Conflict Management training

Open discussions - risks associated with the workplace

Health and safety legislation in relation to workplace violence - employer and employee duties

Digital online security; avoiding online harassment

The conflict cycle, dynamic threat assessment

Effective use of body language and communication skills during confrontational situations

Managing confrontation through distractions and interpersonal skills

Lone worker safe systems of work; communication responsibilities

Recognising potentially unsafe situations or situations
of deteriorating safety i.e., violence and aggression, inappropriate conduct, malicious allegations

Case study review

Legislation regarding self-defence, emphasising its role as a last resort measure

Post-incident procedures, emphasising the formulation of comprehensive and robust incident reports to identify potential risks and provide a thorough account of the situation.