Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery. Learning Outcomes Grasp the foundational principles of exceptional customer service. Attune your attitude for successful customer interactions. Recognise, address, and anticipate the ever-evolving needs of customers. Learn the art of retaining clients and encouraging repeat business. Master diverse service mediums: in-person, over the phone, and electronically. Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for? Aspiring customer service agents aiming for mastery. Business owners desiring to elevate their brand's service experience. Call centre employees seeking to enhance their communication techniques. Retail professionals aiming to boost in-store customer interactions. E-commerce specialists refining their electronic customer engagement tactics. Career path Customer Service Agent: £18,000 - £23,000 Customer Service Manager: £25,000 - £50,000 Call Centre Operator: £16,000 - £22,000 Retail Customer Service Associate: £17,000 - £21,000 E-commerce Support Specialist: £20,000 - £28,000 Client Relationship Manager: £28,000 - £55,000 Prerequisites This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Complete Customer Service and Communication Skills Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Final Exam Final Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00
What Will I Learn? Be up and running managing and editing your own WordPress hosted website Create and edit posts and pages, format text, add images, add categories and tags, and publish or schedule your website's content. Manage subscribers, contributors, authors, editors, and administrators for your website. Develop a solid beginner's foundation in WordPress that you can use as a springboard towards more advanced web training or paid opportunities helping others get started editing and managing websites. Understand key settings, tools, and features of WordPress to enable you to control the look, feel, and function of your website. Easily create and manage menus and external links. Harness the power of the most useful plugins and widgets to extend your website's capabilties. Requirements Students should already have their WordPress login information and a WordPress hosted website set up before taking this course. (* I still provide information and external resources in a text lecture if you need to still get set up.) Description If you're new to WordPress, start at the beginning and work through this WordPress for Beginners. This extensive course helps you get started easily with editing and managing your own WordPress website in 60 minutes or less. These step-by-step arranged and easy-to-follow modules will be ideal for complete beginners. Even if you already know a thing or two about WordPress, you can quickly jump to any topic you need help with this course. This course shows you the most essential and important features of the WordPress dashboard and interface including making posts, pages, and managing all aspects of your WordPress hosted website. Also, learn to plan and organize websites, create online graphics and animations, HTML and CSS, adding Javascript, and making beautiful websites from scratch. What Students Are Saying: 'If you haven't started using WordPress for your site but would like to write content for it by yourself you should take this course. Excellent, no fluff explanations and perfectly presented.' -Matt S. Rinc -- I'm a tenured Associate Professor of Digital Media and the Program Director of Film & Digital Media at The American University of Rome and a practicing award-winning multimedia artist. I have over 16 years of experience teaching students all over the world using my tried and true custom approach (turning complex information into something simple, memorable, easy-to-understand in as short amount of time as possible) to ensure that you get the most important, relevant, and useful information that can be applied immediately to your art, work, and everyday life. New bonus lectures and resources will continue to be added and timely design advice will be provided in the discussion forum. I love to help and always respond to inquiries and discussions ASAP. Please Note: All students who enroll in this course also will receive periodic free and discounted access to my other top-rated current and upcoming courses. You have a 30-day, 100% money-back guarantee with no questions asked so you have nothing to lose. I make myself available so you will have access to me if you have questions or need specific feedback along the way.Empower yourself now by enrolling in this easy to follow WordPress course and join our growing learning community! Click the 'Take This Course' button in the upper right corner and let's get started building your web design and content management skills today. Who is the target audience? This course is ideal for complete beginners. This course is ideal for people who have a website that someone else made for them who would like to know how to begin to edit and manage it themselves. This course is ideal for those who have been tasked with editing their organization's WordPress hosted website and don't know where to start. Please note this is NOT an in-depth WordPress course. Students looking for intermediate to advanced WordPress training would be better off taking a longer, comprehensive course. (*Do please have a look at my other course offerings to see if I have a different course that is a better fit.) Introduction to the Course and WordPress Starter Essentials Introduction to WordPress in 1 Hour: Quick and Easy Essentials for Beginners FREE 00:02:00 WordPress.com vs. WordPress.org? How to Get Set Up and What You Need FREE 00:02:00 Have a WordPress Account and All Set Up? Let's Start the Tour Have Your WordPress Login Information? Let's Get Started! FREE 00:02:00 Tour the WordPress Dashboard FREE 00:02:00 How to Make (or Edit) a Post in WordPress 00:08:00 How to Make a Page in WordPress ( & The Difference Between a Page and a Post) 00:02:00 The Rundown on WordPress Plugins 00:07:00 All About WordPress Themes 00:05:00 Fun With WordPress Widgets 00:04:00 Setting Up or Editing Menus in WordPress 00:03:00 How to Use Your Tools in WordPress 00:01:00 How to Be the Boss of Your WordPress Settings 00:04:00 Adding or Editing Links in WordPress 00:03:00 Managing Users and Permissions in WordPress 00:04:00 Conclusion Conclusion 00:03:00 New Case Study: How to Use Color Psychology to Boost Your Website 00:12:00
Are you ready to embark on an enlightening journey of wisdom with the Retail & Store Assistant bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our bundle - Retail & Store Assistant with Warehouse Management. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 1: Retail Management Course 2: Business Management Course 3: Retail Associate Certificate Course 4: Supply Chain Management Course 5: Store Assistant Course 6: Inventory Management Training Course 7: Warehouse Operative Course 8: Commercial Law 2021 Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Retail & Store Assistant with Warehouse Management bundle illuminate your path to wisdom. The Retail & Store Assistant with Warehouse Management bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Retail & Store Assistant with Warehouse Management package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Retail & Store Assistant bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Retail & Store Assistant with Warehouse Management community today and let your voyage of discovery begin! Learning Outcomes: Upon completion of the Retail & Store Assistant with Warehouse Management Bundle, you will be able to: Attain a holistic understanding in the designated areas of study with the Retail & Store Assistant bundle. Establish robust bases across each course nestled within the Retail & Store Assistant bundle. Decipher intricate concepts through the articulate content of the Retail & Store Assistant bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Retail & Store Assistant with Warehouse Management bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Retail & Store Assistant bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Retail & Store Assistant with Warehouse Management bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Retail & Store Assistant bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Retail & Store Assistant bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Retail & Store Assistant journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, you can delightfully enrol in this Retail & Store Assistant with Warehouse Management Bundle. Career path Armed with the Retail & Store Assistant with Warehouse Management bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Retail & Store Assistant bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99
Duration 1 Days 6 CPD hours This course is intended for This course is intended for those with a basic understanding of Microsoft© Windows© and who need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks. Overview In this course, you will use Outlook to compose and handle your email communications and also manage your calendar, contacts, and tasks.You will:Navigate Outlook to read and respond to email.Use the Address Book and format and spell check new messages.Attach files and insert illustrations to messages.Customize read and response options.Use flags, categories, and folders to organize messages.Create and work with Contacts.Create appointments and schedule meetings in Calendar.Create and work with Tasks and Notes. In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.This course covers the Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification exam. Getting Started with Outlook Topic A: Navigate the Outlook Interface Topic B: Work with Messages Topic C: Access Outlook Help Topic D: Outlook on the Web Formatting Messages Topic A: Add Message Recipients Topic B: Check Spelling and Grammar Topic C: Format Message Content Working with Attachments and Illustrations Topic A: Attach Files and Items Topic B: Add Illustrations to Messages Topic C: Manage Automatic Message Content Customizing Message Options Topic A: Customize Reading Options Topic B: Track Messages Topic C: Recall and Resend Messages Organizing Messages Topic A: Mark Messages Topic B: Organize Messages Using Folders Managing Contacts Topic A: Create and Edit Contacts Topic B: View and Print Contacts Working with the Calendar Topic A: View the Calendar Topic B: Create Appointments Topic C: Schedule Meetings Topic D: Print the Calendar Working with Tasks and Notes Topic A: Create Tasks Topic B: Create Notes Additional course details: Nexus Humans Microsoft Outlook for Office 365 (Desktop or Online) - Part 1 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft Outlook for Office 365 (Desktop or Online) - Part 1 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Level 5 Diploma | 23-in-1 Premium Bundle | +Gifts: Free 1 CPD PDF + Transcript| Lifetime Access
24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Are you interested in a field that is rewarding and helps people excel in their day to day lives? Would you like to know what anatomy is and how the human body works? Are you searching for a way to break into the healthcare field? If so, then the Sports Therapy course can help you develop skills and knowledge to drive your career forward and open doors to enchanting opportunities ahead! This Diploma in Sports Therapy at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! Sports therapy aims to help regain and restore the pain-free and comfortable movement and overall health experienced before an injury, illness or disability. Through this sports therapy course, you will demonstrate an understanding of the types, anatomy, and causes of athletic injuries, as this course is all about preventing and recovering athletic injuries for athletes and individuals. In addition, this sports therapy course incorporates the sports therapist's roles, responsibilities, and ethical values. This course can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! What will I learn from this course? An overview of athletic injuries Anatomy of athletic injuries Professionalism and ethics of sports therapy Gain an understanding of the anatomy and kinesiology relevant to sports therapy How to assess athletic injuries Understand the common and major Athletic injuries First aid treatments essential to athletic injuries Rehabilitation exercise to recover from injury Various athletic massage treatments Fundamentals of hydrotherapy & electrotherapy Why Prefer Us for Your Sports Therapy Training? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get instant access to this Sports therapy course. Learn from anywhere in the world This course is simple to understand Sports therapy training is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Sports therapy course materials Sports therapy comes with 24/7 tutor support Take a step toward a brighter future with Sports Therapy Training *** Course Curriculum of Sports Therapy Training*** Module 1: Introduction Sports Therapy Module 2: Professionalism and Ethics Module 3: Anatomy & Kinesiology Module 4: Assessment of Athletics Injuries Module 5: Athletics Injuries Depend on Sport Profile Module 6: Common Athletics Injuries Module 7: Major Athletics Injury Module 8: First Aid Treatment Module 9: Sports Nutrition Module 10: Rehabilitation Exercise Module 11: Athletics Massage Treatments Module 12: Hydrotherapy & Electrotherapy Assessment Process of Sports Therapy Training You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Sports Therapy at QLS Level 5 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Sports Therapy Training course is ideal for those who wish to train in the prevention, assessment, treatment, and rehabilitation of sporting injuries. This course is open to everyone of any academic background. To get a professional qualification, you can enrol the following: Level 3 Diploma in Massage Therapy for Sports (RQF) Level 3 Diploma in Sports Massage Therapy (RQF) Level 4 Certificate in Massage Therapy for Sports (RQF) Level 4 Certificate in Sports Massage Therapy (RQF) Level 4 Diploma in Massage Therapy for Sports (RQF) Level 3 NVQ Diploma in Level 3 Certificate in Sports Massage Therapy (RQF) Disclaimer: Kindly be informed that completing this online course does not grant you the authority to practice as a Licensed Therapist. If you are searching for a course that fulfils the HCPC's standards, please contact the HCPC or the RCSLT. Requirements You will not need any prior background or expertise to enrol in this course. Career path Enrolling on this Sports Therapy Training course can lead you towards the following career paths: Athletic Massage Therapist Rehabilitation Therapist Sports Therapist Spa Massage Therapist Associate Athletic Massage Therapists And many more! Certificates CPDQS Accredited Certificate Digital certificate - £10 Diploma in Sports Therapy at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Sports Therapy at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)
24-Hour Flash Sale! Prices Reduced Like Never Before!! Microorganisms exist on the face of the earth, in even larger numbers than our imagination. These organisms, such as viruses, bacteria, etc., are invisible to the naked eye, and many are directly responsible for human diseases. According to Public Health England, there are over 300,000 hospital admissions in the UK each year due to infections caused by microbes. In the UK alone, tens of thousands of lives are saved annually by advancements in microbial knowledge, applied diligently by microbiology lab technicians. Microbiology lab technicians give us the required skills and techniques to help diagnose diseases, so an in-depth knowledge of microbiology is necessary to perform the duties. This Diploma in Microbiology Lab Technician at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! This course bundle is expertly designed to equip you with a thorough understanding of microbiology, from foundational concepts to specialised applications. You will explore the fascinating world of Bacteriology, get into the complexities of various Viral Families, and uncover the mysteries of Parasitic and Fungal Infections. Each module, whether it's focusing on DNA Viruses, Immunology, or the use of Antibiotics and Antifungal Medicines, is crafted to enhance your laboratory skills. Here are a few important skills you will achieve from our Microbiology Lab Technician course: Obtain a thorough introduction to bacteriology and microbiology Learn everything there is to know about DNA viruses and common viruses Learn about the various fungal and parasite species and how they spread disease Understand the fundamentals of immunology and comprehend how the immune system functions Know the duties and responsibilities of a microbiological technician Discover more about sexually transmitted diseases (STDs) and their transmission Step into a career that not only promises intellectual fulfillment but also offers the gratification of impacting lives positively. Our "Microbiology Lab Technician" course bundle will provide you with the tools and knowledge necessary to excel in this vital field. Enhance your employability in various sectors including healthcare, research, and pharmaceuticals. Enrol now and shape your future in the fascinating world of microbiology! Why Prefer this Course? Get a chance to order a QLS Endorsed and CPD QS Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Moreover, this diploma offers learners the opportunity to acquire skills that are highly valued in the field of Microbiology Lab Technician. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Microbiology Lab Technician setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Microbiology Lab Technician-related fields, impacting their Microbiology Lab Technician experiences and long-term development. Course Curriculum of the Microbiology Lab Technician Course Module 01: Introduction to Microbiology Module 02: Bacteriology Module 03: Viruses Module 04: DNA Viruses Module 05: Positive-Strand RNA Viruses Module 06: negative-strand RNA Viruses Module 07: Parasites Module 08: Fungi Module 09: Antifungal Medicines Module 10: Immunology Module 11: Antibiotics Module 12: Sexually Transmitted Diseases How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £119 CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring lab technicians Biology students Medical research staff Healthcare professionals Science enthusiasts Career changers Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Microbiology Lab Technician: £20,000 - £30,000 Clinical Research Associate: £25,000 - £45,000 Biomedical Scientist: £30,000 - £50,000 Pharmaceutical Research Technician: £23,000 - £40,000 Healthcare Infection Control Specialist: £26,000 - £45,000 Public Health Microbiologist: £28,000 - £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Microbiology Lab Technician at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.