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In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

***FREE COSHH Handbook Guideline (UK) Included*** As you navigate through this COSHH Awareness course, you will unveil the COSHH Handbook - your trusty guide through the hazardous landscape. Imagine mastering the art of implementing COSHH control measures, where you become the expert of COSHH safety protocols, sculpting a shield against unseen dangers. Each COSHH Awareness module unfurls a new chapter, offering insights that illuminate the path to expertise. Key Features This COSHH Training - CPD QS Certified Course comes with: CPD Certified COSHH Awareness Training Free Certificate Developed by COSHH Specialist Lifetime Access to COSHH Course Content Take on an education exploration that transcends the ordinary - a comprehensive exploration into the realm of Hazardous Substances and COSHH Regulations. Unveil the mysteries of health hazards, delving deep into the identification of fatal chemicals that wield both potency and peril. Picture this: You, equipped with the wisdom to decipher the intricacies of COSHH Risk Assessments, navigating seamlessly through the labyrinth of regulations using the globally harmonised system as your compass. Course Curriculum COSHH Training - CPD Certified Course: Module 01: COSHH Regulations and Hazardous Substances Module 02: Health Hazards and Identification of Hazardous Chemicals Module 03: COSHH Risk Assessments and the Globally Harmonised System Module 04: Application of Control Measures Module 05: COSHH Handbook Guidelines Learning Outcomes After completing this COSHH Training - Level 3 CPD QS Certified Course, you will able to: Understand COSHH regulations and hazardous substance management. Identify health hazards and fatal chemicals in the workplace. Conduct COSHH risk assessments using the Globally Harmonised System. Implement effective control measures for hazardous substance management. Develop a COSHH handbook for comprehensive workplace safety. Demonstrate knowledge of the Globally Harmonised System in COSHH. Certification After completing this COSHH Training - CPD QS Certified course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? COSHH Training - CPD Certified Professionals working with hazardous substances can enroll this COSHH Training course. Health and safety officers seeking advanced COSHH knowledge. Compliance officers of chemical safety can enroll this COSHH Training course. Supervisors overseeing workplaces with chemical exposure. Individuals involved in risk assessment and control measures. Requirements No formal qualifications are required to take this COSHH Awareness Course. Career path COSHH Training - CPD Certified Chemical Safety Specialist - £30K to 40K/year. Occupational Health Advisor - £35K to 50K/year. Health and Safety Officer - £30K to 40K/year. Environmental Health and Safety Manager - £35K to 50K/year. Industrial Hygienist - £28K to 45K/year. Compliance Coordinator - £25K to 35K/year. Laboratory Technician - £20K to 30K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Financial Management will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Financial Management will help you keep ahead of the pack. The Financial Management incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this coursewill add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Financial Management, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Financial Management course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Financial Management? Course 1: Forex Trading Level 3 Course 2: Commercial Law 2021 Course 3: Internal Audit Training Diploma Course 4: Level 3 Tax Accounting Course 5: Budgeting and Forecasting Course 6: Financial Advisor Course 7: Stock Market Investing for Beginners Course 8:Team Management Course 9: Fraud Management & Anti Money Laundering Awareness Complete Diploma Course 10: Level 2 Microsoft Office Essentials As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Financial Management to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Financial Management: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum Course 1: Financial Management Module 01: Introduction to Financial Management Module 02: Fundamentals of Budgeting Module 03: The Balance Sheet Module 04: The Income Statement Module 05: The Cash Flow Statement Module 06: Statement of Stockholders' Equity Module 07: Analysing and Interpreting Financial Statements Module 08: Inter-Relationship Between all the Financial Statements Module 09: International Aspects Course 2: Forex Trading Level 3 Module 1: Introduction to Forex Trading Module 2: Major Currencies and Market Structure Module 3: Kinds of Foreign Exchange Market Module 4: Money Management Module 5: Fundamental Analysis Module 6: Technical Analysis Module 7: Pitfalls and Risks Module 8: Managing Risk Module 9: Trading Psychology And many more!!! CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Financial Management bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Financial Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Learn how to navigate the uncertain waters of investing with confidence and security through the power of effective Investment Risk Management. After the successful completion of the course, you will be able to learn about the following; Describe the nature of investment risk and its potential impact on investment outcomes. Identify and differentiate between the types of investment risks, such as market risk, credit risk, and liquidity risk. Explain the nature and process of risk management, including risk identification, risk assessment, and risk mitigation. Analyze the nature of a risk mitigation plan and identify the key components that make it effective. Evaluate various risk mitigation methods used in investments, including diversification, asset allocation, and use of derivatives. Examine the concept of hedging in investments, including hedging strategies and using futures and options for speculation and arbitrage. Investment Risk Management is a crucial aspect of any successful investment strategy. In this course, you will learn how to navigate the complex world of investing with confidence and security by effectively managing investment risk. You will explore the nature of investment risk, the different types of investment risks, and how they can impact investment outcomes. Through practical examples and case studies, you will understand the nature and process of risk management and how to develop a risk mitigation plan that works for your investment portfolio. This course will equip you with the knowledge and tools to manage investment risk effectively. You will learn various risk mitigation methods, including diversification, asset allocation, and the use of derivatives such as options and futures. You will also delve into the concept of hedging, including hedging strategies and using futures and options for speculation and arbitrage. By the end of this course, you will have a thorough understanding of the best practices for managing investment risk, enabling you to make informed investment decisions and maximize your returns while minimizing your risk exposure. This course will equip the learner with the knowledge and tools to manage investment risk effectively. You will learn various risk mitigation methods, including diversification, asset allocation, and the use of derivatives such as options and futures. You will also delve into the concept of hedging, including hedging strategies and using futures and options for speculation and arbitrage. By the end of this course, you will have a thorough understanding of the best practices for managing investment risk, enabling you to make informed investment decisions and maximize your returns while minimizing your risk exposure. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction to Investment Analysis Self-paced pre-recorded learning content on this topic. Investment Risk Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Risk Manager Investment Risk Analyst Portfolio Manager Chief Risk Officer Investment Analyst Quantitative Analyst Risk Management Consultant Compliance Officer Financial Advisor Hedge Fund Manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Duration 5 Days 30 CPD hours This course is intended for This course is for all Oracle Professionals. Specifically Database Administrators, Web Server Administrators, System Administrators, CIOs and other IT Management Professionals. Overview Upon successful completion of this course, students will be able to perform many of the day-to-day administration tasks required of an Oracle database administrator. This course introduces many of the powerful capabilities of the Oracle database. In this course, students will learn about day-to-day administration tasks. It will also address administration sub-specialties. Introduction: Managing the Database Instance The Database Management Tools EM Database Express EM Cloud Control SQL Developer Database Administrator Introduction: Database Architecture Review Database Instance Configurations Memory Structures Process Structures Storage Architecture Introduction: Starting & Stopping Databse Services Start & Stop the Database Listener ABOUT DATABASE STARTUP/SHUTDOWN SYSOPER SYSDBA DATABASE STATE & STAGES STARTUP WITH EM CLOUD CONTROL STARTUP WITH SQL*PLUS SHUTDOWN WITH EM CLOUD CONTROL SHUTDOWN WITH SQL*PLUS USING MS WINDOWS SERVICES Introduction: Oracle Network Environment Oracle Net Services Architecture ORACLE NET CONFIGURATION ASSISTANT ORACLE NET MANAGER USING EM CLOUD CONTROL ADVANCED NETWORK COMPRESSION TROUBLESHOOTING NETWORK PROBLEMS Introduction: Diagnostics & Oracle Support About Database Diagnostics Fault Diagnosability Infrastructure DATABASE INSTANCE HEALTH SNAPSHOT THE SUPPORT WORKBENCH PROACTIVE DATABASE HEALTH CHECKS PACKAGE DIAGNOSTIC DATA WORKING WITH THE KNOWLEDGE BASE Storage: Tablespace Management Starter Tablespaces CREATE TABLESPACE WITH EM CC CREATE TABLESPACE WITH SQL MANAGE TABLESPACES WITH EM CC MANAGE TABLESPACES WITH EM DE MANAGE TABLESPACES WITH SQL DROP TABLESPACE ALTER TABLESPACE Storage: Advanced Tablespace Management Managing Temporary Tablespaces TEMP TABLESPACE GROUPS WITH EM TEMP TABLESPACE GROUPS WITH SQL DEFAULT PERMANENT TABLESPACES BIGFILE TABLESPACES MANAGING THE SYSAUX TABLESPACE Storage: Data Files & Temp Files Management Manage Data Files with EM ACCESS METADATA WITH SQL MANAGE DATA FILES WITH SQL MANAGE TEMP FILES ORACLE-MANAGED FILES (OMF) Storage: UNDO Data & UNDO Tablespaces About UNDO Space Management GUARANTEE UNDO RETENTION MONITOR UNDO SPACE WITH SQL USE THE EM UNDO ADVISOR Security & Schemas: Security Overview & Database Privileges Database Security Principles DATABASE SYSTEM PRIVILEGES DATABASE OBJECT PRIVILEGES SUPER ADMINISTRATOR ROLES PRIVILEGE ANALYSIS Security & Schemas: User Security Create & Manage User Accounts MANAGE USERS WITH EM MANAGE USERS WITH SQL CREATE USER ALTER USER DROP USER GRANT & REVOKE PRIVILEGES RESOURCE LIMITS VIA PROFILES ALTER PROFILE DROP PROFILE PASSWORD MANAGEMENT VIA PROFILES ROLE-BASED SECURITY MANAGEMENT ALTER USER...DEFAULT ROLE SET ROLE DELEGATING PRIVILEGE AUTHORIZATION WITH ADMIN OPTION & System Privileges WITH GRANT OPTION & Object Privileges PRINCIPLE OF LEAST PRIVILEGE CHECKLIST Security & Schemas: Database Auditing Auditing Database Activity Traditional Auditing Unified Auditing Create Audit Policy Security & Schemas: SQL Loader Loader Concepts Loader From the Command Line control File Options Load Methods Loader Express Mode Loader From EM Security & Schemas: Export & Import Manage Directory Objects The Data Pump Architecture Data Pump Export Data Pump Import Data Pump Dictionary Views Using the EM CC Interface Performance & Availability: Managing Performance & SQL Tuning Management Advisory Framework Performance Monitoring & AWR The SQL Tuning Advisor Monitoring Exceptions with Metrics Performance & Availability: Data Concurrency About System & User Locks Monitor & Manage User Locks Moitor Locks with Data Dictionary Manage Locks with EM Performance & Availability: Backup & Recovery Concepts Backup & Recovery Structures Managing REDO Data Configuring for Recoverability Instance Recovery Recoverability Checklist Additional course details: Nexus Humans Oracle 12c Administration II training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle 12c Administration II course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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🎓 Dive deeper into the intricate world of legal liability with our exclusive course: 'Tort Law Essentials Level 2'! Whether you're a budding legal professional or someone seeking to understand the complexities of civil wrongs, this course is your gateway to mastery in tort law. Building upon the foundational knowledge gained in Tort Law Essentials Level 1, this advanced level course offers a comprehensive exploration of key principles, cases, and doctrines in the realm of tort law. 📚   🌟 Benefits of Taking 'Tort Law Essentials Level 2' 🌟 Advanced Understanding: Expand your understanding of tort law beyond the basics. Delve into nuanced concepts such as negligence, strict liability, and intentional torts, gaining insight into their real-world applications. Case Analysis: Learn from landmark cases and precedent-setting judgments that have shaped the landscape of tort law. Analyze case studies to develop critical thinking and legal reasoning skills essential for success in the field. Practical Application: Gain practical insights into navigating complex legal scenarios. Explore strategies for both plaintiffs and defendants, honing your ability to assess liability, evaluate damages, and construct compelling legal arguments. Professional Development: Enhance your credentials and advance your career in the legal profession. Acquire specialized knowledge that sets you apart in a competitive job market, opening doors to new opportunities in law firms, corporate settings, or government agencies. Networking Opportunities: Connect with fellow legal enthusiasts and industry professionals in a collaborative learning environment. Exchange ideas, share experiences, and build valuable relationships that can support your professional growth.   🤔 Who is this for? 🤔 Law Students: Supplement your legal education with advanced coursework in tort law, gaining a deeper understanding of key concepts before entering the workforce. Legal Professionals: Enhance your expertise and stay current with the latest developments in tort law. Whether you're a practicing attorney, paralegal, or legal consultant, this course equips you with valuable insights to excel in your career. Business Owners and Managers: Develop a thorough understanding of tort liability to mitigate risks and protect your business interests. Learn how to navigate potential legal challenges and ensure compliance with relevant laws and regulations.   🚀 Career Path 🚀 Litigation Attorney: Specialize in representing clients in civil lawsuits involving tort claims. Advocate for your clients' rights and interests in court, seeking favorable outcomes through negotiation, mediation, or trial. Corporate Counsel: Serve as an in-house legal advisor for corporations, providing guidance on tort liability issues and risk management strategies. Help your organization avoid legal disputes and minimize exposure to potential liabilities. Insurance Adjuster: Assess liability and determine coverage for insurance claims related to torts such as personal injury or property damage. Apply your knowledge of tort law to accurately evaluate claims and negotiate settlements with claimants. Legal Consultant: Offer expert advice and assistance to individuals and businesses facing tort-related challenges. Provide valuable insights and solutions to help clients navigate legal complexities and achieve their objectives.   Don't miss this opportunity to elevate your understanding of tort law and take your legal career to new heights. Enroll in 'Tort Law Essentials Level 2' today and unlock a world of possibilities in the field of civil justice! 🌟 Course Curriculum Module 1_ Introduction to Torts Law Introduction to Torts Law 00:00 Module 2_ Negligence and Intentional Torts Negligence and Intentional Torts 00:00 Module 3_ Strict Liability and Defences Strict Liability and Defences 00:00 Module 4_ Tort Damages and Vicarious Liability Tort Damages and Vicarious Liability 00:00 Module 5_ Torts in Digital Age and Social Policy Torts in Digital Age and Social Policy 00:00 Module 6_ Reform, Future Trends, and Ethical Considerations Reform, Future Trends, and Ethical Considerations 00:00