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If you want to start a career in a mental health service a Level 3 Certificate in Understanding Mental Health will support you by increasing your understanding of mental health and mental well-being. You will gain an in depth knowledge and understanding of mental health.

P404 Air Sampling of Asbestos and MMMF and Requirements for a Certificate of Reoccupation Following Clearance of Asbestos is the industry standard qualification for those whose work involves air sampling and clearance testing, such as asbestos analysts. In addition to holding the qualification, they are required to undertake and provide evidence of annual refresher training. RP404 Refresher is a new course, specifically designed to meet this requirement. RP404 Refresher enables candidates to revise and update their knowledge on air sampling and clearance testing techniques, and to receive a certificate of course completion by passing a written examination, which covers both the theory and practice of air sampling and clearance testing.

Duration 1 Days 6 CPD hours This course is intended for Individuals responsible for articulating the technical benefits of AWS services Individuals interested in learning how to get started with using AWS SysOps Administrators, Solution Architects and Developers interested in using AWS services Overview Recognize terminology and concepts as they relate to the AWS platform and navigate the AWS Management Console. Understand the foundational services, including Amazon Elastic Compute Cloud (EC2), Amazon Virtual Private Cloud (VPC), Amazon Simple Storage Service (S3), and Amazon Elastic Block Store (EBS). Understand the security measures AWS provides and key concepts of AWS Identity and Access Management (IAM). Understand AWS database services, including Amazon DynamoDB and Amazon Relational Database Service (RDS). Understand AWS management tools, including Auto Scaling, Amazon CloudWatch, Elastic Load Balancing (ELB), and AWS Trusted Advisor. AWS Technical Essentials introduces you to AWS services, and common solutions. It provides you with fundamental knowledge to become more proficient in identifying AWS services. It helps you make informed decisions about IT solutions based on your business requirements and get started working on AWS. Prerequisites Working knowledge of distributed systems Familiarity with general networking concepts Working knowledge of multi-tier architectures Familiarity with cloud computing concepts 1 - AWS introduction and history AWS Global Infrastructure Demonstration: AWS Management Console 2 - AWS Storage Identify key AWS storage options Describe Amazon EBS Create an Amazon S3 bucket and manage associated objects 3 - Compute, network and storage services Amazon Elastic Compute Cloud (EC2) Amazon Virtual Private Cloud (VPC) Amazon Simple Storage Service (S3) Amazon Elastic Block Store (EBS) Demonstration: Amazon Simple Storage Service (S3) Hands-on lab: Build your VPC and launch a web server 4 - AWS Security, AWS Identity and Access Management (IAM) AWS Identity and Access Management (IAM) Demonstration: AWS Identity and Access Management (IAM) 5 - Compute Services & Networking Identify the different AWS compute and networking options Describe an Amazon Virtual Private Cloud (VPC) Create an Amazon EC2 instance Use Amazon EBS with Amazon EC2 6 - Managed Services & Database Describe Amazon DynamoDB Understand key aspects of Amazon RDS Launch an Amazon RDS instance 7 - Databases (RDS, DynamoDB) SQL and NoSQL databases Data storage considerations Hands-on lab: Build your database server and connect to it 8 - AWS elasticity and management tools Auto scaling Load balancing Cloud Watch Trusted Advisor Hands-on lab: Scale and load balance your architecture 9 - Deployment and Management Identify what is CloudFormation Describe Amazon CloudWatch metrics and alarms Describe Amazon Identity and Access Management (IAM)

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers. System and technical support engineers. Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. Understand underlying Cisco Unified CCE processes, messaging and fault tolerance schemes. Install, upgrade and make basic configurations in Cisco Unified Communications Manager. Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse. Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server and Cisco VVB. Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns. This course will provide the student with the underlying knowledge to understand deployment design solutions, requirements for deployment, and how to install and configure all major Cisco Unified CCE components. As a part of deployment activities, the student will understand how to install and integrate Intelligent Contact Manager (ICM) with Active Directory, how to install and integrate Cisco Unified CVP components using an IOS-based voice browser and Cisco Virtualized Voice Browser (Cisco VVB), how to install and integrate Cisco Finesse, how to install and integrate Cisco Unified Intelligence Center with Active Directory and associated Data Sources for reporting purposes, and how to install and configure Agent- and IVR-based Outbound Option dialing campaigns. And finally, the student will learn how to setup and use troubleshooting tools including RTMT, System CLI, Diagnostic Framework, and ICM command-line utilities to find status information and log files, and to track a call from the point of entry to the agent desktop. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Cisco Unified CCE Protocols, Processes and Services Lesson 1: Cisco Unified CM Lesson 2: Cisco Unified CCE/Intelligent Contact Manager Lesson 3: Cisco Unified CVP Installing Cisco Unified Communications Manager Lesson 1: Installation Prerequisites Lesson 2: Cisco Unified CM Installation Lesson 3: Post-installation Configurations Lesson 4: Creating Basic Infrastructure Lesson 5: Upgrading Cisco Unified CM Installing Intelligent Contact Manager Lesson 1: Installation Requirements Lesson 2: Pre-installation Tasks Lesson 3: Install the Main Installer Lesson 4: Install the Central Controller ?Lesson 5: Install the Administration and Data Server Lesson 6: Install the Peripheral Gateway Lesson 7: Install CTI Services Installing Cisco Unified CVP Lesson 1: Installation Prerequisites Lesson 2: Install the CVP Server Lesson 3: Configure Cisco Unified CVP Components Lesson 4: Upgrading Cisco Unified CVP Upgrade Path Installing and Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Cisco Unified Intelligence Center Supporting Cisco Unified CCE Lesson 1: Maintenance Activities Lesson 2: UCCE Troubleshooting Tools

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment Identify concepts necessary to create CCE system design specifications and deployment plans Configure an advanced VXML application implementing DB lookup functionality and digit collection; use Call Studio and CCE Scripting tools to present call data collected from the caller to the gent desktop Discover how to install CCE software Administer CA signed security certificates to support the successful addition of a PCCE site Identify the tasks associated with adding Remote Site functionality to the PCCE environment Discuss integration of the CUIC, LiveData, and Finesse reporting environments Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits Examine concepts necessary to create CCE system design specifications and deployment plans Create a series of routing scripts using PCCE Configure Single sign-on for Unified CCE The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2?3 solution support. The focus is on Day 1 support for a new CCE deployment. Planning a Cisco Packaged Contact Center Enterprise Deployment Packaged CCE Component Overview Call Flows Review Staging a Packaged CCE Deployment PCCE Deployment Planning and System Design Specification Software Compatibility and OS Requirements Preparing CCE Software for Installation General Considerations and System Requirements Active Directory Considerations Administering Security Certificates Security Certificate Overview Install and Configure Certificate Authority Introducing the Packaged CCE Integration Wizard PCCE Inventory and Service Accounts Run the PCCE Wizard Adding a Site to Packaged CCE Adding a Site to Packaged CCE PCCE Remote Site Overview Remote Site Security Certificate Considerations Integrating Cisco Unified Intelligence Center, LiveData, and Finesse Compare Real Time vs. Live Data Complete Cisco Unified Intelligence Center Integration Personalizing the Packaged CCE Dial Plan CCE Dial Plan Components Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment Configuring to Validate Deployment Confirm Configuration Readiness Cisco Unified Communications Manager Administration Scripting for Packaged Contact Center Enterprise Configure Script Editor Use Microapps Configuring Single Sign-On SSO Overview Configure SSO Prerequisites Additional course details: Nexus Humans Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Emotional Intelligence (Virtual) Emotional Intelligence is a set of emotional and social skills that collectively establish how well we: Perceive and express ourselves Develop and maintain social relationships Cope with challenges Use emotional information in an effective and meaningful way It is a skill set that transfers across all categories of relationships. It is also a predictor of success - both in life and at work. This highly-interactive course delivers a practical approach to developing, improving, and sustaining effective and mutually beneficial relationships. The design of the course involves individual reflection and paired activities, interwoven with small and large group interactions. The EQ-i 2.0® assessment reports will be debriefed over the course of the two days. In addition, participants will delve into their personal strengths and blind spots, and will explore topics including: the neuroscience of emotion, the connection between empathy and performance, and how communication styles impact our perceptions of self and other. Role-play activities give participants the opportunity to try out new behaviors and techniques. The program includes: A personal behavioral profile, the results of which you will bring to your training 2-day highly interactive workshop and experiential learning Optional professional coaching activities initiated in class that can continue over the four months after class ends What you will Learn Recognize your interpersonal strengths and potential blind spots regarding Emotional Intelligence Identify the five domains within the EQ-i 2.0 assessment model Summarize what neuroscience research has discovered about emotions and actions Recognize ways that human beings are physiologically impacted by stress Articulate ways to develop and maintain strong working relationships Describe how emotional intelligence translates into high performance Make use of the EI model and associated competencies Employ strategies for enhancing leadership through Emotional Intelligence Getting Started Foundation Concepts The biology of emotion Why Emotional Intelligence matters The impact of EI on performance The EQ-I 2.0 Model Overview of the EQ-i 2.0 framework Exploring your report Balancing your EI domains Self: Awareness and Sensitivity Self-awareness and empathy Perception vs. reality Acting by choice, not impulse Other: Communication and Relationship-Building Elements of effective communication Communication styles Communication techniques Neuroscience and Behavioral Change Insights from social neuroscience Making a change Summary and Next Steps

Introducing Therapy for Anxiety Package: Empowering You to Overcome Anxiety and Reclaim Your Life Are you struggling with anxiety, feeling overwhelmed by persistent worries and fears that impact your daily life? Miss Date Doctor’s Therapy for Anxiety Package offers you expert support and guidance to manage anxiety, develop coping strategies, and regain control of your emotional well-being. Anxiety can be a challenging and distressing experience, affecting various aspects of your life. Our experienced therapists are dedicated to helping you understand the root causes of your anxiety and providing you with the tools to navigate through it with greater ease and confidence. Here’s how the Therapy for Anxiety Package can support you: Understanding Your Anxiety: Our therapists will help you gain insights into the nature of your anxiety and its triggers. Coping Strategies: We’ll equip you with effective coping strategies to manage anxiety symptoms and reduce stress. Identifying Thought Patterns: Therapy will address negative thought patterns that contribute to anxiety, promoting more positive thinking. Emotional Regulation: We’ll work on emotional regulation techniques to help you manage intense emotions associated with anxiety. Exposure Therapy: If applicable, exposure therapy may be used to gradually face and overcome anxiety-provoking situations. Mindfulness Practices: Therapy for anxiety may incorporate mindfulness techniques to promote present-moment awareness and reduce worry. Building Resilience: We’ll focus on building resilience to handle anxiety triggers with greater strength and adaptability. Setting Realistic Goals: Together with your therapist, you’ll set achievable goals to work towards reducing anxiety and improving your well-being. The Therapy for Anxiety Package at Miss Date Doctor is designed to empower you to overcome anxiety and lead a more fulfilling life. Our compassionate therapists provide a safe and supportive space to explore your fears and concerns, allowing you to develop a stronger foundation for emotional well-being. Invest in your mental and emotional health and take the first step towards managing anxiety with the Therapy for Anxiety Package. Embrace the opportunity to develop coping strategies, reduce stress, and regain control over your thoughts and emotions. Let our experienced therapists guide you towards a brighter and more empowered future, free from the grip of anxiety. 6 X 1 hour sessions https://relationshipsmdd.com/product/therapy-for-anxiety-package/

Introducing Trauma-Informed Therapy Package: Healing, Empowerment, and Renewed Well-Being Have you experienced past traumas that continue to impact your daily life and relationships? Miss Date Doctor’s Trauma-Informed Therapy Package is designed to provide you with a safe and supportive environment to heal from trauma, regain a sense of empowerment, and foster renewed well-being. Trauma can leave deep emotional scars that affect your mental health, self-esteem, and capacity to form healthy connections. Our experienced and compassionate therapists are here to help you navigate the healing journey with trauma-informed care. Here’s how the Trauma-Informed Therapy Package can support you: Safe and Non-Judgmental Space: Our therapists create a safe, non-judgmental space where you can freely express yourself and explore the impact of trauma on your life. Trust and confidentiality are paramount as we work together on your healing journey. Trauma Processing: Through evidence-based techniques, we’ll gently guide you through trauma processing, helping you gradually process and release the emotions and memories associated with the traumatic experience. This process can reduce the emotional intensity of trauma and foster emotional healing. Empowerment and Resilience: Our trauma-informed therapy empowers you to reclaim your strength and resilience. By addressing the effects of trauma, you’ll find inner resources to cope with life’s challenges, enabling you to move forward with renewed hope. Coping Strategies: We’ll equip you with practical coping strategies to manage triggers and stressors that may arise from trauma-related memories. You’ll learn healthy ways to regulate emotions and navigate difficult situations. Rebuilding Self-Esteem: Trauma can significantly impact self-esteem. Our therapists will work with you to rebuild a positive self-concept and develop a healthy self-image, fostering self-compassion and self-acceptance. Strengthening Relationships: Trauma can affect how you relate to others. In the Trauma-Informed Therapy Package, you’ll explore relational patterns and develop healthier ways of connecting with others, nurturing fulfilling relationships. Mindfulness and Grounding: Practicing mindfulness and grounding techniques can help you stay present and connected to the here and now, reducing anxiety and hypervigilance associated with trauma. Understanding Triggers: We’ll help you identify triggers and understand their origins. By gaining insight into your triggers, you can better manage their impact on your emotional well-being. The Trauma-Informed Therapy Package at Miss Date Doctor prioritizes your healing and well-being. Our therapists have extensive experience in trauma recovery, ensuring that your therapy journey is individualized and tailored to your unique needs. Release the burden of trauma and embrace a future filled with hope and empowerment. Enroll in the Trauma-Informed Therapy Package today, and let our skilled therapists guide you towards healing and renewed well-being. You don’t have to face trauma alone; we’re here to walk with you on your journey to recovery and growth. 3 X 1 hour sessions https://relationshipsmdd.com/product/trauma-informed-therapy-package/

Hi-Tech Training Closed Circuit Television (CCTV) Installation Course is designed to give participants a practical knowledge of the operation and installation of CCTV systems at a foundation level.

The Alarm Installation Course is designed to teach participants how to install an intruder alarm system in domestic, commercial or industrial premises. The Alarm Installation Course simulates the practical installation of many different alarm control panels. The course is designed to equip students with the skills and expertise to competently install a wide variety of Alarm systems on the market.