973 Bootcamp courses

Duration 5 Days 30 CPD hours This course is intended for Network, systems, and consulting systems engineers Network designers, administrators, and managers Overview Upon completing this course, students will be able to meet these objectives: Describe the differences between the Cisco IOS and NX-OS operating systems. Describe the features and functionality of the Cisco NX-OS. Describe how the Cisco NX-OS is used for functionality specific to different Cisco Nexus switching platforms, such as the 7000-series, 5000-series, and 1000-series switches. Understand basic and advanced configurations of the Cisco Nexus 7000-series, 5000-series, and 1000-series switches using the NX-OS. Understand basic and advanced configurations of the Cisco Virtual Security Gateway. Understand troubleshooting techniques for the Cisco Nexus 7000-series, 5000-series, and 1000-series switches using the NX-OS. This course is designed for network administrators who are migrating from a traditional Cisco IOS environment to routing and switching platforms that use the Nexus Operating System (NX-OS). The Cisco NX-OS Introduction to the Cisco NX-OS Operational Differences between the Cisco IOS and NX-OS Basic Configuration of Cisco Nexus Switches using NX-OS Initial Configuration of the Cisco Nexus switches Configuring Basic Layer 2 Features using the NX-OS Basic Layer 3 Features using the NX-OS Advanced Configuration of Cisco Nexus Switches using NX-OS Advanced Layer 2 Features of Cisco Nexus switches Advanced Layer 3 Features of Cisco Nexus switches Integrating the Nexus 1000v with the VMware vCenter Server Configuring Cisco NX-OS on the Virtual Security Gateway Troubleshooting Cisco NX-OS Configuration Issues Understanding High Availability (HA) Feature of the Cisco NX-OS Basic Troubleshooting Techniques Advanced Troubleshooting Techniques Additional course details: Nexus Humans Cisco NX-OS for IOS Administrators v2.0 (DCNXA) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco NX-OS for IOS Administrators v2.0 (DCNXA) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for students who want to gain knowledge of basic networking components, TCP/IP, and related services Overview Upon successful completion of this course, students will be able to identify different types of networks, understand TCP/IP protocols, subnetting, name resolution, and configuring various related services This course will introduce students to different types of network environments, understand the processes involved with TCP/IP-based networking, and installing and configuring related services such as DHCP, DNS, Active Directory, and VPNs Basic Network Infrastructure Network Architecture Standards Local Area Networking Wide Area Networking Wireless Networking Connecting Network Devices OSI Model Networking Hardware Introduction to TCP/IP History of TCP/IP TCP/IP Terminology TCP/IP Components in Windows Architectural Overview of TCP/IP TCP/IP Protocol Suite Internet Layer Protocols Transport Layer Protocols IP Addressing IPv4 Addressing IPv6 Addressing Subnetting Subnetting for IPv4 Subnetting for IPv6 IP Routing IP Routing Overview IPv4 Routing Dynamic Host Configuration Protocol DHCP Overview How DHCP Works Windows-based DHCP DHCP Relay Agent Host Name Resolution TCP/IP Naming Schemes Name Resolution Process Domain Name System Overview The Domain Name System Name Resolution Name Server Roles Resource Records Zone Transfers Windows Support for DNS Active Directory Fundamentals DNS Server in Windows Active Directory Integration Windows Internet Name Service Introduction to WINS How WINS Works WINS Client and Server Configuration Virtual Private Networking Virtual Private Networking Overview VPN Protocols VPN Server Installation Troubleshooting TCP/IP Basic Steps Windows Troubleshooting Tools Troubleshooting IPv4 Additional course details: Nexus Humans Network Fundamentals and Implementing TCP/IP training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Network Fundamentals and Implementing TCP/IP course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for anyone engaged with teams or looking to live a more fulfilling life. Overview Upon successful completion of this course, participants will gain a new perspective on themselves and their emotions, and increase their value to society. In this course, participants will learn how beneficial becoming more self-aware can be and see how a highly self-aware person becomes more equipped to deal with daily life and its challenges. Getting Started Workshop Objectives Action Plan What is the Self? The Physical Self The Emotional Self The Mental Self The Spiritual Self Practical Illustration Awareness of the Physical Self Scanning Progressive Relaxation Physical Stressors Exercise Practical Illustration Time Management Organization Goal Management Priorities Procrastination Practical Illustration The Emotional Self Validity of Emotions Utility of Emotions Emotional Arousal Emotional Valence Practical Illustration Mood Management Emotional Intelligence Categories of Emotion Increasing Arousal Decreasing Arousal Practical Illustration The Mental Self Thinking Style Learning Style Personality Stinking Thinking Practical Illustration Interpersonal Awareness Addressing Different Thinking Styles Addressing Different Learning Styles Active Listening and Body Language Transactional Analysis Practical Illustration The Spiritual Self Mindfulness Meditation Cultivating Positivity Gratitude Practical Illustration Limitations of Self Awareness Navel Gazing Excessive Self Discipline Developing Humility Developing Empathy Practical Illustration Independence versus Interdependence What is Interdependence? Systems Theory More Than the Sum of All Parts Team Building Practical Illustration Wrapping Up Words from the Wise Additional course details: Nexus Humans Improving Self Awareness training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Improving Self Awareness course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for managers and individuals who would like to increase their skill in leading and planning meetings. Overview Upon successful completion of this course, participants will have the basic tools needed to initiate and manage meetings that will engage attendees and leave a positive and lasting impression. In this course, participants will learn the needed skills in planning and implementing a successful meeting. Getting Started Workshop Objectives Action Plan Planning and Preparing (1) Identifying the Participants Choosing the Time and Place Creating the Agenda Practical Illustration Planning and Preparing (2) Gathering Materials Sending Invitations Making Logistical Arrangements Practical Illustration Setting Up the Meeting Space The Basic Essentials The Extra Touches Choosing a Physical Arrangement Practical Illustration Electronic Options Overview of Choices Available Things to Consider Making a Final Decision Practical Illustration Meeting Roles and Responsibilities The Chairperson The Minute-taker The Attendees Variations for Large and Small Meetings Practical Illustration Chairing a Meeting (1) Keeping the Meeting on Track Dealing with Overtime Holding Participants Accountable Practical Illustration Chairing a Meeting (2) Running in and Out Cell Phone Ringing Off on a Tangent Personality Conflict Practical Illustration Dealing With Disruptions Running in and Out Cell Phone Ringing Off on a Tangent Personality Conflict Practical Illustration Taking Minutes What are Minutes? What do I Record? A Take-Home Template Practical Illustration Making the Most of Your Meeting The Minute Meeting Using Games Giving Prizes Simple Magic Practical Illustration Wrapping Up Words From the Wise Additional course details: Nexus Humans Meeting Management Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Meeting Management Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Operators, administrators, and architects for VMware Horizon should enroll in this course. These individuals are responsible for the creation, maintenance, and or delivery of remote and virtual desktop services. Overview By the end of the course, you should be able to meet the following objectives: Recognize the features and benefits of Horizon Use VMware vSphere to create VMs to be used as desktops for Horizon Create and optimize Windows VMs to create Horizon desktops Install and configure Horizon Agent on Horizon desktop Configure and manage the VMware Horizon Client™ systems and connect the client to a VMware Horizon desktop Configure, manage, and entitle desktop pools of full VMs Configure, manage, and entitle pools of instant-clone desktops Create and use Remote Desktop Services (RDS) desktops and application pools Monitor the Horizon environment using Horizon Console Dashboard and Horizon Help Desk Tool This three-day, hands-on course gives you the skills to deliver virtual desktops and applications through a single virtual desktop infrastructure platform. This course builds your skills in configuring and managing VMware Horizon© 8 through a combination of lecture and hands-on labs. You learn how to configure and deploy pools of virtual machines and how to provide a customized desktop environment to end-users. This three-day, hands-on course gives you the skills to deliver virtual desktops and applications through a single virtual desktop infrastructure platform. This course builds your skills in configuring and managing VMware Horizon 8 through a combination of lecture and hands-on labs. You learn how to configure and deploy pools of virtual machines and how to provide a customized desktop environment to end-users. Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Horizon 8: Skills for Virtual Desktop Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Horizon 8: Skills for Virtual Desktop Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Nowadays, having a trained trainer is thought to be crucial.A question may arise Why is it vital to train trainers? Well, some individuals may lack the knowledge necessary to begin instructing a business. When it comes to learning how to train, they are unsure of where to begin or what to do. Also, there is no end to learning! This Diploma in Train The Trainer at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! The Train the Trainer course aims to introduce the skills, knowledge, and character traits necessary for successful training. Effective training goes much beyond simply introducing new ideas and gauging how applicants will react.In addition, you will learn how to engage even the most challenging audiences, recognise and address the specific requirements of individual applicants, and develop your communication skills. In the end, you learn how to organise and conduct motivational training events where each participant gains something from the experience. Our courses include all necessary study materials, learning resources, and tutor support as part of the first-course fee. You may impart the knowledge and skills necessary for the industry by taking this Train the Trainer course. Upon successful completion of the course, you will leave with the most crucial knowledge, abilities, and skills related to your business, including: Techniques for essential training program research and development Techniques for obtaining and delivering feedback The capacity to recognise trainees' specific demands Outstanding social and professional communication skills Learn about the responsibilities and role of trainers Why Prefer This Train The Trainer Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Train The Trainer course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Module 1 - Introduction and Welcome Introduction to Trainer Bootcamp What Makes a Great Trainer? Module 2 - Make Them Feel Safe Before Class Make Them Feel Safe Before Class Introduction Make Comfortable Small Talk - Part 1 Make Comfortable Small Talk - Part 2 Make Comfortable Small Talk - Activity Feedback Make an Impressive First Impression Give Last Minute Reminders - Part 1 Give Last Minute Reminders - Part 2 Module 3 - Start with an amazing opener Give Your Introduction - Part 1 Give Your Introduction - Part 2 Give Your Introduction - Part 3 Find Out About Them Set Boundaries and Expectations - Part 1 Set Boundaries and Expectations - Part 2 Give the Lesson Hook Module 4 - Build Credibility and Rapport Qui Do an Oral Review - Part 1 Do an Oral Review - Part 2 Send Them to Break Walk and Talk During Break Bring Them Back From Break Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Train The Trainer at QLS Level 4 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our whole course selection is available to ambitious applicants worldwide, with no prerequisites to fulfil and no deadlines to meet. This course has been designed for existing and future trainers alike, along with Business owners Managers HR personnel Anyone involved in employee training or development and teaching Jobseekers Requirements You will not need any prior background or expertise to enrol in this course. Career path Improve your resume with this training and learn about the many flexible self-employment options available. With the help of our Train the Trainer course, you will be able to land the job you're looking for in the sector, such as : Trainer Learning Consultant Curriculum Developer Skills Trainer Training Coordinator Certificates Certificate of completion Digital certificate - £10 Diploma in Train The Trainer at QLS Level 4 Hard copy certificate - £99 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Train The Trainer at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Duration 3 Days 18 CPD hours This course is intended for This course is designed for security analysts, security technical architects, offense managers, network administrators, and system administrators using QRadar SIEM. Overview After completing this course, you should be able to perform the following tasks: Describe how QRadar collects data to detect suspicious activities Describe the QRadar architecture and data flows Navigate the user interface Define log sources, protocols, and event details Discover how QRadar collects and analyzes network flow information Describe the QRadar Custom Rule Engine Utilize the Use Case Manager app Discover and manage asset information Learn about a variety of QRadar apps, content extensions, and the App Framework Analyze offenses by using the QRadar UI and the Analyst Workflow app Search, filter, group, and analyze security data Use AQL for advanced searches Use QRadar to create customized reports Explore aggregated data management Define sophisticated reporting using Pulse Dashboards Discover QRadar administrative tasks IBM Security QRadar enables deep visibility into network, endpoint, user, and application activity. It provides collection, normalization, correlation, and secure storage of events, flows, assets, and vulnerabilities. Suspected attacks and policy breaches are highlighted as offenses. In this course, you learn about the solution architecture, how to navigate the user interface, and how to investigate offenses. You search and analyze the information from which QRadar concluded a suspicious activity. Hands-on exercises reinforce the skills learned. Course Outline Unit 0: IBM Security QRadar 7.4 - Fundamentals Unit 1: QRadar Architecture Unit 2: QRadar UI - Overview Unit 3: QRadar - Log Source Unit 4: QRadar flows and QRadar Network Insights Unit 5: QRadar Custom Rule Engine (CRE) Unit 6: QRadar Use Case Manager app Unit 7: QRadar - Assets Unit 8: QRadar extensions Unit 9: Working with Offenses Unit 10: QRadar - Search, filtering, and AQL Unit 11: QRadar - Reporting and Dashboards Unit 12: QRadar - Admin Console Additional course details: Nexus Humans BQ104 IBM QRadar SIEM Foundations training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BQ104 IBM QRadar SIEM Foundations course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This class is designed for persons who are new to the z/OS platforms but have a technical background in information technology. It is intended for those who require an in-depth understanding of z/OS. Overview Describe the system initialization process of the z/OS operating systemsState the differences between an address space, data space, and hyperspaceDescribe the process of translating a virtual address to a real addressExplain the difference between paging and swappingDefine a z/OS taskDescribe dispatching, interrupt processing, supervisor calls, cross memory services, and serializationDescribe the purpose of the Job Entry Subsystem (JES)Illustrate the flow of a job through the z/OS environmentDescribe the allocation process for data sets in the z/OS environmentsIllustrate how an I/O request is processed in a z/OS environmentDescribe how workload management is accomplished in a z/OS environmentExplain the z/OS recovery processes and list available Problem Determination ToolsDescribe z/OS storage management conceptsDescribe the UNIX System Services functions provided in the z/OS environmentsExplain the network topologies and protocol support provided in z/OSDescribe system security and network security for a z/OS environmentCreate a high-level plan for the installation and configuration of a z/OS environment This classroom course introduces the base elements, optional features, and servers that are provided in z/OS. It focuses on the system service facilities that are provided by the z/OS Base Control Program (BCP). Day 1 Unit 1: z/OS overview Including welcome and course overview Unit 2: Storage management Day 2 Unit 3: Managing work Unit 4: Input/output processing Day 3 Unit 4: Input/output processing (continued) Unit 5: Data management Unit 6: Job management Day 4 Unit 7: IPL and system initialization Unit 8: Termination and recovery analysis Unit 9: Installing and configuring Day 5 Unit 10: Communicating Unit 11: Security in z/OS Including end-of-course summary Additional course details: Nexus Humans ES15 IBM z/OS Facilities training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ES15 IBM z/OS Facilities course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This intermediate course is designed for experienced Integration Specialists and Senior-Level Developers with experience in application development, messaging middleware applications, and transport protocols such as HTTP and FTP. Overview Describe the features and uses of the IBM Integration BusDevelop, deploy, and test message flow applicationsGenerate message flow applications from predefined patternsUse IBM Integration Bus problem determination aids to diagnose and solve development and runtime errorsDescribe the function and appropriate use of IBM Integration Bus processing nodesWrite basic Extended Structured Query Language and Java programs to transform dataUse the IBM Graphical Data Mapping editor to transform dataDefine, use, and test simple XML and Data Format Description Language (DFDL) data modelsDescribe supported transport protocols and how to call them in message flows This course teaches you how to use IBM Integration Bus to develop, deploy, and support message flow applications. Students will learn how to construct applications to transport and transform data. Course Outline Course introduction Introduction to IBM Integration Bus Application development fundamentals Exercise: Importing and testing a message flow Creating message flow applications Exercise: Creating a message flow application Connecting to IBM MQ Exercise: Connecting to IBM MQ Controlling the flow of messages Exercise: Adding flow control to a message flow application Modeling the data Exercise: Creating a DFDL model Processing file data Exercise: Processing file data Using problem determination tools and help resources Exercise: Using problem determination tools Exercise: Implementing explicit error handling Mapping messages with the Graphical Data Mapping editor Referencing a database in a message flow application Exercise: Referencing a database in a map Using Compute nodes to transform messages Exercise: Transforming data by using the Compute and JavaCompute nodes Processing JMS, HTTP, and web service messages Preparing for production Exercise: Creating a runtime-aware message flow Course summary Additional course details: Nexus Humans WM666 IBM Integration Bus V10 Application Development I training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the WM666 IBM Integration Bus V10 Application Development I course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.