185 Administrative Assistant courses delivered Live Online

Front Desk Skills Training Level 3 Course Overview: The "Front Desk Skills Training Level 3" course provides comprehensive training for individuals seeking to enhance their front desk expertise. It covers essential areas such as customer service, communication, time management, and business writing, equipping learners with the skills needed to excel in a professional front desk or receptionist role. The course is designed to improve learners' organisational abilities, efficiency in managing tasks, and proficiency in handling a wide range of administrative duties. By the end of the course, learners will have a solid foundation in key front desk responsibilities, preparing them for a variety of roles in customer-facing environments. Course Description: This course offers in-depth coverage of essential front desk skills, including telephone etiquette, managing business correspondence, travel arrangements, and the organisation of meetings and conferences. Learners will gain the ability to effectively manage time and maintain accurate records, develop strong business writing skills, and master organisational tasks crucial to front desk operations. The course also focuses on enhancing communication and customer service capabilities, ensuring learners are well-equipped to represent their employer with professionalism. With a balanced focus on administrative tasks and customer interaction, the training prepares individuals to thrive in dynamic front desk roles, enabling career progression in various industries. Front Desk Skills Training Level 3 Curriculum: Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash (See full curriculum) Who is this course for? Individuals seeking to enhance their front desk skills. Professionals aiming to improve their administrative and communication abilities. Beginners with an interest in administrative or customer service roles. Those seeking career advancement in office management or receptionist positions. Career Path Front Desk Receptionist Office Administrator Executive Assistant Customer Service Representative Administrative Assistant Office Manager Travel Coordinator Conference and Event Coordinator

Excel Data Analysis Course Overview The Excel Data Analysis course is designed to equip learners with the essential skills needed to analyse and interpret data using Microsoft Excel. This course covers a range of tools and techniques that are vital for processing, summarising, and visualising data. Learners will explore functions, pivot tables, charts, and data manipulation strategies that will enable them to work efficiently with data sets. By the end of the course, learners will be able to transform raw data into meaningful insights, making it an invaluable skill for professionals across various industries. Whether you're looking to improve your data skills or progress in your career, this course offers the foundational knowledge required for data analysis in Excel. Course Description This course delves into the core aspects of Excel Data Analysis, starting with basic functions and advancing to complex data manipulation techniques. Learners will explore how to create and manage pivot tables, perform data filtering, and apply functions such as VLOOKUP and INDEX MATCH. Visualisation tools like charts and graphs will be covered, enabling learners to present their findings in a clear and impactful way. Additionally, learners will be introduced to data modelling, conditional formatting, and advanced formula techniques that will enhance their data analysis capabilities. The course is structured to provide a comprehensive understanding of Excel’s data analysis features, building competency for a wide range of practical applications in both personal and professional settings. Excel Data Analysis Curriculum Module 01: Introduction to Excel for Data Analysis Module 02: Using Excel Functions for Data Manipulation Module 03: Working with Pivot Tables and Pivot Charts Module 04: Data Visualisation: Creating Charts and Graphs Module 05: Advanced Excel Functions for Complex Data Analysis Module 06: Data Filtering and Sorting Techniques Module 07: Conditional Formatting for Data Insights Module 08: Introduction to Data Modelling and Forecasting Module 09: Data Analysis Best Practices and Case Studies (See full curriculum) Who is this course for? Individuals seeking to enhance their data analysis skills. Professionals aiming to advance in data-centric roles. Beginners with an interest in data analysis and Excel. Anyone looking to improve their Excel knowledge for career development. Career Path Data Analyst Business Analyst Financial Analyst Marketing Analyst Operations Manager Administrative Assistant Project Manager Research and Development Analyst

Course Overview This comprehensive Microsoft Office course provides an in-depth understanding of the core Office applications—Word, Excel, PowerPoint, and Access. Designed to develop essential digital skills, it equips learners with the ability to navigate each program with confidence, improving document creation, data management, presentations, and database handling. Covering both foundational and advanced features, the course is ideal for those looking to boost their efficiency in a variety of business and administrative contexts. By the end of the course, learners will have the capability to produce professional documents, organise data in spreadsheets, create impactful presentations, and manage information through databases. This structured training ensures clarity in using Microsoft Office tools to support workplace productivity and enhance employability across multiple sectors. Course Description This course explores the full functionality of Microsoft Word, Excel, PowerPoint, and Access—focusing on both classic and new features of the 2019 versions. Learners will begin with the essentials, such as creating and formatting documents, performing calculations in spreadsheets, and developing effective slide presentations. As the modules progress, learners will delve into more detailed features, including managing lists, inserting graphics, handling data queries, and designing user-friendly reports. The training also includes familiarisation with the interface and workflow improvements in each application, offering structured, sequential guidance. Ideal for office professionals, jobseekers, and administrative staff, the course enhances digital fluency and enables learners to carry out a wide range of clerical and operational tasks using the Microsoft Office suite. Course Modules Module 01: Microsoft Excel 2019 New Features Module 02: Getting Started with Microsoft Excel Module 03: Performing Calculations Module 04: Modifying a Worksheet Module 05: Formatting a Worksheet Module 06: Printing Workbooks Module 07: Managing Workbooks Module 08: Microsoft Word 2019 Module 09: Microsoft Word 2019 New Features Module 10: Getting Started with Word Module 11: Formatting Text and Paragraphs Module 12: Working More Efficiently Module 13: Managing Lists Module 14: Adding Tables Module 15: Inserting Graphic Objects Module 16: Controlling Page Appearance Module 17: Preparing to Publish a Document Module 18: Workbooks - Microsoft Word 2016 (Beginner) Module 19: Microsoft PowerPoint 2019 Module 20: Microsoft PowerPoint 2019 New Features Module 21: PowerPoint Interface Module 22: Presentation Basics Module 23: Formatting Module 24: Inserting Options Module 25: Working with Objects Module 26: Table Module 27: Charts Module 28: Review and Presentation Module 29: Microsoft Access 2019 Module 30: Microsoft Access 2019 New Features Module 31: Introduction to Access Module 32: Modify Data Module 33: Working with Queries Module 34: Access Forms Module 35: Working with Reports (See full curriculum) Who is this course for? Individuals seeking to improve their office software knowledge for employment. Professionals aiming to upgrade their digital skills in a business setting. Beginners with an interest in learning Microsoft Office applications. Jobseekers and administrative workers looking to strengthen their CVs. Career Path Administrative Assistant Data Entry Officer Office Manager Project Coordinator Personal Assistant Executive Support Roles Customer Service Representative Database Administrator (Entry-Level)

Microsoft Office Basic to Advance Course Overview The "Microsoft Office Basic to Advanced" course provides comprehensive training on the essential applications in the Microsoft Office Suite. From Excel to Word, PowerPoint, and Access, this course equips learners with the skills needed to navigate and master each program's features. Whether you are looking to improve efficiency in everyday tasks or enhance your career prospects, this course covers everything from basic functions to advanced techniques, ensuring a thorough understanding of each program's capabilities. Upon completion, learners will be proficient in using Microsoft Office applications for personal, academic, and professional purposes, enhancing productivity and employability. Course Description This course dives into all key components of the Microsoft Office suite, offering in-depth coverage of Excel, Word, PowerPoint, and Access. Starting with the fundamentals, learners will gain expertise in managing data, creating documents, designing presentations, and managing databases. The course also covers advanced topics such as complex Excel functions, detailed document formatting in Word, effective presentation techniques in PowerPoint, and data management in Access. Through a blend of engaging activities and expert guidance, learners will acquire valuable skills to increase their productivity and confidently use these programs in any professional setting. Microsoft Office Basic to Advance Curriculum Module 01: Microsoft Excel 2019 New Features Module 02: Getting Started with Microsoft Excel Module 03: Performing Calculations Module 04: Modifying a Worksheet Module 05: Formatting a Worksheet Module 06: Printing Workbooks Module 07: Managing Workbooks Module 08: Microsoft Word 2019 Module 09: Microsoft Word 2019 New Features Module 10: Getting Started with Word Module 11: Formatting Text and Paragraphs Module 12: Working More Efficiently Module 13: Managing Lists Module 14: Adding Tables Module 15: Inserting Graphic Objects Module 16: Controlling Page Appearance Module 17: Preparing to Publish a Document Module 18: Workbooks - Microsoft Word 2016 (Beginner) Module 19: Microsoft PowerPoint 2019 Module 20: Microsoft PowerPoint 2019 New Features Module 21: PowerPoint Interface Module 22: Presentation Basics Module 23: Formatting Module 24: Inserting Options Module 25: Working with Objects Module 26: Table Module 27: Charts Module 28: Review and Presentation Module 29: Microsoft Access 2019 Module 30: Microsoft Access 2019 New Features Module 31: Introduction to Access Module 32: Modify Data Module 33: Working with Queries Module 34: Access Forms Module 35: Working with Reports (See full curriculum) Who is this course for? Individuals seeking to improve their Microsoft Office skills. Professionals aiming to enhance their software proficiency for career advancement. Beginners with an interest in office administration or data management. Those wishing to upgrade their knowledge of Microsoft Office for better job opportunities. Career Path Office Administrator Data Analyst Administrative Assistant Project Manager Executive Assistant IT Support Specialist

Touch Typing Essentials Course Overview The "Touch Typing Essentials" course is designed to help learners develop efficient and accurate typing skills. Covering all aspects of typing from basic finger positioning to typing punctuation and capital letters, this course is perfect for those who want to improve their typing speed and accuracy. Learners will gain a solid foundation in touch typing, enabling them to type confidently without looking at the keyboard. Whether you're a student, a professional, or anyone looking to improve your typing ability, this course will equip you with the skills necessary to type efficiently, leading to increased productivity and confidence in digital communication. Course Description This course provides a structured approach to mastering touch typing. It covers everything from setting up your computer for optimal typing to learning how to type individual letters, punctuation, and even capital letters. Each module focuses on building muscle memory for each key, ensuring learners develop speed and accuracy with each finger movement. Throughout the course, learners will be encouraged to practice regularly to improve typing speed while maintaining correct posture and ergonomics. By the end of the course, learners will have gained the skills needed to type quickly and efficiently, improving their overall digital literacy. Whether for personal development or professional purposes, this course prepares learners for success in today's fast-paced digital world. Touch Typing Essentials Curriculum Module 01: Introduction Module 02: How to Set up Your Computer Module 03: How to type the letters F and J Module 04: How to type the letters D and K Module 05: How to type the letters S and L Module 06: How to type the letter A and ; (semicolon) Module 07: How to type the letters E and I Module 08: How to type the letters R and U Module 09: How to type the letters T and O Module 10: How to type CAPITAL letters Module 11: How to type the letter C and , (Comma) Module 12: How to type the letters G and H Module 13: How to type the letters N and V Module 14: How to type the letters W and M Module 15: How to type the letters Q and P Module 16: How to type the letters B and Y Module 17: How to type the letters Z and X Module 18: How to type Colon and Semicolon Module 19: How to type Full Stop and Comma Module 20: How to type Question Mark and Exclamation Mark Module 21: How to type Dash, Parentheses and Quotation Marks (See full curriculum) Who is this course for? Individuals seeking to improve typing speed and accuracy. Professionals aiming to enhance productivity and efficiency. Beginners with an interest in improving digital literacy. Students preparing for academic or professional typing requirements. Career Path Administrative Assistant Data Entry Clerk Executive Assistant Virtual Assistant Customer Service Representative Content Writer Transcriptionist

This session is aimed at vets new to the Welsh Government funded Animal Health and Welfare workshops programme, as well as those that have delivered workshops in the past but need a refresher session. It is one of the required steps for vets to become approved to deliver these workshops. Join us to learn about the modules that we offer and the format by which our workshops run. We will also provide some basic tips on how to run a successful workshop. Admin members of staff are also welcome to join us to learn about the functionality of the portal/site and the administrative work involved in running a workshop.

Ready to stop sending your resume into the void? It’s time to master a fundamental life skill for every ambitious administrative professional: crafting a resume that doesn’t just list your entire work history, but actually it gets you interviews. Join us for an intensive workshop where we reveal the industry secrets behind the art and science of standout resumes.

Overview The protocol is one of the most modern terms in terms of language but very old in terms of history as the word protocol is a development of the word of the conventions and understandings this is in the world of politics and at the international level, but within the field of business management has become the formulation of protocols is one of the important and necessary skills and very necessary for people who wish to They must take administrative duties. Through this course, we are going to introduce the rules and practices of gentle behaviour, the best practices for communication with others, and good reception, since all such related matters represent a large portion of our personality.

Overview This Course is specially designed to enhance communication skills and gain advanced skills in office management. It will help identify key features of the role and will navigate through all the components and techniques for operating an efficient support team. This course will update your interpersonal skills, communication skills and other skills required to have effective office management and gain advanced administrative skills.

CCNP training course description The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.2 course provides the knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks. You'll learn to implement security principles within an enterprise network and how to overlay network design using solutions such as SDAccess and SD-WAN. Course content includes 3 days of self-study material. This course helps you prepare for the 350-401 Implementing Cisco Enterprise Network Core Technologies (ENCOR) exam What will you learn Configure, troubleshoot, and manage enterprise wired and wireless networks Implement security principles within an enterprise network Prepare you prepare to take the 350-401 Implementing Cisco Enterprise Network Core Technologies (ENCOR) exam CCNP training course details Who will benefit: Mid-level network engineers, Network administrators, Network support technicians, Help desk technicians. Prerequisites: Implementation of Enterprise LAN networks. Basic understanding of Enterprise routing and wireless connectivity, and Python scripting Duration 5 days CCNP training course content Cisco Enterprise Network Architecture: Access, distribution, core in the hierarchical network. Cisco Switching Paths: Switching mechanisms, TCAM, CAM, process switching, fast switching, and CEF. Implementing Campus LAN Connectivity: Troubleshoot L2 connectivity using VLANs and trunkingBuilding Redundant Switched Topology: STP Implementing Layer 2 Port Aggregation Troubleshoot link aggregation using Etherchannel EIGRP Implement and optimize OSPFv2/v3, including adjacencies, packet types, and areas, summarization, and route filtering for IPv4/v6 Implement EBGP interdomain routing, path selection, and single and dual-homed networkingImplementing Network Redundancy: HSRP and VRRP Implement static and dynamic NAT Virtualization Protocols and TechniquesVPNs and Interfaces: Overlay technologies such as VRF, GRE, VPN, and LISP Wireless Principles: RF, antenna characteristics, and wireless standards.Wireless Deployment: Models available, autonomous AP deployments and cloud-based designs within the centralized Cisco WLC architecture Wireless Roaming and Location ServicesWireless AP Operation: How APs communicate with WLCs to obtain software, configurations, and centralized managementWireless Client Authentication: EAP, WebAuth, and PSK wireless client authentication on a WLC. Troubleshoot wireless client connectivity issues using various available tools Troubleshoot networks using services such as NTP, SNMP, Cisco IP SLAs, NetFlow, and Cisco IOS EEM Explain network analysis and troubleshooting tools, which include show and debug commands, as well as best practices in troubleshootingMulticast Protocols: IGMP v2/v3, PIM DM/SM and RPs Introducing QoS: Concepts and features. Implementing Network Services: Secure administrative access for Cisco IOS devices using CLI access, RBAC, ACL, and SSH, and device hardening concepts to secure devices from less secure applications Using Network Analysis ToolsInfrastructure Security: Scalable administration using AAA and the local database, features and benefits Enterprise Network Security Architecture: VPNs, content security, logging, endpoint security, personal firewalls, and other security features. Automation and Assurance with Cisco DNA Center: Purpose, function, features, and workflow. Intent-Based Networking, for network visibility, proactive monitoring, and application experienceCisco SD-Access Solution: Nodes, fabric control plane, and data plane, VXLAN gatewaysCisco SD-WAN Solution: Components and features of Cisco SD-WAN solutions, including the orchestration, management, control, and data planesBasics of Python Programming: Python components and conditionals with script writing and analysis Network Programmability: NETCONF and RESTCONF APIs in Cisco DNA Center and vManage Labs: Investigate the CAM. Analyze CEF. Troubleshoot VLAN and Trunk Issues. Tuning STP and Configuring RSTP. Configure MSTP. Troubleshoot EtherChannel. Implement Multi-area OSPF. Implement OSPF Tuning. Apply OSPF Optimization. Implement OSPFv3. Configure and Verify Single-Homed EBGP. Implementing HSRP. Configure VRRP. Implement NAT. Configure and Verify VRF. Configure and Verify a GRE Tunnel. Configure Static VTI Point-to-Point Tunnels. Configure Wireless Client Authentication in a Centralized Deployment. Troubleshoot Wireless Client Connectivity Issues. Configure Syslog. Configure and Verify Flexible NetFlow. Configuring Cisco IOS EEM. Troubleshoot Connectivity and Analyze Traffic with Ping, Traceroute, and Debug. Configure and Verify Cisco IP SLAs. Configure Standard and Extended ACLs. Configure Control Plane Policing. Implement Local and Server-Based AAA. Writing and Troubleshooting Python Scripts. Explore JSON Objects and Scripts in Python. Use NETCONF Via SSH. Use RESTCONF with Cisco IOS XE.