19804 Addition courses delivered Online

Duration 5 Days 30 CPD hours This course is intended for Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants Workspace ONE Access operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants Overview By the end of the course, you should be able to meet the following objectives: Identify key benefits of Workspace ONE Access to address your specific use case Describe the different identity sources supported by Workspace ONE Access and apply the most appropriate to your organization's use case Differentiate common authentication methods in Workspace ONE Access and select the most suitable method to fit your business needs Illustrate how to use access policies and implement best practices within your organization Outline various authentication methods and workflows that can be implemented to ensure a robust end-user experience, while meeting your security requirements Summarize the capabilities and benefits of VMware Workspace ONE Intelligent Hub and Hub Services and learn how to effectively implement both Discuss how to implement Workspace ONE Intelligent Hub and Hub Services effectively Describe features of VMware Workspace ONE Intelligence™ and how to use it to support daily administration and maintenance Explain how to use the Workspace ONE UEM and Workspace ONE Access APIs to perform administration and maintenance Outline Workspace ONE design methodology and how it can apply to your organization In this five-day course, you build on the foundations learned in VMWare Workspace ONE: Deploy & Manage to accelerate the advancement of your deployment and management systems with VMware Workspace ONE© UEM and VMware Workspace ONE© Access?.Through a series of hands-on labs, simulations, and interactive lectures, you effectively evaluate your organization?s current practices and discover opportunities to target improvements in identity, authentication, and access management. Additionally, you learn the strategies and techniques necessary to construct an integrated management strategy, utilizing a comprehensive set of VMware Workspace ONE© services, including Hub Services, the Unified Catalog, Intelligence, and the API. Course Introduction Introduction and course logistics Course objectives Workspace ONE Platform List the high-level components of the Workspace ONE platform Identify benefits of integrating Workspace ONE Access with other Workspace ONE products Explain what services Workspace ONE Access offers Outline the use cases for Workspace ONE Access Connector Identity Sources Identify different directory types in Workspace ONE Access based on identity sources Explain supported web standards for identity Explain Workspace ONE Access workflows of an Active Directory and an LDAP directory Identify features and use cases of third-party identity sources Identify the features and use cases of the VMware AirWatch© Provisioning app Authentication Identify the benefits of modern identity and access management Explain the workflows of connector-based authentication methods, such as Kerberos, RADIUS, and RSA SecureID Explain the workflows of cloud-based authentication methods, such as mobile SSO for iOS, mobile SSO for Android, and Workspace ONE Verify Access Policies Explain access policies and their importance Describe how identity providers (IdPs) and authentication methods work with access policies Explain how to create policy rules following best practice Catalog Define the types of resources in the Workspace ONE Access catalog Outline the common SAML authentication initiation methods for web applications in Workspace ONE Access Describe the high-level integration steps of a Horizon Cloud integration with Workspace ONE Access Hub Services Describe the relationship between Hub Services, Workspace ONE Intelligent Hub, Workspace ONE UEM, and Workspace ONE Access Illustrate the primary components of Hub Services Describe the features and use cases of Workspace ONE Verify Explain how to deploy mobile flows according to a use case Workspace ONE Intelligence Describe how Workspace ONE Intelligence supports your deployment and management strategy Explain how the Digital Employee Experience Management Solution helps improve employees' Anywhere Workspace journey Explain how you can use Dashboards to access different data for your device management use cases Explain how integration works to connect and share data with third parties Workspace ONE Application Programming Interface Outline the use cases for using the Workspace ONE API Explain how to perform Workspace ONE UEM administration and maintenance through the API Explain how to perform Workspace ONE Access administration and maintenance through the API Design Methodology Explain the Workspace ONE business drivers and use case definition Define Workspace ONE services Discuss how to make architectural design decisions Explain how to create component designs Discuss which third-party components are required for infrastructure design Discuss the process of platform integration Explain the required services for service integration Explain how to design user experience

Duration 4 Days 24 CPD hours This course is intended for This course assumes the student has successfully taken and passed the NCSF Foundation 2.0 course based on the NIST Cybersecurity Framework version 1.1, release April 2018. Following the course introduction, the course provides an introduction to the intersection between digital transformation and cybersecurity, which is followed by an overview of the threat landscape. Following an approach to the implementation of cybersecurity controls, the course delves into an organizational approach to cybersecurity that starts governance, management, and a supportive culture,Finally, the course provides additional guidance for the cybersecurity practitioner to determine the current state, the desired state, and a plan to close the gap - and to do this over and over again to inculcate it into organizational DNA. Overview This course looks at the impact of digital transformation on cybersecurity risks, an understanding of the threat landscape, and an approach to the application of cybersecurity controls. It provides guidance for students on the best approach to design and build a comprehensive cybersecurity program. Executives are keenly aware of the risks but have limited knowledge on the best way to mitigate these risks. This course also enables our executives to answer the critical question - Are we secure? The class includes lectures, informative supplemental reference materials, quizzes, exercises, and formal examination. The exercises are a critical aspect of the course; do not skip them. Outcomes and benefits from this class is a practical approach that students can use to build and maintain comprehensive cybersecurity and cyber-risk management programs. This course is targeted at IT and Cybersecurity professionals looking to become certified on how to operationalize the NIST Cybersecurity Framework (NCSP) across an enterprise and its supply chain. Digital Transformation Explores what the Practitioner needs to know about the relationship between digital transformation and cybersecurity Explain how to determine the impact of cybersecurity on DX. Explain the relationships between culture and digital transformation from the perspective of a practitioner. Explain the delivery of value to stakeholders in a DX & cybersecurity environment. Illustrate the interdependent relationship between cybersecurity and DX. Threat Landscape The Practitioner needs to understand what threat actors do and their capabilities. Compare the evolving attack type impact to the threat environment. Apply knowledge about the threat landscape to maintain a readiness to respond. Develop a risk profile based on business impact analysis Establish the relationship between awareness and training in the continual improvement of cybersecurity posture. Develop and treat training & awareness as a critical aspect of deterrence Use knowledge about the threat landscape as a predicate to the adoption and adaptation of your cybersecurity posture. The Controls This chapter provides a sample set of controls based on an informative reference. Understand the purpose goals & objectives for each control. Characterize & explain the informative reference controls Discover how to apply the controls in an organizational context. Adopt & Adapt Adopt is a decision about governance; adapt is the set of management decisions that result from the decision to adopt. Distinguish Adopt, Adapt, Management & Governance. Develop an approach to adoption & adaptation. Distinguish & demonstrate the impact of organizational culture on developing cybersecurity as a capability. Develop an assessment approach to define current state. Adaptive Way of Working Threat actors are agile and highly adaptive. The cybersecurity Practitioner must develop the same capabilities Break down what constitutes an adaptive approach. Characterize & apply the need for crossfunctional teams. Recognize and prioritize the first steps (get started). Demonstrate & establish cybersecurity phases. Break down the impact of the flows. Rapid Adoption & Rapid Adaptation FastTrack FastTrack? is an approach to allow organizations to learn to adapt to an evolving threat landscape rapidly. Approach: Establish what it takes to adopt CS. Determine how that impacts management adaptation of CS. Determine how that impacts the capability to assess. CS Capability: Determine the gap between existing & needed capabilities. Establish what must be developed. Develop appropriate risk management profile. Discover how cybersecurity impacts people, practice & technology impacts organization. Differentiate CIS Implementation groups. Determine appropriate implementation group & approach. Develop appropriate phase approaches. CIIS Practice Cybersecurity is an ongoing game of cat and mouse. Organizations must learn how to inculcate cybersecurity improvement into their DNA. Break down & develop mechanisms for ongoing cybersecurity improvement that includes developing a learning organization. Illustrate an improvement plan based on the NIST 7-Step Approach. Illustrate an improvement plan based on the Improvement GPS Demonstrate understanding of Cybersecurity Maturity Model Certification Break down the balancing loop & how it fits into the escalation archetype Use the Fast Track? (improvement & implementation) cycles.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for intermediate to advanced Business Analysts who are looking to improve their skills for eliciting, analyzing, documenting, validating, and communicating requirements. Overview Obtain a thorough understanding of the core responsibilities of the business analyst Understand the main professional associations and standards supporting business analysts in the industry Discuss and explore the components of each of the domains/knowledge areas that comprise the work of business analysis Recognize the importance of properly defining the business need prior to engaging in requirements activities Formulate a strong understanding of the concepts that comprise strategy analysis Obtain experience with identifying and analyzing stakeholders Decipher between project and product scope and successfully use models to communicate scope Thoroughly understand and identify the various requirements categories and be able to recognize requirements of various types Explore business rules analysis Understand the benefits of process modeling and the common modeling language of BPMN Discuss process models and how the techniques can capture details about the as-is/to-be environment Learn how to properly prepare and conduct interviews Explore the components of use cases Learn what it means to package requirements Obtain hands-on experience with a number of business analysis techniques and gain hands-on experience eliciting, defining, and writing requirements. This course provides students a clear understanding of all the facets of the business analysis role, including a thorough walkthrough of the various domain/knowledge areas that comprise the business analysis profession. Students are provided an opportunity to try their hand at several business analysis techniques to assist with improving their skills in stakeholder identification, scope definition, and analyzing, documenting, and modeling requirements. Introduction to Business Analysis What is business analysis Benefits and challenges of business analysis Project success factors A Closer Look at the Business Analyst Role Definition of a business analyst Responsibilities of a business analyst Importance of communication/collaboration BA role vs. PM role Project roles involved in requirements IIBA/PMI and the goals of a professional association Purpose for having a BA standard IIBA?s BABOK© Guide and PMI?s Practice Guide in Business Analysis Business analysis beyond project work Business analysis core concepts Business analysis perspectives IIBA and PMI certifications for business analysts Workshop: Choose Your Project Supporting the Project Portfolio (Enterprise Analysis) Define Strategy Analysis When to perform Strategy Analysis Components of Strategy Analysis Defining the business need Envisioning the Product and Project Defining business requirements The importance of stakeholders Stakeholder identification Tips for analyzing stakeholders Techniques for managing stakeholder lists Discussion: Who is involved in strategy analysis? Workshops: Define the Business Need, Write Business Requirements, and Identify Stakeholders Understanding and Defining Solution Scope Defining solution scope Techniques for defining solution scope Applying the brainstorming technique Project scope vs. Product scope Finding solution boundaries The Context Diagram Actors and key information Workshop: Draw a Context Diagram Understanding Requirements What is a requirement? Requirement types Business, Stakeholder, Solution, and Transition requirements Assumptions and constraints Business rules Taxonomy of business rules Decision tables How to write simple calculations Requirements vs. business rules Document requirements Workshop ? Document Requirements Elicitation and Process Modeling Why do we model processes? What is Business Process Management? Using a modeling notation ?As Is? vs. ?To Be? modeling Why use BPMN? Basic BPM notation Business Process Modeling ? A case study Business Process Realignment ?As Is? vs. ?To Be? activity diagrams Workshop: Create a Business Process Model Planning & Eliciting Requirements Interviewing ? what and why? Preparing for an effective interview Types of questions to ask Sequencing questions Active listening techniques Planning for elicitation Conducting the interview Establishing rapport Active Listening Feedback techniques Types of elicitation techniques Workshops: Planning for Elicitation and Conducting an Elicitation Session Use Case & User Story Analysis What is an Actor? Types of Actors How to ?find? Use Cases? Diagramming Use Cases Tips on naming Use Cases Explaining scenarios The use case template Components of a use case Scenario examples Best practices for writing Use Cases Scenarios and flows Alternate and exception flows Exercises: Drawing a Use Case Diagram, Writing the Main Success Scenario, and Writing Alternate and Exception Scenarios Analyzing & Documenting Requirements Requirements and Use Cases Non-Functional requirements User Interface Requirements UI Data Table Reporting requirements Data requirements Data accessibility requirements Characteristics of good requirements The business requirements document (BRD) BRD vs. Functional Requirements Specification Preparing the requirements package Requirements traceability Workshops: Develop a User Interface, Analyzing Requirements, and Tracing requirements Additional Resources Useful books and links on writing effective requirements

Duration 5 Days 30 CPD hours This course is intended for This course is recommended for IT Professionals and Consultants. Overview Identify risks and areas for improvement in a Citrix Virtual Apps and Desktops environment by assessing relevant information in an existing deployment. Determine core Citrix Virtual Apps and Desktops design decisions and align them to business requirements to achieve a practical solution. Design a Citrix Virtual Apps and Desktops disaster recovery plan and understand different disaster recovery considerations. This advanced 5-day training course teaches the design principles for creating a Citrix Virtual Apps and Desktops virtualization solution. In this training, you will also learn how to assess existing environments, explore different scenarios, and make design decisions based on business requirements. This course covers the Citrix Consulting approach to design and covers the key design decisions through lectures, lab exercises, and interactive discussions. You will also learn about additional considerations and advanced configurations for multi-location solutions and disaster recovery planning. This training will help you prepare for the Citrix Certified Expert in Virtualization (CCE-V) exam. Module 1: Methodology & Assessment The Citrix Consulting Methodology Citrix Consulting Methodology Use Business Drivers Prioritize Business Drivers User Segmentation User Segmentation Process App Assessment Introduction App Assessment Analysis Why Perform a Capabilities Assessment? Common Capabilities Assessment Risks Module 2: User Layer Endpoint Considerations Peripherals Considerations Citrix Workspace App Version Considerations Citrix Workspace App Multiple Version Considerations Network Connectivity and the User Experience Bandwidth and Latency Considerations Graphics Mode Design Considerations HDX Transport Protocols Considerations Media Content Redirection Considerations Session Interruption Management Session Reliability Feature Considerations Session Interruption Management Auto-Client Reconnect Feature Considerations Session Interruption Management ICA Keep-Alive Feature Considerations Module 3: Access Layer Access Matrix Access Layer Access Layer Communications Double-Hop Access Layer Considerations Citrix Cloud Access Layer Considerations Use Cases for Multiple Stores Define Access Paths per User Group Define Number of URLs Configuration and Prerequisites for Access Paths Citrix Gateway Scalability Citrix Gateway High Availability StoreFront Server Scalability StoreFront Server High Availability Module 4: Resource Layer - Images Flexcast Models VDA Machine Scalability VDA Machine Sizing with NUMA VDA Machine Sizing VDA Machine Scalability Cloud Considerations Scalability Testing and Monitoring Secure VDA Machines Network Traffic Secure VDA Machines Prevent Breakouts Secure VDA Machines Implement Hardening Secure VDA Machines Anti-Virus Review of Image Methods Citrix Provisioning Overall Benefits and Considerations Citrix Provisioning Target Device Boot Methods Citrix Provisioning Read Cache and Sizing Citrix Provisioning Write Cache Type Citrix Provisioning vDisk Store Location Citrix Provisioning Network Design Citrix Provisioning Scalability Considerations Citrix Machine Creation Services Overall Benefits and Considerations Citrix Machine Creation Services Cloning Types Citrix Machine Creation Services Storage Locations & Sizing Citrix Machine Services Read and Write Cache App Layering Considerations Image Management Methods Module 5: Resource Layer - Applications and Personalization Application Delivery Option Determine the Optimal Deployment Method for an App General Application Concerns Profile Strategy Profile Types Review Citrix Profile Management Design Considerations Citrix Profile Management Scaling Citrix Profile Management Permissions Policies Review Optimize Logon Performance with Policies Printing Considerations Module 6: Control Layer Pod Architecture Introduction Pod Architecture Considerations Citrix Virtual Apps and Desktops Service Design Considerations Implement User Acceptance Testing Load Balancing the Machine Running the VDA Citrix Director Design Considerations Management Console Considerations Change Control Delivery Controller Scalability and High Availability Control Layer Security Configuration Logging Considerations Session Recording Module 7: Hardware/Compute Layer Hypervisor Host Hardware Considerations Separating Workloads Considerations Workload Considerations VMs Per Host and Hosts Per Pool Citrix Hypervisor Scalability VM Considerations in Azure and Amazon Web Services Storage Tier Considerations Storage I/O Considerations Storage Architecture Storage RAID & Disk Type Storage Sizing LUNs Storage Bandwidth Storage in Public Cloud Datacenter Networking Considerations Securing Hypervisor Administrative Access Secure the Physical Datacenter Secure the Virtual Datacenter Module 8: Module 8: High Availability and Multiple Location Environments Redundancy vs. Fault Tolerance vs. High Availability Multi-Location Architecture Considerations Multi-Site Architecture Considerations Global Server Load Balancing Optimal Gateway Routing Zone Preference and Failover StoreFront Resource Aggregation StoreFront Subscription Sync Hybrid Environment Options Citrix Provisioning Across Site Site Database Scalability and High Availability Citrix Provisioning Across Sites Considerations Citrix Machine Creation Across Sites App Layering Across Sites Managing Roaming Profiles and Citrix Workspace App Configurations Across Devices Profile Management Multi-Site Replication Considerations Folder Redirections and Other User Data in a Multi-Location Environment Application Data Considerations Cloud-Based Storage Replication Options Multi-Location Printing Considerations Zone Considerations Active Directory Considerations Module 9: Disaster Recovery Tiers of Disaster Recovery Disaster Recovery Considerations Business Continuity Planning and Testing Citrix Standard of Business Continuity

Duration 70 Days 420 CPD hours Cisco Learning Library: Networking offers a subscription to all Cisco core online networking training, including product training, technology training, and certifications such as Cisco Routing and Switching, Wireless, Design, and Network Programmability.This comprehensive technical training library includes full-length, interactive certification courses, additional product and technology training with labs, and thousands of reference materials. Networking Library Certification Courses CCNA Implementing and Administering Cisco Solutions (CCNA) v1.0 CCNP Enterprise Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) v1.0 Implementing Cisco SD-WAN Solutions (SDWAN300) v1.0 Designing Cisco Enterprise Networks (ENSLD) v1.0 Designing Cisco Enterprise Wireless Networks (ENWLSD) v1.0 Implementing Cisco Enterprise Wireless Networks (ENWLSI) v1.1 Implementing Automation for Cisco Enterprise Solutions (ENAUI) v1.0 CCIE Enterprise Infrastructure Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 CCIE Enterprise Wireless Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 Product and Technology Training Implementing and Administering Cisco Solutions (CCNA) v1.0 Developing Applications and Automating Workflows Using Cisco Core Platforms (DEVASC) v1.0 Developing Applications Using Cisco Core Platforms and APIs (DEVCOR) v1.0 Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT) v1.0 Implementing DevOps Solutions and Practices Using Cisco Platforms (DEVOPS) v1.0 Developing Applications for Cisco Webex and Webex Devices (DEVWBX) v1.0 Implementing Automation for Cisco Enterprise Solutions (ENAUI) v1.0 Implementing Automation for Cisco Collaboration Solutions (CLAUI) v1.0 Implementing Automation for Cisco Data Center Solutions (DCAUI) v1.0 Implementing Automation for Cisco Security Solutions (SAUI) v1.0 Implementing Automation for Cisco Service Provider Solutions (SPAUI) v1.0 Introducing Automation for Cisco Solutions (CSAU) v1.0 Cisco Certified Technician Supporting Cisco Routing and Switching Network Devices (RSTECH) v3.0 Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.0 Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) v1.0 Implementing Cisco SD-WAN Solutions (SDWAN300) v1.0 Designing Cisco Enterprise Networks (ENSLD) v1.0 Implementing Cisco Enterprise Wireless Networks (ENWLSI) v1.1 Cisco NCS 2000 Deploying 96-Channel Flex Spectrum (OPT201) v3.0 Cisco Digital Network Architecture Implementation Essentials (DNAIE) v2.0 Understanding Cisco Industrial IoT Networking Foundation (INFND) v1.0 Programming Use Cases for Cisco Digital Network Architecture v1.0 (DNAPUC) v1.0 Engineering Cisco Meraki Solutions Part 1 (ECMS1) v1.0 Deploying Cisco SD-Access (ENSDA) v1.1 Cisco SD-WAN Operation and Deployment (ENSDW) v1.0 Introduction to Cisco IOS XR (IOSXR100) v2.0 Cisco IOS XR System Administration (IOSXR200) v1.1 Cisco IOS XR Basic Troubleshooting (IOSXR201) v1.1 Cisco ASR 9000 Series IOS XR 64-Bit Software Migration and Operational Enhancements (IOSXR211) v1.0 Cisco IOS XR Layer 3 VPN Implementation and Verification (IOSXR301) v1.1 Cisco IOS XRMulticast Routing Implementation and Verification (IOSXR302) v1.1 Cisco IOS XR Broadband Network Gateway Implementation and Verification (IOSXR304) v1.0 NSO Essentials for Programmers and Network Architects (NSO201) v3.0 Cisco NSO Administration and DevOps (NSO303) v3.0 Cisco Optical Technology Advanced (OPT300) v2.0 Implementing Segment Routing on Cisco IOS XR (SEGRTE201) v2.0 Operating and Implementing Cisco WAN Automation Engine (WAE200) v3.0 Implementing Cisco Virtual Wide Area Application Services (VWAAS) v1.0 Configuring and Operating Cisco EPN Manager (EPNM100) v3.0 Cisco Elastic Services Controller (ESC300) v2.0 Product and Technology Training Deploying Cloud Connect Solutions with Cisco Cloud Services Router 1000V (CLDCSR) v1.0 Implementing Cisco Multicast (MCAST) v2.0 Cisco Prime Central Intermediate ? Administration and Operations (CPCI-AO) v1.0 Cisco Prime Network Intermediate ? Administration and Operation (CPNI-AO) v1.1 Cisco Prime Provisioning (CPP) v6.5 Cisco Prime Performance Manager (CPPERF) v1.0 Implementing Cisco Catalyst 9000 Switches (ENC9K) v1.0 Cisco Aggregation Services Router 9000 Series Essentials (ASR9KE) v6.0 Network Convergence System 5500 Series Router (NCS5500HW) v1.0 Cisco DNA Center Fast-Start Use Cases (A-SDA-FASTSTART) Getting Started with DNA Center Assurance (A-DNAC-ASSUR) v1.0 Overview of Cisco DNA Center Fast Start Use Cases for System Engineers (P-SDA-SYSEF) Planning and Deploying SD-Access Fundamentals (For Customers) (CUST-SDA-FUND) v1.0 Preparing the Identity Services Engine (ISE) for SD-Access (For Customers) (CUST-SDA-ISE) v1.0 SD-Access 1.2 Update Supplement (A-SDA-12UPDT) The SD-WAN Mastery Collection - Getting Started (For Customers) v1.0 (A-SDW-START) The SD-WAN Mastery Collection - Deploying the Data Plane (For Customers) v1.0 (A-SDW-DATPLN) The SD-WAN Mastery Collection - Developing the Overlay Topology (For Customers) v1.0 (A-SDW-OVRLAY) The SD-WAN Mastery Collection - Managing the Application Experience (For Customers) v1.0 (A-SDW-APPEXP) The SD-WAN Mastery Collection - Bringing Up the Control Plane Devices (For Customers) v1.0 (A-SDW-CTRPLN) Securing Branch Internet and Cloud Access with Cisco SD-WAN (A-SDW-BRSEC) Programming for Network Engineers (PRNE) v1.0 Cisco Optical Technology Intermediate (OPT200) v2.0 Advanced Implementing and Troubleshooting MPLS VPN Networks (AMPLS) BGP Bootcamp (BGP) Building Core Networks with OSPF, IS-IS, BGP and MPLS Bootcamp (BCN) Configuring BGP on Cisco Routers (BGP) v4.0 Implementing Cisco MPLS v3.0 Internetworking Technology Overview (ITO) Introduction to IP Multicast Bootcamp Introduction to IPsec VPN Bootcamp (IPsec VPN) Introduction to IPv6 Bootcamp (IPv6) Introduction to MPLS-VPN Bootcamp (MPLS-VPN) LAN Switching Bootcamp (LAN-SW) RP Bootcamp Troubleshooting for Network Support Engineers

Duration 5 Days 30 CPD hours This course is intended for This course is intended for those responsible for the installation, configuration, maintenance, or troubleshooting of PGP Universal Server or PGP Desktop. Overview This course provides instruction on PGP Universal Server 3.2 and PGP Desktop 10.2.At the completion of the course, you will be able to: Describe the features, concepts, components, and terminology of both the PGP Universal Server 3.2 and PGP Desktop 10.2products. Install PGP Universal Server 3.2 and complete setup using the most commonly configured options. Install a managed and customized PGP Desktop 10.2 client. Configure, complete administration tasks for, and use PGP Whole Disk Encryption and other PGP Desktop features. Configure policy-based messaging security for internal and external recipients. Create and modify users, user policies, and groups using either manual or directory integration methods. Combine two or more PGP Universal Servers into a cluster. This is designed to provide you with the fundamental knowledge a nd hands-on lab experience to install, administer, and troubleshoot the PGP Universal Management Server and primary client product. Cryptography Essentials Cryptography defined Caesar cipher Symmetric-Key Cryptography Public-Key Cryptography PGP Public-Key Cryptography Digital Signatures Trust Models Keys, Key Signatures and Key properties Verifying keys with key fingerprints Passphrases Certificates PGP Product Information PGP Universal Server PGP Desktop PGP Command Line PGP Support Package for BlackBerry PGP Mobile PGP iOS Viewer Installing PGP Universal Server PGP Universal Server overview Installation tasks and options Completing the PGP Universal Server Setup Assistant Administrative Keys A review of trust and verification The Organization Key The Organization Certificate Configuration and usage of the Additional Decryption Key Other certificates used for trust on PGP Universal Server Ignition key types and features Consumers and Groups Consumers and Groups PGP product user definition Consumer groups Introduction to consumer policy How users, groups, and policy work together Server Messaging Learn Mode In-depth look at Mail Proxy configuration Description of server mail flow and typical configurations Monitoring and Reporting Server monitoring and logging Updates, backups, and restoring Mail Policy Definition of policy chains and rules Rule conditions, actions, and key searches Default mail flow and message policy Adding custom chains to mail flow Overview of various types of policy chains Demonstration and detailed explanation of adding a rule Special messaging actions and dictionaries Key Not Found Problems that require a Key Not Found policy Introduction to Key Not Found configuration Web Messenger Definition of Web Messenger Description of functionality Demonstration of end-user inbox creation Inbox and service administration Inbox replication and backup Customization templates Regular Email option for Web Messenger PDF Messenger statement and certified delivery How the Out of Mail Stream Consumer Policy option functions PGP public key directories Smart Trailer invitation option overview PGP Desktop / S/MIME option overview PGP Universal Satellite overview Preparing Universal Server for PGP Desktop Clients Introduction to directory synchronization High-level overview of LDA P How the server uses a directory to add and assign users to groups Configuring PGP Universal Server Directory Synchronization Keys Managed key configuration Key modes Subkeys Key usage flags Smart card Introduction to key management services Installing PGP Desktop System requirements Citrix and TS compatibility Downloading a custom PGP Desktop installer Modifying installed components Configuring Client Enrollment Definition of enrollment Email, LDA P, and Silent enrollment type overview General PGP Desktop Policy General PGP Desktop Policy Options on the General Card of the PGP Desktop settings of a consumer policy Licensing managed PGP Desktop clients Updating settings for managed installations PGP Desktop Messaging How PGP Desktop affects messaging infrastructure Options on the Messaging Card of the PGP Desktop settings of a consumer policy MAPI encrypt and sign buttons and offline mail processing Configuring PGP Whole Disk Encryption What is Whole Dis k Encryption Configuring WDE PGP Whole Disk Encryption for Windows PGP Whole Disk Encryption for Mac OSX PGP w hole Disk Encryption for Linux PGP Whole Disk Encryption Management and Recover The pgpwd command-line tool Logon failure and reporting The WDE-ADMIN group for large-scale administration PGP Whole Disk Encryption in the PGP Desktop settings of a consumer policy, including authentication methods and user per missions Recovery options PGP NetShare Defining PGP NetShare Encrypted folder creation Configuration of the PGP Universal Server Consumer Policy options for NetShare, including automated folder protection and application-based file protection Client-side administration features for PGP NetShare Miscellaneous compatibility and feature information about PGP NetShare Active Directory Group integration and PGP NetShare usage demonstrations Other PGP Desktop Utilities PGP Zip file and folder protection Securely erasing information using PGP Shredder and the Shred Free Space features PGP Virtual Disk secure volumes Usage cases and PGP Portable definition Clustering How PGP Universal Server Clustering works Using the DMZ Clustering Zone Cluster failover Web Messenger inbox replication Demonstration of cluster creation

Duration 5 Days 30 CPD hours This course is intended for Typical candidates for this course are IT Professionals who will deploy and manage networks based on HPE's ArubaOS-CX switches. Overview After you successfully complete this course, expect to be able to: Use NetEdit to manage switch configurations Use the Network Analytics Engine (NAE) to implement scripting solutions to provide for proactive network management and monitoring Compare and contrast VSX, VSF, and backplane stacking Explain how VSX handles a split-brain scenario Implement and manage a VSX fabric Define ACLs and identify the criteria by which ACLs select traffic Configure ACLs on AOS-CX switches to select given traffic Apply static ACLs to interfaces to meet the needs of a particular scenario Examine an ACL configuration and determine the action taken on specific packets Deploy AOS-Switches in single-area and multi-area OSPF systems Use area definitions and summaries to create efficient and scalable multiple area designs Advertise routes to external networks in a variety of OSPF environments Promote fast, effective convergence during a variety of failover situations Use virtual links as required to establish non-direct connections to the backbone Implement OSFP authentication Establish and monitor BGP sessions between your routers and ISP routers Advertise an IP block to multiple ISP routers Configure a BGP router to advertise a default route in OSPF Use Internet Group Management Protocol (IGMP) to optimize forwarding of multicast traffic within VLANs Describe the differences between IGMP and IGMP snooping Distinguish between PIM-DM and PIM-SM Implement PIM-DM and PIM-SM to route multicast traffic Implement Virtual Routing Forwarding (VRF) policies to contain and segregate routing information Create route maps to control routing policies Understand the use of user roles to control user access on AOS-CX switches Implement local user roles on AOS-CX switches and downloadable user roles using a ClearPass solution Implement 802.1X on AOS-CX switch ports Integrate AOS-CX switches with an Aruba ClearPass solution, which might apply dynamic role settings Implement RADIUS-based MAC Authentication (MAC-Auth) on AOS-CX switch ports Configure captive portal authentication on AOS-CX switches to integrate them with an Aruba ClearPass solution Combine multiple forms of authentication on a switch port that supports one or more simultaneous users Configure dynamic segmentation on AOS-CX switches This course teaches you the advanced skills necessary to implement and operate enterprise level Aruba campus switching solutions. You will build on the skills you learned at the Associate level to configure and manage modern, open standards-based networking solutions using Aruba's OS-CX routing and switching technologies. In this course, participants learn about ArubaOS-CX switch technologies including: securing port access with Aruba's dynamic segmentation, redundancy technologies such as Multiple Spanning Tree Protocol (MSTP), link aggregation techniques including Link Aggregation Protocol (LACP) and switch virtualization with Aruba?s Virtual Switching Extension (VSX) and Aruba's Virtual Switching Framework (VSF). This course is approximately 50% lecture and 50% hands-on lab exercises. Introduction to Aruba Switching Switches overview Architectures NetEdit Overview Centralized configuration Switch groups/templates AOS-CX mobile App Network Analytics Engine (NAE) Overview Configuration Core NAE feature lab sflow, local mirror, remote mirror VSX VSF vs. VSX: access and Agg/core design Stacking review VSF and uni/multi packet forwarding Stack fragments / split brain VSX Overview: roles, control, data, management planes VSX components (ISL, Keepalive, VSX LAG, Active Gateway, Active-Forwarding, Link Delay) Split Brain scenario Upstream Connectively Options (ROP single VRF, SVIs with multiple VRF, VSX Lag SVIs with multiple VRFs) Upstream/Downstream unicast traffic flow (South-North and North-South) VSX Configuration: VSX and Active Gateway VSX firmware updates ACLs Overview: types, components MAC ACL, Standard ACL, Extended ACL, Classifier-based Policies Configuration: wildcard bits, logging, pacl, vacl, racl Advanced OSPF Review basic OSPF Multi area: setup and aggregation Area-Types Stub, Totally Stub, NSSA, Totally NSSA External routes OSPF tuning: costs, bfd, gr, auth, vrrp, virt link BGP Overview: i/e bgp, as numbers Best path selection Configuration: route announcement Route filtering to prevent transit as IGMP Overview Querier Snooping Unknown multicasts Multicast Routing: PIM Overview PIM DM 802.1X Authentication Overview: roles, requirements, coa, accounting Dynamic port configuration: avp, acl, qos, VLAN Port-based vs. user-based: examples Radius service tracking, critical VLAN MAC Authentication Overview: Use cases Radius-based MAC Auth Dynamic Segmentation Leverage dynamic segmentation features Configure tunneled-node on AOS-CX switches Describe when and how to configure PAPI enhanced security, high availability, and fallback switching for tunneled-node Quality of Service Overview VoQ (Virtual Output Queue) QOS: queueing, QOS marks, dot1p, dscp Trust levels QOS configuration: port, VLAN, policies Interaction with user roles Queue configuration Rate limiters LLDP-MED Additional Routing Technologies VRF - Management VRF PBR MDNS PIM SM Capitve Portal Authentication Overview of guest solutions Built-in web auth ClearPass redirect with CPPM

Duration 3 Days 18 CPD hours This course is intended for Service providers who are designing or using VMware SD-WAN solutions or managing SD-WAN networks for customers Service providers looking to deliver a managed hybrid WAN with MPLS service Service providers transforming their MPLS networks for direct access to cloud services and increased network agility Overview By the end of the course, you should be able to meet the following objectives: Describe how VMware SASE™ solves security challenges for distributed enterprises Identify where VMware SD-WAN fits in the VMware SASE framework Describe the process for validating the installation of VMware SD-WAN Orchestrator and Gateway in a service provider environment Describe the features for monitoring and maintaining a VMware SD-WAN installation Evaluate the security features and certificate operations for managing a VMware SD-WAN installation Describe VMware SD-WAN Edge licensing and license types Describe the features of VMware Edge Network Intelligence™ Recognize VMware SD-WAN network monitoring tools for generating reports, events, and alerts Recognize the remote diagnostic actions available on VMware SD-WAN Orchestrator Troubleshoot VMware SD-WAN Orchestrator and Gateway common issues This three-day, hands-on training course provides you with the advanced knowledge, skills, and tools to achieve competency in operating and troubleshooting the VMware SD-WAN? environment for service providers.In this course, you focus on deploying and managing VMware SD-WAN for a service provider, including troubleshooting common issues. Course Introduction Introductions and course logistics Course objectives VMware SD-WAN Installation for Service Providers Describe security challenges for distributed enterprises Describe the VMware SASE solution for securing distributed enterprises Describe VMware deployment models for service providers Explain how VMware SD-WAN can help to transform MPLS networks to service-ready networks Identify resource requirements for installing VMware SD-WAN Orchestrator and Gateways Describe the procedure for installing VMware SD-WAN Orchestrator Describe the process for provisioning VMware SD-WAN Orchestrator Identify the external service dependencies for VMware SD-WAN Orchestrator Recognize disaster recovery options for SD-WAN Orchestrator Describe the disaster recovery workflow for VMware SD-WAN Orchestrator Identify the requirements for installing VMware SD-WAN Gateway instances Describe the procedure for installing VMware SD-WAN Gateway instances Describe the procedure for installing VMware SD-WAN Gateway instances on ESXi hosts identify Data Plane Development Kit support for gateway performance Describe the VMware SD-WAN Gateway deployment modes for service providers Configure a VMware SD-WAN Gateway for a service provider Assign a VMware SD-WAN Gateway for a service provider VMware SD-WAN Monitoring and Maintenance Describe VMware SD-WAN Orchestrator system health-monitoring features Describe VMware SD-WAN Orchestrator process-monitoring features Describe VMware SD-WAN Orchestrator storage-monitoring features Describe VMware SD-WAN Orchestrator database-monitoring features Describe the VMware SD-WAN Orchestrator upgrade process Describe the VMware SD-WAN Orchestrator backup and data archival processes Describe the VMware SD-WAN Orchestrator process to expand database disks Describe the VMware SD-WAN Orchestrator system metrics for monitoring Describe how systems metrics are collected for monitoring VMware SD-WAN Orchestrator Describe VMware SD-WAN Gateway additions and removals Describe the VMware SD-WAN Gateway upgrade process Describe the VMware SD-WAN Gateway validation process VMware SD-WAN Security and Edge Licensing Describe the VMware SD-WAN PKI security infrastructure Recognize VMware SD-WAN PKI authentication modes Describe VMware SD-WAN certificate operations Describe the VMware SD-WAN PKI certificate authentication configuration Describe the VMware SD-WAN PKI configuration process Compare operator and partner logins Describe the VMware SD-WAN self-signed certificate authority process Describe VMware SD-WAN certificate authority renewal and revocation Describe the VMware SD-WAN intermediate certificate authority Describe the VMware SD-WAN certificate chain of trust Describe the VMware SD-WAN Edge licensing and license types Assign and view the VMware SD-WAN Edge licenses and reports VMware SD-WAN Reporting and Diagnostics Describe the VMware SD-WAN network monitoring tools Describe the VMware SD-WAN network visibility options and controls Identify the VMware SD-WAN Orchestrator reporting features Describe and analyze VMware SD-WAN Orchestrator events View enterprise reports by operator, partner, and administrator View historical network insights and real-time reports on path visibility Describe common VMware SD-WAN alerts Describe the VMware SD-WAN heart mechanism for alerts Configure VMware SD-WAN alerts Analyze common VMware SD-WAN alerts Use standard networking tools for monitoring VMware SD-WAN Describe remote diagnostic actions available on VMware SD-WAN Orchestrator Use the remote diagnostics tools on VMware SD-WAN Orchestrator Generate remote diagnostics bundles and packet captures VMware SD-WAN Orchestrator and Gateway Troubleshooting Recognize the basic sanity checks to troubleshoot VMware SD-WAN Orchestrator Create diagnostic bundles to enable support to troubleshoot VMware SD-WAN Orchestrator Recognize the basic checks to troubleshoot VMware SD-WAN Orchestrator Troubleshoot common VMware SD-WAN Orchestrator performance issues Describe the tools available to troubleshoot VMware SD-WAN Gateway Analyze sample outputs for debugging a VMware SD-WAN Gateway issue Use Data Plane Development Kit to improve VMware SD-WAN Gateway performance VMware SD-WAN Orchestrator and Gateway Commands Recognize when and how to use VMware SD-WAN Orchestrator database-monitoring commands Recognize when and how to use the VMware SD-WAN Gateway process-monitoring commands

Duration 5 Days 30 CPD hours Overview By the end of the course, you should be able to meet the following objectives: Deploy VMware Cloud Director Manage VMware Cloud Director to meet the service provider needs Create and manage VMware Cloud Director organizations and vApps to fulfill business needs Create and manage VMware Cloud Director catalogs Configure networking for organizations and vApps with the help of NSX-T Data Center Manage resources from the VMWare Cloud Director console Enable VM and Named Disk Create VM sizing and placement policies Create vApps and perform VM operations and actions Manage vGPU resources with VMware Cloud Director Discuss how VMware Cloud Director can be integrated with other solutions In this five-day course, you focus on installing, configuring, and managing on-premises VMware Cloud Director? 10.4. You will learn about workload provisioning, the creation of organizations, virtual data centers (VDCs), catalog services that include predefined virtual machines, and on-demand VMware NSX-T? Data Center networks. You will learn about different networks that a system administrator and an organization administrator can configure and use with virtual machines (VMs).This course also covers the UI enhancements of VMware Cloud Director, the new licensing model and UI enhancements with NSX Advanced Load Balancer?, and the L2 and L3 VPN enhancements in VMware Cloud Director. You will learn about defining segment profile templates to organization VDC networks and vApp networks and configuring DHCP, static routes, and no distributed routing in VMware Cloud Director. This course explains how to integrate and implement vGPU in VMware Cloud Director as well as how to use API access tokens and service accounts for programmatic access to VMware Cloud Director. Course Introduction Introductions and course logistics Course objectives Software-Defined Data Center and VMware Validated Solution Define software-defined data center (SDDC) Discuss VMware offerings for cloud-based services Discuss the deployment options for VMware Cloud Director Discuss VMware Validated Solution Recognize the design considerations when creating a cloud environment on the SDDC using VMware Cloud Foundation? VMware Cloud Director Deployment and Configuration Discuss the deployment options for VMware Cloud Director Explain the two-stage deployment of VMware Cloud Director cells Discuss failover mechanisms (automatic and manual) with VMware Cloud Director cells Define the switchover, promote, and fencing options of the VMware Cloud Director appliance Understand the VMware Cloud Director appliance enhancements VMware Cloud Director Provider Configuration Describe how the compute resources are provided to VMware Cloud Director Describe how storage is provided to VMware Cloud Director Configure and manage storage for Virtual Data Centers (VDCs) Discuss network pools, external networks, and Tier-0 gateways Showcase VMware Cloud Director integration with VMware vCenter Server© and NSX-T Data Center Describe VMware Cloud Director organizations Understand organization policies Explain how to access an organization using various portals Understand organization VDC Discuss Linked Clone and Fast Provisioning Understand the use cases of Allocation Models VMware Cloud Director User, Roles, and Quota Management Discuss user bundle Describe role-based access Explain custom roles and rights Describe and configure LDAP integration with Active Directory Discuss OIDC authentication methods Describe SAML identity provider Discuss API Access Token and Service Accounts Explain Quota Management and its use cases VMware Cloud Director Virtual Machines and vApps Understand standalone VMs Discuss the VM managing operations Explain VM properties Discuss deployment methods of vApps Discuss the vApp managing operations Discuss the vApp lease policies Understand the vApps and VM actions Explain vApp and VM badges VMware Cloud Director Content Libraries Explain the purpose of catalogs and how to create a catalog organization Define catalog management and sharing catalogs inside and between organizations Explain media in VMware Cloud Director and its usage Discuss vApp templates Understand vApp template operations Describe the purpose and usage of Open Virtualization Format (OVF) Discuss organization VDC templates Discuss Fast Cross vCenter Server vApp Instantiation Utilizing Shared Storage VMware Cloud Director Networking Discuss organization VDC networks List the types of organization VDC networks Describe the edge gateway services Explore the services offered by the edge gateway Discuss the sub-allocation IP pool and its use cases Discuss DHCP, NAT, load balancer, and firewall services on the edge gateway Discuss SNAT, DNAT, NO SNAT, and NO DNAT use cases Explain routing and distributed firewall services Discuss vApp networks List the various types of vApp networks VMware Cloud Director Storage and Compute Describe named disks and shared named disks Demonstrate how to attach and detach a named disk and a shared named disk Describe methods of sharing the named disk Discuss the implications of deleting VMs that have an attached named disk Discuss how VMware Cloud Director VMs and disks are encrypted Explain the storage policy capabilities Demonstrate how VM sizing and placement policies are published Discuss vCenter Server and VMware Cloud Director IOPS storage policies usage Discuss how to enable and use the storage IOPS limitation in VMware Cloud Director Describe the storage policy-supported entities Discuss vGPU in VMware Cloud Director Additional UI Features and Integrated Solutions Explain custom advisories, global search, guided tours, keyboard shortcuts, and quick search Demonstrate the new branding and theming experience Briefly discuss how VMware Cloud Director can be integrated with other solutions

Duration 5 Days 30 CPD hours This course is intended for Data Warehouse AdministratorDatabase Administrators Overview Use the Oracle Database tuning methodology appropriate to the available toolsUtilize database advisors to proactively tune an Oracle Database InstanceUse the tools based on the Automatic Workload Repository to tune the databaseDiagnose and tune common SQL related performance problemsDiagnose and tune common Instance related performance problemsUse Enterprise Manager performance-related pages to monitor an Oracle DatabaseGain an understanding of the Oracle Database Cloud Service In the Oracle Database 12c: Performance Management and Tuning course, learn about the performance analysis and tuning tasks expected of a DBA: proactive management through built-in performance analysis features and tools, diagnosis and tuning of the Oracle Database instance components, and diagnosis and tuning of SQL-related performance issues. In this course, you will be introduced to Oracle Database Cloud Service. Introduction Course Objectives Course Organization Course Agenda Topics Not Included in the Course Who Tunes? What Does the DBA Tune? How to Tune Tuning Methodology Basic Tuning Diagnostics Performance Tuning Diagnostics Performance Tuning Tools Tuning Objectives Top Timed Events DB Time CPU and Wait Time Tuning Dimensions Time Model Dynamic Performance Views Using Automatic Workload Repository Automatic Workload Repository Overview Automatic Workload Repository Data Enterprise Manager Cloud Control and AWR Snapshots Reports Compare Periods Defining the Scope of Performance Issues Defining the Problem Limiting the Scope Setting the Priority Top SQL Reports Common Tuning Problems Tuning During the Life Cycle ADDM Tuning Session Performance Versus Business Requirements Using Metrics and Alerts Metrics and Alerts Overview Limitation of Base Statistics Benefits of Metrics Viewing Metric History Information Viewing Histograms Server-Generated Alerts Setting Thresholds Metrics and Alerts Views Using Baselines Comparative Performance Analysis with AWR Baselines Automatic Workload Repository Baselines Moving Window Baseline Baselines in Performance Page Settings Baseline Templates AWR Baseslines Creating AWR Baselines Managing Baselines with PL/SQL Using AWR-Based Tools Automatic Maintenance Tasks ADDM Performance Monitoring Using Compare Periods ADDM Active Session History New or Enhanced Automatic Workload Repository Views Emergency Monitoring Real-time ADDM Real-Time Database Operation Monitoring Overview Use Cases Defining a Database Operation Scope of a Composite Database Operation Database Operation Concepts Identifying a Database Operation Enabling Monitoring of Database Operations Identifying, Starting, and Completing a Database Operation Monitoring Applications What is a Service? Service Attributes Service Types Creating Services Managing Services in a Single-Instance Environment Where are Services Used? Using Services with Client Applications Services and Pluggable Databases Identifying Problem SQL Statements SQL Statement Processing Phases Role of the Oracle Optimizer Identifying Bad SQL Top SQL Reports SQL Monitoring What is an Execution Plan? Methods for Viewing Execution Plans Uses of Execution Plans Influencing the Optimizer Functions of the Query Optimizer Selectivity Cardinality and Cost Changing Optimizer Behavior Optimizer Statistics Extended Statistics Controlling the Behavior of the Optimizer with Parameters Enabling Query Optimizer Features Reducing the Cost of SQL Operations Reducing the Cost Index Maintenance SQL Access Advisor Table Maintenance for Performance Table Reorganization Methods Space Management Extent Management Data Storage Using SQL Performance Analyzer Real Application Testing: Overview Real Application Testing: Use Cases SQL Performance Analyzer: Process Capturing the SQL Workload Creating a SQL Performance Analyzer Task SQL Performance Analyzer: Tasks Parameter Change SQL Performance Analyzer Task Page SQL Performance Management Maintaining SQL Performance Maintaining Optimizer Statistics Automated Maintenance Tasks Statistic Gathering Options Setting Statistic Preferences Restore Statistics Deferred Statistics Publishing Automatic SQL Tuning Using Database Replay Using Database Replay The Big Picture System Architecture Capture Considerations Replay Considerations: Preparation Replay Considerations Replay Options Replay Analysis Tuning the Shared Pool Shared Pool Architecture Shared Pool Operation The Library Cache Latch and Mutex Diagnostic Tools for Tuning the Shared Pool Avoiding Hard Parses Reducing the Cost of Soft Parses Sizing the Shared Pool Tuning the Buffer Cache Oracle Database Architecture: Buffer Cache Buffer Cache: Highlights Database Buffers Buffer Hash Table for Lookups Working Sets Buffer Cache Tuning Goals and Techniques Buffer Cache Performance Symptoms Buffer Cache Performance Solutions Tuning PGA and Temporary Space SQL Memory Usage Performance Impact Automatic PGA Memory SQL Memory Manager Configuring Automatic PGA Memory Setting PGA_AGGREGATE_TARGET Initially Limiting the size of the Program Global Area (PGA) SQL Memory Usage Automatic Memory Oracle Database Architecture Dynamic SGA Granule Memory Advisories Manually Adding Granules to Components Increasing the Size of an SGA Component Automatic Shared Memory Management: Overview SGA Sizing Parameters: Overview Performance Tuning Summary with Waits Commonly Observed Wait Events Additional Statistics Top 10 Mistakes Found in Customer Systems Symptoms Oracle Database Cloud Service: Overview Database as a Service Architecture, Features and Tooling Software Editions: Included Database Options and Management Packs Accessing the Oracle Database Cloud Service Console Automated Database Provisioning Managing the Compute Node Associated With a Database Deployment Managing Network Access to Database as a Service Scaling a Database Deployment Performance Management in the Database Cloud Environment Performance Monitoring and Tuning What Can be Tuned in a DBCS Environment?