14 Box Making courses in Newhaven

Business Networking 1 Day Training in Brighton

The following services are including: Navigating relationship crossroads with discernment counselling Clarity and insight in couples therapy Informed decision-making in relationships Exploring options for the future of the relationship Understanding individual needs in discernment counselling Making choices aligned with values Comprehensive discernment counselling program Invest in the future of your relationship today and experience the transformative power of Discernment Counselling. Our compassionate counsellors are dedicated to guiding you and your partner through this challenging time, helping you gain clarity and make decisions that are right for you. Take the first step towards a more empowered future by scheduling a session with us now. 3 X 1 hour https://relationshipsmdd.com/product/discernment-counselling-package/

Education on work opportunities Directional guidance Support Making Career choices Advise on what to do next Ascertaining problem areas Analysis of past employment Decision making on next steps and progression 1-hour x 5 Understanding weakness and direction Tailored plan of action https://relationshipsmdd.com/product/career-development-package/

ISO 3834:2021 (Quality requirements for fusion welding of metallic materials) Lead Auditor” course provides comprehensive training for participants to be able to understand and audit each and every ISO 3834:2021 guidelines in ensuring orgnaisation compliance and continual improvement in the welding industry

Overview This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. Description The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. Why People Buy – A look at the reasoning behind people’s purchasing decisions. How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. Methods of Improving the Way You Sound – 10 key tips on vocal improvement. Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. Features and Benefits – How to practically apply them in a sales scenario. Logical and Emotional Purchasing – A further look at the reasons we buy. Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. Who should attend the course? Anyone who handles inbound or outbound sales calls over the telephone. Requirements for Attendance No prerequisites required.

Guitar Building Course The Aim The aim of this electric guitar building course is teach you how to assemble a Stratocaster, Telecaster or Jazzmaster style bolt-on-neck design electric guitar to a very high standard as well as gain understanding and knowledge in not only the assembly but also a good understanding of its inner workings and overall function. What to Expect In this electric guitar building course you’ll focus on making the most successful electric guitar of all time: the bolt-on-neck design. In almost any music store, these guitars outnumber others five-to-one. The course will cover Body & Neck assembly, Pickup Installation & Installation of all Electronics and the Professional Setting up of an Electric Guitar The course will commence daily at 09:30 with lectures & discussions on topics relating to each part of the guitar construction and then followed by the practical application of these topics under supervision, finishing at 17:30. The course and workshop located in Cross in Hand, East Sussex, designed for a maximum of 4 people per course enabling a very close learning experience. All Lutherie tools needed to complete the course are supplied. NO Experience necessary! Upon Completion Upon completion of the build your own guitar course you will leave with a great Custom made Guitar! The end product will be a Custom Tele, Strat or Jazzmaster that You will have made and one that will give many standard models a run for their money in tone and feel. Personal attention The course does have a set agenda but we often meander around topics and are happy to do so, most of us have had many different guitars and they nearly always have some curious tales and they are always good to discuss. Break down of guitar course topics by day DAY 1 Body & Neck Wood choice and body design play a large part in the tone of an electric guitar. If you were to play several solid body guitars unamplified you’ll notice distinct differences between various wood types. A solid body that sounds good acoustically generally will sound good amplified. We’ll discuss the different woods used to make electric guitars and the effect of different body styles on tone and sustain. Just as wood affects the body, when making a neck you have to pay attention to wood choice in order to have a good sounding guitar. The hardware that goes into making a great guitar also plays a large role, not only the quality in the parts but also their fitting. You will be instructed on how best to fit all the component parts with skill and accuracy enabling you to create a great custom made guitar.. Topics covered: Body & Neck styles Wood choices Neck joints Adjustable Truss Rods Fitting neck to body Scale lengths Tremolo Bridge placement (Incl Claw & Springs) Fretboard radius Machine head installation Preparing the Nut Slot Making & Cutting a Bone Nut (Requires working with the belt sander) All the hardware fitted to the guitar will be quality Japanese Gotoh vintage parts, these are particularly well made; tuners hold tune well and the Gotoh bridge is of very good quality, all of this goes together to make a great custom built guitar. DAY 2 Electronics & Fret Dressing Once you’ve learnt why and how a great guitar goes together as well as practically applying the previous topics, you now learn to install the best pickups and wiring. For these custom built guitars we will be using Bare Knuckle Boot Camp pickups: very high quality pickups designed to suit our specifications of wood choice and body style. These pickups are hand wound in the UK and are widely regarded as the best pickups on the market today. Choose between Old Guard, True Grit or Brute Force. The key to having a great sounding electric is not just down to the Pickups but also the choice of components that go with it, often overlooked with most mass manufactured guitars, the guitar you make will have highest quality components and will subsequently sound great and work extremely well. Custom CTS Pots, Sprague Capacitor and a CRL (USA) switch as well as vintage cloth wiring all go together to make a very well appointed loaded scratchplate! Topics covered: Schematics Pickup installation Wiring volume & tone pots Wiring 5 way selector switch Wiring output jack Bridge and string grounding Fret Dressing both Theory & Practise DAY 3 Final Assembly The guitar will now be ready for final assembly. Today you will learn how to fully assemble and set up your electric guitar to a professional standard. The topics covered will be very useful for your regular maintenance of the guitar you have made as well as any others that you may have. Topics covered: Professional Setups Theory Fitting and filing the Bone Nut Pickguard placement Installing strap buttons Installing Decals (Personalised custom Decals) Final Setting and fitting the neck Stringing up String tree placement Bridge set up Action height adjustment and setting Pick up height Intonation Customising Your Guitar Build inclusive from £999 We are more than happy to work with you in order to get the custom build you want, so please contact us if you have a specific body colour scheme or neck choice, which Bare Knuckle pickups you want as well as hardware and we will try help achieve exactly that. If you’re unsure what works best, just get in touch and we will advise where we can. All custom options are subject to availability and it is always best to have a 1st & 2nd choice, there are some colours/parts etc that may incur additional cost. Tweed hard cases are available for an additional £75, £90 for the Jazzmaster. (Soft gig bag included) Some additional charges can apply for custom colours or specs or if you would like specific made to order Bare Knuckle Pickups

This is a specialist training course for senior managers or newly appointed safeguarding leads who are responsible for safeguarding adults from neglect and harm

Person-centred approaches are a core skills framework that articulates what it means to be person-centred and how to develop and support the workforce to work in this way. Developed in partnership with Skills for Health and Skills for Care, the Framework aims to distil best practices and to set out core, transferable behaviours, knowledge and skills. It is applicable across services and sectors and across different types of organisations. Person-centred approaches underpins existing dementia, learning disabilities, mental health and end of life care core skills frameworks. This subject forms standard 5 in The Care Certificate.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Negotiation is an everyday challenge for some whether it be in the office, field or at home. Have you ever walked away from a situation thinking "if I'd only put my thoughts, side, opinion or words across better"? This 2-day course is perfect for managers, supervisors and sales people. It will focus on negotiation skills and the techniques that go with it. In this energy-charged provision you'll learn and practice negotiation, assertiveness and influencing techniques. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One An Introduction to Negotiation Assessment of your current sales and negotiation strengths and improvement areas What is negotiation? Identifying objectives and all factors affecting negotiation The negotiation model - the four stages Module Two The Preparation Stage The significance of preparation and why we need to prepare What do you need to prepare? Preparing a set of objectives: yours and theirs Understanding constants and variables Researching the other party Creating a "win-win" situation Preparing yourself for possible set-backs and objections Module Three The Discussion Stage The importance of rapport building Opening the negotiation The power of effective questioning techniques Improving your listening skills Controlling emotions Spotting the signs - non-verbal communication and voice clues Module Four The Proposing Stage Stating your opening position Responding to offers How to deal effectively with adjournments Module Five The Bargaining and Closing Stage Making concessions - the techniques Adopting key bargaining skills Dealing with objections and underhand tactics Closing techniques Confirming the agreement Creating long term, lasting commitment Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.