Name: Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults
Price: 100 GBP
Availability: InStock

Caernarfon

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Mangates

Customer Service Essentials 1 Day Training in Caernarfon

Boost Customer Satisfaction: Join us 1 Day Training in Caernarfon

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Cambridge 

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Events do not just happen, they take time to plan, develop, and create. This workshop is designed to give your participants the tools needed to host a great event. They will touch on planning and administrative techniques that will give them the confidence to run an engaging event that will leave a positive and lasting impression on each attendee.
With our Event Planning workshop y,our participants will explore ways to work with vendors, security, technicians, and wait staff. They will touch on different event types such as awards ceremonies, charity events, and business conferences. By utilizing the correct skill set you will be provided the details to pull off a successful event.
Target Audience:
Anybody who is interested in learning Event Planning Skills
Learning Objectives:
By the end of the course, participants will be able to understand:
Types of Events
Brainstorming
Types of Entertainment
Support Staff
Technical Staff
Vendors
Finalize the Plan
Administrative Tasks
Get Organized
Post Event Activities
Wrapping Up
Agenda:
Module One: Types of Events
Awards
Charity
Conferences and Seminar
Holiday
Case Study
Module One: Review Questions
Module Two: Brainstorming
Determine the Event’s Purpose
Determine a Theme
Write Down & Review Ideas
Determine a Date
Case Study
Module Two: Review Questions
Module Three: Types of Entertainment
Games
Activities
Speakers
Performers
Case Study
Module Three: Review Questions
Module Four: Support Staff
Security
Valet
Wait Staff
Clean up Crew
Case Study
Module Four: Review Questions
Module Five: Technical Staff
Visual Technician (lighting)
Media Technician (website, Facebook, etc.)
Audio Technician (Sound)
Specialized Electrical Equipment Technician (for performers)
Case Study
Module Five: Review Questions
Module Six: Vendors
Food
Equipment
Decorations and Furnishing
Photography/ Video
Case Study
Module Six: Review Questions
Module Seven: Finalize the Plan
Venue
Registration
Entertainment
Cuisine and Decor
Case Study
Module Seven: Review Questions
Module Eight: Administrative Tasks
Create a Budget
Branding and Marketing
Insurance and Permits
Contracts (for event staff, entertainment, rentals, and vendors)
Case Study
Module Eight: Review Questions
Module Nine: Get Organized
Form a Team
Timeline
Checklists
Backup Plans
Case Study
Module Nine: Review Questions
Module Ten: Post Event Activities
Survey
Share Media (photos and video)
Send Thank you Notes
Start planning the Next Event!
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

Event Planning 1 Day Training in Cambridge

The Ultimate Guide to Event Planning - 1 Day Workshop in Cambridge

Dundee

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
If you want your team to exceed sales targets and gain instant results, this sales training is for you!
Course Contents:
The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson
The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.
Course Topics:
The skills have been produced from many year’s experience in sales and have been tried and tested in a business environment.
Introduction, the 80:20 Rule – Why 20% of salespeople produce 80% of the business
The Perfect Salesperson –  What makes a perfect salesperson and how do the participants individually compare? An exercise which helps the participants appreciate that they need to develop further
Goal Setting – Why and how to set personal performance goals. Followed by an exercise on setting these goals
Build Trust – Developing trust and rapport with a prospect and understanding why this is crucial to their success.
Ask the Right Questions – Developing questioning skills and realising that it is often questions that will develop sales rather than a just a good pitch. With example questions
Engage the Customer – Understanding the life time value of a customer, serving them better and ensuring they perceive the value of the relationship
Be Specific – Adapting their approach to suit the individual customer with an activity related to identifying the specific benefits to the customer
Make Your Customer Smarter – Realizing that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this with regards the participants specific products/service
Maximize Your Efficiency – Learning from missed sales and developing further skills to overcome this
Catch Yourself Doing it Right – You can learn from good stuff too!
Know Your Products – An in-depth look at specific products and how to educate themselves in order to maximize sales through product knowledge
Develop a Competitive Advantage – A series of questions that will put the participants one step ahead of the competition
Handle Objections – Identifying typical objections and preparing responses to them in order to practice until they are welcomed with open arms. Also includes set techniques to overcome objections
Ask for the Business – Ensuring the participants can spot buying signals and know how to respond to them in order to lead the prospect to close. Specific advice on closing questions
Follow Up After the Sale – Ensuring that the complete sales process is seamless and the participants understand their responsibilities with regard to creating an exceptional customer experience
Apply the Skills in Your Role – A session on ensuring the learning from the session is practically applied in the participant's role.
Course Feature:
At the end of this sales skills training course your participants will be able to:
Explain what sets the best salespeople apart
Follow set personal goals to sales success
Use a series of practical sales skills to increase their selling potential
Practically apply these skills to their sales role
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Practical Sales Skills.

Practical Sales Skills 1 Day Workshop in Dundee

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. The events can become more easily managed with this great workshop.
With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at how people interact and seeing things in a new light, your participants will improve almost every aspect of their careers.
Target Audience:
Professionals who are interested in learning 10 Soft Skills.
Learning Objectives:
After completing this course, Individuals will be able to demonstrate their understanding of:
What are Soft Skills?
Effective Communication
Teamwork
Problem Solving
Time Management
Attitude and Work Ethic
Adaptability/Flexibility
Self-Confidence
Ability to Learn From Criticism
Networking
Agenda:
Module One: What are Soft Skills?
Definition of Soft Skills
Empathy and the Emotional Intelligence Quotient
Professionalism
Learned vs. Inborn Traits
Case Study
Module One: Review Questions
Module Two: Soft Skill 1: Communication
Ways We Communicate
Improving Non-Verbal Communication
Listening
Openness and Honesty
Case Study
Module Two: Review Questions
Module Three: Soft Skill 2: Teamwork
Identifying Capabilities
Get Into Your Role
Learn the Whole Process
The Power of Flow
Case Study
Module Three: Review Questions
Module Four: Soft Skill 3: Problem Solving
Define the Problem
Generate Alternative Solutions
Evaluate the Plans
Implementation and Re-evaluation
Case Study
Module Four: Review Questions
Module Five: Soft Skill 4: Time Management
The Art of Scheduling
Prioritizing
Managing Distractions
The Multitasking Myth
Case Study
Module Five: Review Questions
Module Six: Soft Skills 5 and 6: Attitude and Work Ethic
What Are You Working For?
Caring for Others vs. Self
Building Trust
Work Is Its Own Reward
Case Study
Module Six: Review Questions
Module Seven: Soft Skill 7: Adaptability/Flexibility
Getting over the Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Showing You"'re Worth Your Weight in Adaptability
Case Study
Module Seven: Review Questions
Module Eight: Soft Skill 8: Self-Confidence
Confident Traits
Self-Questionnaire
Surefire Confidence Building Tactics
Build Up Others
Case Study
Module Eight: Review Questions
Module Nine: Soft Skill 9: Ability to Learn From Criticism
Wow, You Mean I’m Not Perfect?
Listen With An Open Mind
Analyze and Learn
Clear the Air and Don"t Hold Any Grudges
Case Study
Module Nine: Review Questions
Module Ten: Soft Skill 10: Networking
Redefining Need
Identifying Others" Interests
Reaching Out
When to Back Off
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

10 Soft Skills You Need 1 Day Training in Dundee

Building Better Careers with Soft Skills: 1-Day Workshop in Dundee

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization.
The Time Management workshop will cover strategies to help participants learn these crucial strategies. You will be given a skill set that includes personal motivation, delegation skills, organization tools, and crisis management. We"ll cover all this and more during this workshop.
Learning Objectives:
After completing this course, the learners will be able to: 
Explore why time management issues arise
Improve ability to plan and prioritize work
The importance of setting clear goals
Minimize wasted time and distractions in the workplace
How to avoid being deflected from your priorities
Self-motivation as a time management tool
Dealing with unexpected events that steal time
Tools and techniques for effective delegation
How to say 'no' to some 'now' requests
Agenda:
Module One: Goal Setting
The Three P"s
S.M.A.R.T. Goals
Prioritizing Your Goals
Visualization
Module Two: Prioritizing Your Time
The 80/20 Rule
The Urgent Versus Important Matrix
Assertiveness
Module Three: Planning Wisely
Creating Your Productivity Journal
Maximizing the Power of Your Productivity Journal
The Glass Jar: Rocks, Pebbles, Sand, and Water
Chunck, Block, and Tackle
Ready, Fire, Aim!
Module Four: Tackling Procrastination
Why We Procrastinate
Nine Ways to Overcome Procrastination
Eat That Frog!
Module Five: Crisis Management
When the Storm Hits
Creating a Plan
Executing the Plan
Lessons Learned
Module Six: Organizing Your Workspace
Declutter
Managing Workflow
Dealing with Email
Using Calendars
Module Seven: Delegating Made Easy
When to Delegate
To Whom Should You Delegate?
How Should You Delegate
Keeping Control
The Importance of Full Acceptance
Module Eight: Setting a Ritual
What is a Ritual?
Ritualizing Sleep, Meals, Exercise
Examples of Rituals
Using Rituals to Maximize Time
Module Nine: Meeting Management
Deciding if a Meeting is Necessary
Using the PAT Approach
Building the Agenda
Keeping Things on Track
Making Sure the Meeting Was Worthwhile
Module Ten: Alternatives to Meetings
Instant Messaging and Chat Rooms
Teleconferencing
Email Lists and Online Groups
Collaborating Applications
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Target Audience:
Anybody who is interested in Learning Time Management Skills

Time Management 1 Day Training in Cambridge

London

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give participants some public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.
Learning Objectives:
Inside This Training, You'll Learn
Completely remove your stage fear and become a dynamic speaker
Raise your confidence up to a level you never thought to be possible!
Deeper insights into group dynamics
Presentation design, skills & styles
Tools to get your audience to say yes to you
Advanced new behavior patterns required for public speaking
Control time for effective training
Secrets of mind control techniques
Develop your personal winning style
Agenda:
Module One: Identifying Your Audience
Performing a Needs Analysis
Creating an Audience Profile
Identifying Key Questions and Concerns
Module Two: Creating a Basic Outline
Outlining the Situation
Identifying the Task That Had to Be Performed
Listing the Actions You Took
Revealing the Results
Module Three: Organizing the Program
Making Organization Easy
Organizational Methods
Classifying and Categorizing
Module Four: Fleshing It Out
Identifying Appropriate Sources
Establishing Credibility
The Importance of Citations
Module Five: Putting It All Together
 Writing Your Presentation
Adding a Plan B
Reviewing, Editing, and Rewriting
Module Six: Being Prepared
Checking Out the Venue
Gathering Materials
A 24 Hour Checklist
Module Seven: Overcoming Nervousness
A Visit from the Boss
Preparing Mentally
Physical Relaxation Techniques
Appearing Confident in Front of the Crowd (Even If You Donâ€™t Feel That Way)
Module Eight: Delivering Your Speech (I)
Starting Off on the Right Foot
Using Visual Aids
Checking the Volume of Your Voice
Module Nine: Delivering Your Speech (II)
Adjusting on the Fly
Gauging Whether Breaks Are Required
Wrapping Up and Winding Down
Module Ten: Questions and Answers
Ground Rules
Answering Questions That Sound Like an Attack
Dealing with Complex Questions
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Target Audience:
Anybody who is interested in Public Speaking Skills

Public Speaking 1 Day Training in London

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course  Overview:
This report writing training is aimed at people who are new to report writing or who need to improve their report writing skills. As you would expect from us, this is not a programme covering theory alone. You are expected to put into practice what they are learning as they go through the day.
This training will help you to develop the report writing skills of your participants and ensure you deliver a successful report writing training course.
Course Topics:
Section One – Introduction to Report Writing
This section covers the key principles of report writing and lays the foundation for the remainder of the day’s activities. Topics covered include:
 Why a report?
Why are some reports ineffective?
Basic Principles of Report Writing
Structure of Business Reports
Section Two – Plan and Prepare
This section looks at a number of techniques to help report writers prepare before                beginning the task of writing. Great emphasis is placed on planning and preparing. We consider this to be the key to effective report writing. Topics Include:
Purpose of the Report
Knowing your Readers
Generating Ideas
Sources of Information
The Extended Pyramid
Report Outline
Section Three – Write the Report
Participants work on an actual report or develop one from a brief provided by us.  This section builds on the principles already covered and we also cover topics such as:
Getting Started
Overcoming Writer's Block
Language
Section Four – Check and Edit
In this final section we consider the importance of checking and editing reports     before submitting. We suggest an approach that gives the best chance of ensuring that  participants present professional reports to their readers.
Participants get the opportunity to practice their checking techniques using the reports they produced earlier.
Course Feature:
By the end of this report writing training you will be able to:
Prepare and plan reports that meet their intended purpose
Produce reports that conform to an established and acceptable structure
Proofread and edit their reports effectively before submitting them to their intended readers
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Report Writing Skills.

Financial Reporting

Writing Skills

Report Writing 1 Day Training in Cambridge

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.
Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.
Conflict may emerge between managers and their staff, between team members or departments.
Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.
Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.
It is therefore vital to manage conflict constructively.
As a team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.
Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands-on practice on proven frameworks, go through simulations and exercises that will train you to be a highly effective professional and leader, starting day one.
Target Audience:
Anybody who is interested in learning Conflict Management Skills

Learning Objectives:
Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
Role playing to practice techniques and new skills in a safe environment.
Proven best practices for approaching conflict management.
Practices for resolving conflict as a third party mediator.
Scientifically validated frameworks on effective communication in stressful situations.
Transferring your learning back to your work environment using job aids, templates and other resources.
How Will You Benefit?
Build trust and credibility with colleagues and team members
Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
Gain confidence in holding difficult conversations calmly and assertively.
Manage difficult situations proactively.
Increase your effectiveness in managing conflict.
See growth in your overall performance
Agenda:
Science behind workplace conflicts
Understanding Human Behavior
Different Personality Types
Conflict Management Styles
Conflict Management Strategies
Workplace Conflicts
Conflict Resolution Agreements
Working with difficult people
Relationship and reputation management
Certification:
Once after the training we will provide you with the course completion certificate.

Conflict Management

Conflict Management 1 Day Training in Cambridge

York

Customer Service Essentials 1 Day Training in York

Boost Customer Satisfaction: Join us 1 Day Training in York

Much Wenlock

RQF Level 3 Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults
The RQF Level 3 Principles of Safeguarding and Protecting Children, Young People, or Vulnerable Adults course is designed to provide individuals with the knowledge and understanding necessary to safeguard and protect those who are vulnerable. This course focuses on developing an awareness of the signs of abuse, the importance of reporting concerns, and the steps to take to ensure the safety and well-being of individuals in need of protection.

The course covers a range of topics related to safeguarding and protecting children, young people, or vulnerable adults.

Here is a description of what the course may include:

Understanding Safeguarding: Participants will gain an understanding of what safeguarding means, why it is important, and the legal and regulatory frameworks that govern safeguarding practices. They will learn about the different types of abuse, including physical, emotional, sexual, and financial abuse, as well as neglect and exploitation.
Recognising Signs of Abuse: Participants will learn how to recognize the signs and indicators of abuse and harm in children, young people, or vulnerable adults. They will understand the behavioural, physical, and emotional signs that may suggest abuse or neglect and the importance of early intervention.
Reporting Concerns: Participants will learn about their roles and responsibilities in reporting concerns or suspicions of abuse. They will understand the appropriate procedures for reporting, the importance of confidentiality, and the agencies and organisations involved in safeguarding.
Multi-Agency Collaboration: Participants will gain an awareness of the multi-agency approach to safeguarding and the importance of effective collaboration between professionals and organisations. They will learn how to work together to protect individuals and coordinate support services.
Risk Assessment and Management: Participants will learn about the process of assessing and managing risks in safeguarding situations. They will understand the importance of risk assessment tools, risk management plans, and regular review processes.
Support and Intervention: Participants will explore the types of support and interventions available for children, young people, or vulnerable adults who have experienced abuse or are at risk. They will learn about safeguarding policies and procedures, advocacy services, and the role of professionals in providing support and protection.

Successful completion of the RQF Level 3 Principles of Safeguarding and Protecting Children, Young People, or Vulnerable Adults course indicates that participants have developed a solid understanding of safeguarding principles and practices. It equips individuals with the knowledge and skills to contribute to the safeguarding process, identify potential risks, and take appropriate action to protect those who are vulnerable.

It's important to note that this course provides foundational knowledge and understanding of safeguarding, but it does not replace specialised training or qualifications required for specific safeguarding roles. It is advisable to check with relevant regulatory bodies or organizations in your sector to ensure that the course meets the specific requirements for your role or profession.




Suitability - Who should attend?
The RQF Level 3 Principles of Safeguarding and Protecting Children, Young People, or Vulnerable Adults course is suitable for individuals who work or aspire to work in roles that involve the care, support, or supervision of children, young people, or vulnerable adults. It is relevant to various sectors, including healthcare, social services, education, childcare, community work, and voluntary organizations.

The course is designed to provide participants with a comprehensive understanding of safeguarding principles and practices, enabling them to contribute to the protection and well-being of those who are vulnerable. It is particularly relevant for individuals in roles such as:
Social Workers and Social Care Professionals: The course equips social workers and professionals working in social care settings with the necessary knowledge and skills to effectively safeguard children, young people, or vulnerable adults under their care.
Healthcare and Allied Health Professionals: Healthcare professionals, such as nurses, doctors, psychologists, counselors, and therapists, who work with children, young people, or vulnerable adults can benefit from the course to enhance their understanding of safeguarding and protection.
Teachers and Education Professionals: Teachers, teaching assistants, and other education professionals who interact with children and young people in schools, colleges, or other educational settings can benefit from the course to enhance their awareness of safeguarding issues and their role in protecting students.
Childcare and Youth Work Practitioners: Individuals working in childcare settings, youth clubs, after-school programs, and similar environments will find the course valuable in understanding the specific safeguarding needs and responsibilities associated with their work.
Volunteers and Community Workers: Volunteers and community workers involved in activities or programs that involve children, young people, or vulnerable adults can gain essential knowledge and skills through the course to ensure the safety and well-being of those they support.

It's important to note that while the course provides valuable knowledge and understanding of safeguarding principles, it may not fulfil specific regulatory or professional requirements for certain roles. Depending on the sector and specific job responsibilities, additional or specialized training may be necessary. It is advisable to consult with relevant regulatory bodies or organisations in your sector to determine the specific training requirements for your role.

Overall, the RQF Level 3 Principles of Safeguarding and Protecting Children, Young People, or Vulnerable Adults course is suitable for individuals seeking to enhance their understanding of safeguarding principles and their ability to contribute to the protection and well-being of vulnerable individuals in a professional capacity.




Outcome / Qualification etc.
The RQF Level 3 Principles of Safeguarding and Protecting Children, Young People, or Vulnerable Adults course aims to achieve several learning outcomes for participants. 
Understanding of Safeguarding Principles: Participants will develop a thorough understanding of safeguarding principles and concepts. They will learn about the legal and regulatory frameworks governing safeguarding, the importance of promoting the welfare of children, young people, or vulnerable adults, and the responsibilities of individuals and organizations in safeguarding.
Recognition of Signs of Abuse: Participants will be able to recognize the signs, symptoms, and indicators of abuse, harm, or neglect in children, young people, or vulnerable adults. They will develop the skills to identify potential risks and respond appropriately to safeguard those in need of protection.
Knowledge of Reporting Procedures: Participants will learn about the procedures for reporting concerns or suspicions of abuse. They will understand the importance of timely reporting, maintaining confidentiality, and following the appropriate channels to escalate concerns to relevant authorities or designated safeguarding officers.
Awareness of Multi-Agency Collaboration: Participants will gain an understanding of the multi-agency approach to safeguarding and the importance of effective collaboration between professionals, agencies, and organizations. They will learn how to work together to share information, coordinate interventions, and ensure the safety and well-being of children, young people, or vulnerable adults.
Risk Assessment and Management: Participants will acquire knowledge and skills in conducting risk assessments related to safeguarding. They will understand the principles of risk management and the steps involved in creating and implementing effective safeguarding plans.
Promotion of a Safe and Supportive Environment: Participants will learn strategies for creating safe and supportive environments for children, young people, or vulnerable adults. They will develop an awareness of the importance of promoting dignity, respect, and equality in all interactions, and understanding the impact of trauma and adverse experiences on individuals.

Successful completion of the RQF Level 3 Principles of Safeguarding and Protecting Children, Young People, or Vulnerable Adults course indicates that participants have gained the necessary knowledge and understanding to contribute to safeguarding efforts and protect those who are vulnerable. It provides individuals with the skills and confidence to recognize signs of abuse, respond appropriately, and work collaboratively with other professionals to ensure the safety and well-being of children, young people, or vulnerable adults.

It's important to note that while the course provides valuable knowledge and skills, it does not confer specialized safeguarding qualifications or replace the need for ongoing training and professional development. Regular updates and continuous learning are essential to stay informed about current best practices, legislative changes, and emerging safeguarding issues in order to effectively protect and support vulnerable individuals.




Training Course Content
Module 1 Introduction

Module 2 Safeguarding legislation and guidance

Module 3 Indicators of abuse or neglect

Module 4 Making judgements

Module 5 Communicating worries and concerns

Module 6 Roles and responsibilities

Module 7 Sharing information

Module 8 Allegations and complaints

Module 9 Reporting allegations and complaints

Module 10 Course assessment and closure

MODULE 1 INTRODUCTION
Session content Trainer/Assessor introduction
Learner introductions
Course syllabus
Learning outcomes
Assessment criteria
Session duration 20 minutes

MODULE 2 SAFEGUARDING LEGISLATION AND GUIDANCE
Session content Introduction to safeguarding
Definitions
Assessment framework
Case study one - The Victoria Climbié inquiry
Safeguarding statistics
Safeguarding legislation and guidance
Session duration 50 minutes

MODULE 3 INDICATORS OF ABUSE OR NEGLECT
Session content Definitions
Types of abuse
Characteristics of abuse
Indicators of abuse
Female genital mutilation (FGM)
Terrorism, extremism and radicalisation
County line gangs
Electronic media abuse
Vulnerability of babies
Vulnerability of disabled children
Case study two - Judith
Session duration 50 minutes

MODULE 4 MAKING JUDGEMENTS
Session content A child focus
Case study three - scenario statements
Child development
Children’s views
Session duration 50 minutes

MODULE 5 COMMUNICATING WORRIES AND CONCERNS
Session content Silencing factors
Barriers to sharing worries
Who are children likely to turn to?
Characteristics of adult’s children can trust
How concerns can arise
Session duration 45 minutes

MODULE 6 ROLES AND RESPONSIBILITIES
Session content Agency involvement
Safeguarding roles
Local Safeguarding Boards
Local Authority Designated Officer (LADO)
Social care services
Multi-Agency Safeguarding Hubs (MASH)
Safeguarding policy
Session duration 45 minutes

MODULE 7 SHARING INFORMATION
Session content Confidentiality
How concerns are raised
Deciding to share information
The seven golden rules to sharing information
Session duration 30 minutes

MODULE 8 ALLEGATIONS AND COMPLAINTS
Session content Factors preventing disclosure
Methods of disclosure
Responding to disclosure
Safeguarding failings
Recording information
Referral information
Session duration 40 minutes

MODULE 9 REPORTING ALLEGATIONS AND COMPLAINTS
Session content Allegations and complaints in the workplace
Reducing the risk of complaints
Propriety and behaviour
Duty of care
Physical and sexual contact
Children in distress
One to one situations
First Aid and medication
Photography and video
Use of personal living space
Personal care
Session duration 50 minutes

MODULE 10 COURSE CLOSURE AND ASSESSMENT
Session content Course summary
Assessment paper
Course evaluation
Course closure
Session duration 40 minutes




Course delivery details
The delivery of the RQF Level 3 Principles of Safeguarding and Protecting Children, Young People, or Vulnerable Adults course includes a combination of theoretical learning, interactive activities, case studies, and discussions.
Here are some delivery methods for this course:

Classroom-Based Training: Many training providers offer classroom-based training where participants attend in-person sessions led by qualified instructors. These sessions typically involve interactive lectures, group discussions, case studies, and practical exercises. Participants have the opportunity to ask questions, share experiences, and engage in activities that facilitate learning about safeguarding and protection.
Blended Learning: Some providers offer a blended learning approach, combining online modules with in-person workshops or practical sessions. Participants may complete self-paced online modules to gain foundational knowledge about safeguarding principles and concepts. The in-person sessions provide opportunities for group work, role-playing scenarios, and application of knowledge in real-world situations. This approach allows for flexibility and self-paced learning while ensuring practical aspects are adequately addressed.
E-Learning: Some providers may offer the course entirely online, utilizing e-learning platforms. Participants access online modules, interactive lessons, multimedia resources, and quizzes to learn about safeguarding and protecting children, young people, or vulnerable adults. Online discussion forums may also be available to facilitate interaction and knowledge sharing among participants. However, it is important to ensure that practical aspects and case studies are adequately covered in the online format.
Work-Based Learning: In certain cases, the course may be delivered in a work-based learning format. This involves participants applying their learning directly within their workplace or relevant settings. They may be required to complete assignments, case studies, or projects that demonstrate their understanding of safeguarding principles and their ability to apply them in practice.

Regardless of the delivery method, it is important for the course to align with the requirements and guidelines set by the regulatory bodies overseeing safeguarding and protection training. This ensures that participants receive comprehensive and standardized training that meets industry standards.




Why choose Madeleys First Aid Plus
Founded in 2021 after Louise left 30 years in the NHS as an Advanced practitioner in A&E/ITU, had spent 1.5 years in Covid ITU

Won FSB Best start-up business in the West Midlands in May 2023

Now trained 100's of delegates in Physical and Mental Health First Aid




Expenses
Travel costs and lunch required, there are many cafes and sandwich bars here in Much Wenlock to buy your lunch, you may eat it in the training room.
All training material, books, qualification certificates are included in the price.




Continuing Studies
After completing the RQF Level 3 Principles of Safeguarding and Protecting Children, Young People, or Vulnerable Adults course, there are several potential pathways for further studies and professional development.
Here are some options to consider:

Advanced Safeguarding Training: To deepen your knowledge and skills in safeguarding, you can pursue advanced training courses that focus on specific areas of safeguarding. These courses may cover topics such as child protection, domestic violence, mental health, substance abuse, or safeguarding in specific settings like healthcare or education. These courses provide specialized knowledge and enhance your expertise in safeguarding practices.
Specialist Safeguarding Qualifications: There are various specialist qualifications available in the field of safeguarding that can further enhance your professional standing and expertise. Examples include the Level 4 Certificate in Advanced Practitioner in Safeguarding Children or the Level 4 Award in Leading the Internal Quality Assurance of Assessment Processes and Practice for Safeguarding and Protecting Children and Young People.
Continuous Professional Development (CPD): Engaging in continuous professional development is crucial for staying updated with the latest research, best practices, and legislative changes in safeguarding. You can attend seminars, workshops, conferences, or webinars related to safeguarding and protection. Additionally, reading relevant publications, participating in online forums or discussion groups, and networking with professionals in the field can all contribute to your ongoing learning and development.
Higher Education Programs: If you aspire to advance your career in safeguarding or pursue leadership roles, you may consider higher education programs such as a bachelor's or master's degree in areas like social work, counselling, psychology, or child protection. These programs provide in-depth knowledge and research opportunities to further your understanding of safeguarding and contribute to the field through academic work.
Supervision and Mentoring: Seeking regular supervision or mentoring from experienced professionals in the field can provide valuable guidance, support, and a platform for reflective practice. Supervision sessions allow for discussing complex safeguarding cases, ethical dilemmas, and personal development as a safeguarding practitioner.
Specialised Roles: Depending on your career goals and interests, you may explore specialised roles within the field of safeguarding. This could involve working as a designated safeguarding officer, child protection advisor, safeguarding trainer, or consultant. These roles may require additional training, experience, and qualifications to meet specific job requirements.

It's essential to stay updated with the requirements and guidelines of the regulatory bodies and organizations relevant to your sector. They may have specific recommendations or requirements for continuing studies and professional development in safeguarding. Additionally, consulting with your employer, professional networks, or industry associations can provide insights into the recommended pathways for ongoing learning and career progression in safeguarding.

Madeleys First Aid Plus

Child Safeguarding

Safeguarding

Child Abuse Paediatrics

Child Protection

Designated safeguarding lead (DSL)

🛡️ Protecting the Most Vulnerable Starts with You 🧒👵

The RQF Level 3 Safeguarding course empowers you with the knowledge to recognise, respond to, and report signs of abuse or neglect.

📘 Learn how to: 🔍 Identify signs of abuse
📞 Report concerns appropriately
🛠️ Take action to ensure safety and well-being
👥 Understand your responsibilities in safeguarding children, young people, and vulnerable adults

Whether you work in education, healthcare, social care, or community services — this course is essential for creating safe and supportive environments.

📅 Enrol today and be a voice for those who need it most.

#Safeguarding #ProtectVulnerablePeople #ChildProtection #SafeguardingTraining #RQFLevel3 #DutyOfCare #MakeADifference

Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults

General Admission

Ninety minute webinar on Rally Navigation covering maps and plotting route instructions on to the map. Ideal for competitors on events such as HRCR Clubmans Championship, 12 Cars or Rally of the Tests

Ninety minute webinar on Rally Navigation covering maps and plotting route instructions on to the map. Ideal for competitors on events such as HRCR Clubmans Championship, 12 Cars or Rally of the Tests

Rally Navigation Training Services

Sports & Fitness

Rally Navigation Training Webinar on Maps and Route Plotting, cover common techniques and lots of hints and tips.

Rally Navigation - Maps and Route Plotting

Date: Monday 14 July 2025

Time: 4.00pm – 4.45pm

Presenter and organisation: Catherine Lippe, Registered Nutritionist, and Claire Theobald, British Nutrition Foundation

Brief description: Following the recent launch of guidance published by the Department for Education on nutrition in the Early Years foundation stage, join Catherine Lippe, an experienced Early Years Nutritionist and Feeding Therapist, and Claire Theobald as they explore how to create supportive food environments that foster positive eating habits and long-term health for children in their early years. Claire will also outline how Early Years practitioners can embed nutrition messages from an education perspective, so putting things into practice through practical food-based sessions and other activities.

It’s ideal for Early Years practitioners across the UK, aligning with key national guidance including Early Years Foundation Stage Nutrition (England), Setting the Table Guidance (Scotland); Nutrition Matters for the early years (Northern Ireland) and Food and nutrition guidance for childcare providers (Wales).

What will be covered?
Building healthy food foundations during the early years
Encouraging positive attitudes towards food
Practical strategies to support food acceptance at mealtimes
Embedding nutrition messages from an education perspective
Links to Food – a fact of life resources.
Suggestions for further reading and sources of information.

Why attend?
Hear tips and practical examples for effective approaches to healthy eating in Early Years. 
Understand the importance of the early years educator’s role at mealtimes.
Opportunity to ask questions of Catherine and Claire about early years nutrition and putting it into practice.
Update knowledge to enhance teaching and learning and everyday practice.
Signposts to free editable resources for use in the classroom will be highlighted.
Sources of further support and information will be made available.
A certificate of attendance will be provided – useful as evidence for your professional development and performance management.
The webinar supports the Food teaching in primary schools: a framework of knowledge and skills, backed by government, and the Characteristics of teaching food and nutrition education in primary schools. 

Audience: 
UK trainee and practising Early Years practitioners.

British Nutrition Foundation

Building healthy foundations in the early years

This isn’t a course. It’s a consecration. 
A sacred spiral for women in midlife who feel the shift — and are ready to rise.

There comes a moment when the roles you've played no longer fit.  
When the masks feel heavy. When the rhythm you’ve lived by begins to falter.

Not because you’ve failed. But because you’re becoming, something powerful, sovereign, and beautifully indefinable.

You’re not losing yourself. You’re rediscovering the fire that never truly went out.

 🔮 What is Hearth of Hera?

Hearth of Hera is a 7-week live, online spiral for women in midlife who know they’re no longer who they were — but aren’t yet sure who they’re becoming.

It’s not about self-improvement.  
It’s not a coaching programme or a checklist.  
It’s a return — to voice, sovereignty, magic, and self-remembrance.

If you’ve felt the call, your place is already waiting.

🌿 This journey is for you if:

*   You’re in midlife or standing at a powerful threshold moment
    
*   You’ve outgrown old identities, rules, or rhythms that no longer serve
    
*   You want sacred space that honours your depth, sensitivity, and magic
    
*   You’re ready to reclaim your voice — spiritually, creatively, unapologetically
    
*   You crave gentle ritual, beautiful structure, and a pace that honours your energy
    
*   You long for sisterhood without pressure or performance
    
*   You’re tired of trying to be “enough” and just want to be true

No application. No performance.  
Just resonance — and your readiness to return to yourself.

🔥 What You Receive

*   🕯 7 live weekly Zoom circles (Mondays at 6pm BST – replays available)
    
*   🌀 A growing 7-card tarot spread — one new card drawn and explored each week
    
*   📝 Creative prompts and voicework exercises
    
*   🔥 Weekly rituals to support your unfolding (simple and flexible — no pressure)
    
*   🌙 Optional journal and embodiment practices you can explore at your own pace
    
*   📱 A private Telegram group for connection, sharing, and gentle sisterhood
    
Whether you attend live or follow the replays, you’ll be fully held.

✨ The Spiral Path: Your 7-Week Journey

Each week brings a new threshold — a deepening into voice, truth, and sovereignty:

1.  Root the Flame — anchor into belonging and inner ground
    
2.  Ignite the Flow — awaken creative, emotional, and energetic movement
    
3.  Sing the Soul — speak your truth and reclaim the myth you live
    
4.  Name the Boundaries — honour your yes, your no, your sacred edge
    
5.  Clarify the Vision — attune to desire, direction, and knowing
    
6.  Burn the Falsehoods — release what no longer fits or serves
    
7.  Rise to Be Seen — stand whole, witnessed, and unshaken
    
This is not a linear curriculum.  
It is a spiral of becoming — rooted in rhythm, ritual, and resonance.

We begin 7/7.
Come.  
Sit by the hearth.  
Your fire is waiting.

Neptune's Daughter Ltd

Hearth of Hera: A 7-Week Sacred Spiral for Women in Midlife

Welcome to our premier destination for clinical hypnotherapists and trainee clinical hypnotherapists seeking to elevate their knowledge and practice to new heights!&nbsp;Introducing our weekly masterclass series designed to guide practitioners from foundational principles to advanced mastery.Embark on a transformative journey with us as we delve into the art and science of clinical hypnotherapy, starting from the very basics and progressing seamlessly to advanced techniques. Whether you&#39;re a seasoned professional looking to sharpen your skills or a newcomer eager to explore the realm of hypnotherapy, our comprehensive masterclass programme offers something for everyone.Starting in May and again in September, our carefully curated curriculum is structured to coincide with term times, ensuring maximum convenience and flexibility for busy practitioners. Each week, participants will have the opportunity to gain invaluable insights, and hone their craft through immersive learning experiences.Join a community of like-minded professionals dedicated to pushing the boundaries of clinical hypnotherapy. Whether you&#39;re seeking to expand your client base, enhance treatment outcomes, or simply deepen your understanding of the field, our masterclass series provides the tools, guidance, and support you need to thrive.Don&#39;t miss this opportunity to unlock your full potential as a clinical hypnotherapist. Enroll now and embark on a journey of growth, discovery, and transformation. Let&#39;s elevate your practice together!

Welcome to our premier destination for clinical hypnotherapists and trainee clinical hypnotherapists seeking to elevate their knowledge and practice to new heights! 
Introducing our weekly masterclass series designed to guide practitioners from foundational principles to advanced mastery.
Embark on a transformative journey with us as we delve into the art and science of clinical hypnotherapy, starting from the very basics and progressing seamlessly to advanced techniques. Whether you're a seasoned professional looking to sharpen your skills or a newcomer eager to explore the realm of hypnotherapy, our comprehensive masterclass programme offers something for everyone.
Starting in May and again in September, our carefully curated curriculum is structured to coincide with term times, ensuring maximum convenience and flexibility for busy practitioners. Each week, participants will have the opportunity to gain invaluable insights, and hone their craft through immersive learning experiences.
Join a community of like-minded professionals dedicated to pushing the boundaries of clinical hypnotherapy. Whether you're seeking to expand your client base, enhance treatment outcomes, or simply deepen your understanding of the field, our masterclass series provides the tools, guidance, and support you need to thrive.
Don't miss this opportunity to unlock your full potential as a clinical hypnotherapist. Enroll now and embark on a journey of growth, discovery, and transformation. Let's elevate your practice together!

The Northern College Of Clinical Hypnotherapy

Accredited Hypnotherapy

Each week, participants will have the opportunity to gain invaluable insights, and hone their craft through immersive learning experiences.

The Monday Masterclass

Broxburn

C01M02 - FD&amp;FA Design Fundamentals - BS5839-1This course will develop knowledge from the FD&amp;FA foundation BS 5839-1 module and/or industry experience and apply this to the design of FD&amp;FA systems. In this module, emphasis is placed on the process of fire alarm design; enquiry, survey, design, certification and the appropriate recording and documentation requirements. The module uses practical exercises for the practice of design techniques culminating in a design layout exam where delegates demonstrate their knowledge of simple FD&amp;FA system design.This is module 2 of 5 which can lead to an RQF L3 Award in the Requirements of FD&amp;FA Systems for non-domestic buildings BS 5839-1: 2017.Who should attend?Anyone involved in the delivery or checking of FD&amp;FA systems and those who have a responsibility for the design, verification or witness testing e.g., architects, service managers, building/property managers, consultants, fire risk assessors, electrical contractors, fire alarm contractors, interested parties (F&amp;RS, building control, insurers). The course also provides a solid entry point for FD&amp;FA system designers.
Content<ul id="isPasted" style="color: rgb(63, 77, 90); box-sizing: border-box;" fr-original-style=" color: rgb(63, 77, 90);"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Design process</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Appropriate record keeping</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">BS 5839-1: 2017<ul style="font-size: initial; box-sizing: border-box;" fr-original-style="font-size: initial;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Section 1 - General</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Section 2 &ndash; Design</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Section 3 &ndash; False alarms</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Annexes A, B, D, E, G</li></ul></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Battery calculations</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Responsibilities &ndash; designer, verifier</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Assessment practical design</li></ul><div fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/88d338d8-7dc4-4054-bf9e-401495774eee/5293624b-3258-4be0-b61f-1d0469f76c49/original.png" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"> </div>

C01M02 - FD&FA Design Fundamentals - BS5839-1
This course will develop knowledge from the FD&FA foundation BS 5839-1 module and/or industry experience and apply this to the design of FD&FA systems. In this module, emphasis is placed on the process of fire alarm design; enquiry, survey, design, certification and the appropriate recording and documentation requirements. The module uses practical exercises for the practice of design techniques culminating in a design layout exam where delegates demonstrate their knowledge of simple FD&FA system design.

This is module 2 of 5 which can lead to an RQF L3 Award in the Requirements of FD&FA Systems for non-domestic buildings BS 5839-1: 2017.

Who should attend?
Anyone involved in the delivery or checking of FD&FA systems and those who have a responsibility for the design, verification or witness testing e.g., architects, service managers, building/property managers, consultants, fire risk assessors, electrical contractors, fire alarm contractors, interested parties (F&RS, building control, insurers). The course also provides a solid entry point for FD&FA system designers.

Content
Design process
Appropriate record keeping
BS 5839-1: 2017
Section 1 - General
Section 2 – Design
Section 3 – False alarms
Annexes A, B, D, E, G
Battery calculations
Responsibilities – designer, verifier
Assessment practical design



Ember Compliance

Design

Design Engineer

Fire Alarm

Continuous Professional Development (CPD)

This course will develop knowledge from the FD&FA foundation BS 5839-1 module and/or industry experience and apply this to the design of FD&FA systems. 

C01M02 - FD&FA Design principles - BS 5839-1 (online)

Real Estate AnalystThe Real Estate Analyst course has been taught non-stop to global real estate firms over the last 25 years, and is without doubt the core financial modelling training in your career portfolio. Whether you have an upcoming financial modelling test for a new job or an APC exam, the Real Estate Analyst course is the choice for you.Create flexible real estate investment focused financial models in Excel. Case studies focus on core, core plus and value add property investments. This course shows you how to model income producing property with both annual and quarterly discounted cash flows, build rent functions, model costs and calculate returns. It also shows you how to interpret and analyse the results. On this course, you will&hellip;<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Learn how to structure an investment cash flow from first principles and how to value and appraise property investments</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Build annual and quarterly discounted cash flows</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Look in depth at modelling tenancy schedules: rent reviews, upward-only, break options, lease expiry</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Build OPEX and CAPEX into your cash flow</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Analyse risk using sensitivity tables and charts</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Employ best practice and find solutions to common modelling problems</li></ul> Who will benefit from this course?<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Real Estate Investors</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Surveyors</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Portfolio Analysts</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Investment Managers</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Asset Managers</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Real Estate professionals at any level with exposure to real estate financial models on a frequent basis</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Mid-level to senior Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Junior or new Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members</li><li value="9" fr-original-style="" style="box-sizing: border-box;">APC candidates who would like the opportunity to consolidate their competencies by understanding how theory and variables interact within the precision context of a financial model.</li></ul> Day OneKnow how to build a property asset cash flow, analyse geared, and un-geared IRRs.<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Term &amp; Reversion and Layer Method Valuation (Intro to Excel)</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Equivalent Yield (Solver, Scenario and Goal Seek functions)</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Single-Let Discounted Cash Flow</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Cash Flow inputs (Rents, Yields, Growth Rates, Target Returns)</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Analysis and use of date series</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Internal Rate of Return (IRR) and Net Present Value (NPV)</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Comparing Value, Price and Worth</li><li value="8" fr-original-style="" style="box-sizing: border-box;">Adding borrowing and analysing geared returns</li><li value="9" fr-original-style="" style="box-sizing: border-box;">Introducing Rent Reviews and other &lsquo;events&rsquo; into cash flows</li><li value="10" fr-original-style="" style="box-sizing: border-box;">The &lsquo;Rent Function&rsquo; concept and Logic functions (IF,OR,AND)</li><li value="11" fr-original-style="" style="box-sizing: border-box;">Sensitivity analysis</li></ul> Day TwoKnow how to build a multi-let property cash flow and apply the concepts on a hypothetical case study.<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">The &lsquo;Rent Function&rsquo; and Multi-let cash flows</li><li value="2" fr-original-style="" style="box-sizing: border-box;">The &lsquo;date problem&rsquo; and assumptions in property asset cash flows</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Reducing the rent function, intermediate calculations and modelling theory</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Modelling lease expiries, break clauses, voids, and upward only covenants</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Incorporating time-varying rental growth rates</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Analysing multi-let cash flows to see if the leases are sufficiently diversified</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Further IRR analysis (XIRR, MIRR)</li></ul> Included in the Course<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">CPD Accredited Certificate &amp; LinkedIn Proficiency Badge</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Course Files</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul> For more information about the Real Estate Analyst such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:E - s.musgrave@bayfieldtraining.comT - 01223 517851W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a>



Real Estate Analyst
The Real Estate Analyst course has been taught non-stop to global real estate firms over the last 25 years, and is without doubt the core financial modelling training in your career portfolio. Whether you have an upcoming financial modelling test for a new job or an APC exam, the Real Estate Analyst course is the choice for you.
Create flexible real estate investment focused financial models in Excel. Case studies focus on core, core plus and value add property investments. This course shows you how to model income producing property with both annual and quarterly discounted cash flows, build rent functions, model costs and calculate returns. It also shows you how to interpret and analyse the results.


On this course, you will…
Learn how to structure an investment cash flow from first principles and how to value and appraise property investments
Build annual and quarterly discounted cash flows
Look in depth at modelling tenancy schedules: rent reviews, upward-only, break options, lease expiry
Build OPEX and CAPEX into your cash flow
Analyse risk using sensitivity tables and charts
Employ best practice and find solutions to common modelling problems


Who will benefit from this course?
Real Estate Investors
Surveyors
Portfolio Analysts
Investment Managers
Asset Managers
Real Estate professionals at any level with exposure to real estate financial models on a frequent basis
Mid-level to senior Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members
Junior or new Real Estate Analysts who would like to start building their own real estate models quickly, rather than relying solely on coaching from existing team members
APC candidates who would like the opportunity to consolidate their competencies by understanding how theory and variables interact within the precision context of a financial model.


Day One
Know how to build a property asset cash flow, analyse geared, and un-geared IRRs.
Term & Reversion and Layer Method Valuation (Intro to Excel)
Equivalent Yield (Solver, Scenario and Goal Seek functions)
Single-Let Discounted Cash Flow
Cash Flow inputs (Rents, Yields, Growth Rates, Target Returns)
Analysis and use of date series
Internal Rate of Return (IRR) and Net Present Value (NPV)
Comparing Value, Price and Worth
Adding borrowing and analysing geared returns
Introducing Rent Reviews and other ‘events’ into cash flows
The ‘Rent Function’ concept and Logic functions (IF,OR,AND)
Sensitivity analysis


Day Two
Know how to build a multi-let property cash flow and apply the concepts on a hypothetical case study.
The ‘Rent Function’ and Multi-let cash flows
The ‘date problem’ and assumptions in property asset cash flows
Reducing the rent function, intermediate calculations and modelling theory
Modelling lease expiries, break clauses, voids, and upward only covenants
Incorporating time-varying rental growth rates
Analysing multi-let cash flows to see if the leases are sufficiently diversified
Further IRR analysis (XIRR, MIRR)


Included in the Course
CPD Accredited Certificate & LinkedIn Proficiency Badge
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the Real Estate Analyst such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Financial Modelling & Analysis

Financial Modelling

Professional Development

Property & Real Estate Photography

The Real Estate Analyst course has been taught non-stop to global real estate firms over the last 25 years, and is without doubt the core financial modelling training in your career portfolio. Whether you have an upcoming financial modelling test for a new job or an APC exam, the Real Estate Analyst course is the choice for you.

Real Estate Analyst (Investment Cash Flow Modelling in Excel)

In-Person 

Virtual

Oldham

<div data-id="707b00e3" data-element_type="container" data-settings='{"content_width":"full"}' style="color: rgb(9, 13, 24); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(9, 13, 24);"><div data-id="1c97cfcc" data-element_type="widget" data-widget_type="woocommerce-product-content.default" style="color: rgb(50, 74, 109); box-sizing: border-box;" fr-original-style=" color: rgb(50, 74, 109);">Incoterms&reg; were first published by the International Chambers of Commerce in 1936. They are a set of internationally recognised, three letter acronyms, which define the risks and responsibilities of buyers and sellers in international trade contracts.It is essential that businesses understand Incoterms &reg; as their use is vital for the successful movement of goods between customers and suppliers around the world.The misuse of these terms can lead to delays, penalties, problems with payment and more. This half day seminar will explain Incoterms&reg; and their importance in international trade contracts.Please note: If you are working towards your British Chamber of Commerce (BCC) Foundation Award, this course will count towards 1 of your 6 modules. Please make sure you select the &lsquo;Yes&rsquo; option in the dropdown option for BCC when booking.</div></div><div data-id="60285c8" data-element_type="container" data-settings='{"content_width":"full"}' style="color: rgb(9, 13, 24); box-sizing: border-box;" fr-original-style=" color: rgb(9, 13, 24);"> </div>

Incoterms® were first published by the International Chambers of Commerce in 1936. They are a set of internationally recognised, three letter acronyms, which define the risks and responsibilities of buyers and sellers in international trade contracts.
It is essential that businesses understand Incoterms ® as their use is vital for the successful movement of goods between customers and suppliers around the world.
The misuse of these terms can lead to delays, penalties, problems with payment and more. This half day seminar will explain Incoterms® and their importance in international trade contracts.
Please note: If you are working towards your British Chamber of Commerce (BCC) Foundation Award, this course will count towards 1 of your 6 modules. Please make sure you select the ‘Yes’ option in the dropdown option for BCC when booking.

Export Unlocked Limited

International Compliance Association (ICA)

Trade & Commerce

International Trade

British Chambers of Commerce (BCC)

The misuse of these terms can lead to delays, penalties, problems with payment and more. This half day seminar will explain Incoterms® and their importance in international trade contracts.

INCOTERMS® 2020 COURSE

This workshop offers new assessors skills and strategies to conduct effective professional discussions with learners. These discussions are not only essential for accurate assessment but also contribute to a more engaging and enriching learning experience for the students.

This 2.5 hour workshop is aimed at those new to assessment, or who want to improve their skills in having professional discussions with their learners. This workshop will enable you to:

Know when to use professional discussions with learners
Plan for professional discussions with learners
Prepare learners for taking part in professional discussions
Use appropriate questioning techniques to use in professional discussions
Record and reference professional discussions

Panda Education and Training Ltd

Professional Discussions for Assessment

One hour webinar aimed at relative newcomers to road rallying, learn the basics of plotting map references, map reading, types of controls and timing.

One hour webinar aimed at relative newcomers to road rallying, learn the basics of plotting map references, map reading, types of controls and timing.

Online webinar aimed at newcomers and beginners to road rallying helping to learn the basics.

Rally Navigation - Road Rallying Introduction

Mercer’s Financial Education Clinic – Helping You Plan for the Future
We are excited to invite you to Mercer’s Financial Education Clinic, a group session designed to help you take control of your financial future. This session will provide expert guidance on key financial topics, equipping you with the knowledge to make informed decisions about your finances.

What Will Be Covered?
During this session, we will explore:
The fundamentals of creating a financial plan 
Preparing for the unexpected 
Setting financial goals 
Using the right approach to build a secure financial future 
Key tax considerations to be aware of 

This interactive session will give you the opportunity to gain practical insights and ask questions to help you better understand how to manage your financial well-being.
Whether you're just starting out or looking to strengthen your financial plan, this session will provide valuable guidance to support your journey.
We encourage all employees to attend and take advantage of this valuable financial education opportunity.

Session Details:

Date: 15th July 2025
Time: 9:30 a.m. – 10:30 a.m.
Location: Virtual 

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