1187 Awareness courses

This In House Training for the designated safeguarding lead in your school or college, we can offer a 4 or 6 hour course for 1 - 50 people, this can be delivered in your organisation during the day or evening at a times to suit your needs. Carry out your statutory responsibilities as a Designated safeguarding lead (DSL) with the DSL training courses and protect the children and young people you work with in schools and colleges in England.

Unlock a Rewarding Path as a Dementia Advocate Are you ready to make a difference by understanding and supporting individuals with Dementia? Embark on a fulfilling journey of advocacy through our comprehensive Dementia training courses – Dementia Champion and Dementia Interpreters. This course is an advanced level of training with innovative practical elements and teachings from experts which will change your approach and better your service. You will also be able to display your team’s achievements with pins and certificates that will differentiate you from other services. So often we have training that takes care of the physical elements of our service users but this truly explores how to take care of emotional and cognitive health, ensuring that you are catering to your service users at all levels. Dementia Champion Course £1000 + VAT Modules: What Dementia is and what it isn’t Living with Dementia What causes Dementia? Diagnosis and who can help Common difficulties and how to help The emotional impact of Dementia Positive communication Duration 3 Full Days Maximum Delegates 12 for face-to-face or unlimited for virtual Location Location: We can travel to any UK location for your convenience. *Note: Price may vary based on travel distance. Full Day - Dementia Interpreters Course £800 + VAT Duration 2 x 3-hour sessions Maximum Delegates 16 Location Location: We can travel to any UK location for your convenience. *Note: Price may vary based on travel distance. Half Day - Dementia Interpreters Course £495 + VAT Duration 1 x 3-hour session Maximum Delegates 8 Location Location: We can travel to any UK location for your convenience. *Note: Price may vary based on travel distance.

Leading mental health for supervisors, team leaders and managers is about leading your team and mental health first aiders to a healthy productive way, increasing respect, getting a mutual understanding for todays and tomorrows workforce.

Our Legionella/Water Quality Risk Management – General Awareness course offers a basic introduction to Legionnaires' disease Management and Control.

This course meets the standards to become a mental health first aider. If you wish to become a mental health first aider, this is a great way to understand what it takes, get some practice in and how to really help someone in mental health crisis.

This course covers the role of the designated fire marshal. It also gives you the opportunity to...

This course is designed to help give you a sound understanding of the role and benefits of well...

Many organisations find that project teams struggle to create and maintain effective plans. Estimates are often overly optimistic and risks go unmanaged until the inevitable happens. Resource managers also find it hard to forecast the likely loading on their departments and requests for support are not provided in a consistent format. This programme has been developed to address these needs in a very practical, hands-on format. Case study work can be based on simulations or on the organisation's current projects for maximum benefit to participants. The aim of this training is to develop and enhance participants' planning and risk management skills in order to maximise the success of project work undertaken by the organisation. The principal training objectives for this programme are to: Provide a structured, integrated approach to planning and risk management Demonstrate practical tools and techniques for each stage of planning Show how to organise and involve relevant people in the planning process Explain how to use the plan for forecasting and pro-active project control Identify ways to improve planning, both individually and corporately The course will emphasise the importance of participative planning techniques that improve the quality of plans whilst reducing overall time and cost of planning. The course will encourage discussion of internal procedures and practices and may be customised to include them if required. DAY ONE 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 Projects and planning Why plan? The benefits of good planning / penalties of poor planning Planning in the project lifecycle; the need for a 'living' plan The interaction between target setting and the planning process Team exercise: planning the project 3 Planning the plan Defining the application and structure of the plan Impact of planning decisions during the project lifecycle Using available time to create an effective plan 4 Defining deliverables Assessing the context; reviewing the goals and stakeholders Developing the scope and defining deliverables; scope mapping Understanding customer priorities; delivering value for money Case study: defining the project deliverables 5 Creating the work breakdown Building the work breakdown structure Detailing the tasks and sub-tasks; structured brainstorming Defining task ownership; the task responsibility matrix 6 Creating and using a logical network Developing the logical network; task boarding Determining the critical path and calculating float Accelerating the plan; concurrent programming and risk Individual and group exercises DAY TWO 7 Developing resource schedules Deriving the Gantt chart from the network Developing the detailed resource schedules Calculating the expenditure profile ('S' curve) 8 Estimating task durations and costs Understanding estimates: effort, availability and duration Estimating tools and techniques Application of estimating techniques during the project lifecycle 9 Case study Developing the project plan Refining the project plan Team presentations and discussion 10 Managing risks and refining the plan Awareness of contractual issues associated with risk Identifying and evaluating risks; deciding ownership Managing risks: determining levels of provision and contingency Controlling risks: maintaining an up-to date risk register 11 Planning for pro-active control The earned value analysis (EVA) concept and its predictive value Deriving the measures needed for cost and delivery performance Practical issues associated with implementing EVA 12 Using and maintaining the plan Tracking progress and updating the plan Publishing and controlling the plan 13 Course review and transfer planning (Course sponsor present) Identify ways of implementing the techniques learnt Sponsor-led review and discussion of proposals Conclusion

Sacred Kakaw Ceremony and Sound Journey You are warmly invited to join us for this autumnal gathering in the Sunhouse, guided by Annabelle and Arjuna. We will begin by sharing a kakaw ritual together before flowing into a long sound medicine journey to deeply relax, release, rejuvenate on a cellular level and experience a vaster state of awareness. Instruments include a Chiron gong, crystal singing bowls, drums, flutes, voice, kora, handpan, chimes, rattles and more. KAKAW RITUAL We will share a ceremonial brew of the plant Kakaw (a Mayan spelling of Cacao), with honour to traditions Toltec and Mayan. Kakaw opens the heart, connecting us to the ancestral wisdom in our blood, to our sensuous creativity and inspiration, and to the unseen realms. She is a grandmother plant for bringing about equilibrium and elemental connection, for supporting emotional expression, illuminating the shadows, and celebrating the bliss of existence. The Kakaw we will be communing with comes from an ecological plantation in the ancient Lacandona jungle of Chiapas, Mexico, where it is lovingly tended by a Mayan family and prepared with the intention for it to be shared ceremonially. SOUND MEDICINE A deep meditative journey, vibrating the material of our being to bring us into a more harmonious flow. Amongst other things, it supports our bodies in relaxation and stress release, circulation, detoxification, and cellular rejuvention. Meditatively, it can guide us into waking dream states whereby we can reconcile subconscious memories, receive clarity and guidance, and journey into the unseen. YOUR HOSTS ANNABELLE CHARANBANI My path is devoted to the healing and creative arts, supporting people to come into greater presence and to engage with life with more passion, ease, curiosity and confidence. For this, we work towards optimising physical health, creative flow, connecting with spirit, and allowing the heart and soul to lead with greater clarity. I primarily serve with kundalini yoga and meditation, sound medicine, intuitive storytelling, ritual and holistic massage, accompanied by various plants. This line of work is ultimately about finding balance. Of solar and lunar, personal and impersonal, infinity and finity consciousness, earth-water-wind-fire-ether. It includes detoxing physically and emotionally, reconciling and releasing tired memories, finding greater flow with creative energy and joy, and stimulating sensuality. We develop our relationship with the soul, and we become more awake to the ways in which wisdom and guidance is being transmitted in each moment. I’m in deep gratitude to my many teachers and guides – human, plant, animal, mineral, angel and other – with whose perspective and company I’ve had the fortune to be gifted. ARJUNA MAGEE I am a multi-instrumentalist with over 20 years of experience in music performance, recording, and teaching drums across the UK and abroad, and was raised in Glastonbury. From an early age I developed a passion for music and rhythm. I was born into a bhakti tradition, and whilst on a family holiday to India at the age of 10 I fell in love with the ecstatic heartfelt folk music, kirtan. This began my journey of music education, receiving lessons on the Mridanga, the Harmonium, the drum kit, the African djembe, Indian, Irish and Japanese flutes, guitar, hand pan, kora and singing. Since the age of 14 I’ve been performing with bands around Europe, playing and exploring many styles including Funk, Jazz, Reggae, Rock, Soul, Folk and World music. As well as making music, a lot of my focus is now directed toward studying music and rhythm therapy and offering this in care homes, hospitals and hospices.

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans