The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
Embark on a captivating journey from bean to cup with our "From Bean to Cup" workshop at Etude Coffee. This comprehensive course invites you to delve into the world of coffee, from its humble beginnings as a green bean to the rich and aromatic cup we enjoy every morning. Held in the heart of our local roastery, this workshop lasts an hour and covering education, hands-on experience and sensory enjoyment. Begin your adventure by exploring the fascinating world of green coffee. Learn about different coffee varieties, the significance of their origins, and the impact of various processing methods on flavour profiles. Our roaster will guide you through the intricacies of coffee processing, shedding light on the journey of beans from farms to coffee importers and roasters. We'll then run a demonstration on the transformation of green coffee firsthand and participants can take part in roasting a small batch of coffee on our sample roaster. This hands-on session not only explains the roasting process but also empowers you with the knowledge to appreciate the art and science behind it. The end of the workshop is a communal coffee tasting session. Enjoy the distinct flavours and aromas of various coffees, including the batch you helped roast. This sensory exploration will deepen your understanding of how coffee origin, processing and roasting influence the final taste of your coffee. Whether you're a curious beginner or a seasoned coffee enthusiast, our From Bean to Cup workshop offers a unique blend of education, practical experience, and sensory exploration. Join us and transform your appreciation for coffee. Limited spots are available to ensure an intimate and interactive experience, so secure yours today and discover the true essence of coffee, from bean to cup.
An introduction to the many ways of making paint, and a fun, guided tour through the various processes of paint application beyond the conventional use of a brush.
Communication Skills 1 Day Training in Ipswich
Communication Skills 1 Day Training in Warwick