Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to: Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following: Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Estimating for Business Analysts: In-House Training A business analyst does not have authority to estimate the project and will not be held responsible for the project staying within the proposed budget; however, the business analyst does participate in various planning exercises with the project team. Many times the business analyst is on his or her own, required to provide estimates of how long it will take to perform their tasks. This course acquaints you with the basics of estimating from the point of view of the business analyst, emphasizing time estimates for the work. It also covers some of the product cost estimates that a business analyst may have to provide when the business is performing a cost/benefit analysis for the project. What you will Learn You'll learn how to: Translate business needs and requirements into estimates Estimate durations using a variety of techniques Negotiate differences in estimates Getting Started Introductions Course structure Course goals and objectives Foundation Concepts The importance of estimating to a business analyst The good and bad of estimating The project context The meaning of good estimating Focuses of estimating Characteristics of a good estimate Estimating the Time Requirements Applicable BABOK® Knowledge Areas Business Analysis Planning and Monitoring Elicitation and Collaboration Estimating the elicitation Information Gathering Plan Relative times for elicitation activities Planning and estimating the business analysis approach and activities Planning the business analysis activities Impact of process Estimating the Product Estimating the value of the product Business analyst's role Defining and determining value Function and use case points Agile estimating Planning Poker Other agile estimating techniques Negotiating estimates Negotiation techniques Negotiation approaches Summary What did we learn, and how can we implement this in our work environment?
Estimating for Business Analysts A business analyst does not have authority to estimate the project and will not be held responsible for the project staying within the proposed budget; however, the business analyst does participate in various planning exercises with the project team. Many times the business analyst is on his or her own, required to provide estimates of how long it will take to perform their tasks. This course acquaints you with the basics of estimating from the point of view of the business analyst, emphasizing time estimates for the work. It also covers some of the product cost estimates that a business analyst may have to provide when the business is performing a cost/benefit analysis for the project. What you will Learn You'll learn how to: Translate business needs and requirements into estimates Estimate durations using a variety of techniques Negotiate differences in estimates Getting Started Introductions Course structure Course goals and objectives Foundation Concepts The importance of estimating to a business analyst The good and bad of estimating The project context The meaning of good estimating Focuses of estimating Characteristics of a good estimate Estimating the Time Requirements Applicable BABOK® Knowledge Areas Business Analysis Planning and Monitoring Elicitation and Collaboration Estimating the elicitation Information Gathering Plan Relative times for elicitation activities Planning and estimating the business analysis approach and activities Planning the business analysis activities Impact of process Estimating the Product Estimating the value of the product Business analyst's role Defining and determining value Function and use case points Agile estimating Planning Poker Other agile estimating techniques Negotiating estimates Negotiation techniques Negotiation approaches Summary What did we learn, and how can we implement this in our work environment?
Estimating for Business Analysts: Virtual In-House Training A business analyst does not have authority to estimate the project and will not be held responsible for the project staying within the proposed budget; however, the business analyst does participate in various planning exercises with the project team. Many times the business analyst is on his or her own, required to provide estimates of how long it will take to perform their tasks. This course acquaints you with the basics of estimating from the point of view of the business analyst, emphasizing time estimates for the work. It also covers some of the product cost estimates that a business analyst may have to provide when the business is performing a cost/benefit analysis for the project. What you will Learn You'll learn how to: Translate business needs and requirements into estimates Estimate durations using a variety of techniques Negotiate differences in estimates Getting Started Introductions Course structure Course goals and objectives Foundation Concepts The importance of estimating to a business analyst The good and bad of estimating The project context The meaning of good estimating Focuses of estimating Characteristics of a good estimate Estimating the Time Requirements Applicable BABOK® Knowledge Areas Business Analysis Planning and Monitoring Elicitation and Collaboration Estimating the elicitation Information Gathering Plan Relative times for elicitation activities Planning and estimating the business analysis approach and activities Planning the business analysis activities Impact of process Estimating the Product Estimating the value of the product Business analyst's role Defining and determining value Function and use case points Agile estimating Planning Poker Other agile estimating techniques Negotiating estimates Negotiation techniques Negotiation approaches Summary What did we learn, and how can we implement this in our work environment?
Get ready for an exceptional online learning experience with the Financial Advisor: Financial Analysis, Investment, Trading, Business Analysis & AML bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Financial Advisor: Financial Analysis, Investment, Trading, Business Analysis & AML is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Financial Advisor & Financial Analysis package has something for everyone. 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This Bundle Comprises the Following Financial Advisor: Financial Analysis, Investment, Trading, Business Analysis & AML CPD-accredited courses: Course 01: Finance: Financial Advisor Course 02: Financial Management Course 03: Financial Analysis Course 04: Fundamentals of Business Analysis Course 05: Banking and Finance Accounting Statements Financial Analysis Course 06: Investment Course 07: Capital Budgeting & Investment Decision Rules Course 08: Tax Accounting Diploma Course 09: Forex Trading Diploma Course 10: Stock Market Investing for Beginners Course 11: Internal Audit Skills Diploma Course 12: Anti-Money Laundering (AML) Training Course 13: Commercial law Course 14: Xero Accounting and Bookkeeping Course 15: Microsoft Excel Complete Course Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Financial Advisor: Financial Analysis, Investment, Trading, Business Analysis & AML bundle, you will gain the following: CPD QS Accredited Proficiency with this Financial Advisor & Financial Analysis bundle After successfully completing the Financial Advisor & Financial Analysis bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Financial Advisor & Financial Analysis bundle The online test with immediate results You can study and complete the Financial Advisor & Financial Analysis bundle at your own pace. Study for the Financial Advisor & Financial Analysis bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Financial Advisor: Financial Analysis, Investment, Trading, Business Analysis & AML bundle holds a prestigious CPD accreditation, symbolising exceptional quality. 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Unlock the secrets of business profitability with our "Marginal Costing Mastery in Business Analysis" course. Dive deep into cost classification, CVP analysis, and decision-making strategies. Learn to leverage contribution margin for effective profit planning. Overcome limitations and emerge as a strategic financial thinker. Elevate your business analysis skills today!
Business Analysis: Business Analysis Course Online Introducing Business Analysis: Business Analysis Course "Empowering the Next Generation" Online course! This Business Analysis: Business Analysis Course provides a thorough introduction to the primary functions and objectives of business analysis: business analysis activities. Learn about the business analyst's main duties and responsibilities, as well as the six primary phases of the business analysis: business analysis process, the art of effective business process improvement, and how to perform a gap analysis. Whether you are looking for a promotion or a major career change, this Business Analysis: Business Analysis Course could make all the difference. Business Analysis: Business Analysis Course are responsible for implementing positive change at all levels of an organisation. The business analyst, appointed by both employers and stakeholders, must establish objectives (financial or otherwise) and oversee the creation and implementation of solutions. Ultimately, they work with complex business intelligence data to continuously improve performance and profitability. To become a skilled business analyst is to become one of the most in-demand commodities for employers and decision-makers worldwide. Why choose this Business Analysis: Business Analysis Course from the School of Health Care? Self-paced Autism: Autism course, access available from anywhere in the world. Business Analysis: Business Analysis Course developed by industry experts. After each module of Autism: Autism Course, there will be an MCQ quiz to assess your learning. Free PDF certificate after completing the Business Analysis: Business Analysis Course Courses you will Get with This Business Analysis: Business Analysis Course Course 01: Business Analysis Course 02: Business Process Management Course 03: Creating a Business Start-Up Course 04: Level 3 Business Administration Course 05: Strategic Management Special Offers of this Business Analysis: Business Analysis Course: This Business Analysis: Business Analysis Course includes a FREE PDF Certificate. Lifetime access to this Business Analysis: Business Analysis Course Instant access to this Business Analysis: Business Analysis Course 24/7 Support Available to this Business Analysis: Business Analysis Course [ Note: Free PDF certificate as soon as completing Business Analysis: Business Analysis Course] Business Analysis: Business Analysis Course Online This Business Analysis: Business Analysis Course consists of 12 modules. This Business Analysis: Business Analysis course is your gateway to mastering the skills needed to drive positive change in organisations. As a business analyst, you'll be responsible for setting objectives, whether financial or operational, and overseeing the creation of solutions. Through this Business Analysis: Business Analysis course, you’ll learn how to work with complex business intelligence data to improve performance and profitability. Becoming a skilled professional in Business Analysis: Business Analysis makes you an in-demand asset for employers and decision-makers globally. Who is this course for? Business Analysis: Business Analysis Course Online This Business Analysis: Business Analysis Course is suitable for anyone looking to take a current or prospective career in business to the next level. Requirements Business Analysis: Business Analysis Course Online To enrol in this Business Analysis: Business Analysis Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Business Analysis: Business Analysis Course. Be energetic and self-motivated to complete our Business Analysis: Business Analysis Course. Basic computer Skill is required to complete our Business Analysis: Business Analysis Course. If you want to enrol in our Business Analysis: Business Analysis Course, you must be at least 15 years old. Career path Business Analysis: Business Analysis Course Online A Business Analysis: Business Analysis Course may prepare you for a successful career in practically any corporate environment.
Is statistics a driving force in the industry you want to enter? Do you want to work as a marketing analyst, a business intelligence analyst, a data analyst, or a data scientist? Well then, you've come to the right place!
Get ready for an exceptional online learning experience with the Data Analysis, Data Science, Data Protection, Business Analysis, Python & Excel bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Data Analysis & Data Protectionl is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, theData Analysis & Data Protection package has something for everyone. As part of the Data Analysis, Data Science, Data Protection, Business Analysis, Python & Excel package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Data Analysis & Data Protection bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Data Analysis, Data Science, Data Protection, Business Analysis, Python & Excel CPD-accredited courses: Course 01: Data Analytics Course 02: Diploma in Data Analytics with Tableau Course 03: Google Data Studio: Data Analytics Course 04: Business Intelligence Analyst Course 05: Diploma in Business Analysis Course 06: Data Science & Machine Learning with Python Course 07: Spatial Data Visualization and Machine Learning in Python Course 08: Python Programming: Beginner To Expert Course 09: SQL For Data Analytics & Database Development Course 10: Easy to Advanced Data Structures Course 11: R Programming for Data Science Course 12: Data Center Training Essentials: General Introduction Course 13: Data Analysis In Excel Course 14: Data Protection Course 15: Microsoft Excel Complete Course Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Data Analysis, Data Science, Data Protection, Business Analysis, Python & Excel bundle, you will gain the following: CPD QS Accredited Proficiency with this Data Analysis & Data Protection bundle After successfully completing the Data Analysis & Data Protection bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Data Analysis & Data Protection bundle The online test with immediate results You can study and complete the Data Analysis & Data Protection bundle at your own pace. Study for the Data Analysis & Data Protection bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Data Analysis, Data Science, Data Protection, Business Analysis, Python & Excel bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Data Analysis & Data Protection bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Data Analysis, Data Science, Data Protection, Business Analysis, Python & Excel, a rich anthology of 30 diverse courses. Our experts handpick each course in the Data Analysis & Data Protection bundle to ensure a wide spectrum of learning opportunities. This Data Analysis & Data Protection bundle will take you on a unique and enriching educational journey. The Data Analysis, Data Science, Data Protection, Business Analysis, Python & Excel bundle encapsulates our mission to provide quality, accessible education for all. 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Lifelong Data Learner: Beneficial for individuals who want to combine Python and Excel for data analysis. Requirements You are warmly invited to register for this Data Analysis, Data Science, Data Protection, Business Analysis, Python & Excel bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Data Analysis, Data Science, Data Protection, Business Analysis, Python & Excel course completion, you can expect to: Data Analyst Data Scientist Business Analyst Data Protection Officer Data Engineer Machine Learning Engineer Data Consultant Operations Analyst Marketing Analyst Project Manager Certificates 20 CPD Quality Standard Pdf Certificates Digital certificate - Included
Writing and Managing Requirements Documents This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA™ Certification exam to become a Certified Business Analysis Professional (CBAP™). Learn more at www.iil.com/bacp. Once a business analyst has completed the information gathering and analysis to produce the solution to a business problem, the results must be documented for all stakeholders to see and understand. This course will enhance the skill set needed for writing and managing the complex readership that business analysts interact with on a day-to-day basis. What you will Learn Upon completion, participants will be able to: Write an understood requirements document that is approvable and acceptable Validate a requirements document Manage the changes to requirements documents through the SDLC Foundation Concepts The role of the business analyst An introduction to the BABOK® Guide The business analyst and the product/project life cycle The requirements documentation process Planning for Effective Requirements Documentation Overview of requirements planning Planning for validation Planning for verification: well-formed criteria Planning for verification: understood and usable criteria Writing Effective Requirements Documents Overview of writing requirements documents Using a standard structure / template Applying formatting techniques Meeting the challenge of writing non-functional requirements Baselining Requirements Documents Overview of the requirements baseline process Validation Verification Approval Managing Requirements Change through the Product Life Cycle Overview of requirements change management Establishing a formal change management process Tracing requirements through design and development (build, test, and implementation) Following through to post-implementation (transition and early production)