The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution
Create realistic baking plaster items in our KPCA Baking Plaster Class. Transform plaster into unique diffuser art that enhances your space with delightful fragrances.
Phoenix pottery and Art Studio is an Artist owned studio, offering pottery and art/craft classes in Cheshire. We have a range of pottery classes and ceramic art workshops, for beginners to experienced. We are close to the towns of Warrington, Wigan, St Helens and cities of Liverpool and Manchester . With easy motorway access from, M6 , M62 and East Lancs Rd.
A 4 week intermediate pottery course at our pottery studio in Golborne, Warrington. Phoenix Pottery and Art Studio offer a variety of art, craft and pottery classes. A regular calendar of pottery courses for beginners plus pottery studio space for experienced ceramicists to work on their own projects. From Watercolour painting classes, mixed media art, wreath making, glass fusing, to Mindfulness with clay workshops and Lots of other seasonal events. All the festive classes and workshops are available to book now. Close to Warrington, Manchester , Liverpool, Wigan, Lancs and the Northwest. With easy Motorway access
Authentic Art workshops led by a local artist.
Authentic Art workshops led by a local artist.
Phoenix Pottery and Art Studio hosts a calendar of creative workshops, pottery classes and courses, glass fusing courses, watercolour painting classes and much more. Situated in Golborne, near Warrington, St Helens, Wigan and approx 20 miles from Manchester and Liverpool. Easy motorway access for the Northest UK.
Join the CLAB Baking Candle one-day course to learn the magic and bravo technique of making candles as if you're baking. Perfect for crafting enthusiasts