686 Business Communication courses

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This course offers practical guidance on transitioning to a vegan diet, from meal planning to sourcing ingredients. In this course, you will learn the science behind plant-based nutrition and explore a variety of delicious recipes. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the communication process Know barriers to effective communication Understand the role of active listening Know the role of body language Learn how to write effective emails Understand various questioning techniques Know basic grammar for business writing Learn how to fix common word choice errors Understand the verb tenses and basic grammar for business writing Learn how to write emails to co-workers of managers Why Communication Skills Course right for you? This online communication skills course is best suited for those who are willing to upgrade their communication skills and become successful in life. You will be introduced to the benefits of communication and the process of heightening your communication skills. This online communication skills training course will provide you with a comprehensive understanding of the key principles of communication by introducing you to various tips and techniques for improving communication. By the end of this course, you will learn the skills required to communicate efficiently and will also develop the knowledge and skills needed to become a confident communicator. Communication Skills Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Winning With Communication Introduction To Communication - Goals & Benefits Key Principles of Communication We Are ALWAYS Communicating Fundamentals of Communication - Part 1 Fundamentals of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions Who should take this course? This comprehensive course is suitable for those who want to master business communication skills, verb tenses and process to fix common word choice errors. It is ideal for those who want to pursue their career in the field of business communication. Entry Requirements There are no academic entry requirements for this communication skills course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This communications skills course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

2 QLS Endorsed Courses | CPD Certified | Free PDF & Hard Copy QLS Certificates | 180 CPD Points | Lifetime Access

Duration 1 Days 6 CPD hours This course is intended for Professionals desiring to improve their business planning, financial management, and decision-making skills and practice them in an ethical and professional manner will benefit from this course. Overview Recognize the importance of the big picture in business planning Leverage financial information to make sound business decisions Identify the importance of other financial levers to your business Understand the importance of ethics on long-term business success Appreciate how business etiquette affects your organizational success Students will learn to understand the mechanics of the organization ? reading and interpreting financials, making sound business decisions, and setting a course ? while also developing the skills to guide and direct your workforce. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Gaining a Wider Perspective Understanding Business Acumen Improving Long and Short Term Interactions Finding and Recognizing Growth Opportunities Making Mindful Decisions How to Relate to Others 2. Understanding the Numbers Developing, Defining, and Reporting Key Performance Indicators (KPIs) Keeping Up with the Business Understanding Sales, Costs, and Profit Margin Monitoring Assets, Liabilities, Equity, and Financial Ratios Reviewing Income Statements, Balance Sheets, and Cash Flow Statements 3. Management Considerations Recognizing Talent and Organizational Management Thinking Critically - Asking the Right Questions, Evaluating the Situation, and Making the Decision Leveraging the Organization - Investing in Employees and Customers, Process Improvement, and Goal Alignment 4. Business Ethics Ensuring Ethical Obligations are Met Understanding Roles and Responsibilities Balancing Personal and Organizational Ethics Managing Ethically - Maintaining the 4 P\'s 5. Business Etiquette Maintaining Etiquette across Communication Platforms - Email, IMs, and Telephone Following Etiquette in Meetings Delivering Etiquette in Customer Interactions

As part of the administrative team, Receptionists are the backbone and 'face' of a company, responsible for greeting clients and customers, organising meetings, and upholding a company's image. Their duties range from filing and record-keeping to constructing business emails and taking calls. If you're considering a career as a Receptionist or similar role, then this course offers the ideal introductory training. The Receptionist skills diploma is a personal development course for entry-level learners who wish to learn more about the role, along with administrative best practices. It covers fundamental office procedures, skills and techniques that every aspiring receptionist should know. You'll learn how to improve your business communication and telephone etiquette, the essentials of meeting management, how to master business writing, and much more. Get equipped with valuable transferable and administrative skills and earn an endorsed certificate to increase your opportunity to work for leading companies and organisations. Learning Outcomes: Develop an in-depth understanding of the role and day-to-day responsibilities of a receptionist Improve your telephone and business communication etiquette Learn the principles of record-keeping and the different types of filing systems Sharpen your time management, organisation, planning and communication skills Know how to manage petty cash and create invoices Build your professional image and learn how to work effectively in a team of two Understand the principles of meeting management and minute taking Learn essential business writing skills and how to maintain a professional tone of voice Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? This receptionist skills training course applies to aspiring secretarial experts and anyone looking to kickstart a career in office administration. It is an introductory course for entry-level learners, with no specific entry requirements. This course is also open to both part-time and full-time students. Career Path This Receptionist diploma will equip learners with the skills required for a range of office administrative professions, including the following: Receptionist Personal Assistant Secretary Office Assistant Administrative Assistant Course Content Module 1: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:27:00 Module 2: Business Telephone Skills Business Telephone Skills 00:21:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:36:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:27:00 Module 5: Travel Arrangements Travel Arrangements 00:26:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:28:00 Module 7: Time Management Time Management 00:37:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Module 9: Business Writing Skills Business Writing Skills 00:42:00 Module 10: Organisational Skills Organisational Skills 00:27:00 Module 11: Communication Skills Communication Skills 00:27:00 Module 12: Customer Service Customer Service 00:18:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:49:00 Module 14: Invoicing/Petty Cash InvoicingPetty Cash 00:29:00 Assignment Assignment - Receptionist Skills Unlimited Order your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Unlock your literary potential with the 'Diploma in Creative Writing Complete Course at QLS Level 5,' a captivating journey into storytelling and creative expression. This course, enriched with creative writing prompts, writing examples, and writing images, is designed to unlock the creativity of budding writers. It offers a deep dive into crafting narratives, character creation, and various writing styles, from novel and non-fiction to business and proposal writing. Experience a unique adventure in writing, where each lesson acts as a gateway to imaginative worlds and engaging storytelling. With a focus on developing a strong foundation in both fiction and non-fiction, this course offers growth and insight into the art of writing, preparing you for everything from space battles in fiction to the clarity needed in business writing. Progress from a beginner to a skilled writer, mastering the art of storytelling across different genres. This course ensures a comprehensive development for writers, with a curriculum that covers poetry, character development, and business communication. With our support, every challenge transforms into an opportunity, guiding you towards achieving literary excellence. Learning Outcomes: Master the craft of storytelling across genres, including novels, non-fiction, and poetry. Develop the ability to create complex, believable characters and realistic dialogue. Gain expertise in structuring horrors, thriller, and children's stories with compelling narratives. Acquire skills in proposal writing, critical thinking, and business communication. Learn the intricacies of editing, evaluating, and the process of getting published. Why buy this Diploma in Creative Writing Complete Course at QLS Level 5? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Diploma in Creative Writing Complete Course at QLS Level 5 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Creative Writing Complete Course for? Individuals with a passion for storytelling and a desire to explore various writing genres. Aspiring authors looking to craft their first novel or delve into the world of non-fiction. Creative minds interested in children's literature, poetry, or speculative fiction. Professionals aiming to enhance their writing skills for business or academic purposes. Anyone seeking to enrich their understanding of the writing process and industry standards. Prerequisites This Diploma in Creative Writing Complete Course at QLS Level 5 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diploma in Creative Writing Complete Course at QLS Level 5 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Author: £25,000 - £40,000 per annum Content Writer: £20,000 - £35,000 per annum Copywriter: £23,000 - £50,000 per annum Technical Writer: £30,000 - £55,000 per annum Editor (Creative Writing Courses): £27,000 - £52,000 per annum Scriptwriter: £25,000 - £60,000 per annum Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £115 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: Introduction to Creative Writing Introduction to Creative Writing 00:13:00 Module 02: The Development of Creative Writing The Development of Creative Writing 00:16:00 Module 03: Novel Writing Novel Writing 00:18:00 Module 04: Writing Non-Fiction Writing Non Fiction 00:16:00 Module 05: Creating Fictional Characters Creating Fictional Characters 00:29:00 Module 06: Writing Realistic Dialogue Writing Realistic Dialogue 00:14:00 Module 07: Writing Horrors, Thriller and Murder Stories Writing Horrors, Thriller and Murder Stories 00:21:00 Module 08: Writing for Children Writing for Children 00:16:00 Module 09: Writing Poetry Writing Poetry 00:19:00 Module 10: Proposal Writing Proposal Writing 00:27:00 Module 11: Critical Thinking Critical Thinking 00:15:00 Module 12: Business Writing Business Writing 00:25:00 Module 13: Other Writings Other Writings 00:28:00 Module 14: Editing, Evaluating and Getting Published Editing, Evaluating and Getting Published 00:24:00 Assignment Assignment - Creative Writing 04:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Think about the backbone of any successful organization. It's the administrative team, the secretarial staff, and the PAs who keep things running smoothly. A recent study in the UK found that demand for skilled administrative professionals has grown by 15% in the last two years. Are you ready to step up and take on a leadership role in this essential field? This comprehensive Level 7 Diploma equips you with the advanced skills and knowledge to excel in administrative, secretarial, and personal assistant positions. You'll master essential areas like business communication, time management, project coordination, and legal procedures. Additionally, you'll gain expertise in using the latest Microsoft Office tools and navigate complex areas like GDPR and payroll. This Admin, Secretarial & PA at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 180 CPD points) to make your skill development & career progression more accessible than ever! With a single payment, you will gain access to Admin, Secretarial & PA course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Admin, secretarial & PA Bundle Package includes: Course 01: Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 10 Additional CPDQS Accredited Premium Courses - Course 01: Complete Microsoft Word Course 02: Microsoft Excel - Beginner, Intermediate & Advanced Course 03: Legal Secretary Course 04: GDPR Course 05: Payroll Course 06: Administrative Management Course 07: Leadership & Management Diploma Course 08: HR Assistant Course 09: Decision-Making in High-Stress Situations Course 10: Workplace Health and Safety Empower yourself to become an indispensable asset in today's competitive workplace. Enrol today and take your career to the next level! Learning outcome of this Admin, Secretarial & PA: Apply advanced administrative procedures for optimal efficiency. Demonstrate exceptional communication skills in written and verbal formats. Effectively manage time and prioritize tasks in a fast-paced environment. Utilize advanced Microsoft Office applications to streamline workflows. Navigate complex legal and regulatory requirements with confidence. Develop leadership qualities to motivate and support colleagues. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Admin, secretarial & PA Get a free student ID card with Admin, secretarial & PA Training program (£10 postal charge will be applicable for international delivery) The Admin, secretarial & PA is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Admin, secretarial & PA course materials The Admin, secretarial & PA comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 Module 1: Personal Assistant Module 2: Admin Support Module 3: Administrative Management Module 4: Organisational Skills Module 5: Telephone Etiquette Module 6: Business Writing Module 7: Time Management Module 8: Body Language and Effective Communication Module 9: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Course 01: Complete Microsoft Word Manipulating Images Using Custom Graphic Elements Collaborating On Documents Adding Document References And Links Securing A Document Using Forms To Manage Content Automating Repetitive Tasks With Macros Course 02: Microsoft Excel - Beginner, Intermediate & Advanced Section 01: Getting Started Section 02: Excel Basics Section 03: Excel Essential Functions Section 04: XLookup Only For Excel 2021 And Office 365 Section 05: Get Data And Tools Section 06: Formatting Data And Tables Section 07: Pivot Tables Section 08: Excel Charts Section 09: Advanced Excel Charts Section 10: Pivot Charts Section 11: Maps Chart Above 2019 Section 12: Business-Geo Charts Section 13: Named Ranges Section 14: Import Data Into Excel Section 15: Advanced Excel =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £139) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Seasoned Admin, Secretarial & PA professionals seeking career growth. Aspiring executive and personal assistants. Career changers entering Admin, Secretarial & PA roles. Individuals specialising in Admin, Secretarial & PA. Advanced administrative skills seekers. Requirements No prior background or expertise is required for this Admin, secretarial & PA bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Executive Assistant: £25,000 - £50,000 Office Manager: £30,000 - £45,000 PA to CEO: £35,000 - £60,000 Administrative Director: £45,000 - £80,000 Operations Manager: £35,000 - £70,000 Business Development Manager: £35,000 - £70,000 Certificates Advanced Diploma in Admin, Secretarial & PA at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.

Fast-track your way to masterful business communication with our CPD Certified course in Customer Relationship Management (CRM). In the modern business landscape, the art of maintaining meaningful relationships with customers can be a game-changer, and that's where CRM steps in. Our course offers an engaging deep dive into the world of CRM, providing you with practical skills to leverage customer insights and foster stronger relationships. With this course, you will grasp the core elements of CRM and learn how to apply them to ensure customer loyalty and business growth. Explore the intersection of CRM and technology, and learn how digital tools can streamline your customer interactions and engagements. Crafted by experts in the field, this course takes a hands-on approach to Customer Relationship Management (CRM), equipping you with a comprehensive understanding of CRM strategies and their implementation. Join us and gain the confidence to elevate your career by leveraging the power of CRM. Courses Are Included in this Customer Relationship Management (CRM) - CPD Certified Bundle: Course 01: Diploma in Customer Relationship Management (CRM) at QLS Level 4 Course 02: Customer Service Training Course 03: Know Your Customer (KYC) Course 04: Principles of Customer Service Course 05: Understanding Excellence In Customer Service For Hospitality Course 06: Business Etiquette and Professional Behavior Learning Objectives: By the end of this course, you will: Understand the key concepts and components of Customer Relationship Management (CRM), and how they drive business growth. Develop the ability to implement effective CRM strategies that lead to customer loyalty and retention. Gain expertise in using CRM systems to manage customer data and gain valuable insights. Learn to integrate CRM with digital technologies to streamline and enhance customer interactions. Understand the ethical and legal considerations of CRM, ensuring customer trust and business compliance. Have a thorough understanding of how CRM can be leveraged to gain a competitive edge in your business field. Why Choose Our Customer Relationship Management (CRM) Course? FREE Customer Relationship Management (CRM) certificate accredited Get a free student ID card with Customer Relationship Management (CRM) Training Get instant access to this Customer Relationship Management (CRM) course. Learn Customer Relationship Management (CRM) from anywhere in the world Customer Relationship Management (CRM) is affordable and simple to understand Customer Relationship Management (CRM) is an entirely online, interactive lesson with voiceover audio Lifetime access to the Customer Relationship Management (CRM) course materials Customer Relationship Management (CRM) comes with 24/7 tutor support So enrol now in this Customer Relationship Management (CRM) Today to advance your career! Start your learning journey straightaway! This Customer Relationship Management curriculum has been designed by experts with years of experience behind them. This course is extremely dynamic and well-paced to help you understand Customer Relationship Management (CRM) with ease. You'll discover how to master the Customer Relationship Management skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Customer Relationship Management (CRM) bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer Relationship Management - CPD Certified This bundle is suitable for everyone. Requirements Customer Relationship Management - CPD Certified You will not need any prior background or expertise to enrol in this Customer Relationship Management - CPD Certified. Career path Customer Relationship Management - CPD Certified This bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Step into the world of effective Team Management through our Level 1 Diploma in Team Management. With modules covering everything from Understanding Teams to advanced Leadership Skills, this course is your key to Team Management excellence.

🌟 Unlock Your Communications Mastery with TJ Walker's Exclusive Online Course! 🌟   Master the art of effective communication and transform your professional life with the comprehensive curriculum in this exclusive course led by renowned communications expert TJ Walker. Elevate your skills, boost your confidence, and captivate your audience with every word you speak. 🎤 MODULE 01: Public Speaking In One Hour 🎤 In just one hour, learn the secrets to becoming a confident and compelling public speaker. TJ Walker breaks down the essentials, from overcoming stage fright to crafting powerful speeches that resonate. Say goodbye to nerves and hello to impactful presentations! 🤝 MODULE 02: Persuasion in Business Communications 🤝 Unleash the power of persuasion in your business communications. Discover TJ Walker's proven strategies for influencing your audience, mastering the art of storytelling, and delivering messages that drive action and results. Elevate your influence and negotiation skills to new heights. 👂 MODULE 03: Listening Skills: The Ultimate Workplace Soft Skills 👂 Great communication starts with exceptional listening. Learn how to become an active listener, fostering deeper connections and understanding in your professional interactions. TJ Walker's guidance will enhance your workplace relationships and propel your career forward. 💼 MODULE 04: Body Language in the Workplace 💼 Master the language of non-verbal communication. Explore the nuances of body language, gestures, and facial expressions that convey confidence, authority, and credibility in the workplace. TJ Walker's expertise will help you harness the power of non-verbal cues for greater impact.   🚀 Enroll now and embark on a transformative journey to Communications Mastery! 🚀 This course includes: ✅ Expert-led video lessons by TJ Walker ✅ Engaging exercises and practical assignments ✅ Access to a supportive community of learners ✅ Lifetime access to course materials for continuous learning and growth   🌟 Don't miss this opportunity to become a communication powerhouse! Join the course today and revolutionize how you communicate in your professional life. 🌟 Course Curriculum Module 01: Public Speaking In One Hour 1-Hour Public Speaking Presentation Skills Class 00:00 Quick Wins! The Secret to Using Speaker Notes Effectively 00:00 Avoiding The Initial Wrong Turn Most Speakers and Presenters Make 00:00 Developing Expert Judgment for Your Public Speaking and Presenting Opportunitiy 00:00 The Radical Yet Simple Solution to Finding Great Messages 00:00 Your Stories Will Make Your Ideas Unforgettable 00:00 Your PowerPoint Will Create Engagement, Not Slumber 00:00 Building an Ethical Cheat Sheet Just for You 00:00 This Is The Do Or Die Moment for Your Speaking Improvement 00:00 There Is a Perfect Test for Your Speech and Presentation 00:00 I Will Give You a Personalized Professional Presentation Critique Right Here 00:00 Continuing Your Path of Public Speaking and Presentation Skills Improvement 00:00 Module 02: Persuasion in Business Communications Intro Video - Persuasion in Busienss Communications 00:00 Quick Win! Increasing Your Odds of a Face to Face Persuasive Presentation 00:00 Always Select Your Best Persuasion Opportunities and Environments 00:00 Learning Persuasion Skills to Beat the Naturals 00:00 Mapping Out Your Finish Line - In Advance! 00:00 Moving the Numbers Game To Your Favor 00:00 The Unique Advantage of Persuasion in the Business World 00:00 Never Bore With Data Dumps Again 00:00 Master the Process of NOT Telling People Too Much About Your Process 00:00 The 5 Key Messages for Your Persuasion Success 00:00 Your Secret Source of Winning Persuasion Messages 00:00 Persuade More By talking Less 00:00 There is Nothing Like Seeing Your Persuasion Messages in Text 00:00 More for You, By Not Talking About You 00:00 Here is How You Get People to Remember Your Messages 00:00 Ironing Out the Kinks in Your Persuasion Presentation 00:00 Mastering Persuasive Body Language 00:00 Persuading Yourself to Go Outside of Your Comfort Zone 00:00 The Single Best Way to Prepare for All Persuasion Presentation Opportunities 00:00 Persuasion That Takes 6 Months is Still Persuasion 00:00 Persuasion is Sometimes More Effective at the Top Than at The Bottom 00:00 Conquering Your Fear to Pitch Again 00:00 Note I Probably Shouldn't Have to Mention This, But Don't Lie 00:00 Conclusion You are Now Ready to Persuade 00:00 Module 03: Listening Skills: The Ultimate Workplace Soft Skills Intro - Listening Skills The Ultimate Workplace Soft Skills 00:00 Quick Wins - The Cell Phone Secret to Good Listening Skills 00:00 Stacking the Listening Environment in Your Favor 00:00 The Telephone Listening Trap Will Never Catch You Again 00:00 Housekeeping Note Sometimes You should Turn OFF Your Listening Skills 00:00 Setting Just One Agenda Item Listening 00:00 It Is Incredibly Easy to See How Well You Are Listening - Test 00:00 It's Even Easier to Listen When You Do This 00:00 Technology Will Eat Your Brain Unless You Do This 00:00 Using Your Most Effective Body Language Tool 00:00 The Best Listening Body Language From the Neck Down 00:00 Reading the Speaker's Body 00:00 Connecting At the Emotional Level with Your Colleague To Hear All 00:00 Mastering the Art of NOT Interrupting 00:00 Engaging in Conversation at Just the Right Time 00:00 Strong Listening Creates Strong Reactions From You 00:00 Honing Your Sense of Timing and Judgment to Make You a Great Listener 00:00 Using The Magic of Pen and Paper Tools to Your Advantage 00:00 Summarizing the Conversation Is Great for You and Your Colleague 00:00 The One-Page Email Memo Summary Aces the Listening Skills Test - Every Time! 00:00 Conclusion - Your New Reputation As a Great Listener! 00:00 Module 04: Body Language in the Workplace Intro - Video Body Language in the Workplace 00:00 Quick Wins - You Will Look Your Best on FaceTime, Skype, Facebook Live 00:00 Never Let These Two Classic Body Language Blunders Slow You Down 00:00 The Ultimate Tricky Body Language - Touching 00:00 Big Picture - Make Everyone You Work With Feel Comfortable Working With You 00:00 Your Nerves Will Never Show Again in the Workplace 00:00 You'll Never Fall for These Body Language Myths Again 00:00 Here Is Exactly What to Do With Your Hands 00:00 The Composed, Confident Video Star 00:00 Never Spotlight Your Blunders and Mistakes Again 00:00 You are Now Ready for Prime Time TV 00:00 The Number 1 Tip for Curing Body Language Problems Is 00:00 The Real Way to Improve Your Body Language Confidence 00:00 Great Body Language for Your Presentations 00:00 PowerPoint Will Never Turn You Into a Robotic Bore Again 00:00 Confident Briefing to Colleagues and Others 00:00 Keynote Speeches Will Showcase Your Calm and Confidence 00:00 Use a TelePrompTer Like a Network News Anchor 00:00 Use a TelePrompTer Like a Network News Anchor 00:00 Handshakes, Greetings and Hellos with Poise 00:00 Once Last Chance for a Body Language Personal Critique 00:00 Making Sure Your Clothes are Communicating Your Positive Story 00:00 Your Body Language Partner - The Friendly Spotter 00:00 Conclusion - Congratulations - You are Now Master of Your Own Body Language 00:00

Getting Started The primary aim of the OTHM Level 3 Diploma in Business Management is to offer learners a comprehensive grasp of how businesses operate and are organised. This qualification is designed to equip learners with the foundational knowledge, comprehension, and skills relevant to various aspects of business operations. It encourages learners to research, explore, and assess key business elements, encompassing areas like Business Communication, The Business Environment, People Management, Customer Service, Finance, and Marketing. Key Benefits Gain a thorough comprehension of business operations and organisational structure Equips learners with essential knowledge, comprehension, and practical skills required in various aspects of business activities Encourages learners to conduct research and explore critical elements of the business field, Apply the knowledge and skills gained to real-world business situations Develop effective written and oral communication skills essential for successful business interactions. Key Highlights This qualification will offer learners the requisite skills and knowledge to enter the world of work in their chosen sector We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The Assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. Entry Requirements Learners must be 18 years of demonstrate the ability to undertake the learning and Assessment A learner not from a majority English-speaking country must provide evidence of English language competency. Progression OTHM Level 4 diplomas Direct entry into a range of Bachelor's degree programmes Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Communication for Business Reference No : F/618/8192 Credit : 20 || TQT : 200 The primary objective of this unit is to impart learners with essential and critical skills needed for effective communication within a business setting. Learners will cultivate an understanding of various communication forms, including non-verbal, verbal, written, and IT. This knowledge will empower learners to proficiently convey messages by choosing the most appropriate communication method based on the message's specific context and content. UNIT2- The Business Environment Reference No : J/618/8193 Credit : 20 || TQT : 200 The primary goal of this unit is to equip learners with a comprehension of the idea of a business environment. Learners will foster an awareness of diverse business sectors, structures, and functions. Furthermore, learners will acquire insights into a business's inner and outer surroundings, where both micro and macroeconomic factors wield substantial influence over business operations. This knowledge will empower learners to evaluate a business's internal and external contexts proficiently. UNIT3- People Management Reference No : L/618/8194 Credit : 20 || TQT : 200 The primary objective of this unit is to furnish learners with the essential knowledge and insights required for proficiently guiding and supervising individuals within a business. Learners will cultivate an understanding of employee motivation, employee relationships, and performance management. This knowledge will enable learners to grasp the prerequisites for leaders and managers to facilitate and promote effective employee engagement. UNIT4- Customer Service Reference No : R/618/8195 Credit : 20 || TQT : 200 The primary goal of this unit is to equip learners with the essential knowledge and comprehension needed for effective performance in a customer service position. Learners will first establish a foundation in customer service basics, then explore customer types and strategies for fostering relationships with them within a business context. Building upon an understanding of various interpersonal skills, this unit will allow learners to showcase their ability to work independently and collaboratively in a team to deliver exceptional customer experiences. UNIT5- Finance in Business Reference No : Y/618/8196 Credit : 20 || TQT : 200 The primary objective of this unit is to impart learners with the foundational knowledge necessary for documenting financial transactions and generating financial statements. Learners will acquire an understanding of various economic and accounting methods, including the double-entry accounting system, budgeting, and investment assessment. This knowledge will empower learners to document financial transactions and create accounting statements proficiently. UNIT6- Marketing Reference No : D/618/8197 Credit : 20 || TQT : 200 The primary goal of this unit is to equip learners with the essential marketing knowledge and skills necessary to participate in marketing endeavours actively. This is complemented by understanding critical marketing and campaign principles, which are the basis for generating and delivering market research findings and a marketing campaign. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.