7848 Admin courses

Course Overview Amp up your project management skills to meet your project requirements and shape your organisation's success. Project managers are responsible for the successful planning and execution of projects. This Project Management Fundamentals course is designed to help you learn the proven project management skills and techniques to manage projects from beginning to end. The course will give you clear ideas on project management basics, different project types, and the techniques applied to project activities for successful project completion. During the course, you'll gain insights into project management steps, such as project initiation, execution, monitoring, and closing. On top of that, you'll explore the steps involved in project team building and acquire knowledge of earned value management to measure project performance. Learning Outcomes Discover the crucial steps to project success Familiarise yourself with different types of projects Identify the steps involved in project initiation, execution, monitoring and closing Understand what makes a successful project management team Learn about Earned Value Management (EVM) for project performance measurement Determine what is a change control process in project management Who is the Project Management Fundamentals Course for? This Project Management Fundamentals course is perfect for aspiring professionals in the relevant industry, such as people with careers in: Project Manager Project Executive Project Administrator Project Co-ordinator Project Lead It will deepen their knowledge and help them establish the fundamental skills for project management. Why Choose this Diploma in Project Management Fundamentals Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result The UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. However, you can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Project Management Fundamentals Module 01: Getting Started 00:06:00 Module 02: Project Management Basics 00:35:00 Module 03: Understanding the Business 01:02:00 Module 04: Types of Projects 00:39:00 Module 05: Initiation 00:27:00 Module 06: Building High Performing Teams 00:35:00 Module 07: Building the Schedule 00:57:00 Module 08: Creating the Budget 00:27:00 Module 09: Planning Wrap Up 00:11:00 Module 10: Execution 00:50:00 Module 11A: Monitor and Control 00:13:00 Module 11B: Earned Value Management 00:36:00 Module 11C: Other Items to Monitor 00:23:00 Module 11D: Controlling Changes 00:05:00 Module 12: Closure 00:13:00 Module 13: Course Wrap Up 00:17:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Course Overview Amp up your project management skills to meet your project requirements and shape your organisation's success. Project managers are responsible for the successful planning and execution of projects. This Complete Skin Care Course is designed to help you learn the proven project management skills and techniques to manage projects from beginning to end. The course will give you clear ideas on project management basics, different project types, and the techniques applied to project activities for successful project completion. During the course, you'll gain insights into project management steps, such as project initiation, execution, monitoring, and closing. On top of that, you'll explore the steps involved in project team building and acquire knowledge of earned value management to measure project performance. Learning Outcomes Discover the crucial steps to project success Familiarise yourself with different types of projects Identify the steps involved in project initiation, execution, monitoring and closing Understand what makes a successful project management team Learn about Earned Value Management (EVM) for project performance measurement Determine what is a change control process in project management Who is the Complete Skin Care Course for? This Complete Skin Care Course is perfect for aspiring professionals in the relevant industry, such as people with careers in: Project Manager Project Executive Project Administrator Project Co-ordinator Project Lead It will deepen their knowledge and help them establish the fundamental skills for project management. Why Choose this Diploma in Complete Skin Care Course ? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result The UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. However, you can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Module 01: Basics of Dermatology Basics of Dermatology 00:12:00 Module 02: Skin Anatomy Skin Anatomy 00:24:00 Module 03: Skin Nutrients Skin Nutrients 00:26:00 Module 04: Diagnosis of Skin Disease Diagnosis of Skin Disease 00:21:00 Module 05: Skin Infections Skin Infections 00:28:00 Module 06: Atopic Eczema Atopic Eczema 00:18:00 Module 07: Care of Different Skin Types Care of Different Skin Types 00:26:00 Module 08: Different Ethnicities Skin Care Different Ethnicities Skin Care 00:28:00 Module 09: Reducing Ageing Effects Reducing Ageing Effects 00:27:00 Module 10: Acne and Its Remedies Acne and Its Remedies 00:24:00 Module 11: Seasonal Skin Care Seasonal Skin Care 00:24:00 Module 12: Effect of the Sunburn and It's Remedies Effect of the Sunburn and It's Remedies 00:16:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Learn first aid. It works! You never know when you could come across accidents and injuries. So, it's good to never underestimate the importance of first aid since it saves people in times of danger. This First Aid Instructor Course Online will teach you how to administer first aid for various injuries and illnesses. From this First Aid Instructor Course Online, you'll learn the latest first-aid skills to help those in need. The interactive lessons will teach you how to perform CPR correctly and put someone in a recovery position. In addition, you'll learn about first aid for fractures and wounds, head and eye injuries, choking, bleeding, burns and chronic conditions. Finally, you'll learn how to respond to various medical emergencies, such as poisoning, smoke inhalation, hypothermia and elect. Course Preview Learning Outcomes Find excellent instructions on performing CPR. Understand what is the recovery position in first aid Know the first aid to help a choking victim Enrich your knowledge in the management of chronic conditions Learn first aid for various medical emergencies Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn From this Course? CPR First Aid Treatment Medical Emergency Management Who Should Take this First Aid Instructor Course Online? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This First Aid Instructor Course Online is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ The First Aid Instructor Course Online provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: First Aider First Aid Instructor School First Aid Officer Health Care Assistant Module 01 Aim of First Aid and the First Steps Aim of First Aid and the First Steps 00:19:00 Module 02: Resuscitation (CPR) Resuscitation (CPR) 00:15:00 Module 03: Secondary Assessment, The Recovery Position And Shock Secondary Assessment, The Recovery Position And Shock 00:16:00 Module 04: Head and Eye Injuries, Fractures, and Amputation Head and Eye Injuries, Fractures, and Amputation 00:23:00 Module 05: Choking, Wounds, Bleeding & Burns Choking, Wounds, Bleeding _ Burns 00:16:00 Module 06: Secondary Conditions and Reactions I Secondary Conditions and Reactions I 00:21:00 Module 07: Secondary Conditions and Reactions II Secondary Conditions and Reactions II 00:17:00 Module 08: Chronic Conditions Chronic Conditions 00:24:00 Module 09: Medical Emergencies - Poisoning, Smoke inhalation, Hypothermia, Elect Medical Emergencies - Poisoning, Smoke inhalation, Hypothermia, Elect 00:17:00 Order Your Certificates and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Find the roadmap to a successful medical receptionist career by taking this Online Medical Receptionist Course.  Medical receptionists play a vital role in the growth of healthcare facilities. They are the first point of contact for patients and can leave lasting positive impressions.  This Online Medical Receptionist Course will teach you how to carry out the various duties of a medical receptionist. For instance, you'll learn how to organise schedules, maintain medical records, organise an office filing system and maintain confidentiality in a medical environment.  Also, you'll learn to manage your time as a medical receptionist and maintain workplace safety. Finally, you'll understand what information technology is used in healthcare and identify the ethical and legal responsibilities of healthcare workers. Course Preview Learning Outcomes Learn about the filing systems used in medical offices Understand the importance of time management in healthcare Know effective ways to organise schedules Learn how to maintain confidentiality in a clinical setting Enrich your knowledge of information technology in healthcare Identify the ethical and legal aspects of healthcare Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn From the Course? File Management Record Keeping Medical Jargon Workplace Safety Management Who Should Take this Online Medical Receptionist Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Medical Receptionist Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Online Medical Receptionist Course Certification After completing and passing the Online Medical Receptionist Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ Online Medical Receptionist Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as:   Medical secretary - Salary: £17,500 to £24,000 Medical illustrator - Salary: £25,654 to £39,026 Receptionist - Salary: £15,000 to £22,000 Emergency medical dispatcher - Salary: £21,730 to £26,282 Medical receptionist - £24,000 per annum Medical receptionist / Administrator - £11.00 per hour Module 1: Introduction to Healthcare and Receptionists Introduction to Medical Secretary 00:16:00 Module 2: Organise Schedules Organise Schedules 00:21:00 Module 3: Maintaining Medical Records Maintaining Medical Records 00:19:00 Module 4: Effective Filing Systems in Medical Offices Effective Filing Systems in Medical Offices 00:16:00 Module 5: Confidentiality in a Medical Environment Confidentiality in a Medical Environment 00:14:00 Module 6: Time Management Time Management 00:37:00 Module 7: Medical Jargon and Terminology Medical Jargon and Terminology 00:25:00 Module 8: Maintaining Workplace Safety Maintaining Workplace Safety 00:20:00 Module 9: Information Technology in Health Care Information Technology in Health Care 00:13:00 Module 10: Legal aspects and Ethics Legal aspects and Ethics 00:19:00 Assignment Assignment - Medical Receptionist 00:00:00 Order Your Certificates and Transcript Order Your Certificates and Transcripts 00:00:00

Are you ready to master the intricacies of payroll management? Our comprehensive course covers everything you need to know to excel in managing payroll systems, procedures, controls, and recordkeeping. Whether you're new to payroll or looking to enhance your skills, this course provides a deep dive into essential concepts and practices. Key Features: CPD Certified Developed by Specialist Lifetime Access In the "Payroll Management" course, learners will gain comprehensive knowledge and skills essential for effectively managing payroll processes within an organization. They will understand the fundamental functions and responsibilities of the payroll department, including how to staff and organize it efficiently. Learners will learn methods for accurately tracking employee work hours and managing compensation and benefits. They will also explore the importance of payroll procedures and controls in ensuring accuracy and compliance with regulations. The course covers essential practices for maintaining detailed payroll records and guides learners in designing and implementing effective payroll systems. By completing this course, learners will acquire a solid foundation in payroll management, enabling them to contribute effectively to organizational payroll operations and ensure smooth financial transactions for employees. Course Curriculum Module 01: Basic Functions of the Payroll Department Module 02: Staffing the Payroll Department Module 03: Employee Time Tracking Module 04: Compensation Module 05: Benefits and the Payroll Department Module 06: Payroll Procedures and Controls Module 07: Payroll Recordkeeping Module 08: Creating a Payroll System Module 09: Payroll Management Basics Learning Outcomes Understand payroll department functions and basic operational responsibilities. Apply staffing strategies suitable for efficient payroll management teams. Implement effective employee time tracking systems in payroll operations. Analyze compensation and benefits within the context of payroll management. Develop and implement payroll procedures ensuring compliance and accuracy. Maintain comprehensive payroll records adhering to legal and organizational requirements. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking advanced payroll management skills. Business administrators responsible for payroll functions. Accounting professionals aiming to specialize in payroll. Small business owners managing their own payroll. Individuals pursuing careers in payroll administration. Career path Payroll Administrator Payroll Coordinator HR Payroll Specialist Payroll Manager Payroll Officer Benefits Administrator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to master the intricacies of payroll management? Our comprehensive course covers everything you need to know to excel in managing payroll systems, procedures, controls, and recordkeeping. Whether you're new to payroll or looking to enhance your skills, this course provides a deep dive into essential concepts and practices. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the "Payroll Management" course, learners will gain comprehensive knowledge and skills essential for effectively managing payroll processes within an organization. They will understand the fundamental functions and responsibilities of the payroll department, including how to staff and organize it efficiently. Learners will learn methods for accurately tracking employee work hours and managing compensation and benefits. They will also explore the importance of payroll procedures and controls in ensuring accuracy and compliance with regulations. The course covers essential practices for maintaining detailed payroll records and guides learners in designing and implementing effective payroll systems. By completing this course, learners will acquire a solid foundation in payroll management, enabling them to contribute effectively to organizational payroll operations and ensure smooth financial transactions for employees. Course Curriculum Module 01: Basic Functions of the Payroll Department Module 02: Staffing the Payroll Department Module 03: Employee Time Tracking Module 04: Compensation Module 05: Benefits and the Payroll Department Module 06: Payroll Procedures and Controls Module 07: Payroll Recordkeeping Module 08: Creating a Payroll System Module 09: Payroll Management Basics Learning Outcomes Understand payroll department functions and basic operational responsibilities. Apply staffing strategies suitable for efficient payroll management teams. Implement effective employee time tracking systems in payroll operations. Analyze compensation and benefits within the context of payroll management. Develop and implement payroll procedures ensuring compliance and accuracy. Maintain comprehensive payroll records adhering to legal and organizational requirements. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking advanced payroll management skills. Business administrators responsible for payroll functions. Accounting professionals aiming to specialize in payroll. Small business owners managing their own payroll. Individuals pursuing careers in payroll administration. Career path Payroll Administrator Payroll Coordinator HR Payroll Specialist Payroll Manager Payroll Officer Benefits Administrator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you wondering how retail business works? Or are you someone who is the retail business sector and would want to improve your skills and knowledge? Do you want to know the factors that could help in improving your business? Then this course will answer your concerns about the retail business. Description: To start a business is already an accomplishment since starting up one undergoes through a lot of processes. So the next thing you should do is to be able to have a sustainable business that will last for the next years. For this, you have to figure out how to make it become unique and be able to market it effectively. In this course, you will be able to be guided on the steps on how to succeed in your retail business. In this course, you will learn if the retail business is the right business for you and how you would be able to succeed. You will also learn the benefits of having your own business and learn how to make a business plan. You also have to assess the business you have if you can sustain it. Lastly, this course will set you up for a profession in a business administration condition where you will have the capacity to perform business-related exercises effectively. Who is the course for? Professionals, businessmen, and entrepreneurs who are in the retail business sector People who have an interest in retail business Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Retail Business Niches would be beneficial for the following careers: Brand Manager Business Development Group Account Director Marketing Manager Public Relations Officer Sales Specialist Strategist. Retail Business Niches Introduction To Retail Business 00:30:00 What Are The Benefits of Owning Your Own Business? 01:00:00 No Business Plan = FAILURE! 00:30:00 What Kind of Business Should Your Business Be? 00:30:00 Corporation 00:15:00 What Type of Business Should You Start? 00:15:00 What Type of Business Am I interested In? 00:30:00 Who Is, What Is, Where Is Your Market? 00:30:00 What CAN You Do? 00:15:00 Identify Your Competitors 00:15:00 Registrations Permits and Licensing 00:30:00 Location! Location! Location! 00:15:00 How To Market Your Business 00:30:00 Merchandising and Inventory 00:15:00 Common Mistakes for New Businesses 01:00:00 Time To Get Started! 00:15:00 Mock Exam Mock Exam-Retail Business Niches 00:20:00 Final Exam Final Exam-Retail Business Niches 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Contract compliance is an integral part of a business's risk management strategy. It's about adhering to the terms, norms, and procedures mentioned in a contract. This course will introduce you to the processes and practices of contract compliance management to manage your business processes and improve your bottom line.  This Business Contract & Compliance Manager Course will guide you through administering the various aspects of a contract to manage risk, save money and resolve disputes. From the interactive modules, you'll learn about the duties of a compliance manager, contract development and negotiation steps and compliance management and auditing. On top of that, you will pick up valuable information about vendor and contract relationship management and contract performance management. You'll also learn how to create an effective compliance communication plan to mitigate the risks associated with any violation. Course Preview Learning Outcomes Understand the duties of a contract compliance manager Discover the process of managing vendor contracts Learn about anti-corruption laws and regulations Explore the stages of contract management and performance monitoring Learn how to conduct quality audits and inspections Familiarise yourself with the essential contract management software tools Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. Who Should Take this Business Contract & Compliance Manager Course? This course is suitable for those interested in learning how to become a contract compliance manager and ensure that their businesses comply with all contract agreements. Whether you're a beginner or have some knowledge about contract and compliance management, you can take this course without any worries. In addition, the in-demand abilities gained from this training will provide excellent career opportunities. Are There Any Entry Requirements? This Business Contract & Compliance Manager Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Assessment Method This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £14.99for hard copy and in PDF format at £11.99. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ The Business Contract & Compliance Manager Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Contract Manager Compliance Officer Legal Consultant in Contract & Compliance Procurement Manager Vendor Relationship Manager Risk Management Specialist Training and Development Manage Module 1: Introduction to Contract and Compliance Introduction to Contract and Compliance 00:20:00 Module 2: Contract Development and Negotiation Contract Development and Negotiation 00:19:00 Module 3: Compliance Management and Auditing Compliance Management and Auditing 00:19:00 Module 4: Vendor and Contract Relationship Management Vendor and Contract Relationship Management 00:17:00 Module 5: Technology and Tools for Contract and Compliance Technology and Tools for Contract and Compliance 00:19:00 Module 6: Contract Performance and Quality Assurance Contract Performance and Quality Assurance 00:15:00 Module 7: Compliance Training and Communication Compliance Training and Communication 00:16:00 Module 8: Anti-Corruption and Bribery Compliance Anti-Corruption and Bribery Compliance 00:13:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Amp up your project management skills to meet your project requirements and shape your organisation's success. Project managers are responsible for the successful planning and execution of projects. This Funeral Service Management Level 2 course is designed to help you learn the proven project management skills and techniques to manage projects from beginning to end. The course will give you clear ideas on project management basics, different project types, and the techniques applied to project activities for successful project completion. During the course, you'll gain insights into project management steps, such as project initiation, execution, monitoring, and closing. On top of that, you'll explore the steps involved in project team building and acquire knowledge of earned value management to measure project performance. Learning Outcomes Discover the crucial steps to project success Familiarise yourself with different types of projects Identify the steps involved in project initiation, execution, monitoring and closing Understand what makes a successful project management team Learn about Earned Value Management (EVM) for project performance measurement Determine what is a change control process in project management Who is the Funeral Service Management Level 2 Course for? This Funeral Service Management Level 2 course is perfect for aspiring professionals in the relevant industry, such as people with careers in: Project Manager Project Executive Project Administrator Project Co-ordinator Project Lead It will deepen their knowledge and help them establish the fundamental skills for project management. Why Choose this Diploma in Funeral Service Management Level 2 Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result The UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. However, you can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Funeral Service Management Basic Concepts of Funeral Arrangement 00:15:00 General Funeral Etiquette 00:20:00 Funeral Homes 00:20:00 Marketing and Business Advice for Funeral Service 00:30:00 The Funeral Director 00:15:00 Bereavement and Grief 00:15:00 Catholic Funerals 00:20:00 Church of England Funerals 00:10:00 Thanatology 00:20:00 Social Fund Funeral Expenses Payment for an Adult 00:10:00 Planning for Your Funeral 00:30:00 Interpersonal Skills and Communication in Funeral Services 00:15:00 Skills for Assisting the Bereaved 00:50:00 Consumer Information in Funerals 00:20:00 Current Trends in the Funeral Industry 00:15:00 Natural or Green Funerals 00:20:00 Trends in Cremation 00:20:00 Funeral Marketing and the Internet 00:20:00 Pet Funerals 00:20:00 National Association of Funeral Directors 00:20:00 Natural Burial Grounds 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00