922 Body Language courses in Cardiff delivered Online

Through the Self Esteem and Assertiveness Skills you will learn techniques to build self-esteem, think positive thoughts and ignore negative ones. This course teaches how to set goals, stick to them and enjoy the rewards. You'll learn to recognise the signs of unhelpful, unreal thoughts that undermine your confidence. As you recognise them, you'll also learn ways to replace them with thoughts and actions that support you in getting what you really want. This course will teach you to discover your own personal worth, how to use effective body language, how to express disagreement in a positive manner, how to speak with confidence, how to say 'no' without offending and much more. Who is this course for? Self Esteem and Assertiveness Skills is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Self Esteem and Assertiveness Skills is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Self Esteem and Assertiveness Skills Course Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Mock Exam Mock Exam- Self Esteem and Assertiveness Skills Course 00:20:00 Final Exam Final Exam- Self Esteem and Assertiveness Skills Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Office Admin and Reception Skills will teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Office Admin and Reception Skills will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Receptionist : Office Admin and Reception Skills developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Receptionist : Office Admin and Reception Skills Course. **Courses are included in this Receptionist : Office Admin and Reception Skills Bundle Course Course 01: Receptionist : Office Admin and Reception Skills Course 02: Communication Skills Course Course 03: Level 4 Time Management Course Course 04: Level 5 Negotiation Skills Course Course 05: Level 5 Report Writing Course Course 06: Level 4 Copy Writing Course Course 07: Level 2 Customer Service Course 08: Level 1 Certificate in Well-being Course 09: Mental Health Support Worker Course 10: Level 3 Diploma in Healthcare Support ***Others Included of Receptionist : Office Admin and Reception Skills Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Office Admin and Reception Skills: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Communication Skills Course*** Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 5 Proofreading & Copy Editing*** Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 5 Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 2 Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers ------------------- ***Level 1 Certificate in Well-being*** ------------------- ***Mental Health Support Worker*** ------------------- ***Level 3 Diploma in Healthcare Support*** ------------------- Assessment Method After completing each module of the Receptionist : Office Admin and Reception Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Receptionist : Office Admin and Reception Skills, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Office Admin and Reception Skills is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Receptionist : Office Admin and Reception Skills because it does not require any advanced knowledge or skills. Students who intend to enrol in this Receptionist : Office Admin and Reception Skills must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Receptionist : Office Admin and Reception Skills, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

>> Deal Price is Active Now; Offer Ends Soon, Hurry Up!! << Do you want to manage your public relations more effectively? With a diploma in media and public relations, you are making inroads into strategic communication planning. For the growth of your business, or to pursue a career in media and public relations, effective networking is crucial. For any business, growth depends on networking and public relations. When you start to master strong networking skills, you are in with a chance to increase the scope of expanding your network. Key Topics to be Covered by Media and Public Relations: Starting a fruitful conversation Making a good first impression Taking control of your nervousness How to make use of business cards Working on your memory and remembering names Writing better business letters Working on your proposals Preparing better reports and executive summaries Understanding goals and setting SMART ones Helping others out in setting goals Understanding print media Handing a crisis with a positive approach This online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this training course in around 02 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The Media and Public Relations course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course. You'll get a Free Student ID card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enroling on the course will ensure that you land your dream career faster than you thought possible. Learning Outcomes of Media and Public Relations: Understand how to network for growth and success Know how to dress up for the situation Learn how to set smarter goals Discover how to use social media more fruitfully Communicating for success Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. Start your learning journey straight away with this course and take a step toward a brighter future! Skills You Will Gain Networking for success Writing effectively for smooth communications Utilising modern ways of reaching potential clients Ensuring effective communication with employees Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown of course: *** Media and Public Relations Diploma *** Introduction to the Course Course Objectives Module 01: Networking for Success (I) Creating an Effective Introduction Making a Great First Impression Module 02: Networking For Success (II) Minimizing Nervousness Using Business Cards Effectively Remembering Names Module 03: The Meet and Greet The Three-Step Process The Four Levels of Conversation Module 04: Dressing for Success The Meaning of Colors Interpreting Common Dress Codes Deciding What to Wear Module 05: Writing Business Letters Writing Proposals Reports Executive Summaries Module 06: Setting Goals Understanding Goals SMART Goals Helping Others with Goal Setting Module 07: Media Relations Television Print Web Presence, Blogs & the Internet Module 08: Issues and Crisis Communication Planning Gauging the Impending Crisis Level Providing Feedback and Insights How Information Will be Distributed Tracking the Overall Effect Module 09: Social Media (The PR Toolkit) Blogs Wikis Podcasts Social Bookmarks RSS Feeds Module 10: Employee Communications Verbal Communication Non-Verbal Communication Skills (Body Language) Email Etiquette Negotiation Skills Making an Impact Assessment process Once you have completed the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Media and Public Relations Diploma to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? With the rapid growth in social media and online business communication, we entered a new era in a matter of a few years. To make rapid progress in this industry, you need to understand the latest trends of media and public relations. Requirements The Media and Public Relations program does not require any prior knowledge; everyone may participate! This Media and Public Relations course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This Media and Public Relations course allows you to study at your own speed and grow a quality skillset. Career path To start with, the media opens new opportunities for rapid growth and effective communication.

Master the essential skills for career advancement with our Leadership & Management course. Explore topics like workplace equality, employee motivation, and conflict resolution. Ideal for professionals seeking career growth in any industry.

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Secretary & Receptionist will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this Course. **Courses are included in this Bundle Course Course 01: Secretary : Medical Secretary & Receptionist Course 02: Dealing With Difficult People Course 03: Communication Skills Course Course 04: Level 4 Time Management Course Course 05: Level 5 Negotiation Skills Course Course 06: Level 5 Report Writing Course Course 07: Level 1 Certificate in Well-being Course 08: Level 2 Customer Service Course 09: Mental Health Support Worker Course 10: Workplace Stress Management Course 11: Level 2 Award in Job Search and Interview Skills ***Others Included of Medical Secretary & Receptionist Bundle Course Free 11 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Secretary & Receptionist: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Communication Skills Course*** Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 1 Certificate in Well-being*** Module 01: Introduction to Stress and Stress Management Module 02: Develop an Awareness of Mental Health Module 03: Develop an Awareness of Substance Misuse Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults Module 05: Dementia Awareness ------------------- ***Dealing With Difficult People*** Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating With Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing With Impossible People Module 08: The Temper Tantrum Type ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 5 Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 2 Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers ------------------- ***Mental Health Support Worker*** ------------------- ***Workplace Stress Management*** ------------------- ***Level 2 Award in Job Search and Interview Skills*** ------------------- Assessment Method After completing each module of the Medical Secretary & Receptionist, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Medical Secretary & Receptionist is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

Typing without looking at the keyboard might seem like wizardry—but with the right approach, anyone can master it. This Transcription: Touch Typing With Complete Career Guide Course is built for those who want to boost their typing speed, reduce errors, and glide through transcription work with confidence. Whether you’re eyeing admin roles, content transcription, or data input jobs, this course is a solid step towards polishing up your typing game from the comfort of your screen. From fingers to fonts, everything here revolves around rhythm, technique and steady progress. You’ll discover how touch typing links to transcription accuracy, workplace efficiency, and even job opportunities across various industries. No fluff—just structured content, clear lessons, and typing drills that feel more satisfying than a perfect cup of tea. This course is for those who are ready to type smarter, not harder. ________________________________________________________________________ Key Features: CPD Certified 11 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Transcription Module 01: Introduction. Module 02: Transcription Comprehension Module 03: A Comprehension Example Module 04: Transcription Accuracy Module 05: Accuracy Examples Module 06: Common Homophones Module 07: Transcription Formatting Module 08: Speaker Labeling Module 09: Spelling Module 10: Advanced Module Module 11: Useful Transcription Tools Module 12: Where & How to Find Transcription Opportunities Touch Typing Essentials Module 01: Introduction Module 02: How to Set up Your Computer Module 03: How to type the letters F and J Module 04: How to type the letters D and K Module 05: How to type the letters S and L Module 06: How to type the letter A and ; (semicolon) Module 07: How to type the letters E and I Module 08: How to type the letters R and U Module 09: How to type the letters T and O Module 10: How to type CAPITAL letters Module 11: How to type the letter C and , (Comma) Module 12: How to type the letters G and H Module 13: How to type the letters N and V Module 14: How to type the letters W and M Module 15: How to type the letters Q and P Module 16: How to type the letters B and Y Module 17: How to type the letters Z and X Module 18: How to type Colon and Semicolon Module 19: How to type Full Stop and Comma Module 20: How to type Question Mark and Exclamation Mark Module 21: How to type Dash, Parentheses and Quotation Marks ________________________________________________________________________ Complete Career Guide for Transcription: Touch Typing (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Transcription. In addition to mastering the essentials of Transcription, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Transcription. Your dream career starts here! List of career guide courses included in Transcription: Touch Typing With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Gain accurate recording comprehension abilities for many kinds of text. Attain high accuracy in transcription through practical examples and exercises. Master common homophones, ensuring accurate interpretation of spoken words. Demonstrate proficiency in transcription formatting and speaker labeling techniques. Refine spelling skills to enhance the quality and reliability of transcribed content. Explore advanced modules and tools, along with strategies to find transcription opportunities. ________________________________________________________________________ Accreditation All of our courses, including this Course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Course you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to excel in transcription services. Anyone keen on developing touch typing skills for transcription. Those interested in remote work opportunities in transcription. Professionals seeking to enhance accuracy and efficiency in transcription tasks. Career path Transcriptionist - £20K to 30K/year. Medical Transcriptionist - £22K to 35K/year. Legal Transcriptionist - £25K to 40K/year. Audio Typist - £18K to 28K/year. Closed Captioning Specialist - £24K to 35K/year. Certificates 11 CPD Accredited e-Certificates Digital certificate - Included 11 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Highlights of the Course Course Type: Online Learning Duration: 2 hours 18 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about Microsoft Word Understand the core competencies and principles of Microsoft Word Explore the various areas of Microsoft Word Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert office admin Storytelling Training Program Online Master the skills you need to propel your career forward in storytelling. This course will equip you with the essential knowledge and skillset that will make you a confident storyteller and take your career to the next level. This comprehensive storytelling course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this storytelling course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective storytelling practice and equip you with the essential skills, confidence and competence to assist you in the storytelling industry. You'll gain a solid understanding of the core competencies required to drive a successful career in storytelling. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for storyteller or for people who are aspiring to specialise in storytelling. Enrol in this storytelling course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive storytelling course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this storytelling can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This storytelling course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This storytelling course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This storytelling course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Introduction to Storytelling Programme Overview 00:01:00 Introduction to Story and Storytelling 00:01:00 Foundations of Practical Storytelling Storytelling Styles 00:06:00 The Five Natural Storytelling Style 00:04:00 Understanding Audience 00:03:00 Deciding Which Story to Tell the Audience 00:02:00 Core of a Story 00:01:00 Setting Up Perspective 00:04:00 The Stories of the Audience's Potential Future 00:05:00 Scripting a Story The Elements and Structure of Stories 00:06:00 Step-by-Step Process of Weaving a Story 00:03:00 Techniques to Create a Breath-taking Plot 00:01:00 Techniques to Create a Vivid Setting 00:03:00 Using Anecdote 00:04:00 Using Analogy and Allegory 00:02:00 Scenic Details and Narrative Summary 00:01:00 Techniques to Create Characters 00:05:00 Storytelling - The Show Time Techniques to Start a Story 00:03:00 Techniques to Engage the Audience in a Story 00:02:00 Audience Participation 00:01:00 Techniques to put twists, suspense, and surprises in a story 00:03:00 Techniques to create and release tension 00:02:00 The World-building 00:04:00 Creating body details 00:02:00 Creating sights, taste, and smells in storytelling 00:03:00 Techniques to add humour 00:04:00 Making Fun of Yourself 00:01:00 Techniques to finish a story 00:02:00 Voice modulation during storytelling 00:02:00 Body language during storytelling 00:03:00 Using the Stanislavsky System 00:05:00 Specialized Storytelling Storytelling with data and statistics 00:08:00 Storytelling for Influencing People 00:01:00 Storytelling for Entrepreneurship and Business 00:01:00 Storytelling for Marketing 00:01:00 Brand Storytelling 00:01:00 Storytelling for Kids 00:01:00 Digital Storytelling 00:01:00 Visual Storytelling 00:01:00 Video Storytelling 00:02:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

The Care Certificate is the essential foundation for anyone working in the care sector. It ensures that individuals understand their roles and responsibilities, setting them up to provide excellent care in any setting. This course covers all 15 standards, from communication and personal development to safeguarding and health and safety, providing the core knowledge needed to deliver high-quality care in a variety of environments. With these 15 standards, you'll be well-equipped to meet the needs of those who depend on your support, ensuring you can offer care that respects dignity and promotes well-being. This course is designed to be flexible, giving you the tools to gain the essential knowledge at your own pace. The lessons are tailored for those who want to work in the care sector or those already employed and looking to formalise their knowledge. Whether you're supporting individuals with personal care needs or helping with day-to-day tasks, mastering the Care Certificate Standards ensures you're well-prepared to deliver care that aligns with industry expectations. Plus, a detailed career guide helps navigate your next steps in this rewarding and growing field ________________________________________________________________________ Learning Outcomes: Understand and apply your role in the care sector effectively. Foster personal development for continuous professional growth and competence. Demonstrate a commitment to duty of care principles in practice. Implement equality and diversity strategies in your daily work. Provide person-centred care through effective communication skills. Safeguard vulnerable individuals by applying knowledge of relevant protocols. ________________________________________________________________________ Key Features: CPD Certified 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Understand Your Role Module 02: Your personal development Module 03: Duty of Care Module 04: Equality and Diversity Module 05: Work in a Person Centred Way Module 06: Communication Module 07: Privacy and dignity Module 08: Fluids and nutrition Module 09: Mental Health, Dementia and Learning Disabilities Module 10: Safeguarding Adults Module 11: Safeguarding Children Module 12: Basic life support Module 13: Health and Safety Module 14: Handling information Module 15: Infection control ________________________________________________________________________ Complete Career Guide for Care Certificate Standards (1 to 15) Course (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Health and Social Care sector. In addition to mastering the essentials of Health and social Care, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 12 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Health and Social Care. Your dream career starts here! List of career guide courses included in Care Certificate Standards (1 to 15) Course With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Care Certificate Standards (1 to 15) Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Care Certificate. Certification Once you've successfully completed your Care Certificate Standards (1 to 15) Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Care Certificate Standards (1 to 15) Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Care Certificate Standards (1 to 15) Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Care Certificate Standards (1 to 15) Course is ideal for: Individuals entering the care sector. Care professionals seeking comprehensive training. Those aiming for a career in healthcare or social services. Caregivers interested in enhancing their skills and knowledge. Anyone required to meet Care Certificate Standards for employment. Requirements Learners do not require any prior qualifications to enrol on this Care Certificate Standards (1 to 15) Course. You just need to have an interest in Care Certificate Standards (1 to 15) Course. Career path After completing this Care Certificate Standards (1 to 15) Course you will have a variety of careers to choose from. The following job sectors of Care Certificate Standards (1 to 15) Course are: Care Assistant - £18K to 25K/year. Support Worker - £20K to 28K/year. Healthcare Assistant - £18K to 30K/year. Social Worker - £25K to 40K/year. Mental Health Nurse - £24K to 40K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The HR Management Diploma and UK Employment Law course provides an essential foundation in understanding the complexities of managing human resources in the modern workplace. This course delves into the key areas of HR management, including recruitment, employee relations, performance management, and compensation, while offering a deep dive into the specifics of UK employment law. Whether you're new to HR or looking to expand your knowledge, this course will help you navigate the ever-changing landscape of employee management and legal frameworks in the UK. In addition to core HR practices, the course offers a detailed exploration of UK Employment Law, covering topics such as employee rights, contracts, dismissal procedures, and health and safety regulations. By the end of the course, you will gain a clear understanding of how to manage HR operations effectively while ensuring your practices align with the law. Designed for those eager to build a career in human resources or enhance their existing expertise, this course equips you with the tools needed to manage people and policies with confidence. ________________________________________________________________________ Key Features: CPD Certified HR Management Diploma and UK Employment Law With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Introduction to Human Resource Module 02: Employee Recruitment and Selection Procedure Module 03: Employee Training and Development Process Module 04: Performance Appraisal Management Module 05: Employee Relations Module 06: Motivation and Counselling Module 07: Ensuring Health and safety at the Workplace Module 08: Employee Termination Module 09: Employer Record and Statistics Module 10: Essential UK Employment Law ________________________________________________________________________ Complete Career Guide for HR Management Diploma and UK Employment Law (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the HR Management. In addition to mastering the essentials of HR Management, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in HR Management. Your dream career starts here! List of career guide courses included in HR Management Diploma and UK Employment Law With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand the fundamentals of Human Resource Management. Apply effective recruitment and selection procedures in organisations. Implement employee training and development processes for workforce enhancement. Evaluate and manage performance appraisal effectively. Develop skills in employee relations, motivation, and counselling. Ensure workplace health and safety and handle employee termination proficiently. ________________________________________________________________________ Accreditation All of our courses, including the HR Management Diploma and UK Employment Law With Complete Career Guide course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your HR Management Diploma and UK Employment Law With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the HR Management Diploma and UK Employment Law With Complete Career Guide courses, there will be an online assessment, which you will need to pass to complete the HR Management Diploma and UK Employment Law With Complete Career Guide course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This HR Management Diploma and UK Employment Law With Complete Career Guide Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this HR Management Diploma and UK Employment Law With Complete Career Guide Course is ideal for: Individuals aspiring to enter the field of HR management. Professionals seeking a comprehensive UK employment law understanding. HR personnel aiming to enhance their knowledge and skills. Managers responsible for employee relations and performance. Anyone interested in maintaining workplace health and safety standards. Requirements Learners do not require any prior qualifications to enrol on this HR Management Diploma and UK Employment Law With Complete Career Guide Course. You just need to have an interest in HR Management Diploma and UK Employment Law With Complete Career Guide Course. Career path After completing this HR Management Diploma and UK Employment Law With Complete Career Guide Course you will have a variety of careers to choose from. HR Manager - £30K to 50K/year. Recruitment Specialist - £25K to 40K/year. Training and Development Coordinator - £28K to 45K/year. Employee Relations Advisor - £27K to 42K/year. Health and Safety Officer - £26K to 40K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

If you’ve ever wondered how fitness professionals plan effective workouts, keep clients motivated, and navigate the business side of the industry, this course is your backstage pass. Designed for anyone with a passion for fitness and an eye on a career in personal training, this course offers a clear, structured route into the world of gym instruction and fitness coaching — entirely online and flexible around your schedule. We’ll walk you through the essentials of becoming a successful fitness instructor, from anatomy and physiology to client communication and career planning. You’ll gain the know-how to build programmes that suit a range of fitness levels and goals, while also learning what it takes to build a brand and grow your presence in the fitness world. Whether you're new to the scene or looking to sharpen your knowledge, this course blends the science of movement with the art of motivation — all presented in a way that’s both informative and refreshingly free from fluff. Enrol today to delve into this dynamic sector and shape a prosperous future. ________________________________________________________________________ Key Features: CPD QS Certified Personal Trainer : Fitness Instructor, Gym Instructor - With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive Personal Trainer course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Personal Trainer Module 01: Introduction to Fitness Training Module 02: Anatomy and Physiology Module 03: Fundamentals of Exercise Programming Module 04: Nutrition Basics for Fitness Module 05: Coaching Skills and Communication Module 06: Professional Practice and Business Skills Module 07: Exercise Physiology and Kinesiology Module 08: Fitness Management, Tactical Strength and Conditioning ________________________________________________________________________ Complete Career Guide for Personal Trainer : Fitness Instructor, Gym Instructor (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Personal Trainer . In addition to mastering the essentials of Personal Trainer , you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Personal Trainer . Your dream career starts here! List of career guide courses included in Personal Trainer : Fitness Instructor, Gym Instructor - With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand fundamental principles of fitness training and exercise programming. Demonstrate knowledge of human anatomy, physiology, and kinesiology. Apply nutrition basics to design effective fitness programs for clients. Develop coaching skills and effective communication in a fitness context. Acquire professional practice and business skills for a fitness career. Gain expertise in fitness management and tactical strength and conditioning. ________________________________________________________________________ Accreditation All of our courses are fully accredited, including this Personal Trainer : Fitness Instructor, Gym Instructor Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Personal Trainer. Certification Once you've successfully completed your Personal Trainer : Fitness Instructor, Gym Instructor Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Personal Trainer : Fitness Instructor, Gym Instructor Course certification has no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Personal Trainer : Fitness Instructor, Gym Instructor Course can be taken by anyone who wants to understand more about the topic. With the aid of this Personal Trainer : Fitness Instructor, Gym Instructor course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Personal Trainer : Fitness Instructor, Gym Instructor Course is ideal for: Aspiring fitness instructors seeking comprehensive training. Individuals interested in pursuing a career in personal training. Gym enthusiasts aiming to turn their passion into a profession. Career changers looking to enter the thriving fitness industry. Requirements Learners do not require any prior qualifications to enrol on this Personal Trainer : Fitness Instructor, Gym Instructor Course. You just need to have an interest in Personal Trainer : Fitness Instructor, Gym Instructor Course. Career path After completing this Personal Trainer : Fitness Instructor Course you will have a variety of careers to choose from. The following job sectors of Personal Trainer : Fitness Instructor Course are: Fitness Instructor - £18K to 25K/year Personal Trainer - £20K to 35K/year Gym Manager - £25K to 40K/year Nutrition Advisor - £22K to 30K/year Tactical Strength and Conditioning Coach - £30K to 45K/year Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included