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Customer Service Training 20-in-1 Bundle: Learn the Skills You Need to Deliver Exceptional Customer Service. The Customer Service Training Bundle is the most comprehensive and up-to-date training available for anyone who wants to learn the skills they need to deliver exceptional customer service. This bundle includes 20 courses that cover all aspects of customer service, from the basics of communication and problem-solving to advanced topics like cross-cultural awareness and customer psychology. Learning Outcomes By the end of this bundle, you will be able to: Understand the importance of customer service and how it can impact your business Develop the skills you need to communicate effectively with customers Resolve customer complaints in a professional and timely manner Build relationships with customers and create a positive customer experience Apply cross-cultural awareness to your customer service interactions Understand the psychology of customers and use this knowledge to improve your customer service Master the essential skills for providing excellent customer service, including active listening, empathy, and problem-solving Key Features: 20 Courses Bundle, Accredited by CPD Top-notch video lessons Instant FREE e-certificate Entirely online, interactive course with audio voiceover Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases So, enrol now in this Course and make your every penny worth it! The Customer Service Training Bundle is perfect for anyone who wants to improve their customer service skills. Whether you are a customer service representative, a manager, or simply someone who wants to learn how to better interact with customers, this bundle has something for you. The courses in this bundle are taught by experienced professionals who have years of experience in the customer service industry. They will teach you the latest techniques and best practices for delivering exceptional. In addition to the courses, you will also have access to a variety of resources, including reading materials, quizzes, and case studies. These resources will help you to reinforce your learning and put your new skills into practice. Courses included in this Customer Service Training are: Course 01: Customer Service Training Course 02: CRM - Customer Relationship Management Course 03: Patient Customer Service Course 04: Phone-Based Customer Service Course 05: Receptionist Course 06: Customer Due Diligence (CDD) Course 07: Sales: Psychology of Customers Course 08: Retail Customer Service - Level 3 Course 09: Cross-Cultural Awareness Training Course 10: Know Your Customer (KYC) Course 11: Effective Communication Strategies Course 12: Self Esteem and Assertiveness Skills Course Course 13: Leadership & Management: Interpersonal Skills Course 14: Public Speaking Course 15: Body Language Masterclass Course 16: Public Relations Course 17: Email Writing Course 18: Behaviour Management Course 19: Decision Making and Critical Thinking Course 20: Time Management Benefits of taking this course: There are many benefits to taking the Customer Service Training Bundle. These include: Improved customer satisfaction Increased sales Reduced costs Improved employee morale A positive reputation for your business The Training Bundle is the best way to learn the skills you need to deliver exceptional customer service. With this bundle, you will have the knowledge and skills you need to improve your customer service, boost your business, and create a positive customer experience. Sign up for the Course today and start improving your skills! Accreditation This courses are fully CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you successfully complete your course, you will immediately be sent digital certificates for the bundle courses. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Training Bundle is perfect for anyone who wants to improve their customer service skills. This includes: Customer service representatives Managers Salespeople Anyone who interacts with customers Requirements There are no formal requirements for this bundle course to be enrolled. Career path This Course will help you uplift your career or guide you to a new one, including: Customer service agent Customer success manager Front desk officer Receptionist Salesman Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

On the Yoga Training Diploma, You Will Learn: This best selling Yoga Training Diploma has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Yoga Training Diploma is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Yoga Training Diploma is CPD-accredited, so you can be confident you're completing a quality training course which will boost your CV and enhance your career potential. The Yoga Training Diploma is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Yoga Training Diploma, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Yoga Training Diploma will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Yoga Training Diploma to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email. Certification After successfully completing the course, you will be able to get the UK and internationally accepted certificate to share your achievement with potential employers or include it in your CV. The PDF Certificate + Transcript is available at £6.99 (Special Offer - 50% OFF). In addition, you can get a hard copy of your certificate for £12 (Shipping cost inside the UK is free, and outside the UK is £9.99).

The course is everyone who aims to become an entrepreneur or self-employed and is comfortable working around animals. Explore all the opportunities lying in the pet care business and become the owner of a successful business. The course trains you in grooming, bathing, day-caring, walking or even sitting the pets like a professional in providing services to your clients. In addition to that you get to explore how to start a Pet business, the fundamentals of operating a pet care center, the ethics in serving your clients and strategies to have them keep coming back, and some other relevant general business training. The program also introduces the essential license and policies related to the business to you and various methods of pet business marketing. Transform your enthusiasm into encouragement through the extensive training by Pet Business Certificate (UK) today! What you'll learn After completing the course you will be well prepared to start planning for your new pet business. Requirements No previous knowledge required. Who this course is for: This course is perfect for anyone wishing to set up and run their own professional pet business in the UK. Introduction Introduction 00:06:00 Legal Requirements Legal Requirements 00:37:00 Running Your Own Business Running Your Own Business 00:16:00 Marketing Marketing 00:16:00 Setting Your Prices Setting Your Prices 00:11:00 Business Costs Business Costs 00:08:00 Forms & Record Keeping Forms & Record Keeping 00:15:00 Pre-Service Visit Pre-Service Visit 00:07:00 Difficulties & Challenges Difficulties & Challenges 00:17:00 Course Certification

This training program is designed to support individuals interested in becoming Call Center Agents and introduces the skills that will make anyone stand out from the crowd. In this course, you will have a better understanding of the ways to listen, be heard, and manage relationships with sales prospects successfully. Discover a range of topics explaining telephone etiquette, essential tools and techniques to build rapport with customers, types of questions required to ask, setting goals, key steps that enable to avoid critical mistake while speaking. In addition, you will master to communicate effectively with the customers, learn suitable ways of greetings, transferring calls and closing a conversation. In just 5 hours 40 Minutes you will: Develop the right attitude required to become an excellent Call Center Agent Become a skilled communicator and manage difficult or hostile customers Meet the needs of your customers and overcome the obstacles to your succeed Have a better understanding of the value of call center based customer service Excel in career direction as a Call Center Agent/Call Center Representative Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Level 1 Certificate in Call Center Training is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. This qualification is ideal for: Customer Service Agents Managers Assistant Managers Call Center Executives Customer Service Representatives Customer Support Associates Freshers Course Content Call Center Training Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:15:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:15:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

8 day live online class Total duration: 24 hours Classes run once a month from 18:30-21:30 GMT (13:30-14:30 EST) over an 8 day period

Course Description This Business Management Masterclass: Part 3 course is designed to help you extend your knowledge about various aspects of managing a business. Risk is an essential part of any business. In this course, you will be introduced to risk management. You will learn how you can prepare your business for quality control and monitoring quality assurance. In addition, the Business Management Masterclass: Part 3 course will help you improve your communication skills, both verbal and non-verbal. You will become familiar with different types of business environments and develop your organisational skills. Join the course right away to enhance your skills as a business manager.  Learning outcome  Get introduced to risk management Learn how you can prepare your business for quality control and monitoring quality assurance through quality management Enhance your verbal and non-verbal communication skills Familiarise yourself with different types of business environments Develop your organisational skills How Much Do Business Managers Earn? Senior - £70,000(Appx.) Average - £46,000(Appx.) Starting - £36,000(Appx.) Requirement Our Business Management Masterclass: Part 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Business Management Masterclass: Part 3 Module 01: Managing Risk and Recovery 00:26:00 Module 02: Quality Management 00:21:00 Module 03: Communication Skills 00:25:00 Module 04: Business Environment 00:16:00 Module 05: Organisational Skills 01:16:00 Assignment Assignment - Business Management Masterclass: Part 3 00:00:00

Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now The Forex Market is a challenging field, it comes with high risks that can take your whole career down. On the other hand, it can quickly fill your pockets if you have the expertise to avoid the risks and perform safe trading. The Forex Trading Bundle will provide you with the necessary knowledge and abilities to succeed in this profitable sector. The Forex Trading Bundle is designed to show you the ins and outs of forex trading. In this comprehensive bundle, you will learn about the fundamentals of the stock market. This Forex Trading bundle will introduce you to the basics of Forex and the different sectors of the trading market. From the informative modules, you will be able to pick up the skills to manage risks with expert hands. The Forex Trading Bundle will also provide you with detailed lessons on forex volatility and market expectation. In addition, you will get the opportunity to build your competence in different trading operations. Courses included in this Forex Trading ? Course 01: Forex Trading Level 3 Course 02: Budgeting and Forecasting Course 03: Business Analysis Level 3 Course 04:Team Management Course 05: Level 2 Financial Planning and Management Course Course 06: Stock Market Investing for Beginners Course 07: Microsoft Excel Level 3 Course 08: GDPR Data Protection Level 5 Course 09: Financial Modeling Using Excel Course 10: Fraud Management & Anti Money Laundering Awareness Complete Diploma Course 11: Risk Management Curriculum of the Bundle Course 1: Forex Trading Level 3 Module 01 - Introduction to Forex Trading Module 02 - Major Currencies and Market Structure Module 03 - Kinds of Foreign Exchange Market Module 04 - Money Management Module 05 - Fundamental Analysis Module 06 - Technical Analysis Module 07 - Pitfalls and Risks Module 08 - Managing Risk Module 09 - Trading Psychology And much more... How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. CPD 115 CPD hours / points Accredited by CPD Quality Standards Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Forex Trading Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Learning Outcomes Get an introduction to soaps, their types and ingredients Familiarise yourself with the equipment for making soaps Know everything about oils choices, colours and recipes Grasp the tips, tricks and precautions for making soaps Resolve all your confusion about soap making Equip with the soaps making skills and open up your own business to sell beautiful hand soaps Description Do you know how ancient the soap-making business is in the United Kingdom? The soap-making business began in the 1200 century in England and generates a huge amount of profits. In the UK, this business will generate 13.4% revenue in 2022-2023. If you want to join this profitable business, the Soap Making Business Diploma course can help you out.  This comprehensive course will demonstrate to you each detail of the ingredients, equipment and procedure of making soap. Besides that, it will also point out some common mistakes that can be made while making soaps. Furthermore, the modules will provide you with small tips and tricks which will allow you to make beautiful soaps. In addition, the course will also show you the essentials of starting your own soap business. Thus, if you are planning on starting a business in this field, join our course to accomplish your dream. Get a CPD- certificate after completing this course to get recognised by others. Hurry up and start your learning journey. Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment After completing this course, you will be provided with some assessment questions. To pass that assessment, you need to score at least 60%. Our experts will check your assessment and give you feedback accordingly. Career path Besides teaching you how to make soap this course will also prepare you for grabbing jobs in the following fields: Soap Maker Beautician Salesman Course Content Soap Making Business Diploma Introduction to Soap Making 00:16:00 Types of Soaps 00:17:00 Soap Making Ingredients 00:27:00 Equipment for Soap Making 00:23:00 Different Ways to Make A Soap: Part-1 00:15:00 Different Ways to Make A Soap: Part-2 00:18:00 Understanding Oil Choices 00:26:00 Playing with Colours 00:26:00 Make Your Own Soap Bars: Part-1 00:23:00 Make Your Own Soap Bars: Part-2 00:28:00 Special Soap Recipes 00:29:00 Soaps for Other Purposes 00:18:00 Tips, Tricks and Precautions 00:22:00 Troubleshooting 00:17:00 Frequently Faced Confusions 00:22:00 Open for Business 00:13:00 Selling Your Beautiful Handmade Soaps 00:18:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Course Description The Hospitality Management: Part 2 course is designed to give you a deeper understanding of different aspects of hospitality management. In this course, you are expected to learn about the arrival chronology, from greeting to check-in and check-out. You will be led through the procedures for the front office communications. In addition to that, the course will explain to you the role and functions of the Housekeeping department. You will also learn about the duties and responsibilities of a food and beverage manager. Doing this course will enable you to explain the importance of service quality in the hospitality sector. If all these sound good, enrol today and start learning!  Learning outcome  Learn about the arrival chronology Understand the procedures for the front office communications Know the role and functions of the Housekeeping department Explore the duties and responsibilities of a food and beverage manager Explain the importance of service quality in the hospitality sector How Much Do Restaurant Managers Earn? Senior - £32,000(Appx.) Average - £29,000(Appx.) Starting - £26,000(Appx.) Requirement Our Hospitality Management: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Hospitality Management: Part 2 Module 01: Management of Front Office Operations 00:16:00 Module 02: Management of Housekeeping, Engineering and Security Operations 00:24:00 Module 03: Management of Food and Beverage Operations 00:17:00 Module 04: Management of Service Quality in Hospitality Industry 00:17:00 Assignment Assignment - Hospitality Management: Part 2 00:00:00