584 Business Process Model & Notation (BPMN) courses

This Kaizen and Time Wastes Course is a great way to introduce people to the concept of Kaizen in the workplace. It's also a great way to build upon the knowledge of people already familiar with the subject.

Overview Become a crucial part of a business's success and learn how to make your skills sought-after in the marketplace. This course provides the required training needed to transform yourself into a versatile Business Analyst who can boost an organisation's productivity. The Applied Business Analysis Diploma course has been written with the help of industry professionals to help you understand how change and strategic planning can elevate the potential of a struggling business. You will soon become comfortable with the concepts of vision, design, modelling, execution, and monitoring when guiding an organisation to succeed in its chosen field and market. Enrol and improve today. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Applied Business Analysis Diploma. It is available to all students, of all academic backgrounds. Requirements Our Applied Business Analysis Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 9 lectures • 04:30:00 total length •Introduction to Business Analysis: 00:14:00 •Business Processes: 00:47:00 •Business Analysis Planning and Monitoring: 00:30:00 •Strategic Analysis and Product Scope: 00:28:00 •Solution Evaluation: 00:27:00 •Investigation Techniques: 00:48:00 •Ratio Analysis: 00:29:00 •Documenting and Managing Requirements: 00:31:00 •Career Prospect as a Business Analyst in the UK: 00:16:00

Overview This comprehensive course on Business Studies will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Business Studies comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Business Studies. It is available to all students, of all academic backgrounds. Requirements Our Business Studies is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 12 sections • 12 lectures • 04:06:00 total length •Introduction to Business Management: 00:25:00 •Operations Management: 00:24:00 •Introduction to Business Analysis: 00:14:00 •Project Management: 00:19:00 •Business Process Management: 00:28:00 •Planning & Forecasting Operations: 00:21:00 •Performance Management: 00:19:00 •Management of Cash and Credit: 00:19:00 •Managing Risk and Recovery: 00:26:00 •Business Environment: 00:16:00 •Human Resources Management: 00:19:00 •Customer Service: 00:16:00

Course Overview Master the art and strategy of bid writing with this comprehensive course to equip you with the expertise to transform your proposals into successful bids. The power of a well-crafted proposal is unmatched; it is a catalyst for new business opportunities and a bridge to successful partnerships. With the rise of competitive markets, the importance of bid writing cannot be overstated. When honed, it is a skill that can give your business the competitive edge it needs. This carefully curated and meticulously structured course dives into the nuances of bid writing, from understanding the proposal process to presenting your bid effectively. It covers many critical subjects, including planning and development, structuring bids, finding unique selling points, cost estimation, and more. Enrol today and start your journey to becoming a successful bid writer! Key Features of the Course Gain a CPD certificate upon course completion. Benefit from 24/7 learning assistance. Engage with compelling learning materials to enhance comprehension. Learn at your own pace, anytime, anywhere. Who is this Course For? This course is designed for anyone interested in or currently engaged in procurement and those seeking to enhance their bid writing skills. What You Will Learn The fundamentals of bid writing and proposal development. Structured approaches to writing compelling bids. Identification of unique selling points to distinguish your proposals. Accurate estimation and costing methods for effective pricing. Quality control mechanisms to produce flawless bids. Strategies for effective client presentations. The utilisation of templates for streamlined proposal building. Why Enrol in This Course Stand out in your field by mastering the essential skills of bid writing. With high ratings and recent updates reflecting industry trends, this course ensures learners stay ahead of the curve. Requirements Basic knowledge of business processes is recommended but not compulsory. Career Path Bid Manager: £50,000 per annum Procurement Officer: £30,000 per annum Contract Manager: £45,000 per annum Business Development Manager: £60,000 per annum Sales Director: £75,000 per annum Proposal Coordinator: £35,000 per annum Commercial Director: £80,000 per annum Certification Upon completion of the course, learners will receive a CPD certificate as a testament to their new skills.  Course Curriculum 1 sections • 12 lectures • 06:00:00 total length •Module 01: Bid Writing: 00:30:00 •Module 02: Planning and Developing the Bid: 00:30:00 •Module 03: Structured Approach to Writing Bids: 00:30:00 •Module 04: Understanding the Proposal: 00:30:00 •Module 05: Proposal Process: 00:30:00 •Module 06: Focusing on Clients and Customers: 00:30:00 •Module 07: Finding Unique Selling Points: 00:30:00 •Module 08: Estimation Method: 00:30:00 •Module 09: Costing and Pricing: 00:30:00 •Module 10: Quality Control (Editing): 00:30:00 •Module 11: Client Presentation: 00:30:00 •Module 12: Templates for Proposal Building: 00:30:00

Overview Become strong and confident with leadership and operational abilities and take your career potential to new levels. This comprehensive course provides a full learning curve for every element of successful Business Management and associated disciplines. The Business Management Advanced Diploma course delivers a masterclass in all aspects of running an organisation. You will receive tuition in a wide range of competencies, from building a Customer Care team and motivating the workforce, to creating an executive persona and making an excellent first impression with clients. Alongside this, you will be trained on how to control stress and plan your time efficiently. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Business Management Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Business Management Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 22 sections • 22 lectures • 08:50:00 total length •Introduction to Business Management: 00:25:00 •Operations Management: 00:24:00 •Introduction to Business Analysis: 00:14:00 •Strategic Analysis and Product Scope: 00:28:00 •Project Management: 00:19:00 •Business Development and Succession Planning: 00:24:00 •Business Process Management: 00:44:00 •Planning & Forecasting Operations: 00:21:00 •Performance Management: 00:18:00 •Management of Cash and Credit: 00:19:00 •Managing Risk and Recovery: 00:26:00 •Quality Management: 00:21:00 •Communication Skills: 00:25:00 •Business Environment: 00:16:00 •Organisational Skills: 01:16:00 •Negotiation Techniques: 00:16:00 •Human Resource Management: 00:25:00 •Motivation and Counselling: 00:19:00 •Customer Service: 00:16:00 •Time Management: 00:40:00 •Conflict Management: 00:14:00 •Assignment - Business Management Advanced Diploma: 00:00:00

Overview Develop your leadership skills and understand what is needed to become an effective manager in your workplace. This Management for Managerscourse provides the full set of skills and insight that will empower you to be a respected and aspirational leader of a team. The course has been written with the assistance of industry professionals and contains details for proven managerial styles and techniques that can be put to practical use. You will also learn how to make crucial decisions quickly and accurately, alongside hints and tips for keeping stakeholders invested in your continued success and career progression. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Management for Managers. It is available to all students, of all academic backgrounds. Requirements Our Management for Managers is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 21 sections • 23 lectures • 05:08:00 total length •Understanding Management and Leadership: 00:40:00 •Leadership Theories: 00:25:00 •Improving Management and Leadership Performance: 00:15:00 •High Performance Teams: 00:32:00 •Motivating Employees: 00:26:00 •Organisational Skills: 00:26:00 •Talent Management: 00:37:00 •Succession Planning: 00:24:00 •Business Process Management: 00:28:00 •Communication Skills: 00:27:00 •Negotiation Techniques: 00:15:00 •Managing Meetings and Giving Feedback: 00:21:00 •Managing Change: 00:22:00 •Time Management: 00:37:00 •Stress Management: 00:15:00 •Emotional Intelligence in Leadership: 00:32:00 •Managing Conflict: 00:14:00 •Dealing with Office Politics: 00:34:00 •Risk Management: 00:35:00 •Corporate Responsibility and Ethics: 00:14:00 •Microsoft Word: 08:06:00 •Microsoft Excel: 03:59:00 •Microsoft PowerPoint: 08:24:00

Overview Gain the ultimate leadership and management skills and become a qualified leader by enrolling in the advanced Complete Leadership and Management Diploma - Level 4 course. This comprehensive Complete Leadership and Management Diploma - Level 4 aims to equip you with a solid understanding of leadership and management,along with the skills, expertise and confidenceto drive your career forward. You'll learn about professional skill development essentials, time management, delegation, dealing with poor performance, defining team values and goals, project management, and many more. Throughout the course, you'll discover many reasons for being unable to achieve goals and credibility that will help your personal development. Boost your career opportunities as a leader by enrolling today! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Complete Leadership and Management Diploma - Level 4. It is available to all students, of all academic backgrounds. Requirements Our Complete Leadership and Management Diploma - Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 21 sections • 21 lectures • 08:46:00 total length •Introduction to the Course: 00:03:00 •Understanding Management and Leadership: 00:40:00 •Leadership Theories: 00:25:00 •Improving Management and Leadership Performance: 00:15:00 •High Performance Teams: 00:32:00 •Motivating Employees: 00:26:00 •Organisational Skills: 00:26:00 •Talent Management: 00:37:00 •Succession Planning: 00:24:00 •Business Process Management: 00:28:00 •Communication Skills: 00:27:00 •Negotiation Techniques: 00:15:00 •Managing Meetings and Giving Feedback: 00:21:00 •Managing Change: 00:22:00 •Time Management: 00:37:00 •Stress Management: 00:15:00 •Emotional Intelligence in Leadership: 00:32:00 •Managing Conflict: 00:14:00 •Dealing with Office Politics: 00:34:00 •Risk Management: 00:37:00 •Corporate Responsibility and Ethics: 00:16:00

Overview This Management Level 5 course meticulously delves into understanding the complexities and nuances of modern leadership, catering to those keen on mastering the art of effective management. This course has been curated meticulously to offer insights into various facets of management and leadership. From understanding the fundamental theories that govern administration to honing skills like negotiation and communication, the curriculum is a comprehensive voyage through the disciplines that develop a proficient manager. One would also find a detailed exploration of contemporary issues like corporate responsibility and the nuances of navigating office politics, promising a well-rounded educational experience.In addition to managerial theories and practices, the Management Level 5 course is robustly equipped to impart essential technological skills. With extensive modules on Microsoft Word, Excel, and PowerPoint, learners are primed to excel in the modern digital workspace, harnessing the power of these tools to augment their managerial prowess. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Management Level 5. It is available to all students, of all academic backgrounds. Requirements Our Management Level 5 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 22 sections • 23 lectures • 04:37:00 total length •Understanding Management and Leadership: 00:40:00 •Leadership Theories: 00:25:00 •Improving Management and Leadership Performance: 00:15:00 •High Performance Teams: 00:32:00 •Motivating Employees: 00:26:00 •Organisational Skills: 00:26:00 •Talent Management: 00:37:00 •Succession Planning: 00:24:00 •Business Process Management: 00:28:00 •Communication Skills: 00:27:00 •Negotiation Techniques: 00:15:00 •Managing Meetings and Giving Feedback: 00:21:00 •Managing Change: 00:22:00 •Time Management: 00:06:00 •Stress Management: 00:15:00 •Emotional Intelligence in Leadership: 00:32:00 •Managing Conflict: 00:14:00 •Dealing with Office Politics: 00:34:00 •Risk Management: 00:35:00 •Corporate Responsibility and Ethics: 00:14:00 •Microsoft Word: 08:06:00 •Microsoft Excel: 03:59:00 •Microsoft PowerPoint: 08:24:00

Course Overview: Dive into the transformative world of Artificial Intelligence (AI) with "ChatGPT for Marketing and Productivity with AI Tools. This course is tailored to unlock the secrets of AI-powered tools in marketing and productivity. According to the McKinsey Global Institute, Artificial Intelligence is an area of study predicted to have an economic impact between $1.49 trillion to $2.95 trillion a year by 2025. It's time to leverage this transformative technology with OpenAI's ChatGPT. In this course, we'll start from the basics, introducing you to OpenAI's ChatGPT, its features, limitations, and how to create an account. You will learn how ChatGPT can generate ideas, qualify and verify information, and produce content in different contexts. In addition, you'll explore a myriad of autonomous AI agents and learn to develop robust methodologies with expert advice. The last part of the course delves into tools and applications like Bing Search, Google Bard, and Speechify that you can use in tandem with ChatGPT. By the end of this course, you'll be well-versed in harnessing the power of AI to enhance marketing strategies and improve productivity. Enrol now and stay ahead of the competition! Key Features of the Course: CPD-certified course. 24/7 learning assistance. Engaging learning materials to enhance your knowledge. Updated and trending content. Who is This Course For? This ChatGPT for Marketing and Productivity with AI Tools course is ideal for marketing professionals, content creators, product managers, or anyone interested in leveraging AI to improve productivity and marketing strategies. What You Will Learn: Our comprehensive ChatGPT for Marketing and Productivity with AI Tools course will help you to: Understanding and setting up an account with ChatGPT. Exploring the limitations and potentials of ChatGPT. The use of ChatGPT in idea generation, content creation, and problem-solving. Interfacing with autonomous AI agents. Use of AI tools for research, summarisation, and voice cloning. Manipulating Microsoft Bing Search, Google Bard, and other applications with ChatGPT. Insight into the future of Generative AI. How to use ChatGPT to conduct research. Why Enrol in This Course: This top-reviewed and recently updated course allows learners to stay at the forefront of the AI revolution. You will gain a competitive edge by developing skills in AI applications for marketing and productivity. Requirements: Participants are expected to have a basic understanding of marketing and productivity processes. Prior experience with AI is not necessary. Career Path: AI Product Manager - £75,000. Content Strategist - £42,000. Marketing Technology Consultant - £60,000. Digital Marketer - £32,000. SEO Specialist - £35,000. Social Media Manager - £45,000. Data Analyst - £40,000. Certification: Upon completing the ChatGPT for Marketing and Productivity with AI Tools course, you will receive a CPD certificate, validating your newly acquired skills and knowledge. Enrol in this course today and enhance your Marketing and Productivity with AI Tools! Course Curriculum 3 sections • 60 lectures • 01:24:00 total length •Unit 01: Start an Account with ChatGPT: 00:02:00 •Unit 02: What the Company OpenAI Say About Itself: 00:02:00 •Unit 03: What OpenAI Say About The Limitations of the Chatbot: 00:02:00 •Unit 04: Chatbot Prompt Examples Given By Open AI: 00:02:00 •Unit 05: Will Chat GPT Be a Paid Application: 00:01:00 •Unit 06: Chat GPT Idea Generation: 00:02:00 •Unit 07: Chat GPT - Idea Qualification and Accuracy: 00:03:00 •Unit 08: ChatGPT - Accuracy and Citations: 00:02:00 •Unit 09: Chat GPT - Creating HTML Instances: 00:01:00 •Unit 10: Chat GPT - How to Solve Specific Business Problems: 00:02:00 •Unit 11: Chat GPT - Statistical Verification of Information: 00:01:00 •Unit 12: Chat GPT - Rewrite Content for Different Contexts: 00:02:00 •Unit 13: ChatGPT - Content Checked With AI: 00:02:00 •Unit 14: ChatGPT - Simplifying Information: 00:01:00 •Unit 15: ChatGPT - How to Ask the Chatbot about Context: 00:01:00 •Unit 16: ChatGPT - How to Cross-Post Queries: 00:01:00 •Unit 17: ChatGPT - How to Narrow Down the Context of Your Query: 00:02:00 •Unit 18: ChatGPT - How to Solve a Business Process: 00:02:00 •Unit 19: ChatGPT - Developing a Methodology From Experts: 00:01:00 •Unit 20: The Future of ChatGPT: 00:01:00 •Unit 01: Autonous AI Agents: 00:01:00 •Unit 02: Connecting to Open AI: 00:01:00 •Unit 03: Getting an OpenAI Key: 00:01:00 •Unit 04: Agent GPT - Autonomous AI: 00:02:00 •Unit 05: GoalGPT - Autonomous Agents: 00:01:00 •Unit 06: Cognosis - Autonomous AI: 00:02:00 •Unit 07: Aomni - Autonomous Agent: 00:01:00 •Unit 08: Durable - Build a Website with AI: 00:01:00 •Unit 09: Eightify Summaries: 00:02:00 •Unit 10: Genei - Do Higher Quality Research with AI: 00:01:00 •Unit 11: Ellicit - Do Higher Quality Research with AI: 00:01:00 •Unit 12: Inciteful - Do Higher Quality Research with AI: 00:02:00 •Unit 13: SciteAI Determine the Credibility of Your Research: 00:01:00 •Unit 14: Eleven Labs - Voice Cloning: 00:02:00 •Unit 15: AgentGPT - Wrap Up and Return: 00:01:00 •Unit 16: Cognosys - Wrap Up and Return: 00:01:00 •Unit 17: Aomni - Wrap Up and Return: 00:01:00 •Unit 18: Goal GPT - Wrap Up and Return: 00:01:00 •Unit 19: Uploading Research Reports to Summarization Applications: 00:01:00 •Unit 20: Perspective on The Future of AI: 00:01:00 •Unit 01: Meta Search Sites: 00:02:00 •Unit 02: SMMRY for Summarzing: 00:01:00 •Unit 03: ChatGPT Plugins Waitlist: 00:01:00 •Unit 04: Using Microsoft Bing Search: 00:02:00 •Unit 05: Using Google Bard: 00:01:00 •Unit 06: Microsoft Word Speech To Text: 00:01:00 •Unit 07: Transcribe Audio in Microsoft Word: 00:02:00 •Unit 08: Speechify: 00:02:00 •Unit 09: Exact Image Creation: 00:01:00 •Unit 10: AI Design Tools: 00:02:00 •Unit 11: Learn How to Prompt: 00:01:00 •Unit 12: Content Improvement: 00:01:00 •Unit 13: Idea Generation: 00:01:00 •Unit 14: Audio Enhancement with Adobe: 00:02:00 •Unit 15: Clean up Audio With Cleaanvoice: 00:01:00 •Unit 16: Notion-AI: 00:01:00 •Unit 17: Pictory: 00:01:00 •Unit 18: Lex: 00:01:00 •Unit 19: ChatPDF: 00:01:00 •Unit 20: Conclusion and the Future of Generatie AI - Searchie: 00:01:00

Ever dreamt of delving into the depths of business insights and emerging with actionable strategies? Our 'Business Analysis Level 3' course is the lantern to guide you through the maze of business intricacies. Initiate your journey with an all-encompassing introduction to business analysis. From understanding the essence of business processes to mastering the art of solution evaluation, every module is crafted meticulously. By the end, you'll be adept at deciphering complex data, harnessing investigation techniques, and meticulously documenting requirements. Learning Outcomes Grasp the foundational principles of business analysis. Analyse and optimise business processes for improved performance. Develop strategies through strategic analysis and determine product scope. Evaluate business solutions effectively and identify areas for improvement. Acquire mastery over various investigation techniques and ratio analysis. Why choose this Business Analysis Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Business Analysis Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Business Analysis Level 3 course for? Aspiring business analysts yearning for advanced insights. Entrepreneurs keen on refining their business processes. Management consultants striving to amplify their analytical toolkit. Corporate managers eyeing data-driven decision-making skills. Graduates with a penchant for understanding business dynamics at a granular level. Career path Business Analyst: £35,000 - £55,000 Data Analyst: £30,000 - £50,000 Product Manager: £40,000 - £70,000 Strategic Planner: £38,000 - £60,000 Management Consultant: £45,000 - £80,000 Operations Analyst: £33,000 - £52,000 Prerequisites This Business Analysis Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Business Analysis Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Business Analysis Introduction to Business Analysis 00:14:00 Module 02: Business Processes Business Processes 00:47:00 Module 03: Business Analysis Planning and Monitoring Business Analysis Planning and Monitoring 00:30:00 Module 04: Strategic Analysis and Product Scope Strategic Analysis and Product Scope 00:28:00 Module 05: Solution Evaluation Solution Evaluation 00:27:00 Module 06: Investigation Techniques Investigation Techniques 00:48:00 Module 07: Ratio Analysis Ratio Analysis 00:29:00 Module 08: Documenting and Managing Requirements Documenting and Managing Requirements 00:31:00 Module 09: Career Prospect as a Business Analyst in the UK Career Prospect as a Business Analyst in the UK 00:16:00 Mock Exam Mock Exam - Business Analysis Level 3 00:20:00 Final Exam Final Exam - Business Analysis Level 3 00:20:00