Grateful Leadership™ - Using the Power of Acknowledgment® to Engage All Your People and Achieve Superior Results (On-Demand) Grateful Leaders can tap into the power of personal commitment and dedication by acknowledging people in an authentic and heartfelt manner. Those leaders who model true acknowledgment behavior will inspire others to do the same and to want to dramatically increase their levels of contribution to the organization, making the power of acknowledgment transformational. What you will Learn You'll learn how to: Understand and develop the capability to act upon the need for Grateful Leadership to create a culture of appreciation in the workplace Understand the potentially huge benefits of Grateful Leadership in the workplace Overcome the barriers to using acknowledgment Demonstrate the language and subtleties of authentic and heartfelt acknowledgement behavior Describe the Seven Principles of Acknowledgment for 'High-Interest Benefits' in the context of participant's personal leadership style Describe how to coach teams, managers, and other corporate stakeholders in using Grateful Leadership to produce breakthrough results Getting Started Introductions Course goals and objectives Introspection on the practice of Grateful Leadership The Workforce Engagement Sustainability Challenge Employees who are engaged, not engaged, and actively disengaged The costs of non-engagement Meeting the workforce engagement challenge Acknowledgment, Engagement, and Leadership Acknowledgment and its benefits Recognition versus acknowledgment 'Challenging people' case study Blanchard, Covey, Keith (Servant Leadership): how acknowledgment fits into these leadership models Leadership and acknowledgment The 5 C's - Consciousness, Courage, Choice, Communication, Commitment Employing the Power of Acknowledgment Overcoming barriers to acknowledgment The Seven High-Interest Benefits Principles of Acknowledgment Exploring the acknowledgment process Applying the Principles of Acknowledgment within the Context of Your Personal Leadership Style Case study The ROI of Grateful Leadership Creating your Grateful Leadership Personal Action Plan™ Creating a Vision Statement for your organization that incorporates Grateful Leadership into your corporate culture The 360° Grateful Leadership Competency Assessment
BOHS P904 - Management and control in leisure, display, therapy and other non-industrial systems is there to provide background and an overview of the risk of Legionella infection and how it can be controlled in leisure, display, therapy and other non-industrial water systems. It is a requirement of this course that candidates have successfully completed P901- Legionella- Management and Control of Building Hot and Cold Water Services [Syllabus GM.1]. Where both P901 and P904 courses are run on subsequent days or as a combined course then this pre-requirement is waived.
This comprehensive online course is designed to take learners from complete beginners to confident communicators in British Sign Language (BSL). Covering BSL Level 1 & 2, the course provides a structured approach to mastering essential vocabulary, grammar, and conversational skills used by the Deaf community in the UK. Through interactive video lessons, quizzes, and practical exercises, you’ll learn how to introduce yourself, ask questions, discuss daily activities, and engage in meaningful conversations. The course follows the UK government’s national BSL curriculum, ensuring you gain officially recognized skills. You’ll also explore Deaf culture, etiquette, and the importance of visual communication. Whether for personal growth, professional development, or to support Deaf friends and family, this course equips you with the confidence to use BSL in real-life situations. By the end, you’ll be prepared to progress to higher BSL qualifications or apply your skills in various workplace and social settings. Learning Outcomes ✔ Understand and use basic BSL vocabulary (greetings, numbers, family, weather, etc.). ✔ Construct simple sentences using BSL grammar and syntax. ✔ Engage in everyday conversations (shopping, travel, work, hobbies). ✔ Develop fingerspelling and number signing proficiency. ✔ Gain awareness of Deaf culture and communication etiquette. ✔ Prepare for official BSL Level 1 & 2 assessments (optional). ✔ Improve non-verbal communication and visual expression. Who Is This Course For? This course is ideal for beginners without BSL experience and those looking to formalize their skills. It suits parents of Deaf children, teachers, healthcare workers, customer service staff, and anyone interested in Deaf communication. Whether for career advancement, volunteering, or personal enrichment, this course provides a strong foundation in BSL. Career Path ✔ BSL Communicator (£20,000 - £30,000) ✔ Deaf Support Worker (£18,000 - £25,000) ✔ Teaching Assistant (SEND) (£18,000 - £28,000) ✔ Healthcare Communication Support (£22,000 - £35,000) ✔ BSL Interpreter (with further training) (£25,000 - £40,000+) Enrol today and start your journey into British Sign Language!
The Suicide Intervention Skills Course offers vital knowledge for anyone looking to make a difference in the lives of individuals struggling with suicidal thoughts. Through this course, you’ll gain a clear understanding of the signs and symptoms that often precede a crisis, as well as effective strategies to approach and intervene in such delicate situations. Designed to provide you with actionable skills, the course ensures you are prepared to respond with sensitivity and support, encouraging those in need to reach out for help. With a focus on mental health awareness and intervention techniques, this course is suitable for a wide range of professionals and individuals who want to be better equipped to provide support. The course content is tailored to help you understand the complexities of suicidal ideation, equipping you with the confidence to act appropriately when the situation arises. You’ll explore the role of empathy, active listening, and safety planning to help manage and reduce the risks of self-harm, ultimately providing a lifeline to those in crisis. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Suicide Intervention Module 2: Understanding Suicide Module 3: Causes of Suicide and Reasons for Living Module 4: Risk Assessment and Safety Planning Module 5: Suicide Intervention Models Module 6: Suicide Intervention Strategies Module 7: Providing Support and Follow-Up Module 8: Community Resources and Integration Module 9: Suicide Prevention and Self-Care Learning Outcomes: Analyze key factors contributing to suicidal tendencies. Perform effective risk assessments and safety planning. Implement diverse suicide intervention models and strategies confidently. Provide empathetic support and follow-up care for individuals at risk. Integrate community resources into comprehensive suicide prevention initiatives. Prioritise personal well-being through effective self-care practices. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Mental health professionals Counsellors and therapists Healthcare workers Social workers Educators Emergency responders Volunteers in community support roles Individuals passionate about mental health advocacy Career path Mental Health Counsellor Crisis Intervention Specialist Community Outreach Coordinator Social Services Worker Education and Training Specialist Suicide Prevention Advocate Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
BOHS P903 - Management and control of evaporative cooling and other high risk industrial systems is there to provide background and an overview of the risk of Legionella infection and how it can be controlled in Evaporative Cooling and other high risk Industrial type systems. It is a requirement of this course that candidates have successfully completed P901 - Legionella- Management and Control of Building Hot and Cold Water Services. Where both P901 and P903 courses are run on subsequent days or as a combined course then this prerequisite is waived.
In any construction or industrial environment, safety is never optional—it’s a necessity. The Site Safety Management course is designed to offer a clear, structured understanding of health and safety principles, legal responsibilities, and risk management strategies within construction and site operations. From risk assessment protocols to emergency planning, this course walks you through the vital knowledge every site manager, supervisor, or health and safety coordinator needs to uphold safety standards and reduce hazards. Through a wide range of modules, this course covers essential areas including health and safety legislation, communication protocols on site, managing electrical risks, working at height, and confined space procedures. Whether you're looking to build foundational knowledge or reinforce existing awareness, this course offers valuable insight into what safe site operations should look like—without the filler. It’s tailored for those seeking structured guidance to ensure health and safety practices are not only met, but consistently applied in a modern work environment. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 1: Health and Safety at Work and the Laws Module 2: Site Management Module 3: Risk and Value Management Module 4: Communications, Information and Documentation of Construction Module 5: Health and Safety in Construction Management Module 6: Managing for Health and Safety Module 7: Introduction and Basics Module 8: Safety Precautions Module 9: Electrical Incidents Module 10: Reducing and Controlling Risks Module 11: Introduction, Regulations and Duties Module 12: Assessment and Prevention of the Risks Module 13: Work at Height Equipment Module 14: Working in Confined Spaces and the Laws Module 15: Risk Assessment Module 16: Control Measures Module 17: Emergency Procedures Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Site Safety Management training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Site Safety Management training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included
Mental health has become an essential area of focus across every workplace, school, and social setting. The Wellbeing Officer's Guide Course is designed to provide a structured understanding of mental health challenges, conditions, and approaches. From childhood psychiatric disorders to stress, anxiety, mood disturbances, and more complex issues such as schizophrenia and personality disorders, this course offers a detailed exploration of mental health topics, framed within current social attitudes and workplace contexts. It also addresses legislation, therapeutic interventions, and how to respond to individuals in crisis, making it especially relevant for those supporting others in both professional and community roles. This course is ideal for anyone aiming to improve their knowledge of mental health without diving into medical territory. Whether you're supporting staff, students, colleagues, or members of the public, you'll gain insights into how mental health is viewed, managed, and supported across society. It offers a rounded view of mental wellbeing and equips learners with the awareness needed to approach sensitive issues with care and confidence. With structured modules and a focus on relevant topics, this guide is both informative and adaptable to a variety of support settings. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Mental Health Module 02: Childhood and Adolescent Psychiatric Module 03: Stress and Anxiety Disorders Module 04 : Schizophrenia Module 05: Personality Disorders Module 06: Mood Disorders Module 07: Eating & Sleeping Disorders Module 08: Self Harm and Suicide Module 09: Medication and Therapy in the treatment of Mental Illness Module 10: Social Attitudes to Mental Illness Module 11:Mental Health Legislation and Services Module 12 : Mental Health in the Workplace Module 13: Approach and React to People in Mental Health Crisis Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Wellbeing Officer's Guide training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Wellbeing Officer's Guide training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included
Step into the analytical core of commerce with our Commercial Analyst Training Course, designed to sharpen your understanding of how commercial decisions shape business outcomes. This course offers an in-depth look into the relationships, risks, and financial responsibilities that underpin commercial strategy—giving you the edge to assess, interpret, and respond to commercial data with confidence and clarity. From managing budgets and cash flow to navigating complex partnerships and shareholder roles, each module takes you further into the decision-making structures that keep businesses moving forward. You'll explore areas such as negotiation, project oversight, commercial risk, and customer lifecycle management—key components of a commercial analyst’s role. With a strong focus on data-driven insights and commercial awareness, this course equips you with the knowledge to evaluate performance, manage stakeholder expectations, and make informed contributions within any commercial environment. Whether you're working within an organisation or aiming to step into the commercial sector, this training gives you the tools to think commercially, act strategically, and interpret key financial and relational elements in a structured, effective manner. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Commercial Management Module 02: Commercial Relationship Part-1 Module 03: Commercial Relationship Part-2 Module 04: Partnership and Agreements Module 05: Budget Management Module 06: Cash Flow Management Part- 1 Module 07: Cash Flow Management Part- 2 Module 08: Negotiation Module 09: Commercial Risk Management Module 10: Commercial Project Management Module 11: Customer Relationship Management (CRM) Part-1 Module 12: Customer Relationship Management (CRM) Part-2 Module 13: Managing Customer Lifecycle Module 14: Roles of Shareholders in Commercial Management Module 15: Loans and Debts Management Module 16: Commercial Legislations Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Commercial Analyst training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Commercial Analyst training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included
In today’s fast-paced environment, the ability to manage pressure effectively is essential for maintaining high performance and well-being. This course explores the intricate relationship between stress and productivity, providing learners with a clear understanding of how pressure influences psychological and behavioural responses. Drawing from established theories such as the Inverted-U theory, the course delves into how stress can both hinder and enhance performance, depending on its management. Through focused modules, participants will gain insight into recognising pressure triggers and the impact they have on individual and team dynamics. Beyond theory, the course offers a deep dive into cognitive behavioural approaches and communication techniques tailored for high-pressure situations. Learners will develop an awareness of leadership roles in managing stress and fostering resilience within teams. With guidance from recognised health and safety authorities, the course equips individuals with knowledge to identify and address work-related stress effectively. Designed for those who wish to enhance their capacity to maintain composure and efficiency under pressure, this course is a valuable resource for personal growth and professional development in any sector. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Understanding Pressure Module 02: Understanding How Pressure Affects Our Psychology and Behaviour Module 03: The Relationship Between Stress and Performance: The Inverted-U Theory Module 04: Strategies to Cope With Pressure Module 05: Cognitive Behavioral Therapy (CBT) Module 06: Effective Communication Under Pressure: Part 1 Module 07: Effective Communication Under Pressure: Part 2 Module 08: Leadership Under Pressure Module 09: Team Resilience to Work Under Pressure Module 10: Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Performance Management Techniques training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Performance Management Techniques training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included
Step confidently into the world of animal care with the Veterinary Receptionist Mini Bundle — your all-in-one gateway to a career at the heart of the veterinary and pet care industries. This bundle is tailor-made to make you instantly hireable and job-ready, with a sharp focus on real roles and responsibilities employers actually look for. Whether you’re aiming for your first role in a clinic or want to break into the booming pet care sector, this career-focused training gives you the edge. With expert-aligned courses like Dog First Aid, Dog Basics, Animal Care, Dog Grooming, and Puppy Training, this bundle sets you up with credentials that stand out. The pet industry isn’t slowing down — and neither should you. Don't wait. Get ahead of the competition and join the workforce that’s in constant demand. Description The Veterinary Receptionist Mini Bundle was designed for one thing: getting you hired. Every course in this bundle — Dog First Aid, Dog Basics, Animal Care, Dog Grooming, and Puppy Training — has been handpicked to align with what clinics, shelters, dog groomers, and pet service providers need in a front-desk or client-facing role. Why does this matter? Because veterinary receptionists aren’t just “desk staff” — they’re the face of a clinic, the calm in a crisis, and often the first person a pet owner talks to when things go wrong. That’s why employers look for candidates who can speak the language of Dog First Aid, understand Dog Basics, show a deep knowledge of Animal Care, have practical awareness of Dog Grooming, and even understand how to handle Puppy Training challenges. The pet care industry is booming — and clinics are growing fast. Employers are actively looking for candidates who can multitask, communicate well, and already understand the terminology. This is your chance to step into that world — without wasting time on fluff or outdated training. Plus, with multiple job titles opening doors (Receptionist, Client Liaison, Pet Service Coordinator, Kennel Desk Assistant, and more), you’ll be spoiled for choice. FAQ Q: Is this bundle right for me if I’ve never worked with animals before? A: Absolutely. The Veterinary Receptionist Mini Bundle is built for beginners and career switchers alike — especially those who want to break into a growing industry without needing years of experience. Q: What industries is this bundle relevant for? A: Veterinary clinics, grooming salons, dog daycares, pet hotels, animal shelters, and even pet insurance companies are all looking for skills like Dog First Aid, Dog Basics, Animal Care, Dog Grooming, and Puppy Training. Q: Can I really get hired with just this bundle? A: Yes. This mini bundle was created to make you hireable — not just educated. You’ll leave with immediately applicable credentials and knowledge employers actively value. Q: Is there a time limit? A: Don’t wait too long. Courses like these fill up fast — and early access means you’re ahead of the hiring curve.