414 Alcohol courses delivered On Demand

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

This course covers the essential facts about money-laundering, along with the relevant legal aspects and how companies can set up systems and policies to detect and deal with what is a major criminal problem, worldwide.

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

In this course we’re going to be discussing two topics, ‘equality’ and ‘diversity’ and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Do you know someone who is suffering from drug addiction? In the UK, £36 billion every year is spent on drug and alcohol abuse treatment. Early intervention and treatment is crucial when it comes to helping substance abusers back on their feet so that they can resume normal lives once again. If you want to help a loved one who is suffering from addiction, this Addiction & Mental Health - Chemically Speaking Two (2hrs) Course will give you the practical skills and knowledge you need to stage a successful intervention. This drug addiction and mental health course covers key topics related to drug addiction and prevention. You'll learn about the stages of grief in drug abuse, dual diagnosis, the benefits of integrative holistic therapy, the psychology of drug addiction, costs vs benefits of intervention and much more. You'll also explore the process of recovery and optimal health care. On course completion you'll have a solid understanding of drug culture, the mind of a substance abuser, and the prevention strategies involved in drug addiction therapy. What you'll learn: Familiarise with the 5 stages of grief in drug addiction and the cycle of addiction Understand the psychology of addiction in drug abusers and the effects that different drugs have on the mind Explore integrative therapies for treating addiction and holistic medicine treatments Learn about the costs vs benefits of early intervention in drug addiction Develop the skills to deliver brief and early interventions for people suffering from substance Broaden your understanding of the recovery process and how to maintain hope and health Familiarise with intervention strategies for different types of drug abuse Requirements Only requirements is computer with sound Who this course is for: Anyone who wants to learn how to deliver a brief intervention with loved ones using alcohol, ICE & other drugs Introduction 1. Introduction FREE 00:04:00 2. 1 - INTEGRATIVE HOLISTIC MODEL - George Patriki FREE 00:01:00 3. 2 - Needs & underlying issues - George Patriki 00:10:00 4. 3 - Needs & underlying issues - George Patriki 00:26:00 5. 4 - Grief Cycle & Anger - George Patriki 00:06:00 6. 5 - Drink & Drug Driving - George Patriki 00:16:00 7. 6 - Cycle of Addiction - George Patriki 00:34:00 8. 7. Optimal Health - George Patriki 00:17:00 9. 8, 9 & 10 Stages of change & brief intervention - George Patriki 00:20:00 Resources - Addiction & Mental Health - Chemically Speaking Two (2hrs) Resources - Addiction & Mental Health - Chemically Speaking Two (2hrs) 00:00:00

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

This course is aimed at anyone that works on licensed premises and gives them an overview of key topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.