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847 Body Language courses delivered Online

Self Esteem & Assertiveness Skill Course - CPD Certified

5.0(3)

By School Of Health Care

Self Esteem: Self Esteem Course Online A healthy representation of how you see yourself is a high self-esteem; after all, nothing is more important than how you see yourself when you need to be assertive, make executive decisions, or ask for what you want. Learn techniques that will drastically change how you feel about yourself and how you approach the world in order to get what you want by asking with confidence and without fear. Professional success requires the growth of self-esteem and assertiveness. However, without adequate training and guidance, it is impossible to advance in your career. In this regard, this Self Esteem: Self Esteem Course is ideal for you. Through this Self Esteem: Self Esteem Course, you will learn about self-confidence, the impact of negative thinking, communication skills, the importance of goal setting, the role of body language. After completing this Self Esteem: Self Esteem Course, you will be able to manage your self-esteem and assertiveness with excellence and professionalism. This Self Esteem: Self Esteem Course will provide you a solid understanding of self-esteem and assertiveness, which will help you advance in your career. Why choose this Self Esteem: Self Esteem Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Self Esteem: Self Esteem Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Self Esteem: Self Esteem Course. Main Course: Self Esteem Course Free Courses included with Self Esteem: Self Esteem Course Course 01: Level 7 Life Coaching Course 02: Dealing With Difficult People Course 03: Communication Skills Course Course 04: Level 5 Negotiation Skills Course [ Note: Free PDF certificate as soon as completing the Self Esteem: Self Esteem Course] Self Esteem: Self Esteem Course Online This Self Esteem: Self Esteem Course consists of 04 modules. Course Curriculum of Self Esteem: Self Esteem Course Module 01: Understanding Self Esteem Module 02: Understanding Assertiveness Module 03: Assertiveness in Communication Module 04: Assertiveness in Workplace Assessment Method of Self Esteem: Self Esteem Course After completing Self Esteem: Self Esteem Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Self Esteem: Self Esteem Course After completing the Self Esteem: Self Esteem Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Self Esteem: Self Esteem Course Online This Self Esteem: Self Esteem Course is suitable for anyone who wants to understand why Self Esteem and Assertiveness skills are important, how to develop and improve them, and how to advance their career. Including: Managers Team Leaders Office Executives Office Administrators Employees Business people Secretaries Receptionists Requirements Self Esteem: Self Esteem Course Online To enrol in this Self Esteem: Self Esteem Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Self Esteem: Self Esteem Course. Be energetic and self-motivated to complete our Self Esteem: Self Esteem Course. Basic computer Skill is required to complete our Self Esteem: Self Esteem Course. If you want to enrol in our Self Esteem: Self Esteem Course, you must be at least 15 years old.

Self Esteem & Assertiveness Skill Course - CPD Certified
Delivered Online On Demand40 hours
£12

Client Services Manager

5.0(1)

By Course Gate

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Client Services Manager
Delivered Online On Demand21 hours 4 minutes
£11.99

Salon Management Course - CPD Certified

5.0(3)

By School Of Health Care

Salon Management: Salon Management Course Online Our Salon Management: Salon Management Course teaches the art of running a beauty therapy salon. For effective beauty therapy salon management, qualified beauticians in the Salon Management: Salon Management industry must also have some managerial skills. This Salon Management: Salon Management Course is designed for learners who are interested in running or starting a business of salon. This Salon Management: Salon Management Course provides candidates a thorough understanding of salon management: salon management. This Salon Management: Salon Management Course will teach you how to hire and train employees, deal with clients, build effective relationships with employees and clients, motivate employees, understand client psychology, and manage your time effectively. In addition, the course teaches you how to effectively market and advertise your salon services, as well as how to acquire new clients. Expand your knowledge with high-quality training, enrol in our Salon Management: Salon Management Course for an expertly designed, great-value training experience. Through this Salon Management: Salon Management Course, you can learn from industry experts and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. Main Course: Salon Management Course Course Free courses included with Salon Management Course Course Course 01: Level 5 Personal Development Course 02: Anger Management Course 03: Negotiation Skills Course 04: Communication Skills Course 05: Networking Skills Course 06: Dealing with Difficult People Course 07: Level 2 Award in Babysitting Course 08: Level 5 Photography Course 09: Asbestos Awareness Special Offers of this Salon Management: Salon Management Course: This Salon Management: Salon Management Course includes a FREE PDF Certificate. Lifetime access to this Salon Management: Salon Management Course Instant access to this Salon Management: Salon Management Course 24/7 Support Available to this Salon Management: Salon Management Course [ Note: Free PDF certificate as soon as completing Salon Management: Salon Management Course] Salon Management: Salon Management Course Online This Salon Management: Salon Management Course consists of 10 modules. Course Curriculum of Salon Management: Salon Management Course Module 01: An Overview of Salon Management Module 02: Fundamental Steps of Salon Management Module 03: The Principles of Health and Safety in the Salon Module 04: Maintaining Health and Safety Requirements Within the Salon Module 05: Attracting Salon Clients Module 06: Marketing, Advertising and Promotion Module 07: Understanding Body Language Module 08: Formula for Success Module 09: Promoting the Business Further Module 10: Building Relationships for Success in Sales Assessment Method of Salon Management: Salon Management Course After completing Salon Management: Salon Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Salon Management: Salon Management Course After completing the Salon Management: Salon Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Salon Management: Salon Management Course Online The Salon Management: Salon Management Course is ideal for those who are interested in beauty therapy and salon management: salon management. Professional men and women working in beauty salons can benefit from this course by expanding their knowledge and skills. Requirements Salon Management: Salon Management Course Online To enrol in this Salon Management: Salon Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Salon Management: Salon Management Course. Be energetic and self-motivated to complete our Salon Management: Salon Management Course. Basic computer Skill is required to complete our Salon Management: Salon Management Course. If you want to enrol in our Salon Management: Salon Management Course, you must be at least 15 years old. Career path Salon Management: Salon Management Course Online After completing the Salon Management: Salon Management Course, learners can advance to the next level of salon management: salon management courses. This Salon Management: Salon Management Course also allows learners to start their own beauty therapy and salon management: salon management businesses.

Salon Management Course - CPD Certified
Delivered Online On Demand3 days
£12

Creative Photography - Photography Composition & Portrait Photography Masterclass

5.0(1)

By Course Gate

If you are new to studio photography and want to learn some of the latest lighting techniques used by professional studio photographers, then you are in the right place! This course will help you to develop a personal style and confidence with technique and skills. With this course, you will go through step by step lessons and gain a broad introduction to creative photography and explore the basic rules of composition and style of lighting. This comprehensive course covers everything that you should know from setting up a studio, know your camera, master the digital techniques, explore the background to different genres. You will also discover the core principles of composition and understand different studio concepts and patterns, colour and black and white photography, etc. Learning Outcomes: Master camera skills and exposure control to create compelling portraits. Gain a firm understanding of lighting techniques including studio lighting. Learn about project development and get creative ideas. Improve your knowledge of digital image manipulation and editing. Determine the fundamental laws of composition. Master the art of Portrait Photography, Visual Language Of Photography, and Studio Photography. Learn the classic studio lighting techniques used In-Studio Photography. Gain a brief history of photography Get led by field experts and delve deeper into portrait photography. Who is this Course for? Creative Photography - Photography Composition & Portrait Photography Masterclass is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum A Brief History of Photography Is It Art 00:08:00 A Brief History Of Photography 00:06:00 The Great Debate 00:09:00 Activities 00:02:00 The Art Of Seeing Introduction 00:01:00 The Ordered Universe 00:08:00 Beauty Detector 00:04:00 Let There Be Light 00:07:00 The Photographer's Playground 00:11:00 Activities 00:01:00 Seeing The Light Introduction 00:01:00 Seeing The Light 00:05:00 Hard Light 00:09:00 Soft Light 00:09:00 Colour Temperature 00:03:00 Activities 00:01:00 Controlling The Light Introduction 00:01:00 Working The Scene 00:02:00 Moving Your Feet 00:08:00 Moving Your Subject 00:07:00 Move Your Light 00:07:00 Activities 00:01:00 Capturing The Light Introduction 00:01:00 Your Camera 00:18:00 The Three Levers 00:11:00 ISO 00:05:00 The Shutter 00:07:00 The Aperture 00:13:00 Activities 00:01:00 Processing The Light Introduction 00:01:00 The Digital Darkroom 00:10:00 Lightroom Edit 00:10:00 Snapseed Edit 00:07:00 Activities 00:01:00 The Core Principles Of Composition Introduction 00:01:00 The Language Of Composition 00:02:00 The Subject 00:08:00 The Environment 00:06:00 Leading The Eye 00:04:00 Evoking Emotion 00:05:00 Symmetry 00:06:00 Activities 00:01:00 The Basic Rules Of Composition Introduction 00:01:00 The Rule Of Thirds 00:09:00 Leading Lines 00:07:00 The Highest Point Of Contrast 00:13:00 Activities 00:01:00 Color Photography Introduction 00:01:00 Adventures In Color 00:06:00 Hue, Saturation, Luminosity 00:03:00 The Color Wheel 00:12:00 Working With Color 00:10:00 Simple Color Edit 00:09:00 Activities 00:01:00 Black And White Photography Introduction 00:01:00 Why Black And White 00:04:00 King Luminosity 00:04:00 A Zone System 00:05:00 Seeing In Black And White 00:06:00 A Simple Black And White Edit 00:07:00 Activities 00:01:00 Controlling The Frame Introduction 00:01:00 In The Frame 00:14:00 Isolating The Subject 00:08:00 Negative Space 00:05:00 Framing Your Subject 00:07:00 Abstract And Geometric Composition Introduction 00:01:00 Abstract Images 00:06:00 Seeing Like An Architect 00:06:00 Strong Visual Elements 00:09:00 Activities 00:01:00 Creative Portraiture Introduction 00:01:00 The In Between Moments 00:05:00 The Eyes 00:08:00 Body Language And Gesture 00:12:00 Activities 00:01:00 Finding Yourself As A Photographer Introduction To Finding Yourself As A Photographer 00:01:00 Creating An Image 00:07:00 Creating A Style 00:08:00 Creating A Series 00:02:00 Creating A Body Of Work 00:03:00 Sharing Your Work 00:06:00 Natural Light Portrait Photography Introduction To Natural Light Portrait Photography 00:01:00 Finding Your Light 00:03:00 Hard Light And Soft Light - A Recap Of The Basics 00:05:00 Outside Soft Light 00:09:00 Inside Soft Light 00:08:00 Outside Hard Light 00:14:00 Inside Hard Light 00:08:00 Finding Your Background - Simple Backgrounds 00:04:00 Finding Your Background - Complex Backgrounds 00:06:00 Posing Your Subject - A Refresher 00:04:00 Projects For Natural Light Photography 00:01:00 Building A Home Based Portrait Studio On A Budget Introduction To Home Based Photography Studio 00:01:00 Finding Your Studio Location 00:06:00 Camera Choices 00:05:00 Lens Choices 00:02:00 Equipment List 00:09:00 Additional Studio Equipment 00:05:00 Basic Studio Lighting Set Up 00:06:00 Finding Clients For Your Business 00:06:00 Recording Your Floor Plans 00:01:00 Dealing With The Public 00:03:00 Activities For Home Based Photography Studio 00:01:00 Classic Studio Portrait Photography Introduction To Classic Studio Portrait Photography 00:01:00 Open Loop Lighting 00:05:00 Closed Loop Lighting 00:05:00 Butterfly Lighting 00:06:00 Split Lighting 00:06:00 Short Lighting 00:04:00 Broad Lighting 00:03:00 Rembrandt Lighting 00:07:00 Studio Backdrops 00:03:00 Preparing The Subject 00:06:00 Choosing The Facial Angle 00:07:00 Posing The Body 00:05:00 Body Poses And Posture 00:03:00 Body Poses - The Light Pose For Males 00:04:00 Body Poses - The Shadow Pose For Females 00:04:00 Group Shots - Basic Core Principles 00:03:00 Couples Shots - Basic Core Principles 00:10:00 Black And White Portrait Tips - A Refresher 00:01:00 Lens Choices In The Studio 00:01:00 Classic Studio Course Activities 00:01:00 Modern Studio Portrait Photography Introduction to Modern Studio Portrait Photography 00:01:00 Studio Lighting Buying Tips 00:03:00 Strobe Modifers Explained 00:05:00 Standard One Light Techniques 00:09:00 Non Standard One Light Techniques 00:08:00 Two Light Techniques 00:07:00 Three Light Techniques 00:08:00 Four Light Techniques 00:08:00 Hollywood Lighting- Advanced Lighting 00:08:00 Modern Studio Photography Activities 00:01:00 Resources Resources - Creative Photography - Photography Composition & Portrait Photography Masterclass 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Creative Photography - Photography Composition & Portrait Photography Masterclass
Delivered Online On Demand11 hours 33 minutes
£11.99

Diploma in Office Admin and Legal Secretary Skills

1.0(1)

By Alpha Academy

This Diploma in Office Admin and Legal Secretary Skills course is especially suitable for Secretaries and Administrators enthusiastic to work within a legal environment. Throughout the course, you will be introduced to the techniques of becoming a good and efficient Legal Secretary. The course teaches you the fundamentals of the legal system including general duties of a legal secretary, managing meetings, keeping records with a different filing system, developing research skills, managing transcription for judges, etc. You will also learn tips for customer service and how to organize work using Microsoft Word. Finally, the course shows you how the legal system works the courts of the UK including Scotland and Northern Ireland. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Diploma in Office Admin and Legal Secretary Skills has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Diploma in Office Admin and Legal Secretary Skills is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at any time. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £22,100. The sky really is the limit. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Training for Administrator - Activities 00:00:00 Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:30:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Skills Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:15:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 **Customer Service Role and Telephone Etiquette** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 **Organizing Work Using MS Word** Getting Started with Microsoft Word Understanding the Word Interface 00:05:00 Using the Backstage View 00:07:00 Opening Documents 00:02:00 Navigating Documents 00:04:00 Viewing Documents 00:04:00 Creating Documents 00:03:00 Entering Text 00:02:00 Selecting Text 00:03:00 Saving Documents 00:03:00 Checking Document Compatability 00:02:00 Converting to Updated File Format 00:02:00 Saving As a Different File Format 00:02:00 Understanding Document Properties 00:03:00 Using Versions 00:04:00

Diploma in Office Admin and Legal Secretary Skills
Delivered Online On Demand
£10.99

Communication Skills - First impressions count

By Mastermind Academy UK Ltd

Communication is the exchange of information, ideas, and feelings effectively between individuals. It encompasses various forms, including verbal, written, and non-verbal (body) language. This course is designed to provide you with the essential skills necessary to communicate confidently.

Communication Skills - First impressions count
Delivered Online On Demand1 hour 10 minutes
£100

Communication Skills - Active and skillful listening

By Mastermind Academy UK Ltd

Communication is the exchange of information, ideas, and feelings effectively between individuals. It encompasses various forms, including verbal, written, and non-verbal (body) language. This course is designed to provide you with the essential skills necessary to communicate confidently.

Communication Skills - Active and skillful listening
Delivered Online On Demand1 hour 10 minutes
£100

Communication Skills - There's power in your voice

By Mastermind Academy UK Ltd

Communication is the exchange of information, ideas, and feelings effectively between individuals. It encompasses various forms, including verbal, written, and non-verbal (body) language. This course is designed to provide you with the essential skills necessary to communicate confidently.

Communication Skills - There's power in your voice
Delivered Online On Demand1 hour 10 minutes
£100

Communication Skills - The significance of your name

By Mastermind Academy UK Ltd

Communication is the exchange of information, ideas, and feelings effectively between individuals. It encompasses various forms, including verbal, written, and non-verbal (body) language. This course is designed to provide you with the essential skills necessary to communicate confidently.

Communication Skills - The significance of your name
Delivered Online On Demand1 hour 10 minutes
£100

Driving Instructor Training

4.7(26)

By Academy for Health and Fitness

Are you sick & tired of the 9-5 grind? Being a Driving Instructor may be the perfect opportunity for you to escape that 9-5 job! Not only does it provide flexible working hours, but it also offers excellent annual pay and the chance to be your boss. The Covid-19 lockdowns have created a massive backlog in driving lessons, and more and more people are learning to drive to avoid public transportation. This course could be the perfect opportunity for you to skip the 9-5 drudgery! Become your boss by enrolling on this course. Are you looking to improve your current abilities or make a career move? Our unique course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. Being an instructor can help individuals learn how to drive safely and the skills they need to pass a driver's test. An instructor will assess a learner's driving knowledge and customise their lessons to match their needs. Instead of being jammed in an office, this specialised path can allow you to be on the streets whenever you want! The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. This course guides you through the fundamentals, knowledge and skills of an instructor. The course focuses on the methodologies you can follow as an instructor to teach learners in a structured manner. Through this comprehensive course, you will explore the examination structure, requirements, registration procedures, and other elements of the ADI exam. Moreover, with this course, you will learn vital topics like crossroads, emergency stops, pedestrian crossings, and much more. Furthermore, through the course, you will demonstrate an understanding of the assessment items, including observation, signalling, speed choice, parking, and turning movement. Last but not least, completing this course will equip you with the knowledge to teach physically disabled learners. What will I learn from this course? Understand the roles and responsibilities of an instructor Develop a detailed understanding of structured training Methodologies of teaching and learning Demonstrate understanding of ADI examination and application process Deepen knowledge of assessment items, disabilities, and impairments Strengthen communication skills and know-how to deal with new clients Acknowledge the pros and cons of vehicle and manoeuvre on tests Explore large-good vehicle (LGV) driving and LGV driving test On top of everything, you will get a certificate that includes 10 CPD points which will help you make a mark for yourself in the competitive job market. This certificate will also help you create an impression of self-reliance and dedication that will surely attract prospective employers to prioritise your job application. So, enrol in this course today and open doors to enchanting career opportunities ahead. Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in this course right now, and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the programme in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Module 01: The Driving Instructor Skills and Knowledge Daily Tasks Qualities of a Good Instructor Be an Effective Instructor ResponsibilityConcentrationAnticipationPatienceConfidenceKnowledgeCommunicationAwareness Module 02: Structured Driver Training Methods of Learning Learning by Repetition (Rote)Learning by Understanding (Gestalt)Coaching Teaching and Learning Skill Training Teaching a Skill Structuring the Learning Driver Training Syllabus Corrections on the Move Dual Controls Verbal interventionPhysical intervention Assessments and Standards Module 03: The ADI Exams Examination Structure Requirements for ADI Application for Registration Exemptions to the ADI Regulations Criminal History Checks Part 1: Theory and Hazard Perception Hazard Perception Test Part 2: Driving Ability Part 3: Instructional Ability The TestThe role-play situationThe marking sheets ADI Check Test Test Frequency Trainee Licence Module 04: Communication Skills and Dealing with a New Client Communication Skills VerbalListeningBriefings and ExplanationsBody LanguageFeedback Having Equipment Ready to Hand Making the First Contact: the Telephone Dealing with Younger CallerDealing with ParentSales PitchClosing Call Making the Second Contact: The Doorstep Establishing Terms and Conditions Making the third contact: the lesson Maintaining Professional Standards Safe ConversationPhysical Contact Dealing with Payment Problems Being FirmDealing with Non-PaymentsIt Cuts Both WaysSigning the Terms and Conditions Losing Clients Personality ClashOther Reasons Arranging Lessons with Family and Friends Module 05: Learning to Drive Lesson Ingredients Vehicle Familiarisation The Cockpit DrillMain ControlsDealing with 'Main Controls' on Part 3 Exam Moving Off and Stopping PracticeDealing with It on Part 3 Exam Use of Mirrors Use of Signals Dealing with 'Signals' on the Part 3 Exam Turning and Emerging at Junctions Dealing with 'Junctions' on the Part 3 Exam Crossroads Dealing with 'Crossroads' on the Part 3 Exam Meeting and Dealing with Other Traffic Manoeuvres Emergency Stop Pedestrian Crossings Module 06: Driving Large Vehicles LGV Driver LGV Driver Licences Young LGV Driver Scheme LGV Theory Test Syllabus LGV Practical Test Practical Test Syllabus Driver CPC ExemptionsPractical TestSyllabus Register LGV Instructors Fleet Driver Training Register Module 07: Assessment Items Observation Signalling Gap Selection Speed Choice Following Distance Lateral Position Parking Leaving Parking Turning Movement Stage Assessment Items Critical Errors Too SlowFail to LookFail to Signal Immediate Termination Errors Module 08: Disabilities and Impairments Types of Disabilities Vehicle Adaptations Impaired Hearing Autism Methods of Teaching Reading and Understanding Problems Applying for Tests Assessment Process Once you have completed all the modules in this course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? The course is primarily for motivated learners looking to add a new skill to their CV and stand head and shoulders above the competition. Anyone of any academic background can enrol on this course. Requirements This course does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed while earning an industry-recognized certification. Career path Enrolling on this course can lead you to the following career paths: Driving Instructor Truck Driver Trainer Driving School Manager Driving School Proprietor Driving Consultant And many more! Certificates Certificate of completion Digital certificate - £10

Driving Instructor Training
Delivered Online On Demand4 hours
£12