7470 Admin courses

Duration 5 Days 30 CPD hours This course is intended for Network Engineers Channel Partners System Engineers Overview By the end of this course, you will be able to: Describe how ONTAP 9 fits into NetApp?s Cloud and Data Fabric strategy Identify supported ONTAP platforms Define ONTAP cluster components Create a cluster Manage ONTAP administrators Configure and manage storage resources Configure and manage networking resources Describe a Storage Virtual Machine?s (SVM?s) role in NetApp?s storage architecture Create and configure an SVM Create and manage FlexVols Implement storage efficiency features Create protocol servers within an SVM Upgrade and revert ONTAP patches and releases Describe the levels on which ONTAP protects data Describe the ONTAP 9 data protection features Understand the various data mirroring relationships available with ONTAP 9 Configure and operate SnapMirror and SnapVault data replication Demonstrate Storage Virtual Machine data protection Explain the components and configuration involved with SyncMirror and MetroCluster Describe NDMP protocol operation, configuration and management Pre/Post Assessment The ONTAP 9.0 Cluster Administration and Data Protection combo course uses lecture and hands-on exercises to teach basic administration and configuration of a cluster as well as the core backup and restore technologies found in ONTAP 9. The hands-on labs allow you to practice working with ONTAP features and manage your storage and network resources using the cluster shell and OnCommand System Manager. You will learn how to implement and manage SnapMirror, SnapVault, and SnapLock technology which are used to replicate and restore mission-critical data in the enterprise. The course also surveys real-world scenarios and use cases to teach you when to use each of the NetApp protection solutions. Backup and restore operations are taught using the command line and OnCommand System Manager.Includes: ONTAP commands for software versions 8.3.x to 9.0 The ONTAP 9.0 Cluster Administration and Data Protection combo course uses lecture and hands-on exercises to teach basic administration and configuration of a cluster as well as the core backup and restore technologies found in ONTAP 9. The hands-on labs allow you to practice working with ONTAP features and manage your storage and network resources using the cluster shell and OnCommand System Manager. You will learn how to implement and manage SnapMirror, SnapVault, and SnapLock technology which are used to replicate and restore mission-critical data in the enterprise. The course also surveys real-world scenarios and use cases to teach you when to use each of the NetApp protection solutions. Backup and restore operations are taught using the command line and OnCommand System Manager. Includes: ONTAP commands for software versions 8.3.x to 9.0

Duration 4 Days 24 CPD hours This course is intended for #NAME? Overview At the completion of this course, students already familiar with the RHCT/RHCSA administration skills will have exposure to all competencies tested by the RHCSA and RHCE exams. If you are an experienced Linux© system administrator and hold a Red Hat Certified System Administrator (RHCSA©) credential or possess equivalent skills and want to broaden your ability to administer Linux systems at an enterprise level, this is the perfect course.The course will empower you to deploy and manage network servers running caching domain name service (DNS), MariaDB, Apache HTTPD, Postfix SMTP null clients, network file sharing with network file system (NFS) and server message block (SMB), iSCSI initiators and targets, advanced networking and firewall configurations, and to use bash shell scripting to help automate, configure, and troubleshoot your system. Through lectures and hands-on labs, you will be exposed to all competencies covered by the Red Hat Certified Engineer (RHCE) exam (EX300), supplementing what you have already learned in earning your RHCSA credential.This course is based on Red Hat© Enterprise Linux 7. Getting Started with the Classroom Environment Given a virtualized environment, begin to administrate multiple systems using prerequisite skills Enhance User Security Configure system to use Kerberos to verify credentials and grant privileges via sudo Bash Scripting and Tools Automate system administration tasks utilizing Bash scripts and text-based tools File Security with GnuPG Secure files with GnuPG. Software Management Use yum plugins to manage packages and understand the design of packages to build a simple package Network Monitoring Profile running services then capture and analyze network traffic Route Network Traffic Configure system to route traffic and customize network parameters with sysctl Secure Network Traffic Secure network traffic through SSH port forwarding and iptables filtering/network address translation (NAT) NTP Server Configuration Configure an NTP server Filesystems and Logs Manage local file system integrity, monitor system over time, and system logging Centralized and Secure Storage Access centralized storage (iSCSI) and encrypt filesystems SSL-encapsulated Web Services Understand SSL certificates and deploy an SSL encapsulated web service Web Server Additional Configuration Configure web server with virtual hosts, dynamic content, and authenticated directories Basic SMTP Configuration Configure an SMTP server for basic operation (null client, receiving mail, smarthost relay) Caching-Only DNS Server Understand DNS resource records and configure a caching-only name server File Sharing with NFS Configure file sharing between hosts with NFS File Sharing with CIFS Configure file and print sharing between hosts with CIFS File Sharing with FTP Configure file sharing with anonymous FTP Troubleshooting Boot Process Understand the boot process and recover unbootable systems with rescue mode

Duration 5 Days 30 CPD hours This course is intended for System administrators System engineer Overview By the end of the course, you should be able to meet the following objectives: Configure and manage complex storage solutions in a vSphere environment (including NFS, iSCSI, and so on) Configure and manage complex, scalable vSphere networking operations (vSphere Standard Switch and Distributed Switches) Deploy, manage, and optimize virtual machines (advanced configuration, content library, latency-sensitive workloads, and more) Manage business continuity and operations in your vSphere environment (VMware vCenter Server Appliance™ file-based backup, VMware vCenter Server profiles, host profiles, and so on) Plan and implement increased vSphere security (use a Key Provider, VM Encryption, CPU scheduler remediations, and so on) Troubleshoot the vSphere environment Use VMware vSphere Lifecycle Manager™ to upgrade to VMware ESXi™ hosts and virtual machines (VUM, image-based clusters, and so on) Implement vSphere cluster solutions (Cluster QuickStart wizard, VMware vSphere Distributed Resource Scheduler™, VMware vSphere High Availability, VMware vSAN™, and so on) Implement resource optimizations to streamline vSphere deployments Create an advanced configuration of vCenter Server (including an identity source) This five-day course provides hands-on training to equip students with a range of skills, from performing routine VMware vSphere© 7 administrative tasks to complex vSphere operations and configurations. Through lab-based activities, students are immersed in real-life situations faced by VMBeans, a fictitious company. These situations expose students to real-life scenarios faced by companies that are building and scaling their virtual infrastructure. Approximately 90% of the class is application-focused and taught through labs. The course aligns fully with the VMware Certified Advanced Professional ? Data Center Virtualization Deploy exam objectives. Course Introduction Introductions and course logistics Course objectives Introduction to fictitious company: VMBeans Configure and Manage Your vSphere Environment Perform various vCenter Server configurations Configure an external identity source Configure virtual networking with advanced options Configure and manage advanced storage configurations Configure vSphere clusters (also using Cluster QuickStart) Management and Operations in Your Data Center Collect vSphere log files Configure vCenter Server file-based backup Working with vCenter Server profiles Configure and manage advanced cluster settings Create and configure advanced host options Create and manage host profiles Manage and remediate clusters using vSphere Lifecycle Manager Create and configure a Content Library Update a managed virtual machine template Configure a central VMware ToolsTM installation repository Manage vSphere roles and permissions Troubleshoot Your Data Center Environment Troubleshoot vSphere configuration issues Troubleshoot resource pool configuration issues Troubleshoot network and storage issues Troubleshoot ESXi host issues Troubleshoot vCenter Server resource issues Increasing Security in Your Data Center Create and manage a Key Management solution Create an encrypted virtual machine Configure CPU scheduler options to achieve security remediations Performance and Optimization in Your Data Center Manage advanced virtual machine configurations Identify and implement vSphere resource optimization opportunities Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware vSphere: Advanced Administration Workshop [v7] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware vSphere: Advanced Administration Workshop [v7] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for AdministratorDatabase Administrators Overview Describe the components of ASMExplain and apply Automatic Storage Management (ASM) initialization parametersManage ASM instances and associated processesMonitor ASM using the V$ASM dynamic performance viewsUnderstand Flex ASM architecture and componentsUnderstand ASM Deployment AlternativesInstall and configure Flex ASMManage Flex ASMEmploy ASM space management techniquesCreate and delete Automatic Storage Management (ASM) disk groupsSet the attributes of an existing ASM disk groupPerform ongoing maintenance tasks on ASM disk groupsExplain key performance and scalability considerations for ASM disk groupsDescribe the Automatic Storage Management (ASM) architectureUse different client tools to access ASM filesDescribe the format of a fully qualified ASM file name This Oracle Database 12c: ASM Administration training teaches you about Oracle ASM architecture. Expert Oracle University instructors will help you develop a deeper understanding of both standard ASM and Flex ASM applications. This Oracle Database 12c: ASM Administration training teaches you about Oracle ASM architecture. Expert Oracle University instructors will help you develop a deeper understanding of both standard ASM and Flex ASM applications.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Server Administrators Systems Engineers Storage Administrators Technical Solutions Architects Integrators and Partners Consulting Systems Engineers Network Administrators Network Engineers Network Managers Architects Overview Upon completion of this course, the student will be able to meet these overall objectives: Understand, describe, and configure Cisco Intersight (on prem and SaaS models) Understand, describe, and configure Intersight Advanced features (IST, ICO, IWOM) Understand, describe, and configure IMM and UMM mode for UCS Understand, describe, and configure Cisco X-Series (FI, IFM, X210c Server, Adv Fabric Module) Create Intersight Pools, Policies, and Management for X-Series Design and operate Cisco UCS with Intersight Managed Mode Solutions This deep-dive training covers Cisco UCS X-Series server family and how Intersight can be the enablement platform for all UCS servers. We will cover Intersight features such as IWOM, IST, ICO, and programmability either On-Prem or in the Cloud. Attendees will learn the breadth of the physical X-Series (pools, policies, firmware, so much more) platform as well as maintaining existing infrastructure with Intersight Infrastructures Services. Also covered is how to manage physical, virtual, cloud platforms and deploy to any or all. Section 1: Intersight Foundations Intersight Architecture Flexible Deployment Models Cisco Intersight Infrastructure Service Licensing Intersight Essentials License Tier Intersight Advantage License Tier Intersight Premier License Tier Section 2: Monitoring and Maintaining UCS Infrastructure with Intersight Device Health and Monitoring Standalone Management for UCS C-Series Servers Server Compatibility (HCL), Advisories (CVEs), and Contract Status Firmware Upgrades Section 3: Designing & Operationalizing Cisco UCS Solutions with Intersight Implementing Cisco Hyperflex with Intersight Managing Cisco HyperFlex in vSphere Environment Section 4: Cisco UCS M5, M6, X Overview and Configuration Cisco UCS X-Series with Intersight Deployment Architecture X-Series Fabric Interconnects Compute X-Series Power/Cooling Efficiency Cooling Capacity Airflow Thermal Policies Future-Proof Cooling Power Policies Compute Series Architecture ? C220 M6 Architecture ? C240 M6 Cisco VIC Offerings for M6 GPU Offerings for X-Series Management Options for C220 / C240 M6 Rack Servers UCS 7th Generation Intel Rack Servers Architecture ? C220 M7 Architecture ? C240 M7 Intel 4th Gen Intel© Xeon© SP Sapphire Rapids High Level Features M7 Memory DIMMs Architecture ? C225 M6 Architecture ? C245 M6 Section 5: Designing Cisco UCS LAN and SAN Connectivity LAN Connectivity Overview Gen 4 End Host Mode Requirements for Configuring VLANs in Cisco UCS Manager Role of the vNIC in Abstracting MAC Addresses Configuring Compute Node SAN Connectivity Fibre Channel Switching Fibre Channel Operating Modes EHM and N-Port Virtualization Configuring VSANs in Cisco UCS Manager Creating VSANs and FCoE VLANs in Cisco UCS Role of vHBAs when Abstracting WWNNs and WWPNs into a Service Profile Configuring Manual Uplink Pinning and Recovery from Failure Section 6: Configuring Cisco UCS-X in IMM Mode IMM and Domain Profiles Domain Policy Concepts and Usage Cisco Intersight Server Profiles Creating and Deploying a UCS C-Series Server Profile ? Process Overview Importing a Server Profile ? Process Overview Upgrading Firmware Cisco IMM Transition Tool Thermal Policies Power Policies Section 7: Implementing Cisco UCS-X Firmware Updates Intersight Platform Firmware Operations Overview Intersight Firmware Bundles Cisco Stand-Alone Firmware Management Cisco HX Firmware Management UCS Managed Infrastructure Firmware Management UCS Intersight Managed Mode Firmware Management Hardware Compatibility List Section 8: Intersight Workload Optimizer (IWO) Intersight Workload Optimizer Overview IWO Delivery and Tiers Workload Optimizer ? What?s New? IWO Value Proposition Application Resource Management IWO Market Section 9: Intersight Cloud Orchestrator (ICO) Sample Scenario Workflow Designer Validate and Execute a Workflow ICO ? Intersight Cloud Orchestrator Infrastructure Orchestration Infrastructure as Code with ICO Immutability with Intersight Cloud Orchestrator Workflow Versions Rollback Tasks (Task Designer) Section 10: Intersight API Overview Intersight API Resources SDKs / Ansible Modules Use Case Additional course details: Nexus Humans Administering Cisco UCS X-Series Solutions with Intersight (INTUCSX) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Administering Cisco UCS X-Series Solutions with Intersight (INTUCSX) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for DevOps engineers Integration engineers Network and software architects Network engineers Software engineers System administrators Overview After completing this course, you should be able to: Describe network and IT convergence Describe Cisco NSO architecture Describe Linux Configure Cisco NSO Set up access control to Cisco NSO system Describe Cisco NSO Integration Options Explain version control systems and basic git concepts Describe the purpose of continuous integration and continuous delivery Implement Cisco NSO high availability Describe scalable system management Describe software development methodologies Describe service maintenance Perform NED upgrades Use Cisco NSO for managing services and their associated device configurations Describe Cisco NSO change management Explain service problem management Use Cisco NSO for service monitoring and compliance reporting Describe Cisco NSO inventory management Describe Cisco NSO use cases The Cisco Network Services Orchestrator (NSO) Administration and DevOps (NSO303) v4.0 course continues the learning journey of the NSO Essentials for Programmers and Network Architects (NSO201) v4.0 and NSO Advanced for Python Programmers (NSO300) v4.0 courses by introducing you to the system administration and DevOps focusing on NSO; the robust bridge linking network automation and orchestration tools, examining the development, operation, and administration task functions. You will learn how to set up, configure, deploy, and maintain a Cisco Network Services Orchestrator solution, and learn best practices for using DevOps. The examples shown in this course demonstrate real-world scenarios to prepare you for deployment and management of new or existing NSO instances. The course guides you through the setup of a production ready NSO instances using system installation with access control settings, the deployment of NSO in Docker containers, and introduces modern DevOps concepts and tools such as Git and Continuous Delivery/Continuous Deployment (CI/CD). You will learn how to migrate CDM devices, how to build NETCONF NEDs from the NSO CLI, how to handle NSO Alarms, and many more features that benefit you in your journey with Cisco NSO. Course Outline Introducing Network and IT Convergence Introducing Cisco NSO Architecture Introducing Linux Explaining Cisco NSO Setup Exploring Access Control Describing Integration Options Explaining Version Control System Describing Continuous Integration and Continuous Delivery Introducing Scalability and High Availability Describing Scalable System Management Describing Software Development Methodologies Introducing Service Maintenance Performing Network Element Driver (NED) Upgrades Introducing Configuration Management Describing Change Management Explaining Service Problem Management Explaining Service Monitoring and Compliance Reporting Introducing Inventory Management Describing Cisco NSO Use Cases

Duration 5 Days 30 CPD hours This course is intended for Implementers and administrators who have experience with IBM Spectrum Protect. Overview After completing this course, you should be able to: Describe a multi-server IBM Spectrum Protect storage environment. Manage storage containers and traditional storage pools. Configure a multi-server environment. Improve data protection and recovery with replication. Enable advanced client functions. Protect and monitor the IBM Spectrum Protect environment. Use scripting to automate daily processing. Optimize the IBM Spectrum Protect server and client. Troubleshoot common problems. Describe the other IBM Spectrum Protect family products. IBM Spectrum Protect, formerly known as IBM Tivoli Storage Manager, is a data backup and recovery solution designed to help you manage your data retention, reduce the cost of storage, and provide appropriate recovery point objectives to meet any service level agreement. IBM Spectrum Protect offers improved efficiency and flexibility using objectbased data management, policy-driven retention, and an easy to use interface, the Operations Center.In this advanced-level course, you streamline your daily operations with the latest features, such as using Retention Sets for data retention, and using the Web Client 2.0 to restore data. You use the Operations Center and administrative command line to manage multiple IBM Spectrum Protect servers and nodes. This course also includes scripting, performance tuning, restoring the database and storage, and an overview of integration with IBM Spectrum Protect Plus 10.1.6. The hands-on exercises are performed on two Windows 2016 R2 virtual machines.This course is the second in a two-course series. It is for storage administrators familiar with the daily management of IBM Spectrum Protect, and focuses on the latest features, such as container pool storage. Basic concepts and installation are not covered in this course. TS618G, the first course in the series, IBM Spectrum Protect 8.1.9 Implementation and Administration, covers basic administration and installation. Unit 1 The IBM Spectrum Protect 8.1.11 environment Unit 2 Storage pool management overview Unit 3 Multi- server management Unit 4 Recovery and long-term retention Unit 5 Client functions and management Unit 6 Daily maintenance and monitoring Unit 7 Automation and scripting Unit 8 Tuning the server and client for optimization Unit 9 Troubleshooting and recovery

Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions Lesson 3: Silent Monitoring and Recording Lesson 4: Advanced CVP Configurations Using Finesse Administration Lesson 1: Finesse Overview Lesson 2: Finesse Administration Lesson 3: Finesse IP Phone Agent Using CVP VoiceXML Applications Lesson 1: Basic VoiceXML Functionality Lesson 2: Using Call Studio Lesson 3: ICM Scripting for VoiceXML Applications Translation Routing Lesson 1: Traditional Translation Routing Lesson 2: Translation Routing to CVP Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Courtesy Callback Lesson 3: Agent Greeting/Whisper Announcements Lesson 4: Mobile Agent CUIC Reporting for the Advanced User Lesson 1: CUIC Overview Lesson 2: CUIC Administration Lesson 3: Importing and Using CVP Reports Lesson 4: Custom Reporting

Duration 4 Days 24 CPD hours This course is intended for This is an intermediate level course for students that will perform Database Administration tasks, who plan, implement, and maintain D22 11.1 databases. Overview These skills can be developed by taking: DB2 SQL Workshop DB2 Fundamentals This course teaches database administrators to perform basic database administrative tasks using Db2 11.1. These tasks include creating database objects like tables, indexes and views, and loading data into the database with Db2 utilities like LOAD and INGEST. Various diagnostic methods will be presented, including using db2pd command options, and monitoring with SQL statements that reference Db2 monitor functions. Students will learn how to implement automatic archival for database logs and how to recover a database to a specific point in time using the archived logs. The course covers using EXPLAIN tools to review the access plans for SQL statements and adding indexes to improve SQL performance. We will cover the locking performed by Db2 and the effect the application isolation level has on locking and lock wait conditions. Students will learn how to implement database security, including adding a security administrator, SECADM user, and implement database roles to simplify security management. We will also describe implementing Db2 native encryption for a database. Overview of Db2 11.1Db2 Command Line Processor (CLP) and GUI toolsThe Db2 database manager instanceCreating Databases and Data PlacementCreating Database ObjectsMoving DataBackup and RecoveryDatabase Maintenance, Monitoring and Problem DeterminationLocking and concurrencySecurity

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Describe the components, protocols, and call flow of Cisco Packaged Contact Center Enterprise (PCCE) by referencing the discovery platform to prepare for further scripting and configuration activities. Run the CCE Bulk Import utility using the CCE Web Administration tool to develop a base line CCE configuration. Configure an advanced VoiceXML (VXML) application implementing DB lookup functionality and digit collection using Call Studio and CCE Scripting tools; present call data collected from the caller to the Agent desktop. Provision CCE to support Cisco Unified Communications Manager (CUCM) calls to the Contact Center using CUCM and CCE configuration tools. This functionality enables CCE Route Requests from CUCM to support contacts initiated from a CUCM managed device (Gateways, Phones, Line Side Interactive Voice Response [IVR] Ports). This functionality can also enable non-Contact Center calls and calls handled by Agents, whether existing or new. Access and deploy custom gadgets to the Finesse desktop using the CCE Web Administration tool to further enhance functionality of the Finesse Agent Desktop. Successfully deploy Mobile Agent in a CCE Environment. Successfully deploy Post Call Survey in a CCE Environment. The Administering Advanced Cisco Contact Center Enterprise (CCEAA) v1.0 course teaches you how to execute advanced administration tasks associated with the Cisco Contact Center Enterprise (CCE) solution. PCCE Review Review PCCE Architecture and Components Review PCCE Protocols Introducing Bulk Import Tools Use the PCCE Bulk Import Tool Use Bulk Import Templates Configuring Advanced Scripting and CCE Data Exchange Design for Advanced Scripting CCE Data Exchange Cisco Unified Communications Manager Initiated Call Flows Understand Transfer Types and Cisco Unified Custom Voice Portal (CVP) Call Flow Models Describe Subsequent Transfers Using Gadgets to Customize the Finesse Desktop Obtain Finesse Custom Gadgets Deploy Finesse Custom Gadgets Implementing Mobile Agent Examine Mobile Agent Functionality Identify Mobile Agent Architecture and Components Implementing Post Call Survey Examine Post Call Survey Functionality Configure Post Call Survey Lab practice Review Discovery Navigate CCE Discovery Architecture and Components Import Bulk Data Create a VXML Application Using Call Studio Configure Precision Queues Create a CCE Routing Script Customize the Finesse Desktop Test Your Call Flow Configure Cisco Unifi