Getting Started OTHM Level 7 Diploma, Project Management qualification aims to develop the advanced skills of senior managers responsible for projects. It incorporates a comprehensive understanding of the basic topics to manage business projects in a hectic environment. This qualification aims to understand better both theoretical and practical aspects of project, programme and portfolio management. It helps learners acquire the skills and competencies necessary to plan, monitor, control and deliver successful projects, programmes and portfolios. Key Benefits All the important management theories and models are covered in this course. As a result, the students will gain a better understanding of the various management techniques that are applicable in the workplace. It will be helpful to the students to develop their problem-solving skills through the practical application of the various management models and theories. A nationally - recognised qualification, the credits earned at this course can be transferred to other courses if the students want to pursue an MBA or any other Master's. On completing the course, the students can demonstrate their proficiency in the various management practices, improving their chances of making a successful career progression. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, offering students the opportunity to study at their convenience. Live Classes (for Blended Learning Students only). Assessment Time-constrained scenario-based assignments No examinations Entry Requirements For entry into the OTHM Level 7 Diploma Project Management qualification, learners must possess the following: An honours degree in a related subject or a UK level 6 diploma or an equivalent overseas qualification Mature learners (over 21 years) with management experience International students whose first language is not English, will need to have a score of 5.5 or above in IELTS (International English Language Testing System) Progression On successful completion of the OTHM Level 7 Diploma Project Management, many progression opportunities become available: Master's top-up programmes at many universities in the UK and overseas with advanced standing or Directly into employment in an associated profession. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance learning and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is earned with 13 - 36 credits The diploma is completed with at least 37 credits The OTHM Level 7 Diploma in Project Management qualification consists of 5 mandatory units for a combined total of 120 credits, 1200 Hours Total Qualification Time (TQT) and 480 Guided Learning Hours (GLH) for the completed qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Planning, Controlling and Leading a Project Reference No : F/618/0223 Credit : 30 || TQT : 300 This unit aims to introduce learners to the realities of developing a project. It'll also introduce learners to the challenges of project management practice within the global business arena. It aims to push thinking critically about project management as complex, process-based cultural systems and as constantly developing with the high performing team efforts. As increasing number of firms have project development and project management activities, understanding the efficient project management is of significant importance. Learners will know about the roles and responsibilities of a project team members. Various level of management skills are going to be studied with special analysis on success factors, monitoring and control. UNIT2- Procurement Risk and Contract Management Reference No : R/618/0226 Credit : 30 || TQT : 300 The aim of the unit is to enable the student to understand the core concepts of procurement along with the importance of identifying and managing risks related to procurement and contract management. The learners will also develop a critical understanding of various legislative frameworks important for procurement and consider frameworks for risk assessment in the procurement context. UNIT3- Advanced Project and Logistics Management Reference No : H/618/0229 Credit : 20 || TQT : 200 The aim of this unit is to enable the learner to know concepts of portfolio management and therefore the associated features. The worth of getting a Project Management Office also will be examined and also the stages of creating and effective project management office are going to be considered. Learners also will examine the provision chain ecosystem and review IT frameworks appropriate for logistics and supply chain complexities. UNIT4- Operations and Information Management for Project Managers Reference No : K/618/0233 Credit : 20 || TQT : 200 The aim of this unit is to develop critical understanding of managing operations ,data and information systems within projects. The interrelationships within functional areas are examined and also the influence of up to date factors. Learners will explore organisational strategy in relevancy capacity to plan for products and consider the worth of inventory management using information systems and inventory scheduling. UNIT5- Advanced Research Methods Reference No : A/618/0236 Credit : 20 || TQT : 200 The unit aims to equip learners with the realistic, technical, and methodological skills to conduct independent research for the learners research and management broadly defined. It recognises that conducting research requires the enhancement of specific and generic research skills, including understanding the research design process, understanding different techniques for conducting research in business and management studies, and appreciating the moral and social implications of undertaking high value research. This unit will enable learners to develop critical awareness of key research skills as researchers and/or intendent practitioners. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.
Proofreading & Copy Editing If you have good grammar and writing skills and want to become a skilled proofreader, this Proofreading & Copy Editing course is perfect. While scanning digital and offline content on various subject matters, you will become an expert in tracking errors. This comprehensive Proofreading & Copy Editing course will teach you how to use effective editing tools like checking content for spelling, punctuation, and grammar mistakes, as well as basic formatting. The Proofreading Copy Editing course will also teach you tips and tricks for fast and efficient proofreading, ensuring that no errors are overlooked. After completing this Proofreading and Copy Editing course, you will have the practical knowledge and skills to pursue a wide range of career opportunities in the field of proofreading. Learning Outcomes After completing this Proofreading & Copy Editing Bundle course, you will be to: Understand the basic concepts of proofreading. Understand how to apply the Style Guide. Understand the writer's language and query effectively. Understand how to proofread on paper. Understand how to proofread on-screen. Know the words and phrases commonly confused or misused. Courses are included in this Bundle Course Course 01: Level 5 Proofreading & Copy Editing Course 02: Anger Management Course 03: Communication Skills Course Course 04: Level 5 Negotiation Skills Course Course 05: Level 5 Report Writing Course Course 06: Level 7 Life Coaching Other Benefits of Level 5 Proofreading & Copy Editing Free 6 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 5 Proofreading & Copy Editing Course] Proofreading & Copy Editing Industry Experts Designed this Proofreading & Copy Editing course into 17 detailed modules. Course Curriculum of Proofreading & Copy Editing Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 08: Copy Editing - Checking Accuracy and Facts Module 9: Copy Editing - Legal Checks Module 10: Career Development Assessment Method of Proofreading Copy Editing After completing each module of the Proofreading and Copy Editing Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Proofreading Copy Editing After completing the MCQ/Assignment assessment for this Proofreading & Copy Editing course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Proofreading & Copy Editing This Proofreading Copy Editing course is ideal for those who want to improve their proofreading & copy-editing skills and prepare for the job of their dreams! Requirements Proofreading & Copy Editing Students who intend to enrol in this Proofreading Copy Editing Course must meet the following requirements: Proofreading & Copy Editing: Good command of the English language Proofreading & Copy Editing: Must be vivacious and self-driven Proofreading & Copy Editing: Minimum Basic computer knowledge Proofreading & Copy Editing: A minimum of 16 years of age is required Career path Proofreading & Copy Editing Candidates who complete the Proofreading & Copy Editing course can pursue a wide range of jobs, including: Proofreader - Average income between £43K - £56K Copy Editor - Average income between £27K - £44.5K Content Writer - Average income between £44k - £58k Certificates Certificate of completion Digital certificate - Included
Instructions to Manage Virtual Teams Certification Because of the web, numerous representatives would now be able to work distantly. This has introduced another test for chiefs, on the grounds that overseeing office-based and virtual groups requires various abilities. In this course, you will find out about the fundamental standards hidden the powerful administration of virtual groups. You will figure out how to expect and beat basic traps, guaranteeing that all colleagues stay profitable. You Will Learn: What virtual groups are The difficulties of dealing with a virtual group Instructions to set assumptions for great working practices The standards of compelling correspondence you should see while dealing with a virtual group Instructions to help camaraderie when working distantly Advantages of Taking This Course: On the off chance that you need to deal with a group of telecommuters, this course will assist you with expecting and beat issues you may experience. On the off chance that you fill in as a component of a virtual group, this course will assist you with improving your functioning connections. On the off chance that you are keen on hierarchical brain science, this course will furnish you with an outline of an arising subject of conversation and interest in the field. In the event that you are a consultant, this course will help you fit in as a transitory proportion of a virtual group.
Learning Outcomes Learn what Python programming is and its basic data types Know the fundamentals of Python operators Deepen your understanding of control flow part - 1 and control flow part - 2 Enhance your idea of user input and error handling Get acquainted with Python scripting and libraries Get an introduction to OPP and learn the advanced OPP Description According to a statistic, Python is one of the most demanding jobs in the UK, which offers a salary of almost £60,000 to programmers who are skilled in Pythons. This demand opens up many opportunities for freshers and experts in various IT fields. So, if you are from a programming background or wish to start your career in the relevant field, gain adequate skills in Python and shine in your future career with the help of the Python Programming: Beginner to Experts course. Our immersive Python Programming: Beginner to Experts course will help you gain a thorough understanding of what Python is all about and in which sectors it's mostly used. Moreover, this course will provide you with knowledge of basic data types. In addition, you will learn about Python operators, user input and error handling and many more. While progressing through your study, you can also get to learn about Python scripting and libraries. It will also introduce you to the primary and advanced levels of OPP. However, after completing this comprehensive course, you will immediately receive a CPD- Certificate of achievement, which will not only help you boost your confidence but also put some weight on your resume. So, enrol and begin your journey now! Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post. Method of Assessment After completing this course, you will be provided with some assessment questions. To pass that assessment, you need to score at least 60%. Our experts will check your assessment and give you feedback accordingly. Career path We designed this course with the aim of increasing your expertise in Python so that you can pursue your career in the relevant field. Such as - Web Developer Software Engineer Data Scientist Machine Learning Engineer Data Analyst
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Give a compliment to your career and take it to the next level. This Risk management, Compliance & Paralegal bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Risk management, Compliance & Paralegal bundle will help you stay ahead of the pack. Throughout the Risk management, Compliance & Paralegal programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Risk management, Compliance & Paralegal course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 1: Training of Compliance Officer Level 3 Course 2: Paralegal Course 3: Employment Law Level 3 Course 4: Workplace Confidentiality Course 5: GDPR Data Protection Level 5 Course 6: Financial Investigator Course 7: Fraud Management & Anti Money Laundering Awareness Complete Diploma Course 8: Security Management Advanced Diploma Course 9: Stress Management Training Course 10: Workplace Safety Course As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Risk management, Compliance & Paralegal to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Risk management, Compliance & Paralegal: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum: Course 1: Risk Management Level 7 Module 01: Introduction Module 02: Risk and Types of Risk Module 03: Benefits of Risk Management Module 04: Enterprise Risk Management Module 05: Risk Management Process Module 06: Risk Analysis & Assessment Module 07: The Risk Evaluation Process Module 08: Managing Financial Risks Module 09: The Fundamentals of Operational Risk Management Module 10: Managing Technology Risks Module 11: Managing Legal & Political Risk Module 12: Environmental Risk Assessment Module 13: Risk Assessment at Workplace Module 14: Market & Social Risk Assessment And More..... Course 2: Training of Compliance Officer Level 3 Module 01 : Introduction to Compliance Module 02 : Compliance Management System Module 03 : Basic Elements of Effective Compliance Module 04 : Compliance Audit Module 05 : Compliance and Ethics Module 06 : Introduction to Risk and Basic Risk Types Module 07 : Further Risk Types And Much More..... Course 3: Paralegal Module 01: Understanding the Concept of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills for Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict and Conflict Resolution Module 13: Professional Conduct and Ethics of Paralegals Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals Course 4: Employment Law Level 3 Module 01: Basic of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Employee Handbook Module 05: Disciplinary Procedure Module 06: National Minimum Wage & National Living Wage Module 07: Parental Right, Sick Pay & Pension Scheme Module 08: Discrimination in the Workplace Module 09: Health & Safety at Work Module 10: Dismissal, Grievances and Employment Tribunals Module 11: Workplace Monitoring & Data Protection Course 5: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 6: GDPR Data Protection Level 5 Module 01: GDPR Basics Module 02: GDPR Explained Module 03: Lawful Basis for Preparation Module 04: Rights and Breaches Module 05: Responsibilities and Obligations Course 7: Financial Investigator Module 01: Introduction to Financial Investigator Module 02: Introduction to Financial Investigation Module 03: Characteristics of Financial Crimes Module 04: Categories of Financial Crimes Module 05: Financial Crime Response Plan Module 06: Collecting, Preserving and Gathering Evidence Module 07: Laws against Financial Fraud Course 8: Fraud Management & Anti Money Laundering Awareness Complete Diploma Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 9: Security Management Advanced Diploma Module 01: Introduction to Security Management Module 02: Organisational Security Management Module 03: Security Risk Analysis and Risk Reduction Module 04: Physical and Information Security Protection Module 05: Business Resilience and Crisis Management Module 06: Cyber Security and Fraud Prevention Module 07: Security Investigations and Threat Awareness Module 08: Laws and Regulations Course 10: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! Course 11: Workplace Safety Course Module 01 : Health and Safety at Work and the Laws Module 02 : Managing for Health and Safety Module 03 : Risk Assessment and Common Risks Module 04 : Workplace Health, Safety and Welfare Module 05 : Accidents and Ill Health at Work Module 06 : Electrical, Fire and Gas Safety Module 07 : Safety in Different Work Settings Module 08 : Work Equipment Hazards and Risk Control Module 09 : Other Health and Safety Hazards at Work CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Risk management, Compliance & Paralegal bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Risk management, Compliance & Paralegal is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Risk Management Level 7) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
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Description A certificate program in customer service helps students gain entry-level customer service positions by teaching them how to use basic office computer applications, such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers. They also learn how to analyze basic behavioral patterns of different customer personalities and the right ways to deal with them. Who is the course for? Managers, supervisors and customer service staff, as well as staff in departments, directly deal with customers on daily basis in any kind of job or business. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Customer Service Basics course helps students to work as a company's client interaction and conflict-resolution representatives. Together with experience, you will stand high chances of promotion and ultimately gain the title of manager. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Mock Exam Mock Exam- Customer Service Basics 00:20:00 Final Exam Final Exam- Customer Service Basics 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00