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Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco© Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will learn about the Cisco Contact Center Enterprise (CCE) products and explore features and functionality of the solution including major system components. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 2 Days 12 CPD hours This course is intended for This is an advanced course for DBAs and technical individuals who plan, implement, and maintain Db2 11.1 databases Overview Please refer to course overview This course is designed to teach you how to:Perform advanced monitoring using the Db2 administrative views and routines in SQL queries.Manage the disk space assigned in Database Managed Storage (DMS) and Automatic Storage table spaces, including the activities of the rebalancer.Use SQL queries and Db2 commands to check the high water mark on table spaces and to monitor the rebalance operation.Utilize the REBUILD option of RESTORE, which can build a database copy with a subset of the tablespaces using database or tablespace backup images.Plan and execute the TRANSPORT option of RESTORE to copy schemas of objects between two Db2 databases.Create incremental database or tablespace level backups to reduce backup processing and backup image storage requirements.Implement automatic storage management for table spaces and storage groups or enable automatic resize options for DMS managed table spaces to reduce administration requirements and complexity.Describe the various types of database memory including buffer pools, sort memory, lock memory and utility processing memory.Adjust database or Db2 instance configuration options to improve application performance or processing efficiency.Implement Db2 Self Tuning Memory management for specific database memory areas. Advanced MonitoringDb2 Table Space ManagementDb2 Database Memory ManagementDatabase rebuild supportDb2 database and tablespace relocationDb2 Incremental Backup

Duration 2 Days 12 CPD hours This course is intended for Scrum Masters (coaches), Product Owners (customers), and team members. Overview Please refer to Overview Many organizations are incorporating different project management methodologies into their skill base. This course is designed for individuals who need to get started with agile concepts and practice. Basic planning is covered along with the various roles and responsibilities of customers and developers / practitioners. Learn about epics, stories, sprints, feature prioritization and value-driven delivery. Course IntroductionCore Agile Concepts Origins of Agile Project Management Traditional Project Management Methodologies Agile Project Management Methodologies Generalizations: Agile and Traditional Project Management Comparisons The Agile Manifesto Manifesto Contributors Manifesto Values Manifesto Principles Agile Planning and Sprint Overview Agile Planning Overview Develop Epics Create Stories Verification/Validation Wireframes and Storyboards Functionality Based on User Roles Story Maps Estimating Effort: Story Points and Ideal Days Prioritizing Stories Methods for Prioritizing Stories Create Product Backlog Create Product Roadmap Conduct Release Planning Determining Iteration/Sprint Length Conduct Date-Driven Release Planning Conduct Feature-Driven Release Planning Sizing Stories Agile Role, Responsibilities and Team Space Agile Teams and Team Space Overview Scrum Master/Servant Leader/Coach (XP) Product Owner/Customer (XP) Team Members/Developers (XP) Team Space Physical Space Recommendations Next Steps

Duration 1 Days 6 CPD hours This course is intended for The target students for this course are office professionals with a foundational understanding of Adobe Acrobat Pro DC who want to use the advanced productivity features and the creative features of Acrobat Pro DC. Overview In this course you will create and manage PDF documents.Students will: ?Customize the Acrobat Pro DC workspace.?Create PDFs from technical documents.?Enhance PDF documents.?Create interactive PDF forms.?Finalize PDF files for commercial printing. In this course, students will use Adobe Acrobat Pro DC to convert technical documents to PDF files, enhance PDF documents, create interactive PDF forms, and prepare PDF files for commercial printing. Customizing the Acrobat Pro DC Workspace Customize the Toolbars Create Custom Tool Sets Creating PDFs from Technical Documents Create PDF Documents by Using Autodesk AutoCAD Measure Technical Drawings Create PDF Documents by Using Autodesk AutoCAD Embed Multimedia Enhance PDF Document Accessibility Use Actions Manage the Security of PDF Documents Creating Interactive PDF Forms Create a PDF Form Compile and Manage PDF Form Data Finalizing PDF Files for Commercial Printing Apply Color Management Settings Preview Printed Effects Perform Preflight on a PDF Document Create PDF/X, PDF/A, and PDF/E Compliant Files Create a Composite and Color Separations Export a PDF Document to Other Formats

Duration 5 Days 30 CPD hours This course is intended for This course is designed for professionals in job roles such as: Communication engineers Project managers Network engineers Software engineers System architects The Developing Applications for Cisco Webex and Webex Devices (DEVWBX) v1.1 course prepares you to use the programmability features of Webex©, Cisco© enterprise solution for video conferencing, online meetings, online training, webinars, web conferencing, cloud calling, and collaboration. Through a combination of lessons and hands-on labs, you will learn about Webex Application Programming Interface (API) Foundation, meetings, devices, teams, messaging, embedding Cisco Webex, administration, and compliance. You will learn how to leverage Webex APIs to extend the functionalities of teams, meetings, and devices, and explore how these APIs can help automate, administer, and enforce compliance. This course prepares you for the 300-920 Developing Applications for Cisco Webex and Webex Devices (DEVWBX) exam. Introducing Webex APIs Foundations Webex as an Extensible Platform Building Cisco Webex Teams Applications Introduction to Webex Messaging Developing with Webex Meetings XML API Describe the Capabilities of Cisco Webex Meetings APIs Automating and Extending Cisco Collaboration Devices with xAPI Overview, Capabilities and Transport Methods for Cisco Endpoint Device Programmability Embedding Cisco Webex Benefits of Embedding Cisco Webex into Other Applications Managing Administration and Compliance with Cisco Webex APIs Administer a Cisco Webex Organization

Duration 2 Days 12 CPD hours This course is intended for Project team members & consultants In this course, students learn how to set up the billing interface points between sales and distribution and financial accounting. Course Outline Forms of billing in SD Methods for creating billing documents Methods for creating billing documents Invoice lists Billing plans and down payments Revenue account determination Special features of the SD/FI interface Additional course details: Nexus Humans SCM615 SAP Sales and Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM615 SAP Sales and Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for anyone currently working on Agile-based projects or having experience with other forms of project management experience and want to add Agile PM skills and knowledge to their portfolio. Anyone with any experience in project-based work, either from the customer or supplier side can benefit from this course, including but not limited to: project manager, team leaders and managers or project employees. Overview AgilePM ™ certification is the result of collaboration between APMG-International and the DSDM Consortium. DSDM (Dynamic Systems Development Method) is the longest existing Agile method and the only Agile method aimed at managing Agile projects. It Has evolved over the years into a Project Framework, and AgilePM is a subset tailored to the Agile project manager. Students will be explained how the model is set up, how the different project activities and project roles are connected and how AgilePM handles project management. This course provides preparation for the Foundation exam of APMG. Training Day 1 - AgilePM Foundation Topics What is Agile? Choosing an appropriate Agile approach philosophy, principles and project variables preparing for success The DSDM Process Training Day 2 - AgilePM Foundation Topics The People ? DSDM Roles and Responsibilities The DSDM Products Key practices ? prioritization and timeboxes Training Day 3 - AgilePM Foundation Topics Planning and control throughout the lifecycle Other practices: facilitated workshops, modeling and iterative development

Duration 1 Days 6 CPD hours This course is intended for This seminar is intended for individuals who want to gain intermediate knowledge of Leadership and Management. Overview Upon successful completion of this seminar, guests will gain intermediate knowledge of effective leadership communications and learning resource availability. In this seminar, guests will obtain knowledge in Leadership and Management, leveraging New Horizons' Leadership and Professional Development Program. Leadership Session Leadership and Management Topics Additional course details: Nexus Humans Leadership Seminar training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Leadership Seminar course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for sales representatives who are managing their sales territories, with the goal of converting sales leads into sales opportunities and sales opportunities into closed sales. You may be selling products or services, or you may or may not be familiar with other CRM systems and may be new to Salesforce CRM. Overview In this course, students will create and manage records in the trial version of Salesforce© Sales Cloud© Lightning Enterprise Edition.Students will:- Create a basic Salesforce Sales Cloud environment and navigate the interface.- Optimize lead qualification.- Manage accounts and contacts.- Manage the opportunity pipeline.- Use Salesforce email.- Work with reports and dashboards. This course will give students the knowledge and skills they need to use Salesforce© in the real world?ultimately enabling them to meet and exceed their sales targets. Getting Started with Salesforce Set Up a Trial Version of Salesforce Sales Cloud Enterprise Edition Navigate the Salesforce LE Interface Navigate in the Salesforce Classic Interface Optimizing Lead Qualification View Leads Manage Leads Work Leads Convert Leads Managing Accounts and Contacts Manage Accounts Manage Contacts Managing the Opportunity Pipeline Manage Opportunities Work Opportunities Close Opportunities Using Salesforce Email Use Salesforce Email in Salesforce Classic Use Salesforce Email in Salesforce LE Working with Reports and Dashboards View Reports and Dashboards Create and Edit Reports and Dashboards

Duration 1 Days 6 CPD hours This course is intended for After taking this course, you should be able to: Describe cloud architecture, administration, and licensing Understand hardware and features of all product families Implement best practices for troubleshooting and when to contact support Overview After taking this course, you should be able to: Implement core configurations for a full stack solution in the Meraki Dashboard Deploy foundational Meraki product features to meet basic IT requirements Understand and leverage essential Meraki Dashboard tools for troubleshooting The Engineering Cisco Meraki Solutions Part 1 (ECMS1) v2.1 is an introductory course that equips you with the technical knowledge and skills to confidently operate Cisco Meraki solutions as a unified management system of an entire network from a centralized dashboard. Through a full day of instruction including live demos and guided lab practice, you will learn how to implement core configurations for a full stack solution in the Meraki Dashboard and leverage essential Meraki Dashboard tools to enforce device security policies, deploy software and apps, and perform remote, live troubleshooting on managed devices. This is the first of two courses that prepare you for the Cisco Meraki Solutions Specialist certification exam. Describing the Cloud and the Cisco Meraki Dashboard Single Pane of Glass Management Cisco Meraki Full Stack Capabilities Describing Cisco Meraki Products and Administration Cisco Meraki MX Security and SD-WAN Appliance Cisco Meraki MS Switches Describing Cisco Meraki Troubleshooting Cisco Meraki Dashboard Sync and Real-Time Tools Integration of Cisco Meraki Monitoring and Troubleshooting Tools in Existing Systems