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Course Introduction Covers B12 deficiency, pernicious anaemia, diagnosis, treatment and management. It also covers signs and symptoms. This course does cover how to set up your own service. Please note: this course is for health care professionals or those working in Primary Care. It is not open to Beauticians unless you are a registered healthcare professional. If in doubt- please email annie at training@anniebarr.com or phone +44 7500048222 About this event Course Introduction This course concentrates on B12 deficiency, symptoms, treatments and management. The course covers B12 deficiency, pernicious anaemia, diagnosis, treatment and management. It also covers signs and symptoms of pernicious anaemia. This course is interactive and we include case studies and discuss issues regarding diagnostic testing. We review inclusion and exclusion criteria and identification of appropriate clients. Delegates will get the opportunity to review practice with hands on practical demonstrations of how to give injections correctly. We will cover administration techniques, where to give the injections and record keeping / documentation. We will discuss role and responsibilities and contraindications and precautions. The delegates will leave this course with an example of an individual protocol of Patient Specific Direction (PSD) and a competence based framework document to be used in practice. This course is very interactive. AIMS AND OBJECTIVES Understand the need for accountability and responsibility in relation to role development Demonstrate an understanding of safe practice Describe the signs and symptoms of pernicious anaemia Describe pernicious anaemia and its impact on patients Fully understand the principles, and practice B12 deficiency and B12 injections Understand the importance of safety issues related to giving injections Understand the law relating to role and function of the HCA and prescribing. Describe why patients require B12 injectionsBe able to correctly identify anatomical sites for injectionsDemonstrate correct administration techniquesDemonstrate how to correctly dispose of wasteDemonstrate correct infection control procedures and use of PPEDescribe when patients require referral and understand the importance of referral using correct clinical pathwaysDemonstrate an understanding of anaphylaxis and emergency proceduresUnderstand the need for correct prescribing proceduresBe able to document consultations following your organisations procedures COURSE CONTENTS Role and responsibilities Accountability guidelines and requirements Pernicious anaemia Blood- function B12 Deficiency Risk factors/groups Causes of B12 deficiency Diagnosis and reference ranges, testing Protocols and guidelines Factors affecting B12 diagnosis and treatment Factors affecting absorption B12 injections and common side effects Could it be B12 Deficiency Supplements Side effects and management including ADR’s Contraindications and Precautions Correct Administration and techniques including practical session Injection sites Legal Issues including consent Prescribing and Patient Specific Directions What to record Storage Disposal of injections/waste Infection control Needle stick injuries Competence and supervised practice Policies and procedures Facts and Figures Setting up and running a clinic Insurance/indemnity Research/evidence base and resources Please note Anaphylaxis is not covered on this course, however we do run a separate Anaphylaxis 1hr training course, which takes place at the end of this B12 webinar. If you wish to do the 1 hr Anaphylaxis also, you should book onto BOTH courses. WHO SHOULD ATTEND? HCAs Nurses Doctors Pharmacists Anyone interested in Vitamin B12 deficiency and pernicious anaemia and those working with clients with B12 deficiency AB Health Group awards CPD points / certificate of attendance for each course. If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. The charge for the certificate including postage is £30.
**10 FREE QLS Endorsed Certificates and Included with Lifetime Access** People are the heartbeat of every organisation—and managing people takes more than just a smile and a spreadsheet. This Human Resources Management Diploma Level 4 (QLS Endorsed) is built for those who want to understand what truly keeps a team running smoothly. From hiring to handling disputes, building better staff engagement to understanding workplace laws—this course digs into the details HR professionals need to know. If your idea of HR is just holiday requests and interviews, think again. This goes deeper—minus the jargon and fluff.The course is structured to give you solid HR knowledge from all sides, whether it’s recruitment, performance reviews, or handling sticky situations with professionalism. It’s designed for those aiming to lead or support HR functions without needing years of prior experience. Whether you're working in admin, team leadership, or looking to explore a new direction in people management—this course will give you the right kind of knowledge, in the right kind of way. Fully online, flexible, and informative without putting you to sleep. Human Resources Management - QLS Endorsed Bundle Includes the following Courses Course 01: Diploma in Human Resources Management at QLS Level 4 Course 02: Diploma in Change Management at QLS Level 5 Course 03: Certificate in Bereavement and Grief Counselling at QLS Level 3 Course 04: Diploma in Corporate Compliance and Risk Management at QLS Level 3 Course 05: Certificate in Office Admin and Organisation Skills at QLS Level 3 Course 06: Certificate in Public Relations at QLS Level 3 Course 07: Award in Event Management at QLS Level 2 Course 08: Diploma in Career Coaching at QLS Level 5 Course 09: Diploma in Security Management at QLS Level 5 Course 10: Advanced Diploma in Project Management at QLS Level 7 Learning Outcomes Develop event planning expertise for seamless execution. Acquire adept office administration and organisational skills. Master corporate compliance and risk management strategies. Hone public relations techniques for effective communication. Attain advanced proficiency in human resources management. Navigate complex corporate governance principles and practices. Develop security management skills for a secure work environment. Cultivate grief counselling capabilities with sensitivity and empathy. Gain strategic insight into project management at an advanced level. Excel in the integration of diverse skills across various disciplines. Key Features 10 FREE QLS Endorsed Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Behind every successful sales team is not just a string of impressive numbers, but a thriving workplace culture crafted by our dedicated Human Resources team. In this bundle, we explore how the human element, championed by HR, is a key ingredient in our journey to success. This curated collection of courses spans a range of essential disciplines, empowering you with versatile skills applicable across diverse industries. Dive into the intricacies of Event Management and HR Management, honing your organisational prowess. Explore the nuances of Bereavement and Grief Counselling, fostering empathy and support. Elevate your strategic thinking with Diplomas in Corporate Compliance, Risk Management, and Corporate Governance, ensuring you're equipped to navigate complex business landscapes. Cultivate essential administrative finesse with Certificates in Office Admin, Organisation Skills, and Public Relations. Progress through the tiers, mastering Human Resources Management and Security Management, culminating in an Advanced Diploma in Project Management. This multifaceted bundle is your gateway to a well-rounded skill set, providing a springboard for success in various professional arenas. By doing this bundle you will gain the ultimate understanding in strategic planning, organisational leadership, crisis management, and interpersonal communication. Develop expertise in compliance, risk mitigation, and project execution. Sharpen administrative skills for seamless office operations and public relations finesse. Master the intricacies of human resources and security management, equipping yourself for diverse roles in the professional landscape. This bundle is designed to nurture well-rounded professionals with a holistic understanding of critical business functions. Certificate Once you've successfully completed your course, you will immediately be sent a CPD Accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order FREE QLS Endorsed certificate for Each Courses. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Health and Safety Professionals Managers and Supervisors Mental Health Care Workers Childcare and Education Professionals Individuals in Substance Control Roles Psychology Enthusiasts Art Therapy Practitioners Those Pursuing Career Advancement Career path Health and Safety Manager Mental Health Care Coordinator Child Safeguarding Officer Substance Control Specialist Psychology Research Assistant Art Therapist Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. QLS Endorsed Certificate Hard copy certificate - Included
ð Elevate Your Customer Assistance with 'Optimizing Customer Assistance through Zendesk Excellence' ð Are you ready to revolutionize your customer support game and take it to new heights? Introducing our groundbreaking online course: 'Optimizing Customer Assistance through Zendesk Excellence.' ð ð Unleash the Power of Zendesk: In today's fast-paced digital world, exceptional customer support is the key to business success. Our comprehensive course is designed to empower you with the knowledge and skills needed to harness the full potential of Zendesk, the leading customer service platform. Whether you're a beginner or a seasoned professional, this course is your gateway to mastering Zendesk like never before. ð ï¸ What You'll Learn: â Zendesk Essentials: Navigate through the platform effortlessly and maximize its core features. â Ticket Management Mastery: Streamline your support workflow for quicker issue resolution. â Automation Awesomeness: Implement time-saving automations for a more efficient support process. â Reporting and Analytics: Extract valuable insights to enhance your support strategy. â Integration Wizardry: Seamlessly integrate Zendesk with other tools for a unified support experience. ð¼ Who Can Benefit: Customer Support Representatives Service Desk Managers IT Professionals Business Owners Anyone committed to delivering exceptional customer experiences ð Course Highlights: ð¥ Engaging Video Lessons: Learn at your own pace with expert-led video tutorials. ð Comprehensive Study Material: Access downloadable resources for offline learning. ð¬ Interactive Discussions: Connect with fellow learners and industry experts. ð§ Practical Assignments: Apply your knowledge in real-world scenarios. ð Certification of Completion: Showcase your expertise with our accredited certification. ð Why Choose Our Course: Proven Expertise: Our instructors are Zendesk certified professionals with years of hands-on experience. Practical Focus: Learn skills you can apply immediately to enhance your customer support operations. Flexible Learning: Access the course anytime, anywhere, and on any device. ð Don't miss out on this opportunity to transform your customer assistance strategy! Enroll now in 'Optimizing Customer Assistance through Zendesk Excellence' and elevate your customer support to unprecedented levels of success. Course Curriculum Basic Overview 00:00 Pricing 00:00 Account Set Up 00:00 E-Mail Set Up 00:00 The Customers Experience with E-Mail Submission 00:00 Setting Up the Guide Center 00:00 Customer Experience with the Guide Center 00:00 Admin - Customer Settings 00:00 Adding Agents - Agent Settings 00:00 Ticket Settings 00:00 Setting a Customer Schedule 00:00 Admin - Account Settings - Part 1 00:00 Admin - Account Settings - Part 2 00:00 Admin - Business Rules - Automation 00:00 Business Rules - Triggers 00:00 Website Widget 00:00 Admin Channels - E-Mail - Part 1 00:00 Admin Channels - E-Mail - Part 2 00:00 Managing Ticket Views 00:00 Conclusion 00:00 Advanced Overview - Research 00:00 Social Media Channels 00:00 Enable Live Chat Channel 00:00 Ticket Forms 00:00 Ticket Fields 00:00 Managing the Ticket View 00:00 Adding Support Agents and Team Members 00:00 Managing Help Participants 00:00 Managing Applications -Autoresponders 00:00 Adding Applications - Mailchimp 00:00 Adding Applications - Webinars 00:00 Extending Applications - Zapier 00:00 Extending Applications - Zoom 00:00 Extending Applications - Stripe 00:00 Extending Applications - PayPal 00:00 Live Example - Editing Settings 00:00 Extending Applications - Zoom 00:00 Live Example - Customer Experience 00:00 Live Example - Extending Applications 00:00 Conclusion 00:00
Duration 5 Days 30 CPD hours This course is intended for This course is intended for IT professionals who are responsible for planning, configuring, and managing an Office 365 environment. Students who attend this course are expected to have a fairly broad understanding of several on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). In addition, they should have a general understanding of Microsoft Exchange Server, Microsoft Teams, and Microsoft SharePoint. Overview Plan and provision Office 365 Manage Users and Groups in Office 365 Deploy and Configure Tools and Applications for Office 365 Plan and Manage Exchange Online Plan and Manage SharePoint Online Plan and Manage Microsoft Teams Plan and Manage other Office 365 Services Implement Security and Compliance in Office 365 Report, Monitor and Troubleshoot Office 365 This five-day course describes how to set up, configure and manage an Office 365 tenant including identities, and the core services of Microsoft 365. In this five-day course, you will learn how to plan the configuration of an Office 365 tenant including integration with existing user identities; plan, configure and manage core services; and report on key metrics. Although this course and the associated labs are written for Office 365 with Windows 11, the skills taught will also be backwards compatible with Windows 10. This course is based on the features available in the Office 365 E3 license as these are the core features in Office 365 and Microsoft 365 plans. 1 - Planning and Provisioning Office 365 Overview of Office 365 Core Services of Office 365 Requirements for an Office 365 Tenant Planning a Pilot and Deployment Creating an Office 365 Tenant Adding Custom Domains and Managing DNS Settings Lab: Provisioning Office 365 2 - Managing Users and Groups in Office 365 Managing User Accounts and Licences Managing Passwords and Authentication Create and Managing the Different Types of Groups in Office 365 Managing Users and Groups with PowerShell Managing Users and Groups in the Azure AD Admin Center Role Based Access and Administrative Roles Planning and Configuring Directory Synchronization Lab: Managing Users and Groups in Office 365 Lab: Planning and Configuring Directory Synchronisation 3 - Deploying and Configuring Tools and Applications for Office 365 Planning Network Configuration for Office 365 Tools and Applications Using the Office Configuration Tool Click to Run Installation Use and Control Managing Centralized Deployment of Tools, Applications and Add-ins Reporting Lab: Deploying and Configuring Tools and Applications for Office 365 4 - Planning and Managing Exchange Online What is Exchange Online Managing Exchange Online Mailboxes Managing Office 365 Groups in Exchange Online Configuring Exchange Online Permissions Managing Exchange Online using PowerShell Plan and Configure Mail Flow Plan and Configure Email Protection Lab: Planning and Managing Exchange Online 5 - Planning and Managing SharePoint Online What is SharePoint Online Understanding the relationship between SharePoint, OneDrive, Teams, and Office 365 Groups SharePoint Online Architecture Configure SharePoint Online Configure and Control External Sharing Managing SharePoint Online Site Collections Managing SharePoint Online using PowerShell Lab: Planning and Managing SharePoint Online 6 - Planning and Managing Microsoft Teams What is Microsoft Teams How Microsoft Teams integrates with other Office 365 Services Create and Manage Organization Wide Settings Create, Manage and Assign Microsoft Teams Policies Plan and Configure External and Guest Access Managing Microsoft Teams using PowerShell Lab: Planning and Managing Microsoft Teams 7 - Planning and Managing Other Office 365 Services Yammer Planner Visio Bookings Delve Forms Power Platform Stream Sway Viva Scheduler Add-ins, including Find Time and Junk Reporter Lab: Planning and Managing Office 365 Services 8 - Security and Compliance in Office 365 Overview of Security and Compliance Features in Office 365 Extending Security and compliance Features with Additional Licences Using the Microsoft Defender Portal and Secure Score Using the Office 365 Compliance Portal and Compliance Score Plan and Configure Retention Labels and Policies Plan and Configure Data Loss Prevention Policies Create and Assign Sensitivity Labels Configure Safe Attachments and Safe Links Policies Plan and Configure Multi Factor Authentication Lab: Configure Security and Compliance in Office 365 9 - Reporting, Monitoring and Troubleshooting Office 365 Monitoring Office 365 Service Health Troubleshooting Administrative Access in Office 365 Troubleshoot Directory Synchronization Troubleshooting Exchange Online Troubleshooting SharePoint Online Troubleshooting Microsoft Teams Troubleshooting Office 365 Security and Compliance Lab: Reporting, Monitoring and Troubleshooting in Office 365
THIS COURSE PACKAGE INCLUDES: 1: PERIPHERAL I.V. CANNULATION - IV THERAPIES COURSE (GPT008) 2: VACCINATION / INJECTION COURSE (GPT601) Learn how to administer injectables and intravenous therapies ... FAST-TRACK YOUR AESTHETICS TRAINING WITH OUR COMPLETE TRAINING PACKAGE 20% Multi-Course Discount Cover all stages from Level 1 through to Level 4 (FDSc) Cover your theory training online Complete your advanced practical training in 1 day Practical training in Classroom or Virtual Classroom Comprehensive Practise@Home training kits for VC Awards 2 accredited qualifications Dual Accreditations for all courses Covers all steps required to safely perform injectables Covers all steps required to safely perform IV therapies Practise IV on artificial arm with fake blood Practise injection techniques on realistic injection pads Learn beginner to advanced skills and techniques Basic understanding of English language required OPEN TO ALL APPLICANTS
This bundle course has been designed to give our learners a more in-depth understanding of general office procedures, codes of practice and required skills. It provides essential training on the Microsoft Office Suite for managing everyday clerical tasks and is ideal for entry-level learners. Fast track your career and be equipped with the skills and knowledge to manage everyday office tasks efficiently with the Admin, Secretarial & PA Diploma. This comprehensive course is a general introduction to office procedures and practices, exploring the basics of administrative management and admin support. You will develop essential business writing skills, improve your telephone etiquette, learn how to communicate professionally with clients and much more. This course also includes step-by-step guidance on Microsoft Word. Master Microsoft Office suite and boost your efficiency in general administrative tasks with the Microsoft Office Applications Training course. This introductory program is ideal for beginners who have little or no experience with Office programs. You will be guided step-by-step on how to use Word, Excel, PowerPoint, Outlook and Access. On completion, you will be able to create professional slideshow presentations, automate tasks, analyse numerical data and much more. Enrol today and add valuable transferable skills to your CV. Learning Outcomes: Gain a solid understanding of administrative management and admin support Learn the fundamental principles of business writing and improve your telephone etiquette Learn how to communicate effectively and develop your body language skills Familiarise with the day-to-day responsibilities of an administrative assistant, secretary & PA Get tips on how to organise your workload and manage your time efficiently Master Microsoft Office programs - Word, Excel, Powerpoint, Outlook & Access Share documents, automate tasks, analyse data, create slideshows & much more Gain valuable transferable skills to boost your professional development Be able to customise the user interface to your desire Discover time-saving techniques, tips & shortcuts to work faster and more efficiently Who is This Course for? This bundle course is ideal for anyone who wishes to boost their professional development in an office-based role. This training program is particularly suitable for those who are new to their profession and wish to gain the skills and knowledge to prepare them for their career. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion, learners will have a solid understanding of fundamental office procedures and practices, and will be equipped with the skills to pursue the following roles: Office Administrator Secretary Personal Assistant Receptionist Admin Assitant Data Entry Clerk
This bundle course has been designed to give our learners a more in-depth understanding of general office procedures, codes of practice and required skills. It provides essential training on the Microsoft Office Suite for managing everyday clerical tasks and is ideal for entry-level learners. Fast track your career and be equipped with the skills and knowledge to manage everyday office tasks efficiently with the Admin, Secretarial & PA Diploma. This comprehensive course is a general introduction to office procedures and practices, exploring the basics of administrative management and admin support. You will develop essential business writing skills, improve your telephone etiquette, learn how to communicate professionally with clients and much more. This course also includes step-by-step guidance on Microsoft Word. Master Microsoft Office suite and boost your efficiency in general administrative tasks with the Microsoft Office Applications Training course. This introductory program is ideal for beginners who have little or no experience with Office programs. You will be guided step-by-step on how to use Word, Excel, PowerPoint, Outlook and Access. On completion, you will be able to create professional slideshow presentations, automate tasks, analyse numerical data and much more. Enrol today and add valuable transferable skills to your CV. Learning Outcomes: Gain a solid understanding of administrative management and admin support Learn the fundamental principles of business writing and improve your telephone etiquette Learn how to communicate effectively and develop your body language skills Familiarise with the day-to-day responsibilities of an administrative assistant, secretary & PA Get tips on how to organise your workload and manage your time efficiently Master Microsoft Office programs - Word, Excel, Powerpoint, Outlook & Access Share documents, automate tasks, analyse data, create slideshows & much more Gain valuable transferable skills to boost your professional development Be able to customise the user interface to your desire Discover time-saving techniques, tips & shortcuts to work faster and more efficiently Who is This Course for? This bundle course is ideal for anyone who wishes to boost their professional development in an office-based role. This training program is particularly suitable for those who are new to their profession and wish to gain the skills and knowledge to prepare them for their career. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion, learners will have a solid understanding of fundamental office procedures and practices, and will be equipped with the skills to pursue the following roles: Office Administrator Secretary Personal Assistant Receptionist Admin Assitant Data Entry Clerk