569 Business Process Modeling courses delivered Online

Are you looking to enhance your employees' abilities and skills in Business Analysis and Management? If yes, then you have come to the right place. Our comprehensive Business Analysis and Management course at Compliance Central is designed to help your team produce the best possible outcomes by mastering the essential Business Analysis and Management skills. Whether your employees are new to Business Analysis and Management or already working in the field, this course will provide them with the necessary knowledge and skillsets to excel. Why Employee Training Matters: Boost Productivity: Well-trained employees work more efficiently, driving productivity in all areas. Increase Employee Morale: Invest in your employees' growth, leading to a positive work environment and higher retention rates. Stay Ahead of Competitors: Equip your workforce with the latest skills and knowledge to outshine the competition. Ensure Compliance and Safety: Specialised training keeps your business compliant and your workplace safe. Improve Customer Satisfaction: Well-trained staff deliver exceptional service, building loyal customer relationships. Why Choose Us? Expert-Developed Training: Industry professionals have developed valuable insights and helpful learning. Flexible Learning: Online Business Analysis and Management course allows employees to learn at their own pace. Ongoing Support: Dedicated Business Analysis and Management experts are available to guide your employees throughout the training process. Certificates of Achievement: Recognise your employees' commitment with CPD Certified certificates. Employer Dashboard: Easily track employee Business Analysis and Management progress in our user-friendly dashboard. Empower Your Workforce Today! Invest in your company's future success. Join us to start your employees' Business Analysis and Management training and watch your business thrive. Compliance Central - Empowering Businesses Through Knowledge Empower Your Business with Comprehensive Employee Training! At Compliance Central, we understand that well-trained employees are the backbone of successful organisations. Elevate your workforce and propel your business forward with our tailored online training programs. Curriculum Breakdown Of Business Analysis and Management Training Course: Module 01: Introduction to Business Analysis Module 02: Business Processes Module 03: Business Analysis Planning and Monitoring Module 04: Strategic Analysis and Product Scope Module 05: Solution Evaluation Module 06: Investigation Techniques Module 07: Ratio Analysis Module 08: Stakeholder Analysis and Management Module 09: Process Improvement with Gap Analysis Module 10: Documenting and Managing Requirements Module 11: Career Prospect as a Business Analyst in the UK Our Business Analysis and Management course starts with the fundamentals and gradually progresses to cover advanced topics, making each lesson intuitive and easy to understand. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Analysis and Management course is ideal for new professionals looking to thrive in the Business Analysis and Management field. Requirements Enrolling in this Business Analysis and Management course only requires a basic understanding of the English language and an internet connection. Career path Completing the Business Analysis and Management course will enhance your employees' knowledge and confidence. Business Analyst: £35,000 to £60,000 per year Management Consultant: £40,000 to £70,000 per year Project Manager: £35,000 to £65,000 per year Operations Manager: £40,000 to £70,000 per year Business Development Manager: £35,000 to £60,000 per year Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: £3.99 Outside of the UK: £9.99 each CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate

This course on the role of operations in business management will provide a comprehensive understanding of operations management, including the key functions of production and service operations, business process management, and the principles of business process reengineering and six sigma. By the end of the course, you will have a solid grasp of the role of an operations manager in the business environment, enabling you to contribute more effectively to organizational success. This course provides a comprehensive understanding of the role of operations in business management. Topics covered include key functions of operations management, business process management, and operations improvement using six sigma principles. After the successful completion of the course, you will be able to learn about the following, Operations Management, key functions of operations management, production operations & service operations, business process management Business process reengineering and six sigma principles for operations improvement. Role of an operations manager in the business environment. This course on the role of operations in business management will provide a comprehensive understanding of operations management, including the key functions of production and service operations, business process management, and the principles of business process reengineering and six sigma. By the end of the course, you will have a solid grasp of the role of an operations manager in the business environment, enabling you to contribute more effectively to organizational success. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Role of Operations in Business Management Self-paced pre-recorded learning content on this topic. Role of Operations in Business Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Business professionals Operations managers Students seeking career in operations management Entrepreneurs Individuals seeking to improve business processes Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This comprehensive course dives into the intricacies of risk management, emphasizing its critical role in mitigating diverse risks. From understanding strategies to exploring organizational aspects and disaster response, you'll gain a holistic view of risk management. This course on risk management strategies and measures empowers participants to comprehend, analyze, and implement effective risk mitigation plans. Covering a range of topics from fundamental strategies to disaster response stages, the course ensures a comprehensive understanding of risk management, making participants adept at navigating uncertainties and contributing to organizational resilience. After successful completion of this course, you will be able to learn the following: Understand risk management strategy and its significance in mitigating risks. Analyze Risk Management Treatments for effective risk response. Identify different types of risk management strategies. Explore organizational risk management aspects. Learn business process management measures for efficiency and risk control. Examine stages of the disaster management cycle for effective response. Immerse yourself in effective risk management with our course, covering identification, assessment, and mitigation strategies. Navigate financial, cybersecurity, and supply chain risks, and emerge ready to apply robust measures in diverse professional contexts. Gain the skills to confidently steer through uncertainties and enhance organizational resilience. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Risk Management Strategies And Measures Self-paced pre-recorded learning content on this topic. Risk management strategies and measures Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. 1. Strategic Risk Management Expertise 2. Advanced Risk Mitigation Mastery 3. Resilient Business Navigator 4. Precision Risk Strategist 5. Dynamic Uncertainty Specialist 6. Strategic Resilience Architect 7. Master Risk Analyst 8. Executive Risk Navigator 9. Strategic Uncertainty Manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Just-In-Time is a critical Lean tool; in fact, it is one of the two pillars of the Toyota Production system, the other one being Jidoka. The Just-In-Time (JIT) manufacturing system is a planning system for manufacturing processes that minimizes the availability of material inventories at the manufacturing site to only what, when, and how much is strictly necessary. The Just-In-Time (JIT) system is an integrated set of activities designed to achieve high-volume production using minimal inventories; raw materials, work-in-process, ?nished goods, and other consumable goods.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before In today's competitive business environment, understanding the intricacies of business law is more crucial than ever. With over 70% of UK businesses facing legal issues annually, the need for comprehensive legal knowledge cannot be overstated. Are you ready to gain confidence and protect your business from legal pitfalls? The Business Law Training - CPD Certified bundle equips you with a practical understanding of the legal principles that govern businesses in the UK. Across six in-depth courses, you'll gain essential knowledge in areas like business formation, contracts, employment law, intellectual property, and taxation. Develop the skills to identify legal risks, make informed decisions, and ensure your business operates compliantly. This Business Law Training Bundle Contains 6 of Our Premium Courses for One Discounted Price: Course 01: Business Law Course 02: Business Studies Course 03: Business Lead Generation Course 04: Level 3 Diploma in Business Etiquette Course 05: Ultimate Microsoft Excel For Business Bootcamp Course 06: UK Tax Accounting Whether you're a new entrepreneur, an established business owner, or a professional looking to enhance your career prospects, the Business Law Training - CPD Certified bundle provides a valuable foundation for success. Invest in your future and enrol today! Learning Outcomes of Business Law Training Gain a comprehensive understanding of business law and legal frameworks. Develop expertise in business studies, strategies, and lead generation techniques. Learn professional etiquette and communication skills for effective business relationships. Master advanced Microsoft Excel skills for data analysis and reporting. Understand UK tax accounting principles and compliance requirements. Acquire time management strategies for enhanced productivity and efficiency. With this comprehensive Business Law Training bundle, you can achieve your dreams and train for your ideal career. This Business Law Training bundle covers essential aspects in order to progress in your chosen career. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Business Law Get a free student ID card with Business Law Training program (£10 postal charge will be applicable for international delivery) The Business Law is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Business Law course materials The Business Law comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Business Law Module 1: Introduction Module 2: European Community Law Module 3: The Court System Module 4: Civil and Alternative Dispute Resolution Module 5: Contract & Business Law Module 6: Employment Law Module 7: Agency Act Module 8: Consumer Protection Act Module 9: Act of Tort Module 10: Business Organisations Module 11: Company Act Module 12: Business Property Module 13: Competition Law Course 02: Business Studies Module 01: Introduction To Business Management Module 02: Operations Management Module 03: Introduction To Business Analysis Module 04: Project Management Module 05: Business Process Management Module 06: Planning & Forecasting Operations Module 07: Performance Management Module 08: Management Of Cash And Credit Module 09: Managing Risk And Recovery Module 10: Business Environment Module 11: Human Resource Management Module 12: Customer Service Course 03: Business Lead Generation Introduction To Lead Generation Module 01: Lead Generation Marketing Module 02: What Is Attraction Marketing? Module 03: Strategies For Lead Generation Module 04: Using Customer Relation Management (CRM) For Relationship Building Module 05: Using Social Media For Lead Generation Module 06: Using Pay Per Click (PPC) For Lead Generation Module 07: Conclusion =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*6 = £78) CPD Hard Copy Certificate: £29.99 CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Business professionals Entrepreneurs and managers Legal and compliance officers Accounting and finance professionals Marketing and sales teams Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Business Owner Consultant Manager Legal Assistant Accountant Entrepreneur Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Making sound financial decisions is crucial for any business, but with complex data and ever-changing markets, it can feel overwhelming. Did you know over 60% of UK businesses cite financial planning as a top challenge? Are you ready to unlock the power of financial planning and modelling to propel your career and business forward? This comprehensive bundle equips you with the skills and knowledge to make informed decisions with confidence. Our Advanced Financial Planning & Financial Modelling bundle goes beyond basic accounting. You'll master the art of creating financial models that forecast future performance and analyse investment opportunities. You'll delve into financial reports to gain valuable insights into a company's health and make data-driven decisions. Furthermore, you'll explore capital budgeting techniques to ensure optimal resource allocation. With a strong foundation in business intelligence and data mining, you'll learn to extract valuable insights from complex datasets and make strategic business decisions. With our Advanced Financial Planning & Financial Modelling Diploma exclusive bundle, you will get a PDF Certificate, PDF Transcript and Digital Student ID Card (worth £50) Absolutely FREE. Courses are Included in Bundle: Course 01: Financial Modelling for Decision Making and Business plan Course 02: Financial Analysis for Finance Reports Course 03: Capital Budgeting & Investment Decision Rules Course 04: BUSINESS INTELLIGENCE AND DATA MINING DIPLOMA Course 05: Strategic Business Management Course 06: Risk Assessment Training Invest in your skillset and unlock a world of career opportunities. Enroll today and become a financial planning and modelling powerhouse. Learning Outcomes of Financial Planning & Financial Modelling Build intelligent financial models for future-proof decision making. Unleash the power of financial reports for strategic business insights. Master capital allocation mastery for optimal resource utilization. Become a data-mining detective with business intelligence expertise. Make winning business decisions based on data-driven insights. Transform into a financial forecasting mastermind for ultimate success. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Financial Planning & Financial Modelling Get a free student ID card with Financial Planning & Financial Modelling Training program (£10 postal charge will be applicable for international delivery) The Financial Planning & Financial Modelling is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Financial Planning & Financial Modelling course materials The Financial Planning & Financial Modelling comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Financial Modelling for Decision Making and Business plan Section 01: Introduction Introduction to the course Introduction to the Business Process What is Financial Modelling Starting Point of a Financial Model First Steps before Starting to create Financial Model and Linking Business Model Section 02: Case Study: Restaurant - Basic Model For Selecting Initial Idea Starting with End in Mind-Comparative P&L Customer Acquisition Model Revenue and Cost Models Adding Product and Modelling Labour and Other Costs Modelling Capital Investments and ROI Calc Section 03: Business Plan And 3 Financial Statement Models Detailed Customer Acquisition Model and Revenue Model Cost of Sale Model Modelling Labour Cost Modelling Other Operating Expenses Modelling Income Statement and Cash Flows Modelling Balance Sheet Fixing the Error in Financial Model and Brief of RR Protected: Financial Model for Business plan for New Business Course 02: Financial Analysis for Finance Reports Welcome to the Course! Get the Overview of What You'll Learn What is a 10-K? Evaluating Profitability by Analyzing the Income Statement Evaluating Operations: Tying Operating Metrics to Financial Results Evaluating Financial Strength: Balance Sheet Analysis Evaluating Cash Flow Generation Performing Investment Analysis Course 03: BUSINESS INTELLIGENCE AND DATA MINING DIPLOMA Module 01: What is Business Intelligence? Module 02: Starting Case in understanding BI needs in diff phase of business Module 03: Decision Making Process and Need of IT systems Module 04: Problem Structure and Decision Support System Module 05: Introduction to BI Applications Module 06: Dashboard presentation systems Module 07: Different Types of Charts used in 131 Dashboards Module 08: Good Dashboard and BSC Module 09: Examples of Bad Dashboards 1 Module 10: Examples of Bad Dashboards 2 Module 11: Process of KPI Development Module 12: Overview of Data warehouse Module 13: More explaining of data warehouse and steps in processing Module 14: Data Warehouse Architecture -Tiers Module 15: Data Warehouse - components =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Financial Strategist Data Analyst Investment Guru Business Growth Hacker Financial Forecaster Chief Data Officer Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

This course aims to provide students with a thorough understanding of the key concepts and principles related to organizational structure and design. After the successful completion of the course, you will be able to learn about the following, Types of Organizational Structure. Formal Organizational Structure Model. Stages of Organizational Structure. Understanding Strategic Environment. Detailed view of Organizational Design. A Step-by-Step Approach to Organizational Design Process. Milestones of Organizational Design. This course aims to provide students with a comprehensive understanding of organizational structure and design. The course will cover the different types of organizational structures, including their characteristics and suitability for different organizations. Students will also explore the formal organizational structure model and the roles and responsibilities associated with each management level. Additionally, the course will cover the different stages of organizational structure development, the impact of the strategic environment on organizational design, and a detailed view of organizational design, including job design, work processes, and structures. Furthermore, students will learn about the step-by-step approach to the organizational design process and the milestones of organizational design. By the end of the course, students will be able to evaluate and apply this knowledge to practical, real-world situations. This course aims to provide students with a comprehensive understanding of organizational structure and design. The course will cover the different types of organizational structures, including their characteristics and suitability for different organizations. Students will also explore the formal organizational structure model and the roles and responsibilities associated with each level of management. Additionally, the course will cover the different stages of organizational structure development, the impact of the strategic environment on organizational design, and a detailed view of organizational design, including job design, work processes, and structures. Furthermore, students will learn about the step-by-step approach to the organizational design process and the milestones of organizational design. By the end of the course, students will have the ability to evaluate and apply this knowledge to practical, real-world situations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Organisational Structure and Design Self-paced pre-recorded learning content on this topic. Organizational Structure and Design Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Organizational Design Consultant Human Resource Manager Business Process Analyst Organizational Development Specialist Change Management Consultant Operations Manager Project Manager Talent Management Specialist Strategy Consultant Director of Organizational Design and Development Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Kano Analysis is a unique tool that has a structured approach to understand the customer requirements, translate those needs/requirements into specific categories, and prioritize them. This tool is extensively used by Six Sigma Green Belts and Black Belts in their Lean Six Sigma projects. Kano Analysis is most effective in the Define Phase of any Six Sigma Green Belt or a Six Sigma Black Belt project.

In the UK, the demand for skilled professionals in Enterprise Resource Planning (ERP) is soaring as companies strive to stay ahead of the competition. Our ERP Diploma is tailored to equip you with the knowledge and expertise to navigate the intricate world of ERP systems, propelling your career to new heights. Through this comprehensive Enterprise Resource Planning (ERP) program, you'll embark on a transformative journey, exploring the intricacies of ERP implementation, integration, and optimization. Gain a deep understanding of critical business processes, from supply chain management to financial operations, and unlock the secrets to maximizing operational efficiency. Courses Are Included in this Enterprise Resource Planning (ERP) - CPD Certified Bundle: Course 01: Diploma in Enterprise Resource Planning (ERP) Course 02: Online Entrepreneurship Training Course 03: Business Productivity Training Course 04: Lean Process and Six Sigma Training Course Course 05: SAP Controlling (CO) - Product Costing S4HANA Course 06: Quality Management and Strategic Training - ISO 9001 Learning Objectives of Enterprise Resource Planning (ERP) Master enterprise resource planning systems implementation and optimization. Develop entrepreneurial mindset for business growth using ERP. Streamline processes and enhance productivity through ERP strategies. Apply Lean and Six Sigma methodologies for efficiency. Gain expertise in SAP product costing using S4HANA. Implement quality management systems aligned with ISO 9001 and much more... Why Choose Our Enterprise Resource Planning (ERP) Course? FREE Enterprise Resource Planning (ERP) certificate accredited Get a free student ID card with Enterprise Resource Planning (ERP) Training Get instant access to this Enterprise Resource Planning (ERP) course. Learn Enterprise Resource Planning (ERP) from anywhere in the world Enterprise Resource Planning (ERP) is affordable and simple to understand Enterprise Resource Planning (ERP) is an entirely online, interactive lesson with voiceover audio Lifetime access to the Enterprise Resource Planning (ERP) course materials Enterprise Resource Planning (ERP) comes with 24/7 tutor support So enrol now in this Enterprise Resource Planning (ERP) Today to advance your career! Start your learning journey straightaway with Enterprise Resource Planning (ERP) - CPD Certified! This Enterprise Resource Planning (ERP) curriculum has been designed by Enterprise Resource Planning (ERP) experts with years of experience behind them. The Enterprise Resource Planning (ERP) course is extremely dynamic and well-paced to help you understand Enterprise Resource Planning (ERP) with ease. You'll discover how to master the Enterprise Resource Planning (ERP) skill while exploring relevant and essential topics. Assessment Process of Enterprise Resource Planning (ERP) - CPD Certified Once you have completed all the courses in the Enterprise Resource Planning (ERP) bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Enterprise Resource Planning (ERP) - CPD Certified This Enterprise Resource Planning (ERP) - CPD Certified bundle is suitable for everyone. Requirements Enterprise Resource Planning (ERP) - CPD Certified You will not need any prior background or expertise to enrol in this Enterprise Resource Planning (ERP) - CPD Certified. Career path Enterprise Resource Planning (ERP) - CPD Certified This Enterprise Resource Planning (ERP) - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

An Uncommon Blend: BRM, Lean & Project Management There are many process frameworks and methodologies that can help generate value. The challenge is not about selecting the 'right one' but with establishing logical points of integration between complementary bodies of knowledge that can lead to the value creation. When thoughtfully combined, Business Relationship Management (BRM), Lean and Project Management frameworks can be used to manage complex situations. From guiding corporate transformation initiatives to the identification/ resolution of challenging problems which effect day-to-day business operations, this uncommon blend can produce impressive results.Learning Objectives In this session, a brief overview of BRM and Lean best-practices will be provided. Create clarity around the greater vision and mission of transformation generating programs Increase relationship maturity between Business Partner & IT Provider that prevented the production of 'waste' Identification of unrecorded work activity that was acknowledged by the means of updated job descriptions or was retired due to unnecessary, non-value-added status Application of BRM techniques that resulted in the creation of performance measurements that matter and continuity between business processes and their enabling IT capabilities