At HFX Training, we are passionate about business simulations because they bring learning to life through hands-on experience. This Level 1 Certification Program is the first step in our Instructor Training Certification Pathway, equipping you to confidently use the Healthcare Hero simulation in your teaching environment. In this program, you will experience the simulation as a student, navigating its complexities and dynamics. Upon successfully completing Level 1, you’ll be ready to advance to Level 2 Training, where you will deepen your expertise in simulation facilitation and administration. The program is cohort-based, and the timetable is coordinated in advance through discussions with the HFX team to ensure maximum participation. For more information on the program structure, instructional materials, and certification requirements, please read on. What to Expect: The Healthcare Hero simulation places you in charge of a fictional hospital. Over eight simulation rounds - each representing one quarter of business operations - you will make strategic decisions to optimize patient care while managing staffing, capacity, quality, and finances. Throughout the simulation, you’ll navigate challenges like healthcare and economic crises, all while balancing the needs of multiple stakeholders. Your ultimate goal is to outperform competing hospitals managed by other participants in the program. Program and Certification Requirements This program equips you to confidently lead the simulation by requiring more than attendance or participation. To earn certification, you must: Thoroughly Prepare: Review all instructional materials and the scenario manual before the course begins. Fully Participate: Attend all Zoom sessions and complete each simulation round with focus and effort. Demonstrate Mastery: Show a comprehensive understanding of the simulation’s dynamics, decision-making processes, and strategies during practice and live rounds. Engage in Reflection: Actively participate in debrief sessions, assess your performance, and identify strategies for improvement. This certification ensures you are equipped to facilitate this complex simulation with confidence. Auditing the course is an option, but participants who choose to audit will not receive certification. Program Format The program is delivered intensively over one or more Zoom sessions, totaling six hours. This compressed format demands your full attention and focus to successfully navigate the simulation’s complexities. Eligibility Requirements: By registering for this training program, you acknowledge the following: You have discussed your needs with the HFX team and confirmed that the simulation aligns with your class or program objectives. You are an instructor at an academic institution. You agree to the confidentiality terms and commit not to distribute, disclose, or replicate any program content for purposes outside of this training. This program is offered in goodwill to academic instructors as a resource to enhance their teaching. As part of this agreement, you understand that all materials, including the simulation itself, are proprietary to HFX and its partners. Any use of these materials for purposes beyond this program, such as developing similar tools or simulations, is strictly prohibited. Course Structure: After registering, you will gain immediate access to the simulation’s instructional materials. This includes: The Scenario Manual: Your guide to understanding the game. The Capacity Planner Worksheet and Financial Planning Worksheet: Tools to help you strategize. The Strategy Planning Exercise: Designed to align your decisions with overall objectives. The Portal Guide: A walkthrough of the simulation platform. The program unfolds in four key phases: Phase 1: Pre Zoom Call / Study / Set Up Register using the button at the bottom of this page. Review the instructional materials thoroughly. Once the cohort is finalized, you will be sent your login credentials for the simulation itself. Try to submit decisions for the first practice round using the simulation portal at www.simulationportal.com. Phase 2: Play We run two practice rounds over the first 2 hours of the zoom call. This allows you to familiarize yourself with the platform and decision-making process, and think through what your strategy might be in the live game. The simulation resets ("zeroed") after the practice rounds. A brief session will clarify lessons learned and expectations for the live rounds. Over eight rounds, you’ll compete against other participants while refining your strategic decisions. Phase 3: Feedback Reflect on your performance during a structured debrief, including: Strengths and areas for improvement. Insights into competitors’ strategies. Strategic lessons learned, and applicability to local healthcare organizations. Phase 4: Implementation Planning Work with the HFX team to plan your first application of the simulation in a teaching environment. Certification Outcome Upon completing this program, you will earn the HFX Instructor Training Certification: Level One, signifying your expertise in conducting impactful simulation-based training using Healthcare Hero.
Duration 1 Days 6 CPD hours This course is intended for Professionals desiring to improve their business planning, financial management, and decision-making skills and practice them in an ethical and professional manner will benefit from this course. Overview Recognize the importance of the big picture in business planning Leverage financial information to make sound business decisions Identify the importance of other financial levers to your business Understand the importance of ethics on long-term business success Appreciate how business etiquette affects your organizational success Students will learn to understand the mechanics of the organization ? reading and interpreting financials, making sound business decisions, and setting a course ? while also developing the skills to guide and direct your workforce. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Gaining a Wider Perspective Understanding Business Acumen Improving Long and Short Term Interactions Finding and Recognizing Growth Opportunities Making Mindful Decisions How to Relate to Others 2. Understanding the Numbers Developing, Defining, and Reporting Key Performance Indicators (KPIs) Keeping Up with the Business Understanding Sales, Costs, and Profit Margin Monitoring Assets, Liabilities, Equity, and Financial Ratios Reviewing Income Statements, Balance Sheets, and Cash Flow Statements 3. Management Considerations Recognizing Talent and Organizational Management Thinking Critically - Asking the Right Questions, Evaluating the Situation, and Making the Decision Leveraging the Organization - Investing in Employees and Customers, Process Improvement, and Goal Alignment 4. Business Ethics Ensuring Ethical Obligations are Met Understanding Roles and Responsibilities Balancing Personal and Organizational Ethics Managing Ethically - Maintaining the 4 P\'s 5. Business Etiquette Maintaining Etiquette across Communication Platforms - Email, IMs, and Telephone Following Etiquette in Meetings Delivering Etiquette in Customer Interactions
Duration 2 Days 12 CPD hours This course is intended for Networking and security professionals involved in the design, implementation, and administration of a network infrastructure using FortiGate appliances. Overview Analyze a FortiGate's route table. Route packets using policy-based and static routes for multi-path and load balanced deployments. Configure SD-WAN to load balance traffic between multiple WAN links effectively. Inspect traffic transparently, forwarding as a Layer 2 device. Divide FortiGate into two or more virtual devices, each operating as an independent FortiGate, by configuring virtual domains (VDOMs). Establish an IPsec VPN tunnel between two FortiGate appliances. Compare policy-based to route-based IPsec VPN. Implement a meshed or partially redundant VPN. Diagnose failed IKE exchanges. Offer Fortinet Single Sign On (FSSO) access to network services, integrated with Microsoft Active Directory. Deploy FortiGate devices as an HA cluster for fault tolerance and high performance. Deploy implicit and explicit proxy with firewall policies, authentication, and caching. Diagnose and correct common problems. In this two-day course, you will learn how to use advanced FortiGate networking and security. Course Outline Module 1. Routing Module 2. Software-Defined WAN (SD-WAN) Module 3. Layer 2 Switching Module 4. Virtual Domains Module 5. Site-to-Site IPsec VPN Module 6. Fortinet Single Sign-On (FSSO) Module 7. High Availability (HA) Module 8. Web Proxy Module 9. Diagnostics
Duration 5 Days 30 CPD hours This course is intended for This is a comprehensive course for team members responsible for implementation, administration, operations, or maintenance of the Infoblox BloxOne Threat Defense solution Overview Course Topics The Infoblox Grid Setting up the Grid Grid Manager Managing Grid Members Infoblox High Availability DNS Services DNS Zones DNS Resource Records DNS Anycast DNSSEC DNS and Network Views Reporting - Dashboards Reporting - Searches, Reports and Alerts DNS Firewall Overview Local RPZ and RPZ Rules BloxOne Threat Defense RPZ Feeds DNS Firewall Monitoring and Reporting Infoblox TIDE Infoblox Dossier Dossier API Threat Insight Overview Configuring Threat Insight Threat Insight Monitoring and Reporting ADP Overview ADP Appliance Configuration ADP Rulesets, Rules and Profiles ADP Monitoring and Reporting ADP Tuning Establish working knowledge of how to configure and administer Infoblox appliances, Infoblox Grid and manage DNS protocol as a prerequisite to protecting and securing your DNS infrastructure and network from attacks with Infoblox BloxOne Threat Defense Establish working knowledge of how to configure and administer Infoblox appliances, Infoblox Grid and manage DNS protocol as a prerequisite to protecting and securing your DNS infrastructure and network from attacks with Infoblox BloxOne Threat Defense
SAP HANA Training | Online Courses | UK Provider Stay Ahead of the competition by gaining skills on SAP HANA with Osborne Training. SAP HANA training builds the foundation for seamless SAP applications, which helps deliver ground-breaking innovations without disruption. SAP HANA provides powerful features like significant processing speed, predictive capabilities, the ability to handle large amount of data, and text mining capabilities. SAP HANA course is designed to make you ready for SAP certification and Job market. Introduction In-Memory Computing Evolution of In-Memory computing at SAP History of SAP HANA HANA compare to BWA In-Memory Basics HANA Use cases Architecture Hana Engine Overview Different HANA Engine Types Row Store Column Store Persistency Layer Business Impact of new architecture Backup & Recovery Modeling Key Concepts in Data Modeling Components of HANA data model & Views Analytical ViewsAttribute viewsCalculation ViewsJoins Measures Filters Real Time Scenarios HANA SQL Intro Functions & Expressions Procedures Data Provisioning Overview Trigger Based Replication ETL Based Replication Log Based Replication Intro to BODS 4 Basic Data service Connection types Flat File upload in to HANA Reporting Connectivity options Business Objects BI 4 Security Creating Users Creating Roles Privileges User Administration
Duration 3 Days 18 CPD hours This course is intended for This course is designed for the following roles: System administrators Technical solutions architects Systems integrators Channel partners Value-added resellers Customer sales engineers DevOps engineers Sales engineers Systems engineers Technical solutions architects Overview This course will help you: Use SaaS or on-prem version of Cisco Intersight to enable IT organizations to analyze, simplify, and automate their environments in more advanced ways than the prior generations of tools Gain hands-on experience using Cisco Intersight Understand the X-Series, B-Series, and C-Series product line similarities and differences Describe Cisco Intersight and how it can be used to manage UCS and Cisco Hyperflex Understand the process for upgrading firmware with Cisco Intersight Administering server profiles, pools, and policies with Cisco Intersight Describe how to get started with Cisco Intersight programmability Cisco Intersight Overview (DCISO) v1.0 is a 3-day instructor led course that builds your experience with the administration of Cisco Unified Computing System (UCS) X-Series servers, including using Cisco Intersight for UCS management. This course covers architecture, configuration, and operation of Cisco Intersight©, and is designed to serve the needs of engineers seeking to understand the capabilities of Cisco Intersight for managing data centers from a single management platform. Course Outline Describing Cisco UCS Management in Cisco Intersight Describing the Cisco UCS Platform Describing Cisco Intersight Workloads Describing Automation Options Using Cisco Intersight
Duration 4 Days 24 CPD hours This course is intended for This is an intermediate course for individuals responsible for developing and implementing effective storage management techniques. Overview Establish a DFSMS configuration to automatically enforce your installation's storage management policies Convert service level requirements into appropriate parameters for data class, storage class, management class, and storage groups Create and test Automatic Class Selection (ACS) routines Convert volumes and move data to system-managed volumes with DFSMS Data Set Services (DFSMSdss) Specify appropriate management class and storage group parameters for DFSMS Hierarchical Storage Management (DFSMShsm) processing of system-managed data sets Plan to maintain your DFSMS environment using Naviquest Establish procedures to control, manage, and recover the storage management subsystem with ISMF and operator commands Develop a DFSMS implementation plan In this course you will learn how to plan and implement DFSMS and learn how to manage temporary and permanent data sets with an emphasis on disk storage. Course introduction and DFSMS overview Specify the storage administration functions that can be automatically performed by the system Identify the types of data set services that need to be established by negotiating service level agreements Correlate data set service requirements to the SMS configuration components: data class, storage class, management class, storage group, and automatic class selection routines Activating SMS Identify the functions eligible for exploitation with the installation of DFSMS Data Facility Product (DFSMSdfp) and the activation of SMS Create SMS control data sets Code SYS1.PARMLIB operands necessary to bring up SMS Create a minimal configuration Activate a configuration Writing ACS routines Identify the purpose of the ACS routines Develop an understanding of the statements Differentiate between literals and masks Describe the read variables available in the ACS routines Managing temporary data sets Create/alter storage classes and storage groups Identify steps to install and use the starter set Write ACS routines to handle temporary data sets Activate a system to manage temporary data sets Code commands to change volume/group SMS status Issue operator commands to display current status Exploiting DFSMS Describe the purpose of the data class Identify the features that the data class can exploit Create data sets using the space parameter Define Virtual Storage Access Method (VSAM) and volume attributes for data class Identify special data sets and their exploitation through the data class Managing permanent data sets Create/alter data classes, storage classes, management classes, and storage groups Translate current (DFSMShsm) service level agreements to management class parameters Identify alternatives and concerns for standard naming conventions Establish the controls for automatic backup of data sets Establish the controls for automatic volume dump Write ACS routines to manage permanent data Create a configuration that manages permanent data sets Create a new managed data set Identify function of storage class exit provided by Custom-Built Installation Process Offering (CBIPO) and resulting System Management Facility (SMF) records Using Naviquest Create test cases using Naviquest Perform storage administration tasks in batch Create online DFSMS reports Create model commands using Naviquest Use the COPYFILT macro Device preparation and data movement Initialize volumes as system-managed Move data into/out from system-managed control Convert volumes to/from system-managed Move data to utilize new hardware capabilities Controlling DFSMS Code commands to change SMS volume/group status Issue commands to save configurations and use alternate Active Control Data Set (ACDS) Issue command to use alternate Communication Data Set (COMMDS) Issue VARY SMS commands Communicate with the security administrator about storage management requirements Additional considerations Establish a plan for implementing SMS Locate sources of implementation planning checklists Identify the tools available to document the current system Identify multiple site considerations for recovery and exploitation Additional course details: Nexus Humans SS84 IBM DFSMS Implementation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SS84 IBM DFSMS Implementation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.
Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: These are the ones listed in the Objectives Table I put together: Identify the basic components and operations of the Unified CCE solution. Use the available UCCE tools to complete a basic UCCE system installation. Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment. Install a basic CCE VXML Solution. Install, configure and run a CCE Outbound Option Campaign. Describe how to support CCE. Deploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0 is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: Preparing UCCE for Basic IVR Scripting Module 3: Preparing UCCE for Basic Agent Functionality Module 4: Installing and Configuring CCE VXML Solution Module 5: Installing CCE Outbound Option Module 6: Supporting CCE
Duration 2 Days 12 CPD hours This course is intended for The primary audiences for the course are as follows: Cisco customers ? Contact Center Management, Contact Center Supervisors and Customer technical personnel Cisco technology partners Cisco employees Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of Cisco Unified Intelligence Center Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more) The Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. Cisco Unified Intelligence Center Overview Introducing Cisco Unified Intelligence Center What Contact Center products use CUIC for reporting Cisco Unified Intelligence Center Administration and Security The End User and CUIC Security Running and Modifying CUIC Reports Running Cisco Unified Intelligence Center Reports Using Permalinks Help Dashboards Modifying a CUIC Stock Report Cisco Unified Intelligence Center Dashboards Understanding Cisco Unified CCE Key Concepts Creating a New Cisco Unified Intelligence Center Report