Telecomms training course description A comprehensive tour of the telecommunications technologies and terminology currently in use, and under development. What will you learn List and describe components of the PSTN. Explain how calls are made over the PSTN Compare analog and digital transmission methods. Describe the technologies within the transport plane. Recognise the benefits of extra features available in today's telephone networks. Telecomms training course details Who will benefit: Anyone new to the Telecommunications industry. Prerequisites: None. Duration 2 days Telecomms training course contents Telephone network architecture Handsets, local loop, distribution points, Local exchanges, main telephone switches, PBXs. Making a call - some basics Telephone call components, how a telephone call works, accessing the local exchange, loop disconnect, DTMF, standards, E.164, PSTN routing, Intelligent Networks, Special Rate Services. Analogue vs Digital Voice characteristics, PSTN bandwidth, analogue signalling, Digital encoding, PCM and the 64k, ADPCM and other voice compression methods. PBXs PABX, Call processing, networking PBXs, PBX facilities, bandwidth, blocking probability and Erlangs, Erlang models, using Erlang tables. Transmission methods Two wire transmission, 64k circuits, Nx64, E1, 2 wire to 4 wire conversion, echo, echo suppression, echo cancellers, twisted pair, coax, fibre optic, power lines, satellite systems, microwave. Signalling Analogue signalling, loop start, earth calling, E&M, AC15. Digital signalling -CAS, robbed bits and E1 slot 16 signalling. Digital signalling CCS, Q.931, SS7, Q.SIG, DPNSS, DASS2. Transport planes PDH, PDH issues, SDH, SDH architecture, SDH standards, SDH bit rates, SDH mulitplexors, DWDM. Networks Circuit Switched Networks, TDM, Packet Switched Networks, Frame Relay, Message Switching, Circuit Switching, STDM, Cell Switching, ATM, ATM cells, ATM traffic parameters, ATM QoS, MPLS. Other network access Modems, modulation, speeds, ISDN, BRI, PRI, xDSL, SDSL, ADSL. Other Services Centrex, VPNs, FeatureNet, CTI, Call Processing Systems, Voice Mail, Automated Attendant Systems, Interactive Voice Response, Call Management Systems, Call Conferencing, Star Services. Mobile communications 3 types of wireless telephone, mobile generations, base stations, cells, GSM, GPRS, 3G, UMTS, WCDMA, 4G, LTE. VoIP overview What is VoIP, VoIP benefits, What is IP? The IP header, Packetising voice, VoIP addressing, H.323, SIP, RTP. Bandwidth requirements.
Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans
Medical acupuncture course designed for manual therapists, including osteopaths, chiropractors, physiotherapists and sports therapists
Why Choose Photoshop Basics to Essentials Training Course? Course Link Mastering Photoshop is crucial for securing positions in creative fields such as graphic design, digital design, and user interface (UI) design. Acquiring this skill serves as a foundation to excel in various design programs essential for creative professionals. Duration: 16 hrs. Method: 1-on-1, Personalized attention. Schedule: Tailor your own hours of your choice, available from Monday to Saturday between 9 am and 7 pm. Photoshop Course: Total 16 hrs Module 1: Keyboard and Toolbar Shortcuts Customize toolbars and keyboard shortcuts for efficient workflow Learn essential keyboard shortcuts for faster navigation Module 2: Advanced Layer Management Filter, search, and color code layers for better organization Group and merge layers to streamline your design process Explore Blending Modes for creative effects Module 3: Blending Modes Understand Blending Modes and their usage within layers and effects Apply Blending Modes to enhance your designs Module 4: Layer Comps Discover Layer Comps and their benefits in managing complex designs Create, edit, and update Layer Comps for different design versions Export Layer Comps to PSD, PDF, and JPEG formats Module 5: Drawing Vectors Work with Vector images using shapes and the Pen Tool Use the Direct Selection Tool for precise editing Apply colors and create Clipping Masks with vectors Module 6: Advanced Type Techniques Convert text into Shapes and utilize font style changes with the Pen Tool Use text as a Clipping Mask and create text Outlines Design 3D text for impactful typography Module 7: Advanced Adjustment Layers Master advanced adjustments like Curves, Levels, and Black and White Utilize Selective Color and Gradient Maps for creative color control Module 8: Advanced Selection Techniques Use Smart Radius and Select and Mask for precise selections Learn to select complex objects like hair using Color Range and the Pen Tool Save and manage selections using the Path Panel Module 9: Colorizing Black and White Images Module 10: Displacement Maps Module 11: Advanced Filters Create Trees, Frames, Clouds, and Fire with filters Use Polarized, Wave, and Extrusion for artistic effects like "Japanese Sun" Explore Vanishing Point Filter, Camera RAW, Blur for depth of field, and Filter Gallery Combine 3D text with Vanishing Point for stunning designs Use Liquify for image manipulation Module 12: Introduction to Actions Automate tasks using Photoshop's preset Actions Create your own Actions to save time and effort Module 13: Creating an Animated GIF Learn frame by frame animation Utilize the Timeline to create engaging animated GIFs Learning Outcomes: Master advanced selection techniques, including the Path and Pen Tool, for precise editing. Gain proficiency in advanced layer management and utilize Layer Comps for efficient design organization. Enhance your designs with a deeper understanding and application of Blending Modes. Create visually appealing 3D text and text outlines to add depth and impact to your artwork. Explore advanced Filters like Displacement Maps, Blurs, and Distortion for creative effects. Automate tasks with actions and batch processing, streamlining your workflow. Craft engaging animated GIFs to add dynamic elements to your designs. Skillfully set project requirements by identifying the purpose, target audience, copyright considerations, and project management tasks for successful project execution.
The course covers primary and some secondary skills allowing the flexibility to add extra subjects where needed.
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.
A cardiac arrest can happen to anyone, anywhere, at any time. Every second matters and this course will give you the confidence to act quickly and effectively. Most importantly, the course will also teach defibrillator operators how to perform effective CPR.
Gain comprehensive knowledge and practical skills for safe gastrostomy tube care with our course. Learn techniques, considerations, and patient care.
Gain comprehensive knowledge and practical skills in enteral tube care and feeding with our course. Learn about insertion techniques, maintenance, feeding methods, and addressing complications to ensure safe and effective patient care.