2792 Basic courses

At Dakoda’s Dance Academy, we offer a nurturing environment where preschool children can learn to express themselves through movement. We understand that children develop at different rates, which is why our classes are tailored to each child’s abilities. Our experienced and highly trained instructors have a passion for teaching and helping children reach their full potential. Our Adult & Baby Ballet classes focus on developing children’s coordination, balance, and strength, while also introducing them to the basics of ballet technique. We use props such as ribbons and scarves to help engage the children and make the classes fun, imaginative and interactive. Age-appropriate preschool music is also used

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Learn the relaxing art of cross stitch and create a beautiful card! This beginner-friendly workshop is perfect for adults and children (8+). All materials provided. Discover the benefits of hand sewing while making a unique gift. No experience needed!

Temari Ball Making Workshop Beautiful, luxurious, and heartfelt. Temari are cherished gifts, symbolizing friendship and loyalty. The making of temari balls is a Japanese craft that originated in China and came to Japan around the 7th century A.D. Traditionally, temari were given as gifts symbolizing deep friendship and loyalty and evolved from a fairly basic form into exquisite works of art. Historically, temari were constructed from the remnants of old kimonos. As time passed, traditional temari became an art, with the functional stitching becoming more decorative and detailed, until the balls displayed intricate embroidery. This workshop is suitable for beginners and will introduce you to the art of the temari, using a basic herringbone stitch to create a traditional design. Your tutor will guide you through the making process. Using an array of colourful threads and a carefully designed pattern, you will create your very own temari ball. The workshop will run from 10.00am until 4.00pm. All the materials and tools will be supplied, including a workshop apron for you to wear during your day. There will be a pause for a ploughman-style lunch partway through the day, which is also provided. Additional ball-bases will be available to purchase on the day, should you wish to go on and make more temari gifts for your friends. This is a wonderful opportunity to create something beautiful, to gift or to treasure. Places on this workshop are limited to 8. Sunday 30th March 2025 10.00am - 4.00pm £80.00 (includes lunch and materials) Birlingham, Worcestershire

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🗓 Date: Tuesday 23rd September ⏰ Time: 10:45am – 11:45am 📍 Location: Hatch 1, The Hat Factory, Luton 🎯 Level: Beginner Ready to get started on social media? This hands-on workshop is perfect for entrepreneurs and small businesses looking to create their Facebook and Instagram business pages and start building an engaged online audience. What You’ll Learn: How to create a business page on Facebook & Instagram Introduction to Meta Business Suite Basics of creating engaging posts Tips for growing audience engagement Setting up a Canva account for easy design Please bring a laptop or tablet to take part in the interactive session.

🗓 Date: Wednesday 24th September ⏰ Time: 12:30pm – 1:30pm 📍 Location: Hatch 1, The Hat Factory, Luton 🎯 Level: Intermediate Want to design eye-catching graphics for your business without hiring a designer? This hands-on Canva workshop will teach you how to create everything from social media posts to posters—completely free. Even if you’ve never used Canva before, this session will walk you through the basics and help you feel confident designing professional marketing materials that reflect your brand. What You’ll Learn: How to create a simple, branded social media post Designing flyers or posters for print Exploring Canva’s free tools and layout options Tips and tricks to get the most out of the platform What’s included in the Pro version and whether it’s worth it 💻 Laptop or tablet required for hands-on exercises. Ideal for small business owners, creatives, and anyone who wants to improve their visual marketing—no design experience needed!

This course is very much a discussion, so be prepared to present and critically analyse your own and class mates work. You will also need to bring a few examples of work you have done in the past. Learning and applying best practice visualisation principles will improve effective discussions amongst decision makers throughout your organisation. As a result more end-users of your dashboards will be able to make better decisions, more quickly. This 2 Day training course is aimed at analysts with good working knowledge of BI tools (we use Tableau to present, but attendees can use their own software such as Power BI or Qlik Sense). It is a great preparation for taking advanced certifications, such as Tableau Certified Professional. Contact us to discuss the Visual Analytics Best Practice course Email us if you are interested in an on-site course, or would be interested in different dates and locations This Tableau Desktop training intermediate course is designed for the professional who has a solid foundation with Tableau and is looking to take it to the next level. Attendees should have a good understanding of the fundamental concepts of building Tableau worksheets and dashboards typically achieved from having attended our Tableau Desktop Foundation Course. At the end of this course you will be able to communicate insights more effectively, enabling your organisation to make better decisions, quickly. The Tableau Desktop Analyst training course is aimed at people who are used to working with MS Excel or other Business Intelligence tools and who have preferably been using Tableau already for basic reporting. The course includes the following topics: WHAT IS VISUAL ANALYSIS? Visual Analytics Visual Analytics Process Advantages of Visual Analysis Exercise: Interpreting Visualisations HOW DO WE PROCESS VISUAL INFORMATION? Memory and Processing Types Exercise: Identifying Types of Processing Cognitive Load Exercise: Analysing Cognitive Load Focus and Guide the Viewer Remove Visual Distractions Organise Information into Chunks Design for Proximity Exercise: Reducing Cognitive Load SENSORY MEMORY Pre-attentive Attributes Quantitatively-Perceived Attributes Categorically-Perceived Attributes Exercise: Analysing Pre-attentive Attributes Form & Attributes Exercise: Using Form Effectively Colour & Attributes Exercise: Using Colour Effectively Position & Attributes Exercise: Using Position Effectively ENSURING VISUAL INTEGRITY Informing without Misleading Gestalt Principles Visual Area Axis & Scale Colour Detail Exercise: Informing without Misleading CHOOSING THE RIGHT VISUALISATION Comparing and Ranking Categories Comparing Measures Comparing Parts to Whole Viewing Data Over Time Charts Types for Mapping Viewing Correlation Viewing Distributions Viewing Specific Values DASHBOARDS AND STORIES Exercise: Picking the Chart Type Exercise: Brainstorming Visual Best Practice Development Process for Dashboards and Stories Plan the Visualisation Create the Visualisation Test the Visualisation Exercise: Designing Dashboards and Stories This training course includes over 20 hands-on exercises to help participants “learn by doing” and to assist group discussions around real-life use cases. Each attendee receives an extensive training manual which covers the theory, practical applications and use cases, exercises and solutions together with a USB with all the materials required for the training. The course starts at 09:30 on the first day and ends at 17:00. On the second day the course starts at 09:00 and ends at 17:00. Students must bring their own laptop with an active version of Tableau Desktop 10.5 (or later) pre-installed. What People Are Saying About This Course "Steve was willing to address questions arising from his content in a full and understandable way"Lisa L. "Really enjoyed the course and feel the subject and the way it was taught was very close to my needs"James G. "The course tutor Steve was incredibly helpful and taught the information very well while making the two days very enjoyable."Bradd P. "The host and his courses will give you the tools and confidence that you need to be comfortable with Tableau."Jack S. "Steve was fantastic with his knowledge and knowhow about the product. Where possible he made sure you could put demonstrations in to working practice, to give the audience a clear understanding."Tim H. "This was a very interesting and helpful course, which will definitely help me produce smarter, cleaner visualisations that will deliver more data-driven insights within our business."Richard A. "Steve is very open to questions and will go out of his way to answer any query. Thank you"Wasif N. "Steve was willing to address questions arising from his content in a full and understandable way"Lisa L. "Really enjoyed the course and feel the subject and the way it was taught was very close to my needs"James G.

Dakoda’s Dance Academy, we offer a nurturing environment where preschool children can learn to express themselves through movement. We understand that children develop at different rates, which is why our classes are tailored to each child’s abilities. Our experienced and highly trained instructors have a passion for teaching and helping children reach their full potential. Our baby ballet classes focus on developing children’s coordination, balance, and strength, while also introducing them to the basics of ballet technique. We use props such as ribbons and scarves to help engage the children and make the classes fun, imaginative and interactive. Age-appropriate preschool music is also used Here are a few reasons why you should choose Dakoda's Dance Academy for your child's ballet classes 1. Highly Qualified Teachers: 2. Focus on Technique: 3. Small Class Sizes.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.