Lunch & Learns 00:02:00 Personalised Learning Plans 00:02:00 Use It Or Lose It 00:02:00 Certifiably Great 00:02:00 Get A Learning Buddy 00:02:00 Senior Leaders Responsibilities 00:01:00 Walk It From The Top 00:02:00 Learning Wherever, Whenever 00:02:00 Show Us The Data 00:02:00 Create Learning Champions 00:02:00 Gamification 00:02:00 Sell, Sell, Sell 00:03:00 Don't Block The Useful Sites 00:03:00 Create A Varied Library Of Resources 00:02:00 Encourage Conferences And Seminars 00:04:00 The Feedback Loop 00:02:00 Learning Is Expensive 00:03:00 Learning Takes Time 00:02:00 Concluding Remarks 00:04:00 Section 04: Job Interview Practicals: Complete Interview Skills Training Interview Masterclass - Maximize Your Chances of Success 00:03:00 Get Yourself Game Ready! 00:08:00 Final Prep Tips! 1-2 Days Before Interview 00:03:00 It's Interview Day! How to ACE the interview! 00:07:00 Positive Personality Traits Interviewers Are Desperate For 00:07:00 How to Engage & Impress in Conversation 00:05:00 The Art of Asking Questions 00:08:00 How to Answer Questions Using Skill & Psychological Tricks 00:10:00 After Interview - Still More You Can Do 00:05:00 Staying Professional 00:02:00 That Wasn't What You Expected!! 00:03:00 Waiting For The Answer 00:02:00 Let's Review The Tips - So Much To Consider 00:04:00 Section 05: Beating Burnout - Practical & Complete Stress Management Introduction to Overcoming Burnout 00:03:00 The Problem of Burnout in Modern Workplaces 00:06:00 Symptoms of Burnout - Do You Have It? 00:03:00 How Individuals Can Fight Back Against Burnout 00:12:00 How Leaders Can Create A Burnout Free Culture 00:10:00 Let's Review The Advice - What's Important? 00:03:00 Section 06: Practical Leadership: Complete Guide To Great Leadership Characteristics of Great Leaders - Introduction 00:02:00 Honesty, Coaching & The Mission 00:08:00 Empathy, Togetherness & Feedback 00:06:00 Change, Authenticity & Enablement 00:05:00 Perspective, Empowerment & Emotional Intelligence 00:05:00 My Favourite Tips & Bonus! 00:05:00 Section 07: Mastering Meetings - A Complete Practical Guide To Meetings What to Expect 00:04:00 What & Why? 00:03:00 The Cost of Meetings 00:02:00 Red Amber & Green Meetings 00:06:00 Do You Need A Meeting? 00:04:00 Timing Considerations 00:07:00 Contents of the Invite 00:03:00 Scheduling Etiquette 00:07:00 Considerations for Externals 00:05:00 The Meeting as an Opportunity 00:02:00 Chairing Meetings 00:01:00 Your Agenda 00:08:00 Kicking Off 00:06:00 During The Meeting 00:08:00 After Meeting Minutes 00:06:00 Considerations 00:06:00 Concluding Remarks 00:02:00 Section 08: Advanced People Management - What They Don't Tell You About Team Leading! What To Expect & About Me 00:02:00 Management Vs. Coaching 00:07:00 What Is Culture? 00:02:00 Culture of Fairness 00:08:00 How To Be A Great Listener 00:05:00 Mastering Performance Evaluations 00:07:00 Welcoming New Starters 00:07:00 Stupid Things NOT To Say To Your Team 00:07:00 Your Team Made A Mistake 00:06:00 Mastering Crucial Conversations 00:05:00 When to Fire Someone 00:06:00

Step into effective leadership with the Team Leader Online Training course. Uncover the core principles of team dynamics, management, and leadership. From building high-performance teams to managing conflicts and virtual teams, this comprehensive course equips aspiring and existing team leaders with the skills to lead with confidence. Learning Outcomes: Define the essence of a team and its pivotal role in achieving organizational objectives. Grasp the nuances between management and leadership and their implications in team dynamics. Master the art of constructing high-performing teams, fostering collaboration and productivity. Harness motivational strategies to inspire team members and enhance overall engagement. Develop talent management skills, ensuring optimal team composition and skill alignment. Cultivate stress management and mental health awareness for a resilient and thriving team. Implement succession planning to ensure seamless leadership continuity. Enhance communication, negotiation, and conflict resolution skills for effective team leadership. Why buy this Team Leader Online Training Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Team Leader Online Training Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Team Leader Online Training Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Aspiring Team Leaders and Supervisors. Current Team Leaders Seeking Skill Augmentation. Professionals Transitioning into Leadership Roles. Individuals Keen on Developing Proficiency in Team Management. Prerequisites This Team Leader Online Training Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Team Leader/Supervisor - $50,000 to $80,000/year. Operations Manager - $60,000 to $100,000/year. Project Manager - $70,000 to $120,000/year. Leadership Development Coach - $60,000 to $100,000/year. Human Resources Manager - $70,000 to $110,000/year. Course Curriculum Module 01: Defining Team Defining Team 00:28:00 Module 02: Understanding Management and Leadership Understanding Management and Leadership 00:39:00 Module 03: Building High Performing Teams Building High Performing Teams 00:28:00 Module 04: Motivating Team Members Motivating Team Members 00:37:00 Module 05: Talent Management Talent Management 00:39:00 Module 06: Stress Management and Mental Health Stress Management and Mental Health 00:23:00 Module 07: Succession Planning Succession Planning 00:31:00 Module 08: Communication Skills Communication Skills 00:42:00 Module 09: Negotiation Techniques Negotiation Techniques 00:19:00 Module 10: Managing Change Managing Change 00:21:00 Module 11: Managing Time Managing Time 00:28:00 Module 12: Managing Conflict Managing Conflict 00:31:00 Module 13: Risk Management Process Risk Management Process 00:14:00 Module 14: Managing Virtual Teams Managing Virtual Teams 00:17:00 Assignment Assignment - Team Leader Online Training Course FREE 00:00:00

Starting a journey through the 'Career Coaching Level 3 Course' is akin to unlocking a treasure trove of career-transforming knowledge. Imagine yourself at the helm of a ship, navigating the vast ocean of professional possibilities. The course, structured in 11 comprehensive modules, begins with an enlightening introduction to career coaching, setting the stage for what lies ahead. As you progress, you'll explore the psyche and aspirations of career seekers, delving into the ethical quandaries of coaching and mentoring. By understanding diverse coaching models, you can tailor your approach to each unique individual. The heart of this course lies in fostering motivational skills and nurturing the coach-client relationship - essential elements for catalyzing career growth. Communication, often the cornerstone of successful coaching, is explored in depth, ensuring you can convey ideas and feedback with clarity and empathy. Further, the course is open to the pragmatic aspects of career coaching, covering personal, management, and functional skills. These modules are critical in shaping well-rounded coaches who can address a variety of professional scenarios. Culminating with an essential overview of UK employment law, the course ensures you're not just inspiring but also informed and able to guide with an awareness of legal frameworks. This comprehensive journey through the course guarantees that you emerge not just as a coach but as a beacon of guidance in the professional world, ready to illuminate paths and empower career aspirations. Learning Outcomes Acquire mastery in identifying and nurturing the ambitions and talents of career seekers. Develop an ethical compass for coaching, ensuring integrity in all professional interactions. Gain proficiency in various coaching and mentoring models, enabling a flexible and tailored approach. Enhance communication skills, crucial for effective coaching and client relationships. Understand the complexities of UK employment law, essential for providing informed and lawful guidance. Why buy this Career Coaching Level 3 Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Career Coaching Level 3 Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Career Coaching Level 3 Course course for? Individuals aspiring to become professional career coaches. HR professionals seeking to deepen their coaching skills. Managers and leaders aiming to improve their mentoring capabilities. Educators and trainers looking to enhance their career guidance strategies. Career advisors desiring a comprehensive understanding of coaching dynamics. Prerequisites This Career Coaching Level 3 Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Career Coaching Level 3 Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Career Coach: £30,000 - £45,000 per annum Human Resources Manager: £35,000 - £50,000 per annum Training and Development Officer: £25,000 - £40,000 per annum Corporate Trainer: £30,000 - £45,000 per annum Life Coach: £25,000 - £50,000 per annum Employment Law Advisor: £30,000 - £45,000 per annum Course Curriculum Module 01: Introduction to Career Coaching Introduction to Career Coaching 00:24:00 Module 02: The Career Seeker The Career Seeker 00:21:00 Module 03: Ethical Aspects of Coaching and Mentoring Ethical Aspects of Coaching and Mentoring 00:31:00 Module 04: Coaching and Mentoring Models Coaching and Mentoring Models 01:02:00 Module 05: Motivating Your Clients Motivating Your Clients 00:17:00 Module 06: The Coach/Client Relationship The Coach/Client Relationship 00:19:00 Module 07: Effective Communication Skills Effective Communication Skills 00:22:00 Module 08: Personal Skills Personal Skills 00:21:00 Module 09: Management Skills Management Skills 00:21:00 Module 10: Functional Skills Functional Skills 00:26:00 Module 11: Essential UK Employment Law Essential UK Employment Law 00:35:00 Assignment Assignment - Accredited level 3 Diploma in Career Coaching 00:00:00

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Attracting candidates and matching them to temporary or permanent job positions with client companies.

Master the art and science of purchasing and procurement in today’s competitive business environment. This course covers everything from supply chain basics to advanced tools of the trade, designed to optimize efficiency and reduce risk. Arm yourself with a robust toolkit for strategic procurement.

Blueprint your success in the construction industry with our power-packed Building Surveying, Quantity Surveying & Construction Cost Estimation bundle course! Imagine you're a construction project manager working on a large-scale commercial project. Your job is to keep the project on schedule and within budget, which is no easy feat. But you're feeling confident because you just completed the Building Surveying, Quantity Surveying & Construction Cost Estimation course. Through this Building Surveying, Quantity Surveying & Construction Cost Estimation course, you will learn about the building law principles which need to be kept in consideration at all times during quantity surveying, as well as details on building procurement and construct administration. You will also learn about building technology, how to carry out cost estimation on quantity surveying projects, and the elements and factors which can influence cost estimation. In the UK, anyone interested in the property and construction sectors might consider a career in building surveying. Expand your knowledge of building surveying and provide professional advice to clients on property and construction projects by joining our course. Our thorough building surveying course will walk you through the intricacies of quantity surveying. You will learn about quantity surveying measurement and the cost management procedure. You will also learn about pricing and operational modelling, contract management and tendering procurement, and bill preparation. The fundamentals of the regulations, control, and report writing in terms of building surveying will also be discussed. Recently, the salaries of surveyors are beginning to climb across the UK as a result of the shortages, and applicants are becoming more conscious of their market value. So, now is the time to build your expertise and enter this thriving industry. See you inside! Learning Outcome Upon successful completion of the Surveying course, you will be able to, Determine the roles and responsibilities of a quantity surveyor. Learn how to examine the surveying management of buildings and take measures to improve them. Enrich your knowledge of building procurement and contract management. Learn the skills to advise clients on building or property issues. Know how to write a building survey report. Meet the Endorsement & Accreditation The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject. Also, CPD Quality Standards (CPD QS) accreditation assure this course training and learning activities are relevant, reliable, and upto date. How will QLS boost your worth? Achieving Quality Licence Scheme endorsed certificates can provide you with valued and credible evidence of your skills and knowledge to potential employers. Quality Licence Scheme (QLS) endorsements are awarded to training programmes and courses that meet high quality standards, ensuring that your certificate represents a valuable achievement. The stringent assessment process involved in achieving Quality Licence Scheme Endorsed Certificates ensures that you have acquired the necessary skills and knowledge to excel in your chosen field. Key Features & Benefits: Quality Licence Scheme (QLS) endorsed Certificate Lifetime Access & 24/7 Support on weekdays (Monday to Friday) Self-paced course modules Course materials feature captivating voice-overs and visuals ***FREE Courses*** 1. Land Surveying 2. Construction Cost Estimation Diploma Being a Building Surveying, Quantity Surveying means learning how to manage all contractual and financial aspects of construction projects. The Building Surveying, Quantity Surveyor online training course will boost your knowledge of the construction process and ensure you are equipped to pursue a career in quantity surveying. Our Building Surveying, Quantity Surveyor course is endorsed by the Quality Licence Scheme, ensuring your newly-acquired skills will enhance your professional development. This course is also accredited by CPD, with 150 CPD points available to you as proof of your achievement. Module Attributes: The course has been meticulously designed to deliver maximum information in minimum time. This approach enables students to easily comprehend the core concepts and confidently apply them to diverse real-life scenarios. Course Curriculum Module 01: An Introduction Module 02: Development of the Quantity Surveyor Module 03: Quantity Surveying Measurement Module 04: Cost Management Module 05: Pricing and Operational Estimation Module 06: Contract Management and Tendering Module 07: Procurement and Bill Preparation Module 08: Predicting Potential Risk and Management Module 09: Regulation and Control Module 10: Report Writing Method of Assessment MCQ Based Passing Marks 60% Unlimited Retake Exam Instant Assessment and Feedback When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. CPD 410 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Building Surveying, Quantity Surveying & Construction Cost Estimation course is suitable for a variety of individuals interested in pursuing a career in the construction industry, or for those who want to improve their knowledge and skills in building surveying, quantity surveying and cost estimation. This course is suitable for the following: Professionals in the construction industry who want to enhance their knowledge and skills in building surveying, quantity surveying and cost estimation. Students and recent graduates in construction management, engineering, architecture, or related fields who want to pursue a career in the industry. Individuals are interested in working as quantity surveyors, cost estimators, or project managers. Entrepreneurs or business owners who want to learn how to manage costs and develop project budgets. Anyone interested in learning about building surveying, quantity surveying and cost estimation principles and practices. Special Note: For professional certification, you can enrol following courses: Construction Industry Training Board Engineering Construction Industry Training Board ProQual Level 4 NVQ Diploma in Construction Site Supervision (Construction) ProQual Level 6 NVQ Diploma in Construction Site Management (Construction) Level 6 NVQ Diploma in Construction Contracting Operations Management ProQual Level 3 NVQ Diploma in Construction Contracting Operations ProQual Level 7 NVQ Diploma in Construction Senior Management Level 4 Diploma in Construction Site Management Level 3 Diploma in Construction Site Supervisory Studies Requirements There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course. Career path This course is a complete learning package designed to benefit the following careers. Quantity Surveyor Cost Estimator Construction Project Manager Building Surveyor Contracts Manager Construction Estimator Procurement Officer Facilities Manager Estimating Engineer Construction Claims Consultant The average income for these occupations in the United Kingdom is from £25,000 to £50,000. Certificates Certificate of completion: CPD(PDF) Digital certificate - £9 After successfully completing this course, you will qualify for the CPD accredited certificate from One Education, as proof of your continued professional development. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Certificate of completion: CPD(Hardcopy) Hard copy certificate - £15 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 Certificate of completion: QLS(PDF) Digital certificate - £109 After successfully completing the course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £109 International: £109 + £10 (postal charge) = £119

Description: Managing a project team requires not only education and experience but also requires proper training. The purpose of the Team Management - Video Training Course is to help you to manage your project team carefully and effectively so that you can acquire the maximum output from the team. By helping you to understand the current state and market position of an institution, the course will prepare you to operate the project for desired goals and objectives. After analyzing the present condition, you will be able to decide the necessary steps that you need to achieve the particular goal. The Team Management - Video Training Course deals with two major areas: Knowing your team and managing your team. The first part will help you to understand the present condition and aim of your team. After understanding, the course will help you to select the best ways for managing your team. The course will prepare you to make a vision and mission statement for your company and make you an expert in managing a team. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Team Management - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Team Management - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Knowing Your Team Knowing Your Team FREE 00:14:00 Interaction Within a Team 00:23:00 Communication Within the Team 00:19:00 Identify Standards 00:12:00 Managing Your Team Identifying Management Needs 00:19:00 Providing Feedback 00:15:00 Maintain Team Momentum 00:11:00 Identify Management Challenges 00:04:00 Close Out a Project 00:09:00 Mock Exam Mock Exam- Team Management - Video Training Course 00:20:00 Final Exam Final Exam- Team Management - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00