36131 BA courses delivered Online

The Art of Negotiation (Virtual) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

Introduction to Project Management: Virtual In-House Training This course provides practical insights into what is project management and how it is performed in a structured manner. This course provides practical insights into what is project management and how it is performed in a structured manner. You will learn how projects are selected, initiated, planned, executed, monitored and control, as well as closed, which could serve you ubiquitously. The goal of this course is to provide a minimally essential orientation to practical project management concepts, tools, and techniques. You will be provided with enough of these that can be applied from both a project manager and a key stakeholder perspective. What you Will Learn You will learn how to: Articulate on the basics of the project management profession Explain project management terms and concepts in practice Speak on how projects originate in mature organizations Employ a disciplined approach to initiating, planning, and managing projects to closure Identify and describe the roles and responsibilities of key project stakeholders Consider standard project processes to implement based upon the PMBOK® Guide Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Key terms and concepts Organizational framework Leadership framework Originating and Initiating Originating projects Initiating projects Planning Planning overview Scope and quality planning Resources and risk planning Schedule and cost planning Project baselining Executing and Controlling Executing Monitoring and Controlling Closing Project closing overview Closing administratively Closing financially Summary and Next Steps Review of goals, objectives, key concepts, and expectations Evaluations

Critical Thinking and Creative Problem Solving (Virtual) Two critical skillsets for the future of work are critical thinking and creative problem solving. These modes of working and thinking intersect and overlap; both are necessary and both can be taught. Having the ability to exercise creativity while at the same time applying structure and discipline to the thinking process is a key competency in the twenty-first century workplace. This course explores the interplay between critical and creative thinking, and the necessity of each to effective problem solving and decision making. Participants will learn a variety of techniques to apply critical thinking to real-life scenarios. They will experiment with different problem-solving approaches and will learn about cognitive influences on our decisions and choices. The course delves into the business value of creativity and involves participants in actively integrating criticality, creativity, and problem solving. What you will Learn At the end of this program, you will be able to: Explain basic concepts of problem solving Infer types of cognitive biases that impact decision making Utilize types of root cause analysis Differentiate among obstacles to sound decision making Apply a variety of problem-solving approaches / processes to existing challenges Evaluate alternative solution methods using various techniques Analyze real world problem scenarios to determine the lateral thinking type needed to address them Getting Started Foundation Concepts Definitions Thinking modes and cognitive bias Basic problem-solving framework Problem Definition and Solution Generation Root cause analysis Basic problem-solving obstacles Generating alternative solutions Evaluating Alternatives Critical thinking guidelines Obstacles to sound decision making Tools for evaluating alternatives Exploring Lateral Thinking Problem-solving challenge Workplace application Summary and Next Steps

Estimating for Business Analysts: Virtual In-House Training A business analyst does not have authority to estimate the project and will not be held responsible for the project staying within the proposed budget; however, the business analyst does participate in various planning exercises with the project team. Many times the business analyst is on his or her own, required to provide estimates of how long it will take to perform their tasks. This course acquaints you with the basics of estimating from the point of view of the business analyst, emphasizing time estimates for the work. It also covers some of the product cost estimates that a business analyst may have to provide when the business is performing a cost/benefit analysis for the project. What you will Learn You'll learn how to: Translate business needs and requirements into estimates Estimate durations using a variety of techniques Negotiate differences in estimates Getting Started Introductions Course structure Course goals and objectives Foundation Concepts The importance of estimating to a business analyst The good and bad of estimating The project context The meaning of good estimating Focuses of estimating Characteristics of a good estimate Estimating the Time Requirements Applicable BABOK® Knowledge Areas Business Analysis Planning and Monitoring Elicitation and Collaboration Estimating the elicitation Information Gathering Plan Relative times for elicitation activities Planning and estimating the business analysis approach and activities Planning the business analysis activities Impact of process Estimating the Product Estimating the value of the product Business analyst's role Defining and determining value Function and use case points Agile estimating Planning Poker Other agile estimating techniques Negotiating estimates Negotiation techniques Negotiation approaches Summary What did we learn, and how can we implement this in our work environment?

Managing Stress and Building Resilience: In-House Training Stress has an impact on all of us at some point in our professional lives. Learning how to manage stress and build resilience will result in higher professional productivity, better health, and more sustainable living habits. It will also help us create a physical - and emotional - work-life balance. In this one-day workshop, you will learn practical solutions to sustain behavior change that can positively impact your life on both a professional and personal level. When you are able to reduce the level of negative stress that affects you, your performance improves, along with your health and happiness. The objective of this course is therefore not only to create awareness around emotional well-being in a work context, but also to help participants create a better overall balance between the investment they make in their personal and professional lives. This course covers how our perceptions affect our beliefs and how our beliefs affect our actions. You will learn a host of stress-reduction techniques, while exploring your own stress triggers and responses. Highly interactive, the sessions cover a blend of theory, discussions, and exercises. You will explore concepts with fellow participants within a safe environment where skills and habits can be developed, sharpened, and improved. What You Will Learn At the end of this program, you will be able to: Identify what stress feels like and what the typical symptoms and reactions are to stress Analyze your own responses to stressful events and the consequences of those reactions Organize your work structure to reduce stress and build resilience Recognize activities that drain you and those that give you energy Generate relief from stressful events Cultivate a mindset of resilience Better manage your time, work commitments, and personal boundaries in order to be most effective at your job Getting Started What is stress? Beliefs and thinking errors Work-life balance Drainers and energizers Stress reduction techniques Time management Summary and Next Steps

Managing Stress and Building Resilience: Virtual In-House Training Stress has an impact on all of us at some point in our professional lives. Learning how to manage stress and build resilience will result in higher professional productivity, better health, and more sustainable living habits. It will also help us create a physical - and emotional - work-life balance. In this one-day workshop, you will learn practical solutions to sustain behavior change that can positively impact your life on both a professional and personal level. When you are able to reduce the level of negative stress that affects you, your performance improves, along with your health and happiness. The objective of this course is therefore not only to create awareness around emotional well-being in a work context, but also to help participants create a better overall balance between the investment they make in their personal and professional lives. This course covers how our perceptions affect our beliefs and how our beliefs affect our actions. You will learn a host of stress-reduction techniques, while exploring your own stress triggers and responses. Highly interactive, the sessions cover a blend of theory, discussions, and exercises. You will explore concepts with fellow participants within a safe environment where skills and habits can be developed, sharpened, and improved. What You Will Learn At the end of this program, you will be able to: Identify what stress feels like and what the typical symptoms and reactions are to stress Analyze your own responses to stressful events and the consequences of those reactions Organize your work structure to reduce stress and build resilience Recognize activities that drain you and those that give you energy Generate relief from stressful events Cultivate a mindset of resilience Better manage your time, work commitments, and personal boundaries in order to be most effective at your job Getting Started What is stress? Beliefs and thinking errors Work-life balance Drainers and energizers Stress reduction techniques Time management Summary and Next Steps

ICA Specialist Certificate in Anti Money Laundering and Art Art market participants now face further regulatory requirements under 5AMLD. Implementing these requirements and dealing with regulators can be daunting. This unique qualification will give you the knowledge, skills and practical tools to carry out your role with confidence. Essential AML concepts - understand the fundamentals of money laundering and customer due diligence The risks for the art market - find out where participants are most vulnerable and the legal and regulatory requirements for the market Risk-based approach - discover how to assess and mitigate the risks AML in operation - see what good controls, monitoring, and customer due diligence look like ICA Specialist Certificates are awarded in association with Alliance Manchester Business School, the University of Manchester. This specialist qualification covers: Essential AML concepts Money laundering risks in the art market The art market - a summary AML in operation Risk-based approach, culture and governance

ICA Specialist Certificate in Corporate Governance - Course Overview Corporate governance is a key driver in delivering the right outcomes for organisations and helping them to meet corporate objectives. Regulators view effective corporate governance mechanisms as good indicators of a firm's culture of compliance because good governance is likely to indicate good internal culture. This online course will help you: get to grips with the purpose, key success factors and risks associated with governance understand the impact of good governance on the success of organisational strategies assess and design frameworks that serve your firm's objectives and improve performance evaluate the impact of the digital revolution on governance and future developments ICA Specialist Certificates, awarded in association with Alliance Manchester Business School, the University of Manchester, will help you quickly gain actionable knowledge to boost your confidence and credibility. Upon successful completion of this course, students will be awarded the ICA Certificate in Corporate Governance and will be entitled to use the designation -Spec.Cert(CorpGov) The function and purpose of the organisation The governance of regulated enterprise and the purpose of the Board of Directors The importance, impact and opportunity of organisational culture Conflict management in the organisation Organisational structure, hierarchy and policy frameworks Communication strategy Internal control and influence power Broad-base governance - beyond the balance sheet The digital revolution and its influence on governance Governance - a never ending story

ICA Certificate in Anti Money Laundering A practical, introductory-level course that will give you a solid understanding of core money laundering and terrorist financing risks. Through this qualification, you will: discover what money laundering and terrorist financing are and why sanctions are important appreciate the vulnerabilities of financial institutions to money laundering and terrorist financing explore what anti money laundering and combating terrorist financing is in practice and what the legal and regulatory structures look like understand management obligations and the risk-based approach to money laundering and terrorist financing Suitable for operational or front-line staff and those considering embarking on a new career in AML as a stepping-stone for study at a higher level. This course is awarded in association with Alliance Manchester Business School, the University of Manchester. What are the benefits of undertaking this qualification?: Flexible learning solutions that are suited to you Our learner-centric approach means that you will gain relevant practical and academic skills and knowledge that can be used in your current role Improve your career options by undertaking a globally recognised qualification that hiring managers look for as part of their hiring criteria Many students have stated that they have received a promotion and/or pay rise as a direct result of gaining their qualification The qualifications ensure that you are enabled to develop strategies to help manage and prevent risk within your firm, thus making you an invaluable asset within the current climate This ICA Certificate in Anti Money Laundering is awarded in association with Alliance Manchester Business School, the University of Manchester. Upon successful completion of this course, students will be awarded the ICA Certificate in Anti Money Laundering - Cert (AML) What will you learn? Understanding Money Laundering, Terrorist Financing and Sanctions Vulnerabilities of financial institutions to money laundering and terrorist financing Anti money laundering and combating terrorist financing in practice Anti money laundering and combating terrorist financing - legal and regulatory structures Management obligations and the risk-based approach to money laundering and terrorist financing How will you be assessed? Assessed by online multiple-choice exam

ICA Certificate in Financial Crime Prevention A practical, introductory course that will give you a solid understanding of core financial crime, fraud, bribery, and corruption risks. This qualification explores: Financial crime - the risks Fraud controls - different strategies, systems, and controls in practice Fraud typologies in banking Bribery & corruption - the risks and international initiatives to combat these risks Fraud response policy - explore the objectives of a plan, the reporting channels and contingencies This course is awarded in association with Alliance Manchester Business School, the University of Manchester. There are many benefits of studying with ICA: Flexible learning solutions that are suited to you Our learner-centric approach means that you will gain relevant practical and academic skills and knowledge that can be used in your current role Improve your career options by undertaking a globally recognised qualification that hiring managers look for as part of their hiring criteria Many students have stated that they have received a promotion and/or pay rise as a direct result of gaining their qualification The qualifications ensure that you are enabled to develop strategies to help manage and prevent risk within your firm, thus making you an invaluable asset within the current climate Students can expect the following outcomes Understanding of the key risks and controls essential for financial crime prevention. Knowledge to help protect a firm against the continuous threat of financial crime Verifiable evidence of learning ICA Certificate in Financial Crime Following successful completion of the ICA Certificate in Financial Crime Prevention training course, students will be able to use the designation 'Cert. (FCA).' This course is awarded in association with Alliance Manchester Business School, the University of Manchester. This ICA Certificate in Financial Crime Prevention training course develops knowledge and practical skills in the following areas: What is Financial Crime? What Are the Financial Crime Risks? Fraud Controls Banking - Fraud Typologies Identity Theft and Electronic Crime Bribery & Corruption Fraud Response Policy Criminal Offences - exploring the UK system At the end of the course there is a one hour multiple choice examination that is taken online.