24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
This bundle course has been designed to give our learners a more in-depth understanding of general office procedures, codes of practice and required skills. It provides essential training on the Microsoft Office Suite for managing everyday clerical tasks and is ideal for entry-level learners. Fast track your career and be equipped with the skills and knowledge to manage everyday office tasks efficiently with the Admin, Secretarial & PA Diploma. This comprehensive course is a general introduction to office procedures and practices, exploring the basics of administrative management and admin support. You will develop essential business writing skills, improve your telephone etiquette, learn how to communicate professionally with clients and much more. This course also includes step-by-step guidance on Microsoft Word. Master Microsoft Office suite and boost your efficiency in general administrative tasks with the Microsoft Office Applications Training course. This introductory program is ideal for beginners who have little or no experience with Office programs. You will be guided step-by-step on how to use Word, Excel, PowerPoint, Outlook and Access. On completion, you will be able to create professional slideshow presentations, automate tasks, analyse numerical data and much more. Enrol today and add valuable transferable skills to your CV. Learning Outcomes: Gain a solid understanding of administrative management and admin support Learn the fundamental principles of business writing and improve your telephone etiquette Learn how to communicate effectively and develop your body language skills Familiarise with the day-to-day responsibilities of an administrative assistant, secretary & PA Get tips on how to organise your workload and manage your time efficiently Master Microsoft Office programs - Word, Excel, Powerpoint, Outlook & Access Share documents, automate tasks, analyse data, create slideshows & much more Gain valuable transferable skills to boost your professional development Be able to customise the user interface to your desire Discover time-saving techniques, tips & shortcuts to work faster and more efficiently Who is This Course for? This bundle course is ideal for anyone who wishes to boost their professional development in an office-based role. This training program is particularly suitable for those who are new to their profession and wish to gain the skills and knowledge to prepare them for their career. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion, learners will have a solid understanding of fundamental office procedures and practices, and will be equipped with the skills to pursue the following roles: Office Administrator Secretary Personal Assistant Receptionist Admin Assitant Data Entry Clerk
This bundle course has been designed to give our learners a more in-depth understanding of general office procedures, codes of practice and required skills. It provides essential training on the Microsoft Office Suite for managing everyday clerical tasks and is ideal for entry-level learners. Fast track your career and be equipped with the skills and knowledge to manage everyday office tasks efficiently with the Admin, Secretarial & PA Diploma. This comprehensive course is a general introduction to office procedures and practices, exploring the basics of administrative management and admin support. You will develop essential business writing skills, improve your telephone etiquette, learn how to communicate professionally with clients and much more. This course also includes step-by-step guidance on Microsoft Word. Master Microsoft Office suite and boost your efficiency in general administrative tasks with the Microsoft Office Applications Training course. This introductory program is ideal for beginners who have little or no experience with Office programs. You will be guided step-by-step on how to use Word, Excel, PowerPoint, Outlook and Access. On completion, you will be able to create professional slideshow presentations, automate tasks, analyse numerical data and much more. Enrol today and add valuable transferable skills to your CV. Learning Outcomes: Gain a solid understanding of administrative management and admin support Learn the fundamental principles of business writing and improve your telephone etiquette Learn how to communicate effectively and develop your body language skills Familiarise with the day-to-day responsibilities of an administrative assistant, secretary & PA Get tips on how to organise your workload and manage your time efficiently Master Microsoft Office programs - Word, Excel, Powerpoint, Outlook & Access Share documents, automate tasks, analyse data, create slideshows & much more Gain valuable transferable skills to boost your professional development Be able to customise the user interface to your desire Discover time-saving techniques, tips & shortcuts to work faster and more efficiently Who is This Course for? This bundle course is ideal for anyone who wishes to boost their professional development in an office-based role. This training program is particularly suitable for those who are new to their profession and wish to gain the skills and knowledge to prepare them for their career. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion, learners will have a solid understanding of fundamental office procedures and practices, and will be equipped with the skills to pursue the following roles: Office Administrator Secretary Personal Assistant Receptionist Admin Assitant Data Entry Clerk
***Development : Personal Development (Online)*** One of the few things that every organisation has in common is a complete dependence on capable leadership. Without talented leadership, the workforce and the entire business cannot reach their full potential. Management and leadership are two different concepts that are intrinsically connected. A strategic combination of Development : Personal Development (Online) and Organisational Development is required for an organisation to perform at its best. Mastering the art of effective delegation, instruction, and supervision is one thing. It's something else to inspire a workforce to achieve more by setting an example. To become a talented manager and an inspiring leader means having extraordinary career opportunities all over the world. This course will help candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size means taking on much more responsibility and accountability. This Development : Personal Development (Online) course will assist candidates in dealing with the various challenges that come with entry-level leadership positions in an organisation. By the end of this course, candidates will have the skills, knowledge, and confidence to take on a leadership role for the first time. Enrol today and take the first important step toward the leadership career you know you're capable of! Why Choose Level 5 Personal Development Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. [ Note: Free PDF certificate as soon as completing the course ] ***Development : Personal Development (Online)*** Detailed Course Curriculum Industry Experts Designed this Personal Development course into 12 detailed modules. Module 1: Personal Effectiveness and Productivity Module 2: Building Block of A Good Organisational System Module 3: Prioritise Your Time Module 4: Assertiveness and Self Confidence Module 5: Developing Corporate Behaviour Module 6: Managing Workplace Stress Module 7: Strategies for Anger Management Module 8: Understanding Body Language Module 9: Developing Creativity Module 10: Developing Communication Skills Module 11: Developing Research Skills Module 12: Developing Your Executive Presence Assessment Method After completing each module of the Development : Personal Development (Online) Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Development : Personal Development (Online) This course is suitable for anyone who is dedicated to their professional development. This Development : Personal Development (Online) course could help you take that crucial first step into a leadership position. Existing managers and business owners may also find the information in this course useful. Requirements Development : Personal Development (Online) There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Development : Personal Development (Online) course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Development : Personal Development (Online) This Level 5 Diploma in Development : Personal Development (Online) could be the key to the leadership career of your dreams. Typical job titles in management and leadership includes: Team Leader Manager Controller Principal Assistant Manager Executive Certificates Certificate of completion Digital certificate - Included
Negotiation Skills Diploma Online 'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this Negotiation Skills Diplomawill provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation Skills Diploma can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive Negotiation Skills Diploma course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This Negotiation Skills DiplomaCourse will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Courses are included in this Negotiation Skills Diploma Bundle Course: Course 01: Negotiation Course 02: Creating a Business Start-Up Course 03: Level 2 Certificate in Business Management Course 04: Level 2 Diploma in Business Administration [ Note: Free PDF certificate as soon as completing the Negotiation Skills Diploma course] Negotiation Skills Diploma Industry Experts Designed this Negotiation Skills Diploma Course into 12 detailed modules. Detailed course curriculum of this Negotiation Skills Diploma Course: Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections Assessment Method of Negotiation Skills Diploma After completing each module of the Negotiation Skills Diploma Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Negotiation Skills Diploma After completing the MCQ/Assignment assessment for this Negotiation Skills Diploma course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Negotiation Skills Diploma This Negotiation Skills Diploma course is suitable for candidates committed to their ongoing professional development. This Course could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable. Requirements Negotiation Skills Diploma Students who intend to enrol in this Negotiation Skills Diploma Course must meet the following requirements: Negotiation Skills: Good command of the English language Negotiation Skills: Must be vivacious and self-driven. Negotiation Skills: Basic computer knowledge Negotiation Skills: A minimum of 16 years of age is required. Career path Negotiation Skills Diploma This Negotiation Skills qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Certificates Certificate of completion Digital certificate - Included
Overview: Effective Communication Skills In today's interconnected world, effective communication is an invaluable asset. Whether you're interacting in your personal relationships, navigating professional environments, or engaging with broader communities, the ability to convey ideas, thoughts, and emotions with clarity and precision is essential. The 'Effective Communication Skills' course is designed to equip learners with the knowledge, strategies, and practical techniques necessary to become adept communicators across various mediums. Chapter 1: Effective Communication The foundation of effective communication lies in understanding its fundamental principles. In this introductory chapter, learners will delve into the core concepts that underpin successful communication. From the basic elements of encoding and decoding messages to the importance of active listening and feedback, participants will gain insights into the dynamics of human interaction. Key topics covered in this module include: The communication process: Explore the stages involved in transmitting and receiving messages, including encoding, transmitting, receiving, decoding, and feedback. Verbal and nonverbal communication: Understand the role of both verbal language and nonverbal cues such as body language, facial expressions, and gestures in conveying meaning. Barriers to communication: Identify common obstacles that hinder effective communication, such as noise, cultural differences, language barriers, and emotional barriers. Active listening: Learn techniques to enhance listening skills, including paraphrasing, clarifying, summarizing, and empathizing with the speaker. Through a combination of theoretical concepts, real-world examples, and interactive exercises, learners will develop a solid understanding of the principles of effective communication and how they can be applied in various contexts. Chapter 2: Effective Verbal Communication Verbal communication plays a central role in interpersonal interactions, presentations, negotiations, and everyday conversations. In this module, participants will explore strategies for mastering the art of verbal communication and fostering meaningful connections with others through spoken language. Key components of this chapter include: Clarity and conciseness: Discover techniques for articulating thoughts and ideas clearly and succinctly to ensure that messages are easily understood by others. Tone and delivery: Explore the impact of tone of voice, pacing, pitch, and emphasis on the interpretation of verbal messages, and learn how to adapt these elements to different situations and audiences. Assertiveness and confidence: Develop strategies for expressing opinions, making requests, and asserting boundaries with confidence and assertiveness, while also respecting the perspectives of others. Effective questioning and feedback: Master the art of asking open-ended questions, providing constructive feedback, and engaging in productive dialogue to foster mutual understanding and collaboration. Through practical exercises, role-playing scenarios, and guided feedback sessions, learners will hone their verbal communication skills and gain confidence in their ability to express themselves effectively in various contexts. Chapter 3: Effective Written Communication In an age dominated by digital communication channels, the ability to communicate effectively in writing is more important than ever. This module focuses on developing proficiency in written communication, from crafting clear and concise emails to drafting persuasive reports and documents. Key themes covered in this module include: Structure and organization: Learn how to structure written communication effectively, including the use of introductions, main body paragraphs, and conclusions to guide the reader through the content. Clarity and precision: Explore techniques for writing clearly and concisely, avoiding jargon, ambiguity, and unnecessary complexity to ensure that messages are easily understood by the intended audience. Tone and style: Understand the importance of tailoring the tone and style of writing to suit the purpose, audience, and context, whether it's formal, informal, persuasive, or informative. Editing and proofreading: Develop strategies for reviewing and revising written work to correct errors in grammar, punctuation, spelling, and style, ensuring that the final product is polished and professional. By practicing writing exercises, analyzing sample texts, and receiving constructive feedback, participants will enhance their written communication skills and become more effective communicators in both personal and professional settings. Conclusion The 'Effective Communication Skills' course provides a comprehensive framework for mastering the art of communication in today's fast-paced world. By exploring the principles of effective communication, mastering verbal and written communication techniques, and practicing through interactive exercises, participants will develop the skills and confidence needed to succeed in any communication context. Whether you're a seasoned professional looking to enhance your communication skills or an aspiring communicator seeking to build a strong foundation, this course offers valuable insights and practical strategies for achieving your goals. Course Curriculum Chapter 1 Effective Communication Effective Communication 00:00 Chapter 2 Effective Verbal Communication Effective Verbal Communication 00:00 Chapter 3 Effective Written Communication Effective Written Communication 00:00
Any successful business manager will tell you that you never get the deal you deserve - you always get the deal you negotiate! This two-day workshop includes recent research and practical techniques from the Harvard Business School Negotiation Project and provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies. This course will help participants to: Understand the basics of negotiation Develop negotiating skills Increase their business acumen Develop their communication skills Learn the models, techniques and tools for an effective negotiation Identify the barriers to agreements Close the deal 1 What is negotiation? Key skills for negotiation Types of negotiation Win-lose negotiations versus Win-win negotiations Wise agreements and Principled Negotiation 2 Four key negotiating concepts BATNA - Best alternative to negotiated agreement Setting your reservation price ZOPA - Zone of possible agreement Creating and trading value 3 Business acumen Understanding pricing, gross margins and profit Knowing the key points on which to negotiate 4 A Four Phase Model for negotiation Nine steps to successful planning Discussing a deal - creating and claiming value Making and framing proposals Bargaining for the winning deal 5 Effective communication Effective questioning Active listening skills Understanding and interpreting body language Barriers to effective communication 6 Understanding influence and persuasion Influencing strategies Ten proven ways to influence people Six universal methods of persuasion Understanding why people do business with other people 7 Negotiating tactics Tactics for win-lose negotiations Tactics for win-win negotiations Effective team negotiating Understanding and using powerv What do you do when the other side has more power? 8 Barriers to agreement Common barriers to agreement The Negotiators Dilemma Dealing with die-hard negotiators Dealing with lack of trust 9 Potential barriers to cross-border agreements Understanding business methods and practice in other cultures Figuring out who has the power and who makes decisions Recognising and dealing with cultural differences What's OK here might not be OK there 10 Closing the deal Four steps to closing the winning deal
ð Unleash the Power of Your Imagination with the Narrative Mastery Certification Course! ð Are you ready to embark on a transformative journey that will elevate your storytelling skills to new heights? Introducing the Narrative Mastery Certification Course - your gateway to becoming a master storyteller! ð Why Choose Narrative Mastery Certification? ⨠Craft Compelling Narratives: Learn the art and science behind creating narratives that captivate, inspire, and resonate with your audience. From gripping beginnings to unforgettable endings, discover the secrets to crafting stories that leave a lasting impact. ⨠Unlock Your Creative Potential: Unleash the power of your imagination! Our course provides a dynamic blend of theory and hands-on exercises designed to fuel your creativity and push the boundaries of your storytelling capabilities. ⨠Versatility Across Mediums: Whether you're a writer, filmmaker, content creator, or business professional, our comprehensive curriculum is tailored to suit various mediums. Adapt your storytelling skills to excel in any platform or industry. ⨠Guidance from Industry Experts: Benefit from the wisdom of seasoned storytellers who have excelled in their respective fields. Gain insights, tips, and tricks that will set you apart and accelerate your journey towards narrative excellence. ⨠Interactive Learning Experience: Engage in interactive sessions, peer reviews, and real-world projects that bring the learning to life. Our community-driven approach ensures you not only learn from the best but also grow alongside a network of like-minded individuals. ⨠Earn Your Narrative Mastery Certification: Upon completion of the course, you'll receive a prestigious certification that validates your expertise in narrative storytelling. Showcase your skills proudly and open doors to new opportunities in your chosen field. ð¥ Don't Miss Out - Join the Narrative Mastery Revolution Today! Invest in your future, invest in your narrative mastery! ðð⨠Course Curriculum Introduction to Storytelling Programme Overview - Storytelling 00:00 Introduction to Story and Storytelling 00:00 Foundations of Practical Storytelling Storytelling Styles 00:00 The Five Natural Storytelling Style 00:00 Understanding Audience 00:00 Deciding Which Story to Tell the Audience 00:00 Core of a Story 00:00 Setting Up Perspective 00:00 The Stories of the Audience's Potential Future 00:00 Scripting a Story The Elements and Structure of Stories 00:00 Step-by-Step Process of Weaving a Story 00:00 Techniques to Create a Breath-taking Plot 00:00 Techniques to Create a Vivid Setting 00:00 Using Anecdote 00:00 Using Analogy and Allegory 00:00 Scenic Details and Narrative Summary 00:00 Techniques to Create Characters 00:00 Storytelling - The Show Time Techniques to Start a Story 00:00 Techniques to Engage the Audience in a Story 00:00 Audience Participation 00:00 Techniques to put twists_ suspense_ and surprises in a story 00:00 Techniques to create and release tension 00:00 The World-building 00:00 Creating body details 00:00 Creating sights_ taste_ and smells in storytelling 00:00 Techniques to add humour 00:00 Making Fun of Yourself 00:00 Techniques to finish a story 00:00 Voice modulation during storytelling 00:00 Body language during storytelling 00:00 Using the Stanislavsky System 00:00 Specialized Storytelling Storytelling with data and statistics 00:00 Storytelling for Influencing People 00:00 Storytelling for Entrepreneurship and Business 00:00 Storytelling for Marketing 00:00 Brand Storytelling 00:00 Storytelling for Kids 00:00 Digital Storytelling 00:00 Visual Storytelling 00:00 Video Storytelling 00:00
From Curiosity to Clarity: An exciting introduction to NLP Ready to dive into the world of Neuro-Linguistic Programming (NLP)? Join us for an engaging event where you'll discover the power of NLP techniques in communication, personal development, and more. Whether you're a seasoned pro or just curious, this is the perfect opportunity to explore the wonders of NLP.
Animal Care and Psychology Overview Have you ever wondered what your pet is thinking? Does your dog's tail wagging signify happiness, or anticipation of a walk? Why does your cat knead with its paws, and what does it mean when your rabbit thumps its foot? Delve into the fascinating world of animal psychology with our 'Animal Care and Psychology' course. This course equips you with the knowledge to understand your furry (or feathery) friend's behaviour on a deeper level. Imagine a world where you can decipher your pet's emotions, respond to their needs more effectively, and strengthen the bond you share. This course is your key to unlocking a deeper connection with your animal companions. By exploring the unique psychology of dogs, cats, and rabbits, you'll gain valuable insights into their instincts, communication methods, and motivations. This newfound knowledge empowers you to create a more enriching environment for your pet, fostering a happier and healthier life for them. Learning Outcomes Learn to decode your pet's body language, vocalizations, and actions, gaining a deeper understanding of their emotional state. Discover the unique psychological needs of dogs, cats, and rabbits, allowing you to provide personalized care and training. Enhance your communication with your pet, strengthening the connection you share and fostering a more harmonious relationship. Gain the ability to recognize signs of stress, anxiety, or fear in your pet, enabling you to seek professional help if necessary. Learn how to design an environment that caters to your pet's specific needs and instincts, promoting their physical and mental well-being. Why You Should Choose Animal Care and Psychology Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Animal Care and Psychology is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Animal Care and Psychology is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Animal Care and Psychology Introduction AP Promo Video FREE 00:01:00 About the Course 00:03:00 Introduction to Animal Psychology 00:02:00 The Evolution of Pets 00:07:00 Exercise Lesson 1 00:03:00 Psychology of Dog Behaviour Dealing with Dogs 00:07:00 Behaviour in Dogs FREE 00:08:00 Psychology of Dogs 00:07:00 Aggression in Dogs 00:10:00 Exercise Lesson 2 00:03:00 Psychology of Cat Behaviour Dealing with Cats 00:06:00 Behaviour in Cats 00:07:00 Aggression and Cats 00:07:00 Psychology of Cats 00:06:00 Exercise Lesson 3 00:03:00 Psychology of Rabbit Behaviour About Rabbits 00:06:00 Behaviour of Rabbits 00:06:00 Exercise Lesson 4 00:02:00 Final Test Preparation 00:02:00 Thank you and Good bye 00:04:00