11300 Art courses

Why Choose V-Ray for Rhino Essentials Training? Master photorealistic rendering in Rhino with our intensive V-Ray training. Led by certified experts, learn lighting, material manipulation, rendering configurations, textures, and global illumination.  Check our Website Training Duration: 10 hours Approach: 1-on-1, in-Person and Live online and Customized Content.   Flexibility: 1-on-1 sessions scheduled at your convenience, from Mon to Sat between 9 am and 7 pm. Vray for Rhino Essentials - 10 Hours Course Session 1: Introduction to Vray and Rhino Integration Overview of Vray: Understanding its importance in architectural and product visualization. Setting up Vray in Rhino: Installation, basic configurations, and interface exploration. Understanding the Rhino-Vray workflow: Navigating between Rhino and Vray seamlessly. Session 2: Basic Lighting Techniques Exploring different light sources: Domes, spotlights, and area lights. Adjusting light intensity and color temperature for realistic ambiance. Creating natural lighting scenarios: Daylight, twilight, and night scenes. Session 3: Mastering Material Creation Introduction to Vray materials: Diffuse, reflection, refraction, and bump maps. Crafting realistic materials: Wood, glass, metal, and fabrics. Utilizing the material editor efficiently for precise adjustments. Session 4: Advanced Rendering Configurations Global Illumination: Understanding photon mapping and irradiance mapping. Fine-tuning render settings: Quality vs. speed, resolution, and anti-aliasing. Exploring Vray frame buffer: Post-processing and image enhancement. Session 5: Texture Manipulation and Mapping Understanding UV mapping: Unwrapping complex geometries for accurate textures. Applying textures in Vray: Diffuse, bump, displacement, and normal maps. Realistic texture manipulation: Scaling, rotation, and blending textures seamlessly. Session 6: Camera Settings and Scene Composition Camera configurations: Focal length, depth of field, and exposure settings. Composing visually appealing scenes: Rule of thirds, focal points, and balance. Rendering interior and exterior scenes: Managing lighting challenges and reflections. Session 7: Real-Time Feedback and Interactive Rendering Introduction to Vray interactive rendering: Real-time feedback for quick adjustments. Utilizing Vray's denoiser for noise reduction in interactive mode. Enhancing productivity with interactive rendering: Modifying materials and lighting on the fly. Session 8: Optimizing Render Times Efficient render optimization techniques: Reducing noise and enhancing quality. Distributed rendering: Utilizing multiple machines for faster rendering. Troubleshooting common rendering issues: Flickering, artifacts, and texture problems. Session 9: Post-Processing and Presentation Post-production in Photoshop: Enhancing renders, adding depth, and adjusting colors. Creating compelling visual narratives: Adding people, context, and atmosphere. Designing professional presentation boards: Layout, annotations, and graphic elements. Session 10: Final Project and Portfolio Review Participants showcase their final Vray-rendered projects. Instructor-led critique and feedback session. Tips for building a strong portfolio: Choosing the best renderings and presenting your work effectively. By the end of this 10-hour course, participants will have a comprehensive understanding of Vray for Rhino, enabling them to create photorealistic renderings and significantly enhance their design visualization skills. Upon completing the Vray for Rhino Essentials course, participants will: Master Lighting Techniques: Expertly utilize various light sources. Create realistic lighting scenarios for diverse scenes. Advanced Material Proficiency: Manipulate complex materials and textures for lifelike renders. Understand reflective surfaces and material interaction. Optimize Rendering Settings: Fine-tune render configurations for optimal quality and speed. Implement noise reduction techniques for cleaner renders. Texture Mapping Mastery: Perfect UV mapping methods for accurate texture application. Seamlessly blend textures for realistic surface mapping. Effective Camera Use and Composition: Configure camera settings, depth of field, and exposure. Compose visually appealing scenes for impactful renders. Real-Time Rendering Skills: Utilize interactive rendering for immediate feedback and adjustments. Enhance scenes in real time for efficient workflow. Post-Processing Expertise: Enhance renders in post-production using software tools. Add depth, adjust colors, and create visually compelling final images. Professional Presentation Techniques: Design layouts, annotations, and context to create impactful visual narratives. Curate a strong portfolio with the best-rendered projects. By honing these skills, participants will produce photorealistic renders and significantly enhance their architectural and product visualization capabilities. Skills You'll Gain: Master lighting techniques for realistic visualization. Learn material manipulation and texture enhancement in Vray. Understand advanced rendering configurations for high-quality results. Explore global illumination concepts for lifelike scenes. Career Opportunities: Upon completing Vray for Rhino Essentials, you'll be well-equipped for various roles in the design and visualization industry, including: Architectural Visualizer: Create stunning architectural visualizations for presentations and client approvals. Product Designer: Enhance product design by creating photorealistic prototypes and visualizations. Interior Designer: Craft immersive interior spaces with realistic lighting and material textures. 3D Visualization Artist: Work in animation studios, gaming companies, or marketing agencies, producing high-quality 3D visualizations. Freelance Rendering Specialist: Offer your skills on platforms like Upwork or Fiverr, providing rendering services to clients worldwide. Course Highlights: Acquire fundamental skills in V-Ray for Rhino, covering lighting, materials, and rendering setups. Explore advanced techniques for lifelike textures, reflections, and global illumination effects. Master the workflow for crafting architectural renderings, both interior and exterior. Harness the power of V-Ray features like proxies, fur, and particle systems for dynamic visuals. Optimize render times and quality using efficient techniques and expert tips. Validate your expertise with a Certificate of Completion, showcasing your V-Ray proficiency. Access recorded lessons for future reference, enabling self-paced learning and continuous improvement. Professional Guidance: Learn from certified tutors and industry experts with extensive practical experience. Gain valuable insights and personalized feedback as you progress through the course, ensuring a comprehensive understanding of V-Ray for Rhino.

Diploma in Furniture Restoration Course Overview Restoring antique furniture requires a skilful hand. Fixing minor errors on antique furniture can be extremely difficult and potentially lead to complete destruction. Gaining the knowledge and abilities necessary for furniture restoration is what the Diploma in Furniture Restoration course is all about. A few restoration hints and techniques will quickly become second nature to you. Your proficiency in furniture restoration will improve greatly with the course. Throughout this course, the fundamentals of furniture repair will be covered. The actions you ought to perform prior to restoring furniture will then become clear to you. In addition, the extremely instructive sections will teach you how to remove stains and colour furniture. It will teach you a lot about contemporary upholstery. Furthermore, this course will equip you with useful restoration skills. You will also learn how to restore antique furniture with skill. To lay the groundwork for your future furniture restoration career, enrol in this extensive Diploma in Furniture Restoration course. Enrol in this wonderful course right now to start creating new chances for yourself. Learning outcome Familiarise with furniture restoration Gain in-depth knowledge of the woods in furniture restoration Deepen your understanding of upholstery restoration Know how to get started as a furniture designer How Much Do Furniture Designers Earn? Senior - £55,000 (Apprx.) Average - £37,000 (Apprx.) Starting - £26,000 (Apprx.) Requirement Our Diploma in Furniture Restoration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Diploma in Furniture Restoration Module 01: Introduction to Furniture Restoration 00:13:00 Module 02: How to Get Started 00:15:00 Module 03: Woods in Furniture Restoration 00:30:00 Module 04: Upholstery Restoration 00:20:00 Module 05: Restoring Antiques Furniture 00:19:00 Module 06: DIY: Restoration Projects 00:22:00 Module 07: Safety Precautions in DIY Projects 00:27:00 Module 08: Career Information for Furniture Restorer in the UK 00:15:00

Course Description Get instant knowledge from this bite-sized Handmade Soap Making Course: Part 5 course. This course is very short and you can complete it within a very short time. In this Handmade Soap Making Course: Part 5 course you will get fundamental ideas of handmade soap making, the key understanding of selling your beautiful handmade soaps and so on. Enrol in this course today and start your instant first step towards learning about troubleshooting. Learn faster for instant implementation. Learning outcome  Understand frequently faced confusions Know how to sell your beautiful handmade soaps Learn about troubleshooting Requirement Our Handmade Soap Making Course: Part 5 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Handmade Soap Making Course: Part 5 Module 01: Troubleshooting 00:15:00 Module 02: Frequently Faced Confusions 00:20:00 Module 03: Open for Business 00:11:00 Module 04: Selling Your Beautiful Handmade Soaps 00:16:00 Assignment Assignment - Handmade Soap Making Course: Part 5 00:00:00

Explore the ways of using and utilizing drawing tablet effectively with the Drawing Pad Training course. The course shows you the appropriate ways of using drawing pads for your everyday life such as drawing, marketing, presenting, and more. The course will help you to make your marketing easy with a drawing pad. Throughout the course, you will understand the procedures of creating presentation within minutes and able to market yourself on the fly. The essential drawing tools such as settings menu, Help menu, Brushes, lasso and selection tools, canvas pin, hand tool, moving layers, etc. will be covered in the course. Finally, you will know about lighting, audio and video set up and create a professional background. By the end of the course, you will be able to use drawing pads and able to record your movements on video. What you'll learn You'll be able to use a drawing pad and record your movements on video You'll be able to market yourself on the fly You'll be able to create presentations in minutes - not hours You'll be able to use Leo's drawing features on the go Requirements You should know how to use a computer at a beginner level You'll need a drawing pad + drawing pad software (discussed inside Lecture 2) Who is the target audience? Presenters Online Marketers Course Creators Anyone looking to improve their videos & presentations   Module: 01 Introduction FREE 00:01:00 The Drawing Tools You Need 00:05:00 Free Alternative - Krita 00:04:00 Side Menu 00:01:00 Misc Top Bar Functions 00:03:00 Module: 02 File Menu 00:02:00 Settings Menu 00:04:00 Help Menu 00:01:00 Brushes 00:18:00 Erasor Tool 00:02:00 Color Picker 00:01:00 Module: 03 Lasso & Selection Tool 00:01:00 Gradient Tool 00:02:00 Canvas Pin Tool 00:01:00 Hand Tool 00:01:00 Moving Layers 00:01:00 Using Drawing Pads for Marketing 00:06:00

Course Description Get instant knowledge from this bite-sized Candle Making Business Fast-Track Course: Part 3 course. This course is very short and you can complete it within a very short time. In this Candle Making Business Fast-Track Course: Part 3 course you will get fundamental ideas of candle making business, the key understanding of marketing strategies, setting up a business and so on. Enrol in this course today and start your instant first step towards learning about adapting safety in candle making. Learn faster for instant implementation. Learning outcome  Understand marketing strategies Deepen your understanding of adapting safety in candle making Know how to set up a business Learn about decorating How Much Do Candle Makers Earn? Senior - £56,000(Appx.) Average - £36,000(Appx.) Starting - £24,000(Appx.) Requirement Our Candle Making Business Fast-Track Course: Part 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Candle Making Business Fast-Track Course: Part 3 Module 01: Adapting Safety in Candle Making 00:22:00 Module 02: Decorating 00:37:00 Module 03: Setting Up a Business 00:15:00 Module 04: Marketing Strategies 00:13:00 Assignment Assignment - Candle Making Business Fast-Track Course: Part 3 00:00:00

Course Description Get instant knowledge from this bite-sized Candle Making Business Fast-Track Course: Part 1 course. This course is very short and you can complete it within a very short time. In this Candle Making Business Fast-Track Course: Part 1 course you will get fundamental ideas of candle making business, the key understanding of handmade candles, the steps of candle making and so on. Enrol in this course today and start your instant first step towards learning about the basics of candle making. Learn faster for instant implementation. Learning outcome  Understand the basics of candle making Deepen your understanding of handmade candles Learn about the steps of candle making How Much Do Candle Makers Earn? Senior - £56,000(Appx.) Average - £36,000(Appx.) Starting - £24,000(Appx.) Requirement Our Candle Making Business Fast-Track Course: Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Candle Making Business Fast-Track Course: Part 1 Module 01: Basics of Candle Making 00:34:00 Module 02: Steps of Candle Making 00:26:00 Module 03: Handmade Candles 00:30:00 Assignment Assignment - Candle Making Business Fast-Track Course: Part 1 00:00:00

“Filmmaking is a chance to live many lifetimes” - Robert Altman Our Film Production Course is led by highly experienced videographer and cinematographer Max Jewell-Smith, and award-winning actor and producer Henry Hereford, who has been working in the industry for more than 20 years in the UK, Australia and the US. Henry is a producer with the production company, Fluffy Cat, who have worked on films such as For The Love Of George, To Leslie, and Well Behaved Woman, so he has plenty of unique insight to share with students. With a mix of technical skills, script writing and acting, students on our Film Production course will work together to create a short film that they will showcase on Friday. ‍ WHEN AND WHERE? The Film Production Course takes place in Cranleigh Arts Centre, around 20 minutes from Guildford. The venue has a professional theatre, a sprung dance floor for choreography sessions, dressing rooms, and lots of great areas for filming and multimedia activities, so it's the perfect spot for our aspiring performers to learn in. ‍ Monday 22nd - Friday 26th July 2023 In2Drama is split into two groups for age related focus 11-15 year olds: 1pm - 4:00pm 16-21 year olds: 9am - 12:00pm

Adobe Illustrator and Photoshop Masterclass Training, your gateway to Photoshop and Illustrator. Learn with the best software for publishing and marketing materials. This comprehensive training covers Photoshop, Illustrator, and InDesign, offering step-by-step tutorials tailored for creative professionals. Click here for more info: Website Duration: 10 hours Approach: Individualized, Tailored Content, Flexible Pace, Personal Support Scheduling Flexibility: 1-on-1 sessions from Mon to Sat, 9 am to 7 pm, based on your availability. Course Title: Adobe Photoshop and Illustrator Mastery Workshop Duration: 10 Hours (Divided into 10 Modules) Module 1: Introduction to Adobe Photoshop (1 hour) Familiarization with Photoshop interface and tools Understanding bitmap graphics and resolution Basic image editing techniques (cropping, resizing, color adjustments) Significance of layers in design Module 2: Essential Photoshop Tools (1 hour) Mastery of selection tools (Marquee, Lasso, Magic Wand) Understanding brushes and their settings Introduction to the Pen tool for precise selections Working adeptly with layers and layer styles Module 3: Advanced Image Editing (1 hour) Proficiency in advanced color adjustments (Curves, Levels, Hue/Saturation) Techniques for photo retouching and manipulation Creating composite images using blending modes Application of filters and special effects for creative designs Module 4: Introduction to Adobe Illustrator (1 hour) Exploration of Illustrator interface and tools Working with vector graphics and paths Basic shapes and drawing tools Understanding anchor points and handles Module 5: Creating Vector Artwork (1 hour) Expert use of the Pen tool for precise vector illustration Creating and editing shapes and objects Mastery in handling gradients and patterns Understanding the Appearance panel Module 6: Illustrator Typography (1 hour) Text tools and advanced formatting options Crafting text effects and artistic typography Integration of text with shapes and images Working adeptly with text on a path Module 7: Combining Photoshop and Illustrator (1 hour) Importing Illustrator files into Photoshop and vice versa Efficient use of smart objects and vector shapes in Photoshop Creation of custom brushes and patterns in Illustrator for seamless use in Photoshop Designing posters and flyers by combining elements from both software Module 8: Integration with InDesign (1 hour) Exporting assets from Photoshop and Illustrator for InDesign Crafting layouts in InDesign using assets from both programs Understanding print and digital design nuances Preparing files for printing and online use Module 9: Advanced Techniques and Tips (1 hour) Creating custom actions and automation in Photoshop Mastery in advanced selection techniques Utilizing Illustrator's advanced tools (Pathfinder, Shape Builder, etc.) Exploration of creative design styles and trends Module 10: Final Projects and Portfolio (1 hour) Individual or group projects incorporating Photoshop and Illustrator skills Detailed review and feedback on the projects Preparation of a portfolio showcasing the work   Upon completion of the Adobe Photoshop and Illustrator Mastery Workshop, participants will: Master Advanced Design Techniques: Acquire expert skills in both Adobe Photoshop and Illustrator, delving into advanced tools, filters, and effects for intricate design work. Seamlessly Integrate Software: Learn to seamlessly integrate Photoshop and Illustrator, enabling the creation of dynamic and visually appealing designs by leveraging the unique strengths of both programs. Develop Creative Problem-Solving: Cultivate creative problem-solving abilities by exploring diverse design styles and industry-relevant trends, empowering the creation of innovative and captivating visuals. Construct Professional Portfolios: Gain the expertise to construct professional portfolios, showcasing a diverse range of projects incorporating advanced Photoshop and Illustrator techniques. Collaborate on Real-World Projects: Collaborate effectively on real-world design projects, combining Photoshop and Illustrator skills to produce high-quality marketing materials, promotional content, and digital artwork. Career Opportunities: Upon mastering Photoshop and Illustrator, participants can pursue a range of creative careers, including: Graphic Designer: Craft visually appealing designs for print and digital media, ranging from marketing materials to social media graphics. Digital Illustrator: Create intricate digital illustrations and artworks for various applications, including book covers, digital publications, and games. Web Designer: Develop engaging and user-friendly website layouts and elements, optimizing user experience through appealing visuals. Advertising Artist: Design compelling advertisements for print and online platforms, captivating audiences and promoting brands effectively. Freelance Designer: Work as a freelance designer, taking on diverse projects from clients and agencies, showcasing versatility in both Photoshop and Illustrator skills. By mastering these Adobe tools, participants open doors to a multitude of creative opportunities in the ever-expanding digital design industry. Skills Acquired: Participants in the Adobe Illustrator and Photoshop Masterclass Training will develop advanced skills in vector graphics, digital illustration, and photo manipulation using Adobe Illustrator and Photoshop. Key skills include: Precision Vector Graphic Design in Illustrator Creative Digital Illustration Techniques Advanced Photo Editing and Manipulation in Photoshop Job Opportunities: Upon completion, individuals can pursue roles such as: Graphic Designer Digital Illustrator Advertising Creative Branding Specialist Elevate Your Design Skills: Master Adobe Illustrator and Photoshop, crafting stunning graphics, logos, and digital illustrations. Understand design principles, tools, and workflows. Receive a recognized Certificate of Completion and access recorded lessons for future reference. Expert Guidance, Your Schedule: Learn from certified experts, tailored to your timetable-flexible online or in-person sessions, Monday to Sunday, 9 am to 8 pm. Enjoy lifetime email support for seamless learning. Unleash Your Creativity Today: Enroll now to ignite your creative potential in Adobe Illustrator and Photoshop. Elevate your designs effortlessly.

Join us for this one-day online course and discover what makes quality teaching of history by exploring how to ensure coverage of the National Curriculum through practical creative methods.

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00