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Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Overview This comprehensive course on Hewlett Packard Application Life Cycle Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Hewlett Packard Application Life Cycle Management comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Hewlett Packard Application Life Cycle Management. It is available to all students, of all academic backgrounds. Requirements Our Hewlett Packard Application Life Cycle Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 2 sections • 8 lectures • 03:51:00 total length •Module 01: Introduction on HP Application Life Cycle Management (HP ALM): 00:35:00 •Module 02: Requirements Module: 00:34:00 •Module 03: Test Plan Module: 00:47:00 •Module 04: Test Lab Module: 00:49:00 •Module 05: Defects Module: 00:31:00 •Module 06: Uploading Test cases using MS Excel: 00:18:00 •Module 07: Using Reports in HP ALM: 00:17:00 •Assignment - Hewlett Packard Application Life Cycle Management: 00:00:00

Course Content: Open discussions - risks associated with the workplace Health and safety legislation in relation to workplace violence - employer and employee duties Digital online security; avoiding online harassment The conflict cycle, dynamic threat assessment Effective use of body language and communication skills during confrontational situations Managing confrontation through distractions and interpersonal skills Lone worker safe systems of work; communication responsibilities Recognising potentially unsafe situations or situations of deteriorating safety i.e., violence and aggression, inappropriate conduct, malicious allegations Case study review Legislation regarding self-defence, emphasising its role as a last resort measure Post-incident procedures, emphasising the formulation of comprehensive and robust incident reports to identify potential risks and provide a thorough account of the situation.

In recent years, the realm of Health & Safety has become increasingly vital, with organisations worldwide prioritising the well-being of their employees and the public. According to the latest statistics, workplace accidents have decreased by 15% globally due to rigorous Health & Safety protocols. This underscores the crucial role that comprehensive training plays in safeguarding individuals and workplaces. Our Health & Safety with COSHH Training QLS Endorse Bundle encapsulates a comprehensive array of courses meticulously designed to equip learners with indispensable knowledge and skills in this paramount field. Within this health & Safety bundle, learners delve into the intricacies of COSHH Training at QLS Level 3, delving into hazardous substance control and risk management. Advanced Diploma in Health & Safety at QLS Level 7 further enriches their understanding, empowering them to navigate complex regulatory frameworks with finesse. Additionally, our CPD QS Accredited Courses offer specialised insights, from Asbestos Awareness & Safety to Noise and Hearing Protection Training, ensuring a holistic grasp of diverse Health & Safety facets. Bundle Include includes: QLS Endorsed Courses: Course 01: Certificate in COSHH Training at QLS Level 3 Course 02: Advanced Diploma in Health & Safety at QLS Level 7 CPD QS Accredited Courses: Course 03: Asbestos Awareness & Safety Course 04: RIDDOR Training Course 05: LOLER Training Course 06: Noise and Hearing Protection Training Course 07: Chemical Spill Course 08: Oxygen First Aid Training - Online Course Course 09: Public Health and Safety Course 10: First Aid at Work Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 11: Career Development Plan Fundamentals Course 12: CV Writing and Job Searching Course 13: Networking Skills for Personal Success Course 14: Ace Your Presentations: Public Speaking Masterclass Course 15: Decision-Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD.Health & Safety with COSHH Training QLS Endorse Bundle. Learning Outcomes: Gain proficiency in controlling hazardous substances and managing associated risks. Attain advanced expertise in Health & Safety regulations and compliance standards. Develop specialised knowledge in asbestos awareness, chemical spill management, and other critical areas. Enhance decision-making skills in addressing workplace safety concerns. Cultivate networking abilities and public speaking prowess for effective communication within Health & Safety contexts. Acquire practical strategies for career development and job search optimization in the Health & Safety domain. Our comprehensive Health & Safety course description for the Health & Safety with COSHH Training QLS Endorse Bundle begins with an in-depth exploration of COSHH Training at QLS Level 3, where learners delve into the fundamental principles of hazardous substance management. By meticulously examining risk assessment techniques and control measures, participants develop a robust understanding of COSHH regulations and their practical application in diverse workplace settings. From identifying hazardous substances to implementing effective control measures, this module equips learners with the knowledge and skills necessary to mitigate risks and ensure the safety and well-being of individuals in their care. Building upon this foundation, the bundle advances to the Advanced Diploma in Health & Safety at QLS Level 7, where participants navigate the complexities of Health & Safety management with confidence and expertise. Through an interdisciplinary approach, learners explore key topics such as occupational health, safety legislation, and emergency planning, gaining invaluable insights into the multifaceted nature of Health & Safety in modern workplaces. With a focus on practical applications and real-world scenarios, this module empowers learners to lead with resilience and foresight, effectively addressing emerging challenges and fostering a culture of safety and compliance within their organisations. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals aspiring to advance their careers in Health & Safety management. Individuals seeking comprehensive training in COSHH and diverse Health & Safety domains. Students aiming to enter the Health & Safety sector equipped with essential knowledge and skills. Employers and managers committed to fostering a safe and compliant workplace environment. Anyone interested in enhancing their understanding of Health & Safety regulations and best practices. Those looking to bolster their CVs and gain a competitive edge in the job market. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Health & Safety Manager Occupational Health Specialist Environmental Health Officer Compliance Auditor Risk Assessment Consultant Health & Safety Trainer Safety Engineer Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 2 QLS Endorsed Certificates Hard copy certificate - Included

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows - IT Staff and Managers - Network and systems personnel and engineers - Small to mid-sized organizations that require fundamental knowledge on networking terms/concepts and configuration guidance for Meraki equipment This also includes organizations looking to implement remote sites, provide a guest wireless solution, and collect user analytics Overview Upon completing this course, the student will be able to meet these objectives: Students will be able to Deploy and Manage a Meraki Network using the Meraki Dashboard - Deploy, Manage, Monitor and Troubleshoot Meraki MS Switches - Deploy, Manage, Monitor and Troubleshoot Meraki MR Wireless Access Points - Deploy, Manage, Monitor and Troubleshoot Meraki MX Firewall Appliances - Deploy, Manage, Monitor and Troubleshoot Meraki MV IP Video Cameras - Deploy, Manage, Monitor and Troubleshoot Meraki MC Phones - Deploy, Manage, Monitor and Troubleshoot Meraki Systems Manager - Deploy, Manage, Monitor and Troubleshoot Meraki SDWAN This course familiarizes individuals with networking concepts and demonstrates how to effectively use Meraki products to build a comprehensive network Cisco/Meraki Product Line Introduction MS - Switching MR - Wireless LAN MX - Security MV ? Camera MC - Voice SD-WAN Cisco/Meraki Cloud Management Introduction to cloud management The dashboard and navigation Organizations & Networks ? what is the difference and how to use them System-wide parameters (organization parameters) Cisco/Meraki Dashboard Administration Creating and implementing maps Summary Report and Auto Generation Reports Adding administrators and tweaking security levels Using Tags and Configuring Alerting (SNMP, email) Adding admins, configuring reports, and alerts Firmware Management Configuring Authentication Lab 1 Lab 2 Configuring external authentication Configuring Group Policies Device Replacement Location Analytics Other advanced analytics Cisco/Meraki Switching Review switching basics Review Meraki L2 Switch Models Configuring Meraki Switches Troubleshooting / Diagnostics Lab 3 Cisco/Meraki Routing Review routing basic (IP Addresses, Networks and Masks, OSPF, etc.) Review Meraki L3 switch Models Configuring Meraki Switches for Routing Lab 4 Cisco/Meraki Wireless Review Wireless Basics Meraki Wireless Product Review Performing a Site Survey Configuring Access Points Lab 5 Cisco/Meraki Firewalls/Security Review firewall basics Meraki Firewall Model Review Configuring a Meraki Firewall Lab 6 IP Cameras MV21 vs MV71 Installing Cameras Adding Cameras to the Dashboard Managing MV Cameras Troubleshooting Cameras Lab 7 Meraki Communications QOS Voice Security Deploying Meraki MC74 Phones Deploying Cisco IP Phones to CUCM Deploying Voice Features End User Lab 8 Meraki Systems Manager Controlling Wireless Device Policies Enrolling Devices Apps Profiles Tags Security Policies Geofencing Policies Lab 9 Meraki SDWAN What is SD-WAN? Concentrator Mode VPN Topology Split Tunnel Full Tunnel Hub and Spoke VPN Mesh Datacenter Redundancy (DC-DC Failover) Warm Spare (High Availability) for VPN concentrators Connection Monitor Dual-Active VPN uplinks Policy-based Routing Dynamic Path Selection SD-WAN Objectives Example Topology High Level Traffic Flow SD-WAN Technologies Deploying a one-armed concentrator Dashboard Configuration Other Datacenter Configuration MX IP Assignment Upstream Considerations Datacenter Redundancy (DC-DC Failover) High-level architecture Failover Times Datacenter Deployment Branch Deployment Lab 10 Meraki Support Getting support for Meraki Finding the Right Documentation Posting in the Community Troubleshooting Meraki Connectivity Issues Resetting Devices. Additional course details: Nexus Humans Implementing and Configuring Meraki Technologies v1.0 (ICMT - CT) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Implementing and Configuring Meraki Technologies v1.0 (ICMT - CT) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Kickstart your career in the property sector and learn how to let and manage residential properties with the Assistant Property Manager course. This course covers everything you need to know about managing a property, from property standards to tenancy management. This course will also benefit landlords who want to develop their understanding of the laws and legislation surrounding property management.  In this comprehensive training program, you will learn about the fundamental practices of property management, such as viewings, negotiating selling prices and valuing a property. You will also learn what is included in a property visit and inspection. Finally, you'll explore the skills needed to become an assistant property manager and the requirements for setting up a property management company. Why Choose This Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? This Assistant Property Manager course is suitable for aspiring property managers and landlords. It is a beginner's training course for those who are new to the industry and want to develop the skills and knowledge to fast track their career.

This course will cover the legislation associated with working in confined spaces. What constitutes a confined space, the potential hazards, safe operating procedures, and emergency procedures and rescue. Important note: This is an awareness course only, designed for people who need to be aware of the hazards and risks of confined space working but are not required to enter a confined space. If you are required to perform any work activity in, or in the proximity of, a confined space then you will also need to have an ‘approved’ standard of practical training at the ‘appropriate’ level.

Microsoft Project is one of the excellent project management software in the world. Microsoft Project is useful software which helps in assisting a project manager to develop a plan; assigning resources to tasks and much more. Get a kick start of Microsoft Project from the scratch through this course. Learn how to use Microsoft project management from the very beginning. Explore the essential functions and features of Microsoft Project. In this course you will learn the necessary skills, knowledge and information of Microsoft Project.  Course Highlights Certified Microsoft Project for Beginners is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Microsoft Project for Beginners into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 22 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Microsoft Project for Beginners Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Microsoft Project for Beginners is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Microsoft Project for Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started FREE 01:00:00 Module Two - Opening and Closing Project FREE 02:00:00 Module Three - Your First Project 02:00:00 Module Four - Adding Tasks 02:00:00 Module Five - Advanced Task Operations 02:00:00 Module Six - Adding Resources 02:00:00 Module Seven - Other Ways to View Project Information 02:00:00 Module Eight - Managing Your Project Status 02:00:00 Module Nine - Updating and Tracking Your Progress 02:00:00 Module Ten - Creating Reports 02:00:00 Module Eleven - Adding the Finishing Touches 02:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Certified Microsoft Project for Beginners - Activities 00:00:00 Mock Exam Final Exam

Duration 1 Days 6 CPD hours This course is intended for After taking this course, you should be able to: Describe cloud architecture, administration, and licensing Understand hardware and features of all product families Implement best practices for troubleshooting and when to contact support Overview After taking this course, you should be able to: Implement core configurations for a full stack solution in the Meraki Dashboard Deploy foundational Meraki product features to meet basic IT requirements Understand and leverage essential Meraki Dashboard tools for troubleshooting The Engineering Cisco Meraki Solutions Part 1 (ECMS1) v2.1 is an introductory course that equips you with the technical knowledge and skills to confidently operate Cisco Meraki solutions as a unified management system of an entire network from a centralized dashboard. Through a full day of instruction including live demos and guided lab practice, you will learn how to implement core configurations for a full stack solution in the Meraki Dashboard and leverage essential Meraki Dashboard tools to enforce device security policies, deploy software and apps, and perform remote, live troubleshooting on managed devices. This is the first of two courses that prepare you for the Cisco Meraki Solutions Specialist certification exam. Describing the Cloud and the Cisco Meraki Dashboard Single Pane of Glass Management Cisco Meraki Full Stack Capabilities Describing Cisco Meraki Products and Administration Cisco Meraki MX Security and SD-WAN Appliance Cisco Meraki MS Switches Describing Cisco Meraki Troubleshooting Cisco Meraki Dashboard Sync and Real-Time Tools Integration of Cisco Meraki Monitoring and Troubleshooting Tools in Existing Systems