45 Advocate courses in Cardiff delivered Live Online

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Course Overview The LEED V4 - Building Design and Construction course offers an in-depth exploration of sustainable building practices in line with the LEED (Leadership in Energy and Environmental Design) standards. Learners will gain a comprehensive understanding of the LEED V4 framework and its application to building design and construction. The course highlights key principles, including energy efficiency, environmental responsibility, and resource management, equipping participants with the knowledge to meet LEED certification requirements. Upon completion, learners will be prepared to integrate sustainable practices into their work, contributing to green building initiatives and reducing environmental impact in the construction industry. Course Description This course delves into the core components of the LEED V4 standards, covering a broad spectrum of topics such as integrative processes, sustainable site development, water efficiency, energy optimisation, and indoor environmental quality. Learners will explore how these elements impact building design and construction, learning how to create energy-efficient, eco-friendly structures. The course provides a thorough examination of each LEED category, equipping participants with the skills needed to navigate the certification process and apply sustainable design principles to real-world projects. By the end, learners will have the knowledge to assess projects for LEED compliance and incorporate green strategies into building practices, driving sustainability forward. Course Modules Module 01: Introduction Module 02: Integrative Process Module 03: Location & Transportation Module 04: Sustainable Sites Module 05: Water Efficiency Module 06: Energy & Atmosphere Module 07: Materials & Resources Module 08: Indoor Environment Quality Module 09: Innovation Module 10: Regional Priority Module 11: Completion (See full curriculum) Who is this course for? Individuals seeking to enhance their knowledge of sustainable building practices Professionals aiming to pursue LEED accreditation or certification Beginners with an interest in green building and environmental design Architects, engineers, and construction managers looking to stay current with industry standards Sustainability advocates looking to make a difference in the built environment Career Path Green Building Consultant LEED Accredited Professional Sustainability Coordinator Environmental Consultant Energy Manager Construction Project Manager Sustainability Analyst

Course Overview This course on "Energy Saving in Electric Motors" provides learners with a comprehensive understanding of the principles and techniques for improving energy efficiency in electric motors. With the increasing demand for sustainable practices, this course equips participants with the knowledge to identify and implement energy-saving solutions, ultimately helping businesses reduce operational costs and environmental impact. Through a structured approach, learners will explore motor classifications, losses, and various strategies for optimising energy consumption. By the end of the course, participants will be equipped with the skills to enhance motor performance, ensuring long-term energy savings and contributing to a greener future. Course Description The "Energy Saving in Electric Motors" course covers a wide range of topics crucial for understanding energy efficiency in motor systems. Learners will explore key concepts such as motor classifications, relevant terminology, and the various losses associated with electric motors. The course delves into multiple strategies for energy saving across five focused modules, providing detailed insights into how energy consumption can be reduced at different stages of motor operation. The course also introduces energy-efficient motor technologies, ensuring learners gain a well-rounded understanding of the subject. Participants will develop the skills to identify opportunities for energy optimisation in motor systems, improving both operational efficiency and environmental sustainability. Course Modules Module 01: Introduction Module 02: Classification Module 03: Terminologies Module 04: Losses Module 05: Energy saving in motors part I Module 06: Energy saving in motors part II Module 07: Energy saving in motors part III Module 08: Energy saving in motors part IV Module 09: Energy saving in motors part V Module 10: Energy Efficient Motor (See full curriculum) Who is this course for? Individuals seeking to improve energy efficiency in industrial operations. Professionals aiming to enhance their expertise in electric motor systems. Beginners with an interest in energy management or electrical engineering. Environmental advocates looking to contribute to sustainable practices in the industrial sector. Career Path Energy Efficiency Consultant Electrical Engineer (Industrial Applications) Sustainability Manager Motor Systems Specialist Energy Auditing Professional

This session is a quick fire session into designing your vision and aligning your life. 90 minutes dedicated to your own development to ignite your reticular activator into setting yourself up for success in 2024.

The course seeks to improve the wellbeing and experience of people with dementia and of the care staff working with them. It should improve your confidence in managing situations you find challenging.