Critical Thinking and Creative Problem Solving: In-House Training Two critical skillsets for the future of work are critical thinking and creative problem solving. These modes of working and thinking intersect and overlap; both are necessary and both can be taught. Having the ability to exercise creativity while at the same time applying structure and discipline to the thinking process is a key competency in the twenty-first century workplace. This course explores the interplay between critical and creative thinking, and the necessity of each to effective problem solving and decision making. Participants will learn a variety of techniques to apply critical thinking to real-life scenarios. They will experiment with different problem-solving approaches and will learn about cognitive influences on our decisions and choices. The course delves into the business value of creativity and involves participants in actively integrating criticality, creativity, and problem solving. What you will Learn At the end of this program, you will be able to: Explain basic concepts of problem solving Infer types of cognitive biases that impact decision making Utilize types of root cause analysis Differentiate among obstacles to sound decision making Apply a variety of problem-solving approaches / processes to existing challenges Evaluate alternative solution methods using various techniques Analyze real world problem scenarios to determine the lateral thinking type needed to address them Foundation Concepts Definitions Thinking modes and cognitive bias Basic problem-solving framework Problem Definition and Solution Generation Root cause analysis Basic problem-solving obstacles Generating alternative solutions Evaluating Alternatives Critical thinking guidelines Obstacles to sound decision making Tools for evaluating alternatives Exploring Lateral Thinking Problem-solving challenge Workplace application
Total PHP training course description PHP provides for the creation of dynamic web sites. This hands on training course looks at programming with PHP with an emphasis of building dynamic websites. Forms, state management and database integration are all covered with practicals used throughout the course to reinforce theory sessions. What will you learn Create dynamic web sites using PHP. Write PHP programs. Debug PHP programs. Examine existing code and determine its function. Total PHP training course details Who will benefit: Anyone creating dynamic web sites. Prerequisites: Software development fundamentals Duration 3 days Total PHP training course contents What is PHP? PHP history, dynamic web pages, how PHP works, alternatives to PHP. Downloading and installing PHP. Installing MySQL, installing Apache, platform issues. A first PHP web page A basic PHP script, PHP page structure. PHP comments. Integrating PHP and HTML. PHP forms HTML forms, taking values from forms. PHP and HTML Page inputs, environment inputs. phpinfo(), other form elements, sticky fields, generalised code, tables, forms, form elements, style sheets, JavaScript. Variables operators and expressions Expressions, data types, assignments, scope, constants, HTTP environment variables, getting data from forms using variables. Operators Arithmetic, logical, relational, Boolean, others. Control statements Conditional: if, else, elseif, switch. Loops: while, do while, for, break, continue, exit. Functions Built in functions, declaration, arguments, scope, loading functions from other files, defaulting parameters, call by value/ name. Arrays Indexes, array initialisation, array manipulation, multi dimensional arrays, array functions. String handling What is a string, string functions, matching, extraction, replacement. String operations, cleansing, sprintf, formatting web pages, strops and others, splitting strings, REs. PHP and databases Database structure, Database APIs, MySQL, Creating tables, Editing tables, simple SQL queries using PHP, building HTML tables using SQL queries, SQL injection, security issues, error handling. File I/O Opening, reading, writing files. Permissions, ownership, locking, directories. PHP, cookies and sessions State, Cookie properties, setting cookies, retrieving cookies, expiring/deleting cookies. Sessions, session variables, session IDs. PHP and email Emailing from servers, attachments. Objects OOP, PHP classes, constructors, instances.
SIP training course description A hands on course covering IP telephony with SIP. The course starts with a brief review of knowledge students should already possess including RTP and RTCP. The main focus is on SIP though, progressing from what SIP is through SIP signalling, call processing and architectures, moving onto more advanced issues including security, multimedia, and interoperability. Hands-on practicals follow each major theory session. What will you learn Explain how SIP works. Analyse SIP packets. Deploy SIP IP telephony solutions. Integrate SIP with other telephony solutions. SIP training course details Who will benefit: Technical staff working with SIP. Prerequisites: Definitive VoIP for engineers Duration 3 days SIP training course contents VoIP review What is VoIP? Brief review of IP, Brief review of telephones and voice. RTP, RTCP, mixers and translators. Hands on Analysing RTP packets. What is SIP? Why SIP? SIP history, SIP standards, SIP capabilities, key services, how SIP works, and a basic SIP call. Hands on Peer to peer SIP. SIP messages SIP sessions, SIP flows, Message structure, INVITE, ACK, BYE, CANCEL, OPTIONS, REGISTER. Extension methods. Response codes. SIP call flows. Hands on Analysing SIP packets. SIP architectures UA client, UA server, Proxy servers, Redirect servers, registrars. SIP phones, gateways, application servers, and other products. Stateful and stateless servers. Various call scenarios. Hands on SIP proxies. SIP addressing URLs, SIP addresses, registration, Location and Directory servers. Address tracking. Hands on SIP and DNS. Supplementary services SIP signalling, signalling compression, Call hold, Call forwarding, Home and away scenarios, transfers, conferences, call control. Hands on Analysing SIP supplementary services. SDP What is SDP? Multimedia, multimedia session announcement, invitation and others. Relationship with SIP. Hands on Video conferencing with SIP. SIP security Access control, Authentication, encryption, firewalls. Hands on SIP authentication. Interoperability Inter working with PSTN, ISUP to SIP mapping, SIP and 3G, SIP-T, SIP and SIGTRAN. SIP and H323. Hands on SIP and gateways. SIP mobility Terminal mobility, service mobility, personal mobility, Mobile IP, SIP signalling flows in 3G.
Total FabricPath training course description A comprehensive look at Cisco's FabricPath. This course starts with the problems in traditional switched networks then moves onto to how FabricPath solves these problems. As IS-IS is key to loop free topologies in FabricPath networks, this protocol is also studied. What will you learn Explain the benefits of FabricPath. Explain how FabricPath works Explain the role of IS-IS in FabricPath. Integrate FabricPath into existing networks. Total FabricPath training course details Who will benefit: Technical staff working with FabricPath. Prerequisites: Definitive Ethernet switching for engineers Duration 1 day Total FabricPath training course contents What is FabricPath? Layer 2 versus Layer 3, STP problems: One path, convergence, MAC explosion. Frame routing. Shortest path. Comparison with TRILL. FabricPath architecture Core and edge, VLANs, vPC+. IS-IS Link layer IS-IS, SPF trees, traffic management. IS -IS extensions for FabricPath. ISIS TLV. FabricPath forwarding Routing table, Switch IDs, multi destination trees, IGMP snooping. Roots. MAC versus switch tables. FabricPath Dynamic Resource Allocation Protocol (DRAP). FabricPath frames Encapsulation, frame format, Switch ID, Forwarding tag. Miscellaneous Basic configuration, interoperation with STP, TCN forwarding
SolarWinds NPM training course description A hands on course providing a solid foundation on network management using SolarWinds. The course specifically focusses on SolarWinds Orion Network Performance Monitor. The course starts with configuring agents and device discovery, onto exploiting SNMP with SolarWinds and then Alerts, reports and customisation of menus, views and maps. What will you learn Discover devices using Solarwinds. Use Solarwinds. Poll and monitor devices using Solarwinds. Create Alarms and reports. Diagnose faults using Solarwinds. SolarWinds NPM training course details Who will benefit: Technical staff working with Solarwinds. Prerequisites: None. Duration 2 days SolarWinds NPM training course content Getting started with SolarWinds What is SolarWinds, Products, ICMP, WMI, SNMP. Installing SolarWinds. Hands on Connecting to SolarWinds, configuring users and groups, using SolarWinds. Device discovery with SolarWinds Manual discovery, automatic discovery, controlling IP discovery, polling, thresholds. Hands on Adding ICMP only, SNMP and WMI nodes. dependencies, groups. Agents Configuring Cisco devices for SNMP support, communities, traps, syslog. MIBs, SNMPv3, obtaining MIB information. Universal device poller. Hands on MIB browser, MIB walking, syslog. Message center. Using SolarWinds The home page, Views, changing views, adding views. Hands on Views and menu customisation. Server monitoring. Alerts Filters, acknowledgements, notes. Basic alert configuration, Advanced alert configuration. Hands on Configuring alerts. Reports Creating reports, on demand reports, scheduled reports, customising reports, adding reports to views. Standard reports. Hands on Performance reports. Graphs. Maps Orion Network Atlas, the background, adding objects, connect now, applying to views. Hands on Customising a map. Administration Backups, the database.
Linux shell scripting training course description A practical introduction to writing scripts using the Bourne shell under any Linux operating system. Applicable for those using the Korn shell as well. What will you learn Read shell scripts. Write shell scripts. Use different types of quotes. Recognise the role of shell scripts within the Linux system. Linux shell scripting training course details Who will benefit: Programmers developing programs under UNIX. Administrators / support personnel who wish to find out more about the workings of Linux or write simple utility programs. Prerequisites: Linux Fundamentals Duration 2 days Linux shell scripting training course contents Review of Linux fundamentals Basic shell scripts What does the shell do? How are commands executed? Different shells. what is a shell script? Comments, creating shell scripts. Variables Setting variables, using variables, set, scope, export, sourcing, environmental variables, read. Positional parameters $0 to $9, $#, $* and others. shift parameter substitution. Control statements The test command The if statement while loops for loops The case statement. Special characters Redirection of errors, here documents, quoting. Arithmetic in shell scripts The expr command. System shell scripts Screen handling The terminfo database, The tput command. Advanced issues (optional session) Shell functions, getopts, xargs, debugging shell scripts, portability issues. Extras in the Korn shell. Optimising shell scripts The time command, performance tips.
Face to face One to one.
Basic Life Support (BLS) and Safe use of AED training
This 1 day course is designed for the end user who is using or will use Office 365. This course will provide delegates with the knowledge and skills to efficiently use Office 365 on a day-to-day basis. The course is designed with real world scenarios in mind. Delegates will learn how to use Outlook Online, Skype for Business, OneDrive for Business, SharePoint Online, and OneNote. At the end of this course delegates will be able to effectively navigate Office 365 and make use of all of the features of Office 365 Office 365 Overview Introducing Cloud Computing Identify and Outline the Component Products in Office 365 including Outlook Web App, Office Online Apps, OneDrive and Skype for Business Navigating around Office 365 Customising the Office 365 Nav Bar Updating your Profile in Office 365 Using the Outlook Online Application Overview of Outlook Online Working with Email and Folders Outlook People and IM Contacts Using the Calendar Shared Calendars Outlook Tasks in the Web App Setting Outlook Options, Signatures, Automatic Replies and Rules Using Skype for Business Overview of Skype for Business Viewing and Setting Presence Status Using Instant Messages in Business Understanding the Interactive Contact Card in Microsoft Office Applications Integration with Outlook Using Skype for Business for Online Presentations including Content Sharing, Polls and a Virtual Whiteboard Working with OneDrive for Business What is OneDrive for Business? Navigating around OneDrive Accessing Content in OneDrive Using the Office Online Apps Sharing Documents and Collaborating Connecting Microsoft Office to OneDrive Creating Office Documents and Saving Directly to OneDrive Using Groups and Delve Introduction to Groups Collaborating using Groups Getting to Content using Delve Requirements Requirements Before attending this course, students must have: Basic understanding of Microsoft Office Basic understanding of Microsoft Windows Operating systems
UNIX shell programming training course description This course has been designed as a follow on course for the XML primer course. The course looks at the use of XSLT in the transforming and styling XML documents. What will you learn Read shell scripts. Write shell scripts. Use different types of quotes. Recognise the role of shell scripts within the UNIX system. UNIX shell programming training course details Who will benefit: Programmers developing programs under UNIX. Anyone working with XML. Administrators Support personnel who wish to find out more about the workings of UNIX or write simple utility programs. Prerequisites: UNIX fundamentals Some programming experience would be useful although not essential. Duration 2 days UNIX shell programming training course contents Review of UNIX fundamentals Basic shell scripts What does the shell do? How are commands executed? Different shells. What is a shell script? Comments, creating shell scripts. Variables Setting variables, using variables, set, scope, export, sourcing, environmental variables, read. Positional parameters 0 to $9, $#, $* and others. shift parameter substitution. Control statements The test command, The if statement, while loops, for loops, The case statement, Special characters, Redirection of errors, here documents, quoting. Arithmetic in shell scripts The expr command. System shell scripts Screen handling The terminfo database The tput comand Avanced issues (optional session) Shell functions, getopts, xargs, debugging shell scripts, portability issues. Extras in the Korn shell. Optimising shell scripts The time command, performance tips.