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In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Give a compliment to your career and take it to the next level. This Pharmacy Technician will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Pharmacy Technician bundle will help you stay ahead of the pack. Throughout the Pharmacy Technician programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Pharmacy Technician course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Pharmacy Technician Bundle Consists of the following Premium courses: Course 01: Pharmacy Assistant & Pharmacy Technician Course 02: Pharmacy Skills Training Level 4 Course 03: Medication Administration Level 4 Course 04: Control and Administration of Medicines Online Training Course Course 05: Medical Transcription Course 06: IsiXhosa for Healthcare: The Pharmacist Course 07: Nurse Prescribing Diploma Course 08: Immunisation Nurse Course 09: Diabetes Care Diploma Course 10: GDPR in Healthcare Course 11: Personal Hygiene Enrol now in Pharmacy Technician to advance your career, and use the premium study materials from Apex Learning. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The Pharmacy bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Pharmacy Technician expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum: Course 01: Pharmacy Assistant & Pharmacy Technician Module 1: Introduction Module 2: Job Role Module 3: Patient Counselling Guide Module 4: Communication Module 5: The Pharmacy Team and Practices Module 6: Prescription and Dispensing in Pharmacies Module 7: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 8: Inventory Control and Management in Pharmacies Module 9: Standard Operating Procedures (SOPs) Module 10: Health and Safety Risks Assessment and Pharmaceutical Terminology CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Pharmacy Requirements Pharmacy Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Pharmacy Assistant & Pharmacy Technician) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The study of acute and urgent medical disorders is the focus of the medical speciality known as emergency medicine. Practitioners in emergency medicine are educated to handle a variety of ailments, from mild illnesses and injuries to life-threatening situations. The Emergency Medicine course covers the medical care of patients with acute, life-threatening illnesses or injuries. It covers the care of airway, breathing, and circulatory crises. The Emergency Medicine bundle course also includes instruction in Phlebotomy,Medical Terminology, and Sports Medicine principles. Additionally, training will be provided in Diabetes management, GDPR in healthcare, and Infection Prevention. You'll learn everything from Emergency medicine procedures and medical terminology to patient assessment and care. Along with this Emergency Medicine course, you will get 11 premium courses, an originalHardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Emergency Medicine Bundle Consists of the following Premium courses: Courses are included in this Emergency Medicine Bundle? Course 01: Medication Administration Level 4 Course 02: Paramedicine Study Course 03: Medical Terminology Training Course 04: Medical Transcription Course 05: Phlebotomy Diploma Course 06: Sports Medicine Fundamentals Course 07: Medical Law Course 08: Diabetes Care Diploma Course 09: GDPR in Healthcare Course 10: Infection Prevention Training Course 11: Level 3 - Coronavirus (COVID -19) Awareness Course Key features of this Emergency Medicine course: This Emergency Medicine bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access to all Emergency Medicine bundle courses Emergency Medicine is entirely online 24/7 Learner support Enrol now in Emergency Medicine to advance your career, and use the premium study materials from Apex Learning. The Emergency Medicine bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Emergency Medicine expertise and essential knowledge, which will assist you in reaching your goal. How will I get my Emergency Medicine Certificate? After successfully completing the Emergency Medicinecourse, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Emergency Medicine bundle. Note: This is not a professional course. This course only covers theoretical knowledge about the topic. Requirements This Emergency Medicine course has been designed to be fully compatible with tablets and smartphones. Career path People in this Emergency Medicine sector tend to pursue their careers in the following professions; Emergency Medicine Specialist Emergency Medicine Locum Consultant Emergency Medical Nursing Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Medication Administration Level 4) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

***Limited Time Deal*** The medical field of pharmacology is concerned with the applications, side effects, and mechanisms of action of medications. Millions of people throughout the world are impacted by pharmaceuticals and medicines, and research is ongoing to develop new or better therapies. To help you kickstart in pursuing a rewarding career in healthcare, we offer you this Pharmacist 12-in-1 complete bundle. Our Pharmacist bundle comprises 12 courses. Initially, the course covers pharmacology and pharmacy assistance. Then, this Pharmacist bundle continues covering medical terminology, vaccine management and medical transcription. In addition, you will get a grasp of medical coding with DRG-PCS, 3M Software and SAS Programming. If you enjoy helping people, problem-solving, science, and medicine, a pharmacist assistant job might be ideal. And we are here to help. So, enrol now to march toward success! Courses are included in this Pharmacist - CPD Accredited bundle: Course 01: Pharmacology Course 02: Pharmacy Assistant & Pharmacy Technician Course 03: Medication Administration Level 4 Course 04: Medical Transcription Course 05: Control and Administration of Medicines Online Training Course Course 06: Vaccine Management Course 07: Medical Terminology Training Course 08: Clinical Data Analysis with SAS Course 09: Medical Coding Inpatient Training: DRG-PCS Course 10: Medical Law Course 11: GDPR in Healthcare Course 12: Infection Prevention Training Learning Outcome of Pharmacist Bundle: Upon completion of this Pharmacist bundle, you will be able to - Learn all the terminology needed to understand pharmacology Know about the essential characteristics and features of the central nervous system Recognise the fundamentals of chemotherapy Discover more about the function of pharmacy technicians Correctly fill a prescription and distribute medication in pharmacies Prepare a medical report and other standard reports Understand the commonly used medical terminologies Learn Medical Coding Using DRG-PCS, 3M Software and SAS So, enrol now in this Pharmacist - CPD Accredited Training to advance your career! Pharmacist - CPD Accredited Curriculum of Pharmacist Bundle Course 1: Pharmacology Module 1: Fundamental Principles of Pharmacology Module 2: Drug Development and Regulation Module 3: Neuropharmacology Module 4: Cardiovascular Pharmacology Module 5: Endocrine Pharmacology Module 6: Chemotherapy Module 7: Inflammation and Immune Pharmacology Module 8: Toxicology How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously, it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and international students have to pay £9.99. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Pharmacist - CPD Accredited Training Individuals who want to work as pharmacists. Anyone seeking employment in the pharmaceutical sector. Professionals who want to advance their pharmaceutical knowledge. ** Completing this course does not imply that you are qualified to work as a Pharmacy Technician or Pharmacist. If you are seeking a course that fits The General Pharmaceutical Council's standards, please get in touch with The General Pharmaceutical Council. ** Requirements Pharmacist - CPD Accredited Training Career path Pharmacist - CPD Accredited Training This Pharmacist bundle course is comprehensively designed and will help explore the following careers, Pharmacist Pharmacy Technician Pharmacy Assistant Relief Pharmacy Assistant Pharmacy Dispenser In the United Kingdom, a pharmacist typically earns between £40,000 - £60,000 per annum. Certificates Certificate of completion Digital certificate - Included

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol SENCO Diploma Now Are you really interested in SENCO - Special Educational Needs Coordination or related sector? Then this interactive SENCO - Special Educational Needs Coordination Course is ideal for you. This course will teach you all the required skills you need. This comprehensive Course will deepen your understanding of Introduction, Role in Policy, Responsibilities, Learning, Developing Relationship and much more that will make you a certified SENCO. Along with this SENCO Diploma, you will get 10 additional Career development courses, an original hardcopy certificate, a transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. What other courses are included with this SENCO Diploma? Course 1: SENCO (Special Educational Needs Coordination) Training Online Course 2: SEN Teaching Diploma Course 3: EYFS Teaching - Level 3 Course 4: Lesson Planning for Teaching Course 5: Childcare Level 3 Course 6: Phonics Teaching Diploma Level 3 Course 7: School Administrator Training Course 8: Speech Therapy Level 3 Course 9: Paediatric First Aid for Teachers Course 10: Domestic Violence and Abuse Awareness - Level 2 Course 11: Play Therapy Learning Outcomes of SENCO Diploma: Learn about the Introduction to Senco - Sen Coordination Know what is the role in policy and practice Learn about roles and responsibilities within whole school SEN Coordination Understand the supporting teaching and learning Familiarise with the SENCO and the senior leadership team Get a solid understanding of supporting colleagues and working with professionals and organisations beyond the school Know the developing relationship with pupils and parents Explore SENCO's role in leading and managing send administration, challenges and opportunities, developing inclusive practice and the future SENCO role Key features of this SENCO Diploma course: This SENCO diploma bundle is CPD QS Accredited Learn from anywhere in the world Entirely online Lifetime access So, enrol SENCO - SEN Coordination Diploma now to advance your career! Curriculum: Course 1: SENCO (Special Educational Needs Coordination) Training Online Introduction to SEN Co-ordination The SENCO Role in Policy and Practice Roles and Responsibilities within whole School SEN Co-ordination Supporting Teaching and Learning The SENCO and the Senior Leadership Team Supporting Colleagues and working with Professionals and Organisations beyond the School Developing Relationship with Pupils and Parents Challenges and Opportunities Recommended Readings ----- 10 more SENCO related courses----------- How will I get my SENCO Diploma Certificate? After successfully completing the SENCO Diploma bundle, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. So, enrol SENCO Diploma now to advance your career! CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this SENCO bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this SENCO course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our SENCO is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this SENCO Diploma; it can be studied in your own time at your own pace. Career path SENCO Having these SENCO expertise will increase the value in your CV and open you up to multiple job sectors. Certificates CPDQS Accredited e-Certificate Digital certificate - Included CPDQS Accredited Hard-Copy Certificate Hard copy certificate - Included You will get the Hard Copy certificate for the title course (SENCO (Special Educational Needs Coordination) Training Online) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Payroll Diploma Payroll professionals are a crucial part of the business world. Working in Payroll requires various skills and knowledge, including accounting, data entry, and customer service. In addition, Payroll professionals manage employee wages and benefits, process Payroll taxes, and ensure compliance with local, state, and federal labour laws. A career in Payroll can be a rewarding and lucrative opportunity. Payroll professionals are in high demand due to the complexity of payroll regulations and the need for accuracy and efficiency. Payroll professionals are also often in charge of maintaining employee records, which can be challenging but rewarding. If you want to become a well-established Payroll Manager, Supervisor, or Administrator, this Payroll Diploma course will provide you with a solid foundation to build confidence and more advanced skills. This course has been designed to assist learners in gaining a strong command of instruction in the Payroll Management System, providing them with a solid reservoir of knowledge to help them succeed in their professional careers. So enrol in the course right now! Furthermore, to help you showcase your expertise in Payroll, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Payroll Bundle Consists of the following Premium courses: Course 01: Payroll Management Course Course 02: Diploma in Sage 50 Accounts Course 03: Pension UK Course 04: Employment Law Level 3 Course 05: Law and Contracts - Level 2 Course 06: Recruitment Consultant - Level 4 Course 07: Virtual Interviewing for HR Course 08: Introduction to VAT Course 09: Level 3 Tax Accounting Course 10: Level 3 Xero Training Course 11: Professional Bookkeeping Course Course 12: Microsoft Excel Level 3 Course 13: Stress Management Training Course 14: Time Management Learning Outcome of this Payroll course Learn about Payroll and its fundamentals. Understand the UK payroll system. Learn everything there is to know about the processes involved in managing and processing a company's Payroll. Learn how to hire full-time, part-time, and casual workers. Learn how to make and manage timesheets for your employees. Learn about overtime calculations. Learn more about Paye, Tax, and National Insurance. Understand the payroll process Discover how to submit payroll reports on a quarterly and annual basis Curriculum Payroll Management Course Payroll System in the UK Payroll Basics Company Settings Legislation Settings Pension Scheme Basics Pay Elements The Processing Date Adding Existing Employees Adding New Employees Payroll Processing Basics Entering Payments Pre-Update Reports Updating Records e-Submissions Basics Process Payroll (November) Employee Records and Reports Editing Employee Records Resetting Payments Quick SSP An Employee Leaves Reports and Historical Data Year-End Procedures And Much More... How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Accounting students Business owner Anyone who wants to learn to account Bookkeepers and Accountants who need to have an understanding of the UK payroll system Students who are going for jobs where the requirement is working knowledge of how UK payroll works Those who have studied accounting but want practical knowledge of Payroll Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path Enrolling in this bundle can lead to the following career opportunities: Payroll Administrator Business Analyst Payroll Manager HR Manager CIS specialist Apprentice Payroll Officer Payroll Clerk Payroll Data Analyst The typical annual income for these professionals ranges from £20,000 to £70,000 in the UK. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Payroll Management Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Town Planning will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Town Planning will help you keep ahead of the pack. The Town Planning incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Town Planning will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Town Planning, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Town Planning course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. courses are included in this Town Planning Bundle: Course 1: Town Planning Course 2: Architectural Studies Course 3: AutoCAD VBA Programming - Beginner course Course 4: Property Law and Legislation Course 5: Land Management Course Course 6: Land Surveying Course 7: Building Surveying and Construction Management Diploma Course 8: Environmental Health Course 9: Forestry Course 10: Fire Safety Awareness Level 2 Course 11: Solving Climate Change Problems with Renewable Energy So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Town Planning: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course (Town Planning) included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules of Town Planning course is designed by expert instructors Learn at your ease - anytime, from anywhere Study the Town Planning course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. Town Planning - CPD Certified Curriculum of Town Planning Bundle Course 1: Town Planning Module 1: Introduction to Town Planning Module 2: Process of Town Planning Module 3: Residential Buildings and Neighbourhood Planning Module 4: Streets Module 5: Utilities Module 6: Parks and Open Space Course 2: Architectural Studies Module-1: Introduction to Architectural Studies Module-2: Ancient Architecture Module-3: Architectural Ideas and Movements Module-4: Architectural Styles Module-5: Art Deco Architectural Style Module-6: Scandinavian Architectural Style Module-7: Victorian Architectural Style Module-8: Classical and Early Christian Architectural Style Module-9: Gothic Architectural Style Module-10: Baroque and Rococo Architectural Style Module-11: Eclecticism Architectural Style Module-12: Modern and Post-Modern Architectural Style Module-13: Interior Designing Module-14: Colour in Interior Designing Module-15: Lighting in Interior Design Part One Module-16: Lighting in Interior Design Part Two Course 3: AutoCAD VBA Programming - Beginner course Unit 01: Introduction Unit 02: VBA Integrated Development Environment (IDE) Unit 03: Understanding AutoCAD Object Model in VBA Unit 04: Using Variables in VBA Unit 05: User Forms and Controls Unit 06: Conditionals and Decisions in VBA Unit 07: Looping and Iterations in VBA Unit 08: Drawings Objects in VBA Unit 09: Code Debugging in VBA Unit 10: Error Handling in VBA Unit 11: Conclusion Course 4: Property Law and Legislation Module 01: Introduction to Property Law Module 02: Land Law Principles- Rights and Interests Module 03: Registered and Unregistered Land Module 04: Ownership and Possession of the Property Module 05: Co-Ownership in Property Module 06: Leases and Bailment Module 07: Property Law: License Module 08: The Mortgage Law Module 09: Insurance for Property Maintenance Module 10: Proprietary Estoppel (Property Rights) Module 11: Security Interests in Property Course 5: Land Management Course Module 01: Land Management: An Introduction Module 02: Land Use and Land Use Planning Module 03: Soil Management Module 04: Land Degradation and Management Module 05: Weed Management Module 06: Watershed Management Module 07: Irrigation Management Module 08: Land Tenure, Administration and Transection Module 09: Land Registration and Acquisition Module 10: Land Law Course 6: Land Surveying Introduction to Land Surveying Land Surveying Basics Land Surveying Instrumentation Land Surveying Methods and Techniques Topographic Surveying and Mapping Boundary Surveying Surveying Health and Safety Course 7: Building Surveying and Construction Management Diploma ***Construction Cost Estimation*** Introduction to Construction Management Cost Estimation Role of Cost Estimator and New Aspects of Cost Estimation Elements and Factors influencing Cost Estimation Elements and Factors influencing Cost Estimation Cost Management Management of Material for construction ***Building Surveyor Training*** Building Survey: An Introduction Building Law Principles Building Procurement and Contract Administration Building Information Modelling Building Technology The Procedure of Building Survey and Surveys of Historic Buildings Beginning of the Survey: Foundation and In-Depth Survey in Walls Ground Level Investigation: Floors and Investigation Above the Ground: Roofs and Chimneys Inspection of Joinery and Woodwork Finishes and Surfaces of the Building Services Inspection Building Pathology Building Adaptation Understanding Work Breakdown Structure Report Writing Legal Aspects Course 8: Environmental Health Module 01: Intro to Environmental Health Module 02: Waste, Pollution and Pollutants Module 03: Environment, Pollution, Climate Change and Health Module 04: Recovering Resources and Managing Waste Module 05: Food Waste Module 06: Plastic Module 07: Air Pollution Module 08: Water Module 09: Environmental Sustainability Course 9: Forestry Module-1: Introduction to Forestry Module-2: Forest Soil Module-3: Forest Menstruation Module-4: Forest Surveying Module-5: Silviculture Module-6: Forest Ecosystem Module-7: Timber Harvesting (Part One) Module-8: Timber Harvesting (Part Two) Module-9: Urban Forestry Course 10: Fire Safety Awareness Level 2 Module 1: Introduction to Fire Safety Module 2: Fire Safety Law Module 3: Measures of Fire Safety Module 4: Evacuation Procedures Course 11: Solving Climate Change Problems with Renewable Energy ***Renewable Energy Basics*** Introduction What is Renewable Energy? Types of Renewable Energy Solar Power Wind Power Hydropower Biofuel The Possibilities of Renewable Energy ***Renewable Energy Applications*** Government Incentives Renewable Energy Is Key to Fighting Climate Change Energy Audits LEED BREEAM EPC How to Choose Your Renewable Energy Sources The Advantages and Disadvantages of Renewable Energy Solar Geometry Solar Chimney Solar Wall PV/Thermal Solar Water Heaters Solar Water Heaters Solar Photovoltaic Technology Basics Other Energy Saving Technologies Underground Thermal Energy Storage (UTES) Trigeneration / CCHP Rainwater Harvesting Fuel Cell Earth Duct Light Pipe Conclusion How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Town Planning - CPD Certified Anyone from any background can enrol in this Town Planning bundle. Requirements Town Planning - CPD Certified Our Town Planning is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Town Planning - CPD Certified course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. Career path Town Planning - CPD Certified Having these various CPD certificate will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Town Planning) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Course Overview The comprehensive Windows Server 2019 Advanced Administration has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Windows Server 2019 Advanced Administration today, and learn from the very best the industry has to offer! This best selling Windows Server 2019 Advanced Administration has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Windows Server 2019 Advanced Administration is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Windows Server 2019 Advanced Administration is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Windows Server 2019 Advanced Administration is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Windows Server 2019 Advanced Administration, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Windows Server 2019 Advanced Administration will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Windows Server 2019 Advanced Administration to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Learn all the essential skills to become an expert in Office Administrator. From this comprehensive Office Administration course, you will be able to understand the principles of Office Administrator. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Office Administration is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Learning Outcomes Explain the office administration Acquire the skills of an effective administration Master the negotiation techniques Learn and implement skills like conflict management, stress management, and time management Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Office Administration course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Office Administration course, learn the vital abilities and knowledge you require to succeed in your life. Office Administration Introduction to Office Administration 00:14:00 Skills of an Effective Administrator 00:15:00 Business Writing Skills 00:40:00 Communication Skills 00:25:00 Managing Meetings and Giving Feedback 01:24:00 Organisational Skills 01:16:00 Telephone Etiquette 01:07:00 Negotiation Techniques 00:16:00 Conflict Management 00:14:00 Stress Management 00:16:00 Time Management 00:37:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - SmartArt 01:00:00 Module Three - Inserting Objects 01:00:00 Module Four - Creating Charts 01:00:00 Module Five - Creating Pivot Tables 01:00:00 Module Six - Working with Pivot Tables 01:00:00 Module Seven - Creating Pivot Charts 01:00:00 Module Eight - Solving Formula Errors 01:00:00 Module Nine - Using What-If Analysis 01:00:00 Module Ten - Managing Your Data 01:00:00 Module Eleven - Grouping and Outlining Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Edit Text 00:13:00 Build a Presentation 00:27:00 Format Characters 00:11:00 Format Paragraphs 00:16:00 Format Text Boxes 00:09:00 Insert Images 00:10:00 Insert Shapes 00:15:00 Edit Objects 00:16:00 Format Objects 00:06:00 Group Objects 00:04:00 Arrange Objects 00:07:00 Animate Objects 00:07:00 Create a Table 00:09:00 Format a Table 00:03:00 Insert a Table from Other Microsoft Office Applications 00:06:00 Create a Chart 00:10:00 Format a Chart 00:10:00 Insert a Chart from Microsoft Excel 00:05:00 Review Your Presentation 00:11:00 Apply Transitions 00:05:00 Assignment Assignment - Office Administration 00:00:00 Recommended Materials Workbook - Office Administration 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Secretary & Receptionist course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive this course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this Medical Secretary & Receptionistcourse, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Medical Secretary & Receptionist Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Medical Secretary & Receptionist Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing Medical Secretary & Receptionist course. Assessment Method After completing each module of the Medical Secretary & Receptionist, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for Medical Secretary & Receptionist course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. [Bundle Course 1] Detailed course curriculum of the Medical Secretary & Receptionist Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology [Bundle Course 2] Dealing With Difficult People Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating With Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing With Impossible People Module 08: The Temper Tantrum Type [Bundle Course 3] Communication Skills Course Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication [Bundle Course 4] Level 4 Time Management Course Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan [Bundle Course 5] Level 5 Negotiation Skills Course Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections [Bundle Course 6] Level 5 Report Writing Course Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development [Bundle Course 7] Level 5 Proofreading & Copy Editing Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development [Bundle Course 8] Level 2 Customer Service Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers [Bundle Course 9] Level 1 Certificate in Well-being Module 01: Introduction to Stress and Stress Management Module 02: Develop an Awareness of Mental Health Module 03: Develop an Awareness of Substance Misuse Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults Module 05: Dementia Awareness [Bundle Course 10] Level 3 Diploma in Healthcare Support Module 01: Promote Personal Development in Care Settings Module 02: Promote Safeguarding and Protection in Care Settings Module 03: Promote Health, Safety and Wellbeing in Care Settings Module 04: Understand Mental Well-Being and Mental Health Promotion Module 05: Causes and Spread of Infection Module 06: Promote Communication in Care Settings Module 07: Responsibilities of a Care Worker Module 08: Promote Effective Handling of Information in Care Settings Module 09: Understand Mental Health Problems Module 10: The Principles of Infection Prevention and Control And More... [Bundle Course 11] **Workplace Stress Management** [Bundle Course 12] **Anger Management** Who is this course for? This Medical Secretary & Receptionist course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing Medical Secretary & Receptionist, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities- Medical Receptionist & Secretary Healthcare Administrator GP Receptionist Patient Coordinator In the United Kingdom, these job opportunities pay between £10,000 and £30,000 per year.