2896 Administrator courses in Cardiff delivered Online

A senior administrator or PA is often the first voice that a customer or VIP will hear when contacting a business. This course will ensure that your telephone manner and procedures are first-class and ready for all eventualities. You'll learn how to handle external distractions and speak clearly, as well as handling nuisance calls or abusive callers efficiently. It even covers the best methods for leaving voicemail messages or following them up. By various education styles, you'll find your phone usage will benefit significantly from these lessons. Learning Outcomes Fully understand the rules of telephone etiquette for business Know how to handle rude or abusive callers Manage voicemails and forward them to the concerned person Learn about telephone language Provide excellent customer service over the phone Present a polite and dependable first contact for your company Maintain high communication standard under stress or in busy moments Act immediately on receiving important or sensitive information Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this Course for?  Everybody should know how to handle a call, whether they are on the calling end or the receiving. If it's a business call we're talking about, then the etiquettes must be strictly maintained. That's why this course is mandatory for every professional of any given organisation. Although, it doesn't hurt to know telephone etiquette, even if you are not making business calls, which means that everyone can benefit greatly from this course. Career Path The course is suitable for those in the roles of; Executive Personal Assistant Secretary Administrator Receptionist Personal/ Business Assistant Associate/ Executive/ Manager of any department of an organisation Requirements This Telephone Etiquette Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Course Content Module 01: Let's Get Started! Getting Started 00:05:00 Module 02: Proper Telephone Etiquettes Using Proper Phone Language 00:15:00 Module 03: Keys to Handle Voicemail Messages & Caller Moods Handling Rude and Angry Callers 00:10:00 Module 04: Employee Training Methods Methods of Training Employees 00:05:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

***24 Hour Limited Time Flash Sale*** Nursing Assistant & Care Planning - QLS Endorsed Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Step into the transformative world of healthcare with our comprehensive Nursing Assistant & Care Planning - Endorsed Training bundle. This intricate training program is ideal for those seeking to deepen their theoretical knowledge in nursing and care planning. It features two standout QLS-endorsed courses - Nursing: Nursing Assistant and Care Planning and Record Keeping, each providing a hardcopy certificate that bolsters your professional portfolio. Enhance your understanding further with our five additional CPD QS accredited courses designed to offer a wide range of relevant knowledge. Dive into essential healthcare disciplines like Phlebotomist Training, Medical & Clinical Administration, Clinical Observation Skills for Carers, Nurse Prescribing, and Emergency Medicine - Paramedicine. With this wealth of comprehensive theoretical training at your disposal, you'll be well on your way to navigating the complex world of healthcare with ease and competence. Make the Nursing Assistant & Care Planning - Endorsed Training bundle your stepping stone towards a fulfilling career in healthcare! This bundle comprises the following courses: QLS Endorsed Courses: Course 01: Advanced Diploma in Nursing Assistant at QLS Level 7 Course 02: Certificate in Care Planning and Record Keeping at QLS Level 3 CPD QS Accredited Courses: Course 03: Phlebotomist Training Course 04: Medical & Clinical Administration Diploma Course 05: Clinical Observation Skills for Carers Course 06: Nurse Prescribing Diploma Course 07: Emergency Medicine - Paramedicine Learning Outcomes After completing this Nursing Assistant & Care Planning bundle, learners will: Gain deep insights into the role and responsibilities of a Nursing Assistant. Master the principles of Care Planning and Record Keeping. Develop a theoretical understanding of Phlebotomist Training. Get familiar with Medical & Clinical Administration protocols. Learn the crucial skills required for effective Clinical Observation. Understand the process and regulations of Nurse Prescribing. Get acquainted with key concepts of Emergency Medicine - Paramedicine. Be ready to apply their extensive theoretical knowledge in real-world scenarios. The Nursing Assistant & Care Planning - Endorsed Training bundle offers an extensive theoretical exploration into key healthcare disciplines. It addresses core aspects of nursing, care planning, medical and clinical administration, clinical observation, phlebotomy, nurse prescribing, and emergency medicine. The 2 QLS-endorsed courses provide a strong foundation, while the 5 additional CPD QS accredited courses offer detailed insight into specialised areas, enabling you to broaden your understanding and skill set. This comprehensive knowledge base positions you as a more effective healthcare professional, capable of handling complex situations and making informed decisions. The combination of these courses in this bundle, therefore, offers an invaluable opportunity for growth and professional development. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Nursing Assistant & Care Planning course is ideal for: Aspiring Nursing Assistants seeking a comprehensive theoretical foundation. Individuals aiming for roles in Care Planning and Record Keeping. Healthcare professionals looking to expand their knowledge in medical and clinical administration. Those interested in learning more about phlebotomy, nurse prescribing, and emergency medicine. Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Career path Upon completion Nursing Assistant & Care Planning bundle course, potential career paths include: Nursing Assistant, average salary in the UK: £17,000 - £21,000 Care Planner, average salary in the UK: £20,000 - £26,000 Phlebotomist, average salary in the UK: £21,000 - £25,000 Clinical Administrator, average salary in the UK: £19,000 - £23,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Level 3 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Level 3 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified IT Support Technical Skills Bootcamp bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 40 course mega bundle that will exceed your expectations within your budget. The IT Support Technical Skills Bootcamp related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive IT Support Technical Skills Bootcamp bundle will help you build a solid foundation to become a proficient worker in the sector. This IT Support Technical Skills Bootcamp Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 :IT Support Technician Course 02 :Network Security and Risk Management Course 03 :CompTIA Network Course 04 :Information Management Course 05 :Web Application Penetration Testing Course Course 06 :CompTIA Cloud+ (CV0-002) Course 07 :Learn Ethical Hacking with Kali Linux Course 08 :Web Design (HTML, CSS, Bootstrap) Complete Course Course 09 :Python Course Course 10 :JavaScript Course 11 :ASP.Net MVC and Entity Framework Course Course 12 :Learn Spring & Angular Material with a Full Web Application Course 13 :Typescript Course 14 :U&P AI - Natural Language Processing (NLP) with Python Course 15 :Ruby on Rails Web Application Framework Course 16 :Data Science and Visualisation with Machine Learning Course 17 :SQL For Data Analytics & Database Development Course 18 :PLC Programming Diploma Course 19 :Cisco ASA Firewall Training Course Course 20 :Create Your First Responsive Website Course 21 :C# (C-Sharp) Course 22 :Computer Operating System and Troubleshooting Course 23 :Building Your Own Computer Course Course 24 :It: Ethical Hacking, IT Security and IT Cyber Attacking Course 25: SQL Database Administrator Course 26: MS Word Essentials - The Complete Word Course - Level 3 Course 27: Data Protection (GDPR) Practitioner Course 28: Website Hacking From Scratch Course 29: Diploma in Front-End Web Development (HTML, CSS, & Bootstrap) Course 30: SQL Server 101 : Microsoft SQL Server for Absolute Beginners 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Course 06 :Business English Perfection Course Course 07 :Networking Skills for Personal Success Course 08 :Boost Your Confidence and Self-Esteem Course 09 :Public Speaking Training Course 10 :Learn to Fight Procrastination Learning Outcome This tailor-made IT Support Technical Skills Bootcamp bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This IT Support Technical Skills Bootcamp Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the IT Support Technical Skills Bootcamp bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in IT Support Technical Skills Bootcamp Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

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Inn Management Certification Level 3 On the off chance that you run an inn and are hoping to prepare existing colleagues new starters to administrative level, this course will end up being the ideal decision for you. From client assistance to promoting, inn the board requires a specific information in an assortment of fields, in the event that somebody desires to get effective. This fascinating 23 module course will control your staff through all they require to know, to outfit themselves with the information they need, so they can get skilful and compelling in the neighborliness and the travel industry. Endless supply of every module, students will be tried, to guarantee that they comprehend the ideas and thoughts that they have been given. When your colleagues have finished the course, they will get a certify testament that can either be posted or printed straightforwardly from your work environment. What's Covered in the Course? In this course, your staff individuals will find out about: The administrations and items that clients frequently expect and how to give them at a sensible expense; The numerous accessible places that should be staffed in a normal inn; The contrasts between sorts of rooms and inns and how to value them appropriately; The reasons why your colleagues' very own appearance and introduction are so significant and what to look like their best; Client support and why it's so crucial in the friendliness business; Why language is significant as an inn administrator, particularly information on the English language; The different techniques for taking reservations, including by email and phone; The best systems, while looking at visitors in and performing awaken calls Why the front work area supervisor job is vital; Instructions to acknowledge different types of installment and why trade rates are significant; A prologue to office the board and the job it plays in overseeing inns; Step by step instructions to showcase your inn, to help drive business. What are the Benefits of the Course? There are a scope of advantages of effectively finishing this course. These advantages include: Your colleagues will acquire the fundamental abilities that can assist with propelling their vocation in lodging the board; Acquiring a comprehension of the focal job that an inn chief plays; The capacity to learn at that point and from the spot that turns out best for your colleagues; Endless supply of the course, your colleagues will get an industry-perceived confirmation that can be printed from the work environment; Study materials are accessible on all significant gadgets - all that is required is a web association.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified SQL, Python and Machine Learning bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 37 course mega bundle that will exceed your expectations within your budget. The SQL, Python and Machine Learning related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive SQL, Python and Machine Learning bundle will help you build a solid foundation to become a proficient worker in the sector. This SQL, Python and Machine Learning Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 : IT Support Technician Course 02 : Network Security and Risk Management Course 03 : CompTIA Network Course 04 : Information Management Course 05 : Web Application Penetration Testing Course Course 06 : CompTIA Cloud+ (CV0-002) Course 07 : SQL Server 101 : Microsoft SQL Server for Absolute Beginners Course 08 : Ruby on Rails Web Application Framework Course 09 : U&P AI - Natural Language Processing (NLP) with Python Course 10 : Typescript Course 11 : Learn Spring & Angular Material with a Full Web Application Course 12 : ASP.Net MVC and Entity Framework Course Course 13 : Learn Ethical Hacking with Kali Linux Course 14 : Computer Operating System and Troubleshooting Course 15 : Building Your Own Computer Course Course 16 : It: Ethical Hacking, IT Security and IT Cyber Attacking Course 17 : SQL Database Administrator Course 18 : MS Word Essentials - The Complete Word Course - Level 3 Course 19 : Data Protection (GDPR) Practitioner Course 20 : Website Hacking From Scratch Course 21 : Diploma in Front-End Web Development (HTML, CSS, & Bootstrap) Course 22 : Data Science and Visualisation with Machine Learning Course 23 : SQL For Data Analytics & Database Development Course 24 : PLC Programming Diploma Course 25: Cisco ASA Firewall Training Course Course 26: Create Your First Responsive Website Course 27: C# (C-Sharp) Course 28: Web Design (HTML, CSS, Bootstrap) Complete Course Course 29: Python Course Course 30: JavaScript 7 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5: Create a Professional LinkedIn Profile Course 6: Business English Perfection Course Course 7: Networking Skills for Personal Success Learning Outcome This tailor-made SQL, Python and Machine Learning bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This SQL, Python and Machine Learning Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 370 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the SQL, Python and Machine Learning bundle! This bundle is also ideal for professionals looking for career advancement. Computer Hacking Forensic Investigator (CHFI) Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in SQL, Python and Machine Learning Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Do you want to prepare for your dream job but strive hard to find the right Data Scientist and Cybersecurity Engineer courses? Then, stop worrying, for our strategically modified Data Scientist and Cybersecurity Engineer bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega Data Scientist and Cybersecurity Engineer bundle that will exceed your expectations within your budget. The Data Scientist and Cybersecurity Engineer related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Data Scientist and Cybersecurity Engineer bundle will help you build a solid foundation to become a proficient worker in the sector. This Data Scientist and Cybersecurity Engineer Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:Basic Data Analysis Course 02:Excel Data Analysis Course 03:2021 Python Programming From A-Z: Beginner To Expert Course 04:Python Data Science with Numpy, Pandas and Matplotlib Course 05:2021 Data Science & Machine Learning with R from A-Z Course 06:Mastering SQL Programming Course 07:Research Methods in Business Course 08:Cyber Security Incident Handling and Incident Response Course 09:Microsoft Azure 2017 Course 10:AZ-104: Microsoft Azure Administrator Course 11:Microsoft Azure Cloud Concepts Course 12:Advanced Excel Analytics Course 13:Statistics & Probability for Data Science & Machine Learning Course 14:Quick Data Science Approach from Scratch Course 15:R Programming for Data Science Course 16:Learn Python, JavaScript, and Microsoft SQL for Data science Course 17:Google Data Studio: Data Analytics Course 18:Introduction to Excel Data Tools and Data Management Course 19:Microsoft Access Tables and Queries Course 20:Microsoft Access Databases Forms and Reports Course 21:Excel Pivot Tables, Pivot Charts, Slicers, and Timelines Course 22:VLOOKUP: Master Excel Formula VLOOKUP in 60 minutes! Course 23:Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 24:GDPR Course 25:Data Center Training Essentials: General Introduction Course 26:Web Scraping and Mapping Dam Levels in Python and Leaflet Course 27:Microsoft Power BI - Master Power BI in 90 Minutes! Course 28:PowerBI Formulas Course 29:Business Intelligence and Data Mining Course 30:Financial Ratio Analysis for Business Decisions 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcomes of Data Scientist and Cybersecurity Engineer This tailor-made Data Scientist and Cybersecurity Engineer bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Data Scientist and Cybersecurity Engineer Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete Data Scientist and Cybersecurity Engineer training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Data Scientist and Cybersecurity Engineer bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this Data Scientist and Cybersecurity Engineer course, all you need is - A smart device A secure internet connection And a keen interest in Data Analysis and Cyber Security Career path Upon completing this essential Data Scientist and Cybersecurity Engineer Bundle, you will discover a new world of endless possibilities. These Data Scientist and Cybersecurity Engineer courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Course Overview Learn the Latest Skills | Accredited by CPD | MCQ Based Exam & Tutor Support | Interactive Video Training  The Advanced Diploma in Office Administration is intended for ambitious individuals who are interested in either starting a new career or developing their current administrative position. This course is ideal for you if you’re looking to advance in your job. People will learn how to use the appropriate administrative tools, procedures, and instructions. Additionally, you will learn how to manage an office, comprehend bookkeeping and payroll, and write reports and letters. What Will You Learn? Learn the basic computer software you need to know to perform at your best on a daily basis Learn organisational, time management and meeting management skills Learn the basic principles of business writing Enrich your expertise in MS Word, PowerPoint, and Excel Learn to keep the books in order and proper telephone etiquette What classes are included in this package? Earn a digital certificate upon successful completion There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This course is ideal for those who want to work in administrative support roles in public or private sector organisations or those who wish to improve their managerial and supervisory skills. Career Path Training offered by the Advanced Diploma In Office Administration could potentially benefit a range of roles, but would particularly enhance careers in: Administrator Support Staff Personal Assistant Receptionist Office Administrator Secretary HR Personnel Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessments Assignment Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment On successful completion of the Advanced Diploma in Office Administration, you will be required to sit an online multiple-choice assessment. You will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. The assessment will be evaluated automatically and the results will be given to you immediately. Retake fee If you do not pass the exam first time, you can purchase the Retake Exam for £1.99 and try again. Course Contents Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Business Writing Skills Module 04: Communication Skills Module 05: Meeting Management Module 06: Organisational Skills Module 07: Telephone Etiquette Module 08: Negotiation Techniques Module 09: Conflict Management Module 10: Stress Management Module 11: Time Management