Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Start a transformative journey with our 'Dementia Training Certificate (Awareness and Prevention)' course. This enlightening programme offers a comprehensive exploration of dementia, blending theoretical knowledge with practical strategies for care. Engage with a curriculum that spans from the fundamental concepts of dementia to the nuances of living with this condition. This course illuminates the complex landscape of dementia care, ethics, and prevention, equipping learners with the insights necessary to make a meaningful impact in this field. Learning Outcomes: Develop a comprehensive understanding of dementia, including its causes, symptoms, and impact on individuals and society. Gain awareness of attitudes and societal perspectives toward dementia, fostering empathy and sensitivity in interactions with individuals affected by dementia. Acquire knowledge of strategies for dementia prevention, early detection, and effective caregiving. Understand the legal, ethical, and safeguarding considerations related to dementia care. Explore the societal and economic impact of dementia, highlighting the need for support systems and resources. Develop a deeper understanding of living with dementia and the challenges faced by individuals and their families. Why buy this Dementia Training Certificate (Awareness and Prevention)? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Dementia Training Certificate (Awareness and Prevention) you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Healthcare professionals seeking to enhance their understanding of dementia care. Family members of individuals diagnosed with dementia, looking for guidance and support. Social workers aiming to provide more effective assistance to elderly populations. Policy makers and advocates focused on improving dementia-related healthcare systems and laws. Students in medical and healthcare fields aspiring to specialise in geriatric care or neurology. Prerequisites This Dementia Training Certificate (Awareness and Prevention) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Dementia Care Coordinator: £28,000 - £35,000 Annually Geriatric Nurse: £25,000 - £40,000 Annually Social Worker (Elderly Care): £24,000 - £40,000 Annually Healthcare Policy Analyst: £30,000 - £50,000 Annually Neurologist: £60,000 - £102,000 Annually Gerontologist: £30,000 - £70,000 Annually Course Curriculum Dementia Training Certificate (Awareness and Prevention) Introduction to Dementia 00:10:00 Status of Dementia 00:10:00 Attitudes Toward Dementia 00:15:00 Awareness and Prevention of Dementia 00:10:00 Law, Ethics and Safeguard Regarding Dementia 00:10:00 Strategies for Caring 00:10:00 The Cost of Dementia 00:05:00 Drug for Dementia 00:10:00 Living with Dementia 00:05:00 Mock Exam Mock Exam - Dementia Training Certificate (Awareness and Prevention) 00:20:00 Final Exam Final Exam - Dementia Training Certificate (Awareness and Prevention) 00:20:00
The Safeguarding Adults sector in the UK offers rewarding job opportunities for job seekers looking to make a difference. With an increasing focus on safeguarding vulnerable individuals, this field provides a fulfilling career path. Recent statistics highlight a growing demand for skilled professionals, leading to numerous vacancies across the country. The average salary for roles in Safeguarding Adults ranges between £25,000 and £35,000 per year, with potential for higher earnings based on experience and qualifications. Join the industry as a Safeguarding professional and contribute to the well-being of individuals while enjoying a financially rewarding career. Our Safeguarding Adults course starts with the basics of Safeguarding Adults and gradually progresses towards advanced topics. Therefore, each lesson of this Safeguarding Adults course is intuitive and easy to understand. Learning Outcome: Gain an understanding of safeguarding vulnerable adults. Familiarise yourself with relevant safeguarding legislations. Identify and comprehend different forms of abuse and neglect. Understand the policies, roles, and responsibilities in safeguarding. Recognise the importance of effective communication in care. Learn how to appropriately share information and respond to disclosures. Why would you choose the Safeguarding Adults course: Lifetime access to course materials Full tutor support is available from Monday to Friday Learn at your own pace from the comfort of your home Gain a complete understanding of the course Accessible, informative learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams Study in your own time through your computer, tablet or mobile device Safeguarding Adults Curriculum Breakdown of the Safeguarding Adults Course Module 01: An Introduction to Safeguarding of Vulnerable Adults Module 02: Safeguarding Legislations Module 03: Understanding Abuse and Neglect Module 04: Safeguarding Vulnerable Adults: Policy, Roles and Responsibilities Module 05: Understanding the Importance of Communication in Care Module 06: Sharing Information and Responding To a Disclosure Module 07: Reporting Your Concern CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Safeguarding Adults course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Safeguarding Adults. It is also great for professionals who are already working in Safeguarding Adults and want to get promoted at work. Requirements To enrol in this Safeguarding Adults course, all you need is a basic understanding of the English Language and an internet connection. Career path The Safeguarding Adults course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Safeguarding Adults. Safeguarding Officer: £25K to £35K per year Adult Support Worker: £18K to £22K per year Safeguarding Team Leader: £35K to £45K per year Safeguarding Coordinator: £28K to £35K per year Social Worker (Adult Safeguarding): £30K to £40K Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99
DASA DevOps Professional: Enable and Scale: Virtual In-House Training DevOps embodies both cultural changes and practices through which organizations can facilitate the IT functions of software development (Dev) and software operation (Ops). The DevOps movement advocates automation and phase-based monitoring practices. Its objectives include: Decreasing development cycles · Increasing deployment frequency Improving the reliability of releases Developing a closer alignment with business objectives The DASA DevOps Professional: Enable and Scale course (formerly known as DevOps Practitioner) is designed to provide individuals with the core education necessary to put DevOps into practice. With the help of DevOps theory, pragmatic examples and exercises, and interactive group discussions, the course will help you understand how to apply the necessary skills to practice DevOps. Building on the knowledge learned on theFundamentals course (the 'why'), you will learn the 'how'. The DevOps Professional: Enable and Scale course focuses on improving the skill set of the DASA competency model, which includes competencies like Courage, Teambuilding, DevOps Leadership, and Continuous Improvement. On completion of the DASA DevOps Professional: Enable and Scale training and passing the exam, the certification is awarded. What you will Learn At the end of this program, you will be able to: Explain the importance of DevOps culture and the aspects that can influence it Explain why courage, teambuilding, leadership, and continuous improvement are required in a DevOps environment Explain why courage is essential to enable trust, honesty, and experimentation Identify and evaluate different types of behavior in a DevOps environment Recognize the signals indicating impediments and/or team dysfunctions Describe how to form good DevOps teams and assess their maturity List the effects of happiness and motivation on team performance Identify how leaders encourage feedback and transparency Discuss the factors that leaders can influence to build trust Explain how and why leaders promote a 'safe to fail' environment Analyze value streams to improve throughput and flow Facilitate the tools for continuous improvement: structured problem-solving workshops, Story Mapping sessions, and retrospectives TEAMBUILDING Teambuilding is about understanding the other's point of view, collaboration, mutual accountability, common purpose, and the ability to integrally support the service/product. Design Teams Characteristics of a DevOps team Skills of a DevOps Team Self-organization and autonomy Rules to consider when designing DevOps teams Build Teams Effects of happiness and motivation on performance Feedback Creating high-performance teams Governance Governance within teams and between multiple teams Governance between organizations DevOps contracts DEVOPS LEADERSHIP This module describes how to facilitate teams to high performance, DevOps behavior, transparency, and a service lifecycle mindset. Build Culture Creating the right environment and providing vision and purpose Stimulating the right behavior Servant leadership: giving control, supporting, and inspiring Create Purpose Defining and aligning purpose Purpose of having a purpose Alignment versus autonomy Be a Servant Leader Give control to the team Inspire and support the team Focus on Success Output versus outcome Measuring and steering COURAGE The Courage module is about coaching courageous behavior, proactivity, reflection, trust, open discussions, experimentation, fail fast, and the courage to change. Build Courage The importance of courage Courage in relationship with leadership and feedback Enabling courage at the team level Dealing with failure Think Different Courage day to day Encourage critical thinking Techniques to promote courageous behavior VALUE CUSTOMER-CENTRIC ACTION This module describes the important aspects that are relevant to identify and deliver the required and expected value for all relevant stakeholders. Aspects of Value and Managing Expectations The different aspects of value Stakeholder management Customer collaboration and using customer feedback How to do prioritization CONTINUOUS IMPROVEMENT Continuous improvement describes the importance of a Kaizen mindset, quality at the source, first time right, knowledge-sharing, and the ability to adapt. Build Flow Understanding the importance of flow Using Lean to optimize flow Kaizen as a mindset Radical change versus Kaizen Using Pull to optimize flow Continuous Improvement Tools Kaizen Event Value Stream Mapping Visual Management Retrospective Daily Standup Five Times Why
Gain a comprehensive understanding of Clinical Governance in Adult Care through our course. Discover the legislation, accountability, and governance of service delivery, alongside the purpose and functions of different models. Enhance your knowledge of internal governance procedures, innovation, and alignment in service delivery. One of the most significant advantages of working in the care industry is the opportunity to make a positive impact on people's lives. Whether you are working directly with patients or providing administrative support, your contributions play a vital role in improving the quality of life for those in need. This sense of purpose and fulfilment is a significant motivator for many individuals working in the adult care sector. Learning outcomes: Understand the legislation and statutory guidance in adult care. Identify the purpose and functions of different governance models. Analyse the management and governance of service delivery. Evaluate innovation and alignment in service delivery. Develop knowledge of internal governance procedures. Apply knowledge to improve clinical governance in adult care. Our Clinical Governance in Adult Care course provides a deep understanding of the essential principles of governance in adult care. You will gain in-depth knowledge of the legislation, statutory guidance, and accountability surrounding adult care governance. The course explores different governance models and the functions they serve to improve the quality of care. You will also learn about the management and governance of service delivery, including the importance of alignment and innovation to enhance service quality. Furthermore, the course delves into the intricacies of internal governance procedures, including the roles and responsibilities of different personnel involved. By the end of the course, you will be able to evaluate different governance models. If you are looking to improve your knowledge of clinical governance in adult care, our course is the perfect fit for you. You will gain insight into the essential principles of governance and develop the skills necessary to evaluate and improve governance in adult care. Enrol in our course now and take the first step towards enhancing your career in adult care. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking to enhance their knowledge of clinical governance in adult care. Individuals interested in working in the adult care sector. Health service managers and supervisors looking to improve service quality. Adult care governance personnel seeking to improve their understanding of internal governance procedures. Career path Governance Officer (£22,000 - £35,000) Clinical Governance Lead (£30,000 - £50,000) Director of Governance (£50,000 - £80,000) Adult Care Home Manager (£20,000 - £40,000) Clinical Service Manager (£30,000 - £60,000) Director of Adult Care Services (£60,000 - £120,000)
Explore the art of collaboration and partnership in the adult care industry with our latest course. Learn how to navigate through conflicts and dilemmas, implement effective strategies, and communicate seamlessly in care settings. The Partnership in Adult Care course is designed for individuals who want to develop the skills needed to build successful partnerships in care settings. Join us now to become an expert in adult care partnership. Learning outcomes: Understand best practices and outcomes in adult care partnerships. Identify benefits and challenges of collaboration in the community. Analyse conflicts and dilemmas that arise in partnerships. Develop solutions to overcome barriers to partnership. Implement effective partnership strategies. Enhance communication skills in care settings. Join our Partnership in Adult Care course that covers the principles, practices, and outcomes of effective collaboration in adult care. This course comprises seven modules that delve into the nitty-gritty of community engagement, conflicts and dilemmas, communication, and implementation of effective strategies. Throughout the course, you will explore the benefits of collaboration and identify common barriers and conflicts in adult care partnerships. You will also gain insights into the importance of effective communication and the best practices to maintain seamless partnerships. Enrol in this Partnership in Adult Care course and become an expert in the art of collaboration and partnership in adult care. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Adult care professionals seeking to enhance their partnership skills. Individuals looking to enter the field of adult care. Community members interested in building successful partnerships in the industry. Policy makers who want to learn more about the benefits and challenges of collaboration in adult care. Career path Care Home Manager: £25,000-£50,000 per year Health and Social Care Assessor: £18,000-£30,000 per year Adult Social Care Worker: £15,000-£25,000 per year Healthcare Administrator: £18,000-£30,000 per year Caregiver: £8-£12 per hour Case Manager: £25,000-£40,000 per year
Description: Currently there are more than 700,000 in the UK suffering from dementia and the numbers are expected to rise to a million by 2025. Another statistic suggests that one in three people over the age of 65 die because of dementia. If you have a loved one suffering from the condition or would like to help others in need, then you should consider getting this Dementia Awareness Training Course. This course is designed to help you realize the affects of dementia, by initially answer the question what is dementia, introducing policies and the importance of awareness. Next the course addresses awareness and misunderstanding by addressing Alzheimer's disease, risk factors and diverse communities. The course helps you see the signs of dementia and identify prevention and treatment methods through different therapies. You will further learn about the impact of stigma on the matter, how to care for dementia victims, and ways you can adapt your home for people with dementia. This is a very basic course filled with statistics and structured in order to help you care for the people suffering from the condition and make a difference. Who is the course for? People who are interested in learning more about dementia to help a loved one Professionals who want to go into elderly care and would like to know more about elderly care Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Dementia Awareness Training Course is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Elderly Care Taker Nurse Elderly Aides and Attendants Social Worker Dementia Awareness Training Course Introduction 01:00:00 Awareness and Misunderstanding 00:30:00 Symptoms of Dementia 01:00:00 Prevention and Treatment 01:00:00 The Impact Of Stigma 01:00:00 Caring for Dementia Victims 02:00:00 Home Adaptations for People with Dementia 01:00:00 Mock Exam Mock Exam- Dementia Awareness Training Course 00:20:00 Final Exam Final Exam- Dementia Awareness Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Deal Price is Active; Save Now- £403! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Dignity & Safeguarding in Adult Health & Social Care online training course. This online training course is accredited by CPD with 20 CPD points for professional development. Students can expect to complete this training course in around 15 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this Dignity & Safeguarding in Adult Health & Social Care course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This Dignity & Safeguarding in Adult Health & Social Care training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence! Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown of the course: Dignity & Safeguarding in Adult Health & Social Care Course Adult Nursing Training Module1: Introduction to Nursing Module 2: Working in Different Healthcare Settings Module 3: Understanding legal, professional standards of practice and ethical aspects of health care- Part 1 Module 4: Understanding legal, professional standards of practice and ethical aspects of health care- Part 2 Module 5: Effective Communication in Nursing Module 6: Health and Safety in Nursing Module 7: Hygiene in Nursing Module 8: Infection Control Module 9: Asepsis in Nursing Module 10: Medication Administration in Nursing Module 11: Adult Care in Different Life Stages Module 12: Understanding Immune System in Nursing Module 13: Rest and Sleep Management in Nursing Module 14: Mobility and Immobility Issues of Patients in Nursing Module 15: Pain Management for Nurses Module 16: Nutrition in Nursing Module 17: Fluid and Electrolyte Balance Module 18: Assisting with Elimination Module 19: Oxygenation in Nursing Health & Social Care Training Module 1: Introduction to Health & Social Care Module 2: Communication and its Relevance Module 3: Rights and Responsibilities as a Health & Social Care Worker Module 4: Role as A Caregiver and Healthcare Professional Module 5: Working in Health & Social Care; Promoting Equality, Diversity and Rights Module 6: Important Principles and Policies in Health & Social Care Work Module 7: Safeguard Vulnerable Individuals Module 8: Health and Safety Responsibilities Module 9: Risk Management in Health & Social Care Assessment Process Once you have completed all the modules in the Dignity & Safeguarding in Adult Health & Social Care course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Dignity & Safeguarding in Adult Health & Social Care course. Show off Your New Skills with a Certificate of Completion The learners have to complete the assessment of this Dignity & Safeguarding in Adult Health & Social Care course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Dignity & Safeguarding in Adult Health & Social Care Course Right for You? Anyone interested in learning more about this subject should take this Dignity & Safeguarding in Adult Health & Social Care course. This Dignity & Safeguarding in Adult Health & Social Care will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The Dignity & Safeguarding in Adult Health & Social Care program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This Dignity & Safeguarding in Adult Health & Social Care course allows you to study at your speed and grow a quality skillset. Career path After completing this Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.
The adult care industry is constantly evolving, with an increasing focus on person-centred approaches and empowering service users. A critical aspect of this is risk management in adult care, which can often be a delicate balance between promoting independence and ensuring safety. Learning Outcomes: Embrace positive risk-taking in adult care settings. Understand the impact of risk-averse culture on service users. Identify methods to balance risks and rights of individuals. Utilise appropriate tools for effective risk management. Develop comprehensive policies and procedures for risk management. Assess and manage risks in adult care environments. Implement guidance and maintain a balanced approach to risk. Enhance decision-making skills in complex situations. The Unlocking the Benefits of Risk Management in Adult Care course addresses this challenge head-on, offering a comprehensive curriculum that enables care professionals to develop essential skills in risk management. In addition, by understanding the impact of risk-averse culture, you will be better equipped to create supportive environments that foster growth and autonomy for individuals in your care. In this course, you will learn to embrace positive risk-taking and balance the risks and rights of service users, all while implementing best practices in risk management. Through a range of tools, policies, and procedures, you will become a confident decision-maker, able to navigate complex situations and make informed choices that benefit both the individual and the organisation. With an emphasis on guidance and a balanced approach, this course will provide you with the knowledge and skills required to excel in the adult care industry, ultimately enhancing the lives of those you support. Unlock the potential of risk management in adult care today and positively impact countless individuals' lives. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is designed for individuals working or aspiring to work in adult care settings, such as care homes, supported living, and community care services. It is suitable for care professionals, including support workers, team leaders, and managers who aim to develop a better understanding of risk management in adult care. This course will provide valuable insights into balancing risks and rights, promoting a culture of positive risk-taking, and implementing effective risk management strategies to improve the quality of care and support for service users. Career path Support Worker - £18-24k/year Care Home Manager - £28-45k/year Adult Services Social Worker - £30-50k/year Quality Assurance Coordinator - £25-35k/year Community Care Coordinator - £22-30k/year
Overview Everybody will die one day. However, a little time and care can help the dying person live each day to the fullest. This End of Life Care Training for Carers will provide a comprehensive guide to end-of-life caregiving. At this End of Life Care Training for Carers, you'll learn how to reach out to terminally ill patients with Care, support and gratitude. The course will introduce you to the various services provided in the end stage of life and discuss the steps of advanced care planning. You'll learn about the neurological symptoms of end-of-life and understand how to provide physical support to people with a terminal illness. Furthermore, you'll discover the communication methods for dealing with dying patients and the aspects of holistic care assessment. Finally, you'll find a comprehensive guide to after-death care. Course Preview Learning Outcomes Understand what is expected during end-of-life care Know what advanced care planning in end-of-life care is Learn about the physical aspects of end-of-life care Develop a solid understanding of spiritual and psychosocial care Determine the importance of communication in palliative care Discover the challenges in end-of-life care Identify the legal aspects of end-of-life care Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn From This Course? Care planning Communication Psychological care Physical care Who Should Take End of Life Care Training for Carers? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This End of Life Care Training for Carers is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Pathâ The End of Life Care Training for Carers provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Hospice Personnel Palliative Care Assistant Healthcare specialist Rapid Personalised Care Service (RPCS) Carer Social or Community Care Worker Module 01: Introduction to End of Life Care Introduction to End of Life Care 00:18:00 Module 02: Availability of Services Availability of Services 00:32:00 Module 03: Advance Care Planning Advanced Care Planning 00:24:00 Module 04: Goals of Care Goals of Care 00:12:00 Module 05: Physical Illness Physical Illness 00:33:00 Module 06: Neurological Illness Neurological Illness 00:35:00 Module 07: Quality Care at the End of Life Quality Care at the End of Life 00:12:00 Module 08: Communication During the End of Life Communication During the End of Life 00:20:00 Module 09: Palliative Care Holistic Assessment Palliative Care Holistic Assessment 00:12:00 Module 10: Spiritual and Psychosocial Care Spiritual and Psychosocial Care 00:29:00 Module 11: Care after Death Care after Death 00:15:00 Module 12: Further Support, Training and Development Further Support, Training and Development 00:19:00 Module 13: Legal Aspects Legal Aspects 00:30:00 Assignment - End of Life Care Course Assignment - End of Life Care Course 00:00:00 Order Your Certificate and transcript Order Your Certificate QLS 00:00:00