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Description Database design organizes the data according to the database demand. Do you want to know how it works? How it separate important and unimportant data? Your all questions will be solved if you look at the Database Design for Beginners course. The course will teach you the basic concepts of designs and assist you to choose the data what you should store and how it is interrelated with each other. It also allows you to learn how to make it fit in the database model. It shows how to search and administrate the information, turn information items into column, and refine the designs. At the end of the course, you can at least get an idea about how to maintain data in the database with a logical gesture. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Database Design for Beginners is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Database Design for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:03:00 Database Basics Overview 00:01:00 What is a Database? 00:03:00 Different Types of Databases 00:12:00 The Process of Database Design 00:08:00 Normalizing Overview - Normalizing 00:01:00 What is Normalization? 00:02:00 Basic Steps to Normalization 00:05:00 A. Brainstorm 00:01:00 B. Organize 00:03:00 C. Eliminate Repetition 00:12:00 D. Assign Relationships 00:01:00 D1. One to One Relationship 00:06:00 D2. One to Many Relationship 00:04:00 D3. Many to Many Relationship 00:06:00 Relating Tables with IDs 00:02:00 Examples of Bad Design 00:15:00 Examples of Good Design 00:06:00 Design Rules 00:05:00 Conclusion Conclusion 00:04:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you in charge to plan and strategize in your organization? If yes then improve your problem-solving skills creatively through this comprehensive course. Description: Creative thinking is a requirement for any business to succeed. It can help anyone to be more efficient in their work which this course is designed for. You will be learning about creative thinking to help you and your organisation succeed. Through this course, you will understand the problems and what appropriate problem-solving process should you do in every situation. You will also learn the types of information to gather and know the importance of defining a problem and how to solve it. Who is the course for? Professionals who want to know how to solve problems creatively. People who have an interest in learning about creativity and creative problem-solving. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Certificate Course in Creativity and Creative Problem Solving is a useful qualification to possess, and would be beneficial for the following careers: Content Creator Creative Artworker Designers Developer Marketing Specialist Researcher. Module One - Getting Started 01:00:00 Module Two - The Problem Solving Method 01:00:00 Module Three - Information Gathering 00:30:00 Module Four - Problem Definition 01:00:00 Module Five - Preparing for Brainstorming 01:00:00 Module Six - Generating Solutions (I) 00:30:00 Module Seven - Generating Solutions (II) 01:00:00 Module Eight - Analyzing Solutions 01:00:00 Module Nine - Selecting a Solution 00:30:00 Module Ten - Planning Your Next Steps 01:00:00 Module Eleven - Recording Lessons Learned 01:00:00 Module Twelve - Wrapping Up 00:15:00 Activities Certificate Course in Creativity and Creative Problem Solving- Activities 00:00:00 Mock Exam Mock Exam- Certificate Course in Creativity and Creative Problem Solving 00:20:00 Final Exam Final Exam- Certificate Course in Creativity and Creative Problem Solving 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] Description An excellent score is the result of excellent preparation, that can only be accomplished through expert training. There are many online study courses, so why choose us? If you are struggling to revise for your IELTS exam, this ELTS Exam Preparation Course will help you to achieve that top score. In this course, you will be learning from industry experts who have specially curated this course to help you excel in your exam. This IELTS exam training course incorporates some unique tactics based on four necessary skills (listening, reading, writing and speaking) with practice exercises at the end of each module. This English language testing system course will assist you in how to achieve a top score by adopting crucial techniques such as improvisation and brainstorming. You will also improve your lexical skills and sentence structure. Throughout this course, you will increase fluency in speaking proper English, and you will become more confident in your reading ability. This IELTS test exam is ideal for anyone who requires preparation lessons to improve their academic and general knowledge of English. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? IELTS Exam Preparation Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our IELTS Exam Preparation Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Introduction Academic VS General IELTS FREE 00:04:00 How the IELTS Exam is corrected 00:05:00 Listening Listening Introduction 00:06:00 Listening Section 1 00:06:00 Listening Section 2 Maps 00:06:00 Listening Matching 00:06:00 Listening Section 3 Multiple Choice 00:08:00 Listening Section 4 00:05:00 Listening Sentence Completion 00:06:00 Reading Reading Section Introduction 00:07:00 Reading Survey a Passage 00:06:00 Reading Completion 00:14:00 Reading Matching Headings 00:07:00 Reading T/F/NG 00:09:00 Reading Multiple Questions 00:08:00 Writing Writing Marking Criteria 00:12:00 Writing Introduction 00:09:00 Writing Intoducation Paragraph 00:06:00 Writing Body Parargagraph 00:07:00 Writing Conclusion Paragraph 00:03:00 Developing an Argument 00:07:00 Irrelvant Information 00:05:00 Appropriate Style and Tone 00:08:00 Two Questions Essay 00:08:00 Writing Opinion 00:07:00 Writing Discussion 00:09:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

One of the effective ways to succeed in the business sector is to create products that people will buy. Learn the effective skills needed for product creation through this course. Description: Marketing through internet platform has been widely used and offering product available online can help you increase your sales. As one of your objectives is to become profitable, you need to learn how to create products that will surely sell. Learn how to create products efficiently and target a wide range of customers to increase profit. You will learn all the essential product creation skills that will help your business or the business you are in to succeed. We all know that a successful product starts with an idea of either the owner or their product creator. To be able to have an idea what products to sell, you need to consider various factors. Creating products does not stop in thinking what products to sell, you have to keep on brainstorming to be able to come up with a product that will convince the marketplace that your products/services can benefit them and this course is designed for teaching you what you need to know in product creation. In product creation, you will be considering that what you are offering the market is with value to entice them and continue in patronizing your products. In marketing your products, you have to know what will attract them in buying. You also need to consider your pricing strategies especially when your target market is price-sensitive. You will also learn all these things in this course. Who is the course for? Businessmen and product creators who want to learn what products to create and market. People who have an interest in the product creation and online business Entry Requirement: This course is available to all learners, of all academic backgrounds. However, a sound educational background or previous product creation experience will be an advantage. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Product Creation Course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Digital Products Specialist Entrepreneur Product Creator Marketing Specialist Sales Advisor. Product Creation Course It All Starts with an Idea 02:00:00 Whether or not you are capable of creating the products yourself is unimportant. 00:30:00 Should You be the Manufacturer, as well as the Creator? 01:00:00 Three 'Musts' for Successful Product Creation 00:30:00 Gathering Testimonials and Refining Your Product in One Fell Swoop 00:15:00 Product Creation Pitfalls to Avoid 01:00:00 Price Testing: A Critical Element of Marketing Success 00:15:00 Deciding Upon Delivery Methods for Your Product 00:15:00 Applying the Final Touches to Your Product 00:15:00 Guaranteeing Your New Product 00:15:00 Terms of Use: A Critical Protection for Your New Product 00:15:00 Increasing the Value of Your Product 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This personal development course helps the individual to overcome difficult situations and go on to succeed in their chosen career path or business endeavour. Achievement comes when one is prepared for it, and this course is intended to set you up for it. Without being prepared, achievement won't approach you, event even if it does, it will overpower you, and you may wind up abusing it. Description: This course will help you settle on witting choices in your self-awareness travel and boldly development. This implies bearing the development to take a hundred percent duty regarding your health, your occupation, your financial assets, your connections, your feelings, your propensities, and your otherworldly thoughts. It calls for having a deep look at yourself, intentionally picking what kind of individual you truly are within, and after that getting your outside reality to be consistent with your inside being. The objective is to help you accomplish outstanding effectiveness while maintaining internal adjust, where your ideas, emotions, activities, and attitudes are all working on the whole to create the life you truly need. This self-development course will fill in as an awesome begin if you're beginning off in self-awareness. They'll put you on the right track to be responsible for any circumstance, achieve objectives and improve as a person. Who is the course for? Entrepreneurs Professionals Small Business Owners Students Employees Employers Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Personal development coaches can specialize in: Career and educational development Creativity enhancement Financial planning Health and fitness Leadership Relationship counselling Spiritual growth Therapeutic Coaching. Practical Personal Development Course - Updated Version Module 1: Overcoming Procrastination (I) 00:10:00 Module 2: Overcoming Procrastination (II) 00:09:00 Module 3: Four P's of Goal Setting 00:08:00 Module 4: Improving Motivation 00:10:00 Module 5: Wise Time Management 00:09:00 Module 6: Tips for Completing Tasks 00:08:00 Module 7: Increase Your Productivity 00:08:00 Module 8: 'To Do' List Characteristics 00:08:00 Module 9: Smart Goals 00:09:00 Module 10: Mistakes Will Happen 00:10:00 Module 11: The Problem Solving Method 00:10:00 Module 12: Information Gathering 00:04:00 Module 13: Problem Definition 00:12:00 Module 14: Preparing for Brainstorming 00:11:00 Module 15: Generating Solutions (I) 00:04:00 Module 16: Generating Solutions (II) 00:12:00 Module 17: Analyzing Solutions 00:10:00 Module 18: Selecting a Solution 00:08:00 Module 19: Planning Your Next Steps 00:08:00 Module 20: Recording Lessons Learned 00:08:00 Module 21: What Does Self-Confidence Mean To You? 00:15:00 Module 22: Obstacles to Our Goals 00:07:00 Module 23: Communication Skills 00:11:00 Module 24: The Importance of Goal Setting 00:11:00 Module 25: Feeling the Part 00:09:00 Module 26: Looking the Part 00:07:00 Module 27: Sounding the Part 00:09:00 Module 28: Powerful Presentations 00:07:00 Module 29: Coping Techniques 00:08:00 Module 30: Dealing with Difficult Behavior 00:08:00 Module 31: Time Management 00:36:00 Module 32: Stress Management 00:20:00 Module 33: Communication Skills 00:25:00 Module 34: Negotiation Techniques 00:17:00 Module 35: Conflict Management 00:15:00 Practical Personal Development Course - Old Version Healthy Abundance Mindset 01:00:00 Meditation 01:00:00 Goal Setting 01:00:00 Center Yourself 01:00:00 Get Over Your Fear 01:00:00 Be Grateful 01:00:00 Visualize 01:00:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Practical Personal Development Course 00:20:00 Final Exam Final Exam- Practical Personal Development Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The 2-hour Baby & Child First Aid class covers CPR, Choking, Bumps, Burns, Breaks, Bleeding, Febrile Seizures and Meningitis & Sepsis Awareness and will give everyone who attends the peace of mind they deserve.

Award winning Baby & Child First Aid classes for parents, grandparents or anyone anyone who looks after babies and children. Delivered in a relaxed and comfortable style, designed to give you confidence to know what actions to take if faced with a medical emergency.

Course Overview: This comprehensive course on Quality Tools and Problem Solving Methods will deepen your understanding on this topic.After successful completion of this course, you can acquire the required skills in this sector. This Quality Tools and Problem Solving Methods comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.So enrol in this course today to fast-track your career ladder. Key Features of the Course: CPD certificate upon completion 24/7 learning assistance for continuous support Engaging and interactive learning materials A comprehensive curriculum covering various aspects of Quality Tools and Problem Solving Methods Learn at your own pace, anywhere and anytime Who is This Course For? This Quality Tools and Problem-Solving Methods course is designed for anyone interested in quality management, interested problem solvers, engineers, and anybody looking to expand their knowledge of quality assurance procedures. Whether you're new to quality control or have some experience, this course will provide you with the knowledge and skills you need to succeed in your sector. What You Will Learn: This Quality Tools and Problem Solving Methods course covers: the key principles of quality management and problem solving techniques. Techniques for effective data collection and analysis using check sheets. Brainstorming methods for innovative idea generation. Creation and interpretation of cause & effect diagrams for problem identification. Application of Pareto diagrams and histograms in data analysis. Process improvement and analysis using flowcharts and control charts. Implementing problem-solving methodologies like the A3 process and 8D. Why Enrol in This Course: Enrolling in Basic Automotive Engineering: Onboard Diagnostics will provide you with several benefits. Firstly, it is a top-reviewed course that has recently been updated to align with the latest advancements in automotive technology. By staying up-to-date, you'll gain a competitive edge in the job market and increase your chances of securing exciting career opportunities. Requirements: To enrol in the Quality Tools and Problem Solving Methods course, you typically need: Basic knowledge of quality management concepts. Interest in learning advanced problem-solving techniques. Educational or professional background in business or engineering (recommended but not mandatory). Basic computer and internet skills are needed for accessing course materials. Proficiency in the course language, usually English. Completion of any specific registration or application process set by the course provider. Career Path: Upon completing Quality Tools and Problem Solving Methods , you can explore various exciting career paths. Here are five course-related professions, along with their average UK salaries: Quality Manager (£40,000-£80,000 per year) Process Improvement Analyst (£30,000-£60,000 per year) Manufacturing Engineer (£35,000-£70,000 per year) Continuous Improvement Specialist (£35,000-£65,000 per year) Quality Assurance Engineer (£30,000-£55,000 per year) Certification: Upon completing the Quality Tools and Problem Solving Methods course, you'll receive a CPD certificate widely recognised in various industries. This certificate will elevate your professional standing and open up new career prospects. Enrol today to excel in problem-solving and quality management, joining a global community of learners on this transformative journey. Course Curriculum 21 sections • 44 lectures • 03:14:00 total length •About the instructor: 00:01:00 •Summary of the course: 00:01:00 •Checksheet-1: 00:01:00 •CCIN practice final v2: 00:06:00 •The brainstroming: 00:01:00 •Brainstorming ip: 00:06:00 •The cause and effect diagram: 00:01:00 •CE in practice: 00:08:00 •Tool The Histogram-1: 00:01:00 •The histogram in practice: 00:10:00 •Pareto diagram: 00:01:00 •Pareto in practice final: 00:09:00 •Control Chart-1: 00:01:00 •Control chart in practice part 1: 00:11:00 •Control chart in practice part 2: 00:10:00 •Scatter Plot-1: 00:01:00 •Scatterplot In practice: 00:07:00 •Flowchart in practice: 00:10:00 •Flowchart-1: 00:01:00 •Psp Overview: 00:01:00 •The PSP: 00:04:00 •The PSP in detail: 00:08:00 •The A3: 00:01:00 •A3 sheet: 00:04:00 •The A3 in practice: 00:15:00 •The 8D: 00:01:00 •The 8D in practice: 00:12:00 •The 8D sheet final: 00:04:00 •The PDCA: 00:01:00 •5 Why: 00:01:00 •Six Sigma: 00:01:00 •More about six sigma: 00:05:00 •Shainin system: 00:06:00 •Shainin Method: 00:01:00 •Overview of the section: 00:01:00 •The Preventive Tools: 00:01:00 •The Fmea: 00:01:00 •The FMEA in practice: 00:12:00 •The FMEA process: 00:14:00 •Control plan in practice: 00:07:00 •The Control Plan: 00:01:00 •Final Conclusion: 00:01:00 •QMS: 00:04:00 •Resources - Quality Tools and Problem Solving Methods: 00:00:00

Overview This comprehensive course on Business Development will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Business Development comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Business Development. It is available to all students, of all academic backgrounds. Requirements Our Business Development is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 21 sections • 26 lectures • 06:52:00 total length •Business Development and Succession Planning: 00:25:00 •Process Management: 00:25:00 •Supply Chain Management: 00:21:00 •Planning & Forecasting Operations: 00:22:00 •Procurement & Purchasing Management: 00:22:00 •Project Management: 00:20:00 •Retail Pricing: 00:33:00 •Business Analysis Planning and Monitoring: 00:28:00 •Strategic Analysis and Product Scope: 00:30:00 •The Importance of Communicating with Customers: 00:19:00 •Management Skills for Leading Your Team: 00:18:00 •Selling in Multiple Channels: 00:22:00 •Representing Your Boss and Company: 00:37:00 •Preparing For Brainstorming: 00:06:00 •Preparing For Brainstorming Case Study: 00:01:00 •Generating Solutions (I): 00:05:00 •Generating Solutions (I) Case Study: 00:01:00 •Generating Solutions (II): 00:06:00 •Generating Solutions (II) Case Study: 00:01:00 •Analyzing Solutions: 00:04:00 •Analyzing Solutions Case Study: 00:01:00 •Selecting a Solution: 00:04:00 •Selecting a Solution Case Study: 00:01:00 •Negotiation Techniques: 00:17:00 •Communication Skills: 00:26:00 •Skills of an Effective Administrator: 00:17:00

Overview This comprehensive course on Lean Six Sigma: Toolkit will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Lean Six Sigma: Toolkit comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Lean Six Sigma: Toolkit. It is available to all students, of all academic backgrounds. Requirements Our Lean Six Sigma: Toolkit is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 47 lectures • 02:59:00 total length •Introduction: 00:05:00 •Lean Six Sigma: An introduction: 00:03:00 •DMAIC: 00:04:00 •The benefits of Lean Six Sigma & the toolkit: 00:02:00 •Scenario for this course: 00:02:00 •Introduction to cause and effect: 00:03:00 •Ishikawa Diagram: 00:05:00 •Ishikawa Diagram: Demonstration: 00:05:00 •5 Whys: 00:03:00 •5 Whys: Demonstration: 00:03:00 •Pareto Chart: 00:03:00 •Pareto Chart: Demonstration: 00:03:00 •C&E Matrix: 00:03:00 •C&E Matrix: Demonstration: 00:05:00 •Working with ideas introduction: 00:02:00 •Brainstorming: 00:06:00 •Brainstorming: Demonstration: 00:02:00 •Affinity Diagram: 00:04:00 •Affinity Diagram: Demonstration: 00:03:00 •Multivoting: 00:03:00 •Multivoting: Demonstration: 00:04:00 •Introduction to Process Maps: 00:03:00 •Swim lane: 00:04:00 •Swim lane: Demonstration: 00:07:00 •SIPOC: 00:03:00 •SIPOC: Demonstration: 00:04:00 •Value Stream Map: 00:05:00 •Value Stream Map: Demonstration: 00:07:00 •Time Value Map: 00:03:00 •Time Value Map: Demonstration: 00:03:00 •Value Add Chart: 00:04:00 •Value add chart: Demonstration: 00:02:00 •Spaghetti Diagram: 00:04:00 •Spaghetti Diagram: Demonstration: 00:05:00 •Introduction to the voice of the customer: 00:02:00 •Customer Segmentation: 00:04:00 •Types and sources of customer data: 00:05:00 •Interviews: 00:07:00 •Point of use observations: 00:06:00 •Focus groups: 00:05:00 •Surveys: 00:05:00 •Kano Analysis: 00:04:00 •Kano Analysis: Demonstration: 00:04:00 •Critical to Quality Tree: 00:04:00 •Critical to Quality Tree: Demonstration: 00:02:00 •Close out: 00:04:00 •Resource: 00:00:00