377 Active Listening courses in Nottingham delivered Online

Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all. You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre. We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry! Learning Outcome After this course, you will be able to: Determine what drives customers' purchases and the various conversational tenses. Describe the many methods and instruments that may be applied to leave clients with a favourable impression. Explore the steps involved in defining goals and benchmarks to build an effective call centre team. State the important terms and procedures that can help you get ready for a sales call. Analyse the strategies you may use to overcome the objections and rejections of clients. Determine the procedures necessary to turn calls into sales. Give a definition of "telemarketing" and describe how it became a significant industry. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Sales: Psychology of Customers Course 05: Telesales Executive Training Course 06: Facilities Management Level 3 Course 07: Data Protection and Data Security Level 2 Course 08: Effective Communication Skills Diploma Course 09: Public Speaking and Presentation Skill Course Course 10: The Formula to Talk with Strangers Course 11: Touch Typing Essential Skills Level 3 Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who would benefit from enrolling in our Call Centre Training course include: Aspiring people who want to work in a call centre. Representatives, customer service managers, and technical support specialists. Sales representatives who handle customer interaction. People who want to learn about call centres for future benefits. Requirements This Call Centre Training course has been designed to be fully compatible with tablets and smartphones. Career path Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for: Training Officer: £15,000 to £35,000 Call Centre Operator: £15,000 to £28,000 Receptionist: £15,000 to £22,000 Certificates Certificate of completion Digital certificate - Included

Unlock the keys to unparalleled customer service excellence with our 'Call Centre Training' course. Dive into the essentials of call center operations, hone communication skills, master telephone etiquettes, and learn effective negotiation techniques. Navigate challenging interactions, manage difficult customers, and grasp the intricacies of call center metrics and benchmarking. Stay ahead of the curve with insights into the latest technology trends shaping the industry. Elevate your career and contribute to organizational success by enrolling today. Develop the skills needed to excel as a call center professional and create lasting customer satisfaction.

Managing Difficult Conversation Diploma is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Managing Difficult Conversation Diploma and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 1 hour studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Introduction - Welcome from Alan Stevens 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00

Empower yourself with the essential knowledge and practical skills needed to intervene effectively in suicidal situations. Our Suicide Intervention Skills Training course covers the spectrum from understanding suicide and risk assessment to implementing evidence-based strategies. Ideal for professionals in healthcare, mental health, education, and community services, this course ensures you leave with the confidence to make a positive impact and contribute to suicide prevention. Join us and gain the tools to save lives.

Overview Skilled Service Helpdesk & Technical Support Course are in high demand in the tech industry, and their supply is limited. Are you prepared to enter this exciting industry and start a rewarding, fast-paced career?We'll provide you the skills and information you need to succeed in all facets of service helpdesk administration and to boldly traverse the demanding world of technical support.This is a starting point for your career, not just a course. Consider resolving issues, overcoming expectation, and advancing your profession with companies that actively promote your abilities. Consider yourself as the tech-savvy hero who saves the day for your clients by overcoming obstacles.Realise your potential. Start your journey towards a fulfilling career in technical support and service helpdesk. Open up a world of options by joining now! How will I get my certificate? Upon successful completion of the Skilled Service Helpdesk & Technical Support Course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is This course for? There is no experience or previous qualifications required for enrolment on this Service Helpdesk & Technical Support Course. It is available to all students, of all academic backgrounds. Requirements Our Service Helpdesk & Technical Support Course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. Career Path Having this qualification will enhance your CV and open you up to multiple sectors, such as : Tech Support Specialist: £20k - £40k per year Helpdesk Analyst: £25k - £45k per year Service Desk Manager: £30k - £55k per year Desktop Support Tech: £22k - £38k per year Customer Support Rep: £18k - £30k per year Note: Salaries vary based on experience, location, and industry. Course Curriculum 16 sections • 16 lectures • 09:13:00 total length •Managing Interoffice Calls and Voicemail: 00:11:00 •Aspects of Phone Etiquette: 00:32:00 •Business Telephone Skills: 00:20:00 •Building Rapport Over the Phone: 00:25:00 •Inbound and Outbound Calls: 00:17:00 •Active Listening and Managing Tough Callers: 00:29:00 •Mail Services and Shipping: 00:26:00 •Intra Organisation Dealings: 00:36:00 •Problem Solving over the Phone: 01:05:00 •Record Keeping and Filing Systems: 00:29:00 •Business Writing Skills: 00:42:00 •Organisational Skills: 01:17:00 •Communication Skills: 00:26:00 •Customer Relationship Management: 00:43:00 •Effective Planning and Scheduling: 00:47:00 •InvoicingPetty Cash: 00:28:00

Level 3 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary

Description: If you are a new supervisor or you are interested in a supervisory position, or you lead a team or a part time supervisor. This Supervisor Skills Training is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isn't easy but it doesn't have to lead to discouragement. So be a great supervisor by taking this course. Learning Outcomes: Adjust to the supervisor's role with confidence. Develop your skills in listening, asking questions, resolving conflict and giving feedback to employees. Identify key attitudes that you can develop to enhance your supervisory skills. Use time management and planning techniques to maximize your success. Develop a technique for giving instructions that are clear and understood. Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Supervisor Skills Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Supervisor Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview 00:15:00 Making the Transition 00:15:00 Key Behaviors and Attitudes 00:15:00 Setting Goals as Supervisor 00:15:00 Planning for Success 01:00:00 Communication Skills 00:30:00 Active Listening Techniques 00:15:00 Giving Feedback 00:30:00 Giving Instructions 00:15:00 Orders, Requests, and Suggestions 00:15:00 Managing Conflict 00:15:00 Managing Challenging Situations 00:30:00 Mock Exam Mock Exam- Supervisor Skills Training 00:20:00 Final Exam Final Exam- Supervisor Skills Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Diploma in Psychology and Counselling Level 1 Explore the fundamentals of Psychology and Counselling, delving into Counselling Basics and mastering Coping Mechanisms and Strategies. Dive deep into the Psychoanalytical Approach, hone your Communication skills in Psychology and Counselling, and gain valuable insights into self-awareness while addressing Common Problems in this dynamic field. Learning Outcomes: Define key concepts in Psychology and Counselling. Apply coping mechanisms and strategies in real-life situations. Analyze the Psychoanalytical Approach in Psychology and Counselling. Demonstrate effective communication skills in the context of Psychology and Counselling. Evaluate the importance of self-awareness in Psychology and Counselling. Identify common problems encountered in Psychology and Counselling. Utilize problem-solving techniques in Psychology and Counselling scenarios. Discuss ethical considerations in Psychology and Counselling practice. Create effective treatment plans in Psychology and Counselling. Analyze current trends and developments in the field of Psychology and Counselling. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Diploma in Psychology and Counselling Level 1 Course Syllabus Counselling Basics: Acquire foundational knowledge of counselling principles and techniques, including active listening, empathy, and establishing a therapeutic relationship. Coping Mechanisms and Strategies: Explore various coping mechanisms and strategies used in psychology and counseling to help individuals deal with stress, trauma, and emotional challenges. Psychoanalytical Approach: Gain insights into the psychoanalytical approach to psychology and counselling, including the study of unconscious processes and the role of the therapist. Communication in Psychology and Counselling: Develop effective communication skills crucial for psychologists and counselors when interacting with clients and facilitating positive change. Understanding Self-Awareness: Reflect on the importance of self-awareness for professionals in psychology and counselling, emphasising personal growth and self-reflection. Common Problems in Psychology and Counselling: Identify and address common psychological issues and challenges encountered in counselling practice, equipping you to provide effective support and guidance.

Counselling Skills: Counselling Skills Course Online If you wish to help others and improve your counselling abilities. Our Counselling Skills: Counselling Skills Course is an excellent choice. This Counselling Skills: Counselling Skills Course is intended to give you with the fundamental information and practical skills required to operate as a counsellor or to improve your current abilities in this sector. Our Counselling Skills: Counselling Skills Course, guided by seasoned specialists in the area, covers a variety of subjects For example, active listening, empathetic response, and ethical and professional challenges in counselling. We also provide hands-on training and job experience, allowing you to put your knowledge to use in real-world situations. You may fit your studies around your existing responsibilities and study at your own speed with our flexible learning choices and friendly instructors. Our Counselling Skills: Counselling Skills Course is ideal if you want to start a new career in counselling or improve your current skills. So, why delay? Sign up now and take the first step toward a rewarding career assisting others Main Course: Level 2 Certificate in Counselling Skills Free Courses: Course 01: Communication Skills Course 02: Level 5 Negotiation Skills Course 03: Diploma in Counselling and Psychology Special Offers of this Counselling Skills: Counselling Skills Course:- This Counselling Skills Course includes a FREE PDF Certificate. Lifetime access to this Counselling Skills Course Instant access to this Counselling Skills Course Get FREE Tutor Support from Monday to Friday in this Counselling Skills Course [ Note: Free PDF certificate as soon as completing the Counselling Skills: Counselling Skills Course] Counselling Skills: Counselling Skills Course Online Course Curriculum of Counselling Skills: Counselling Skills Course Module 01: Using Counselling Skills Module 02: Introduction to Counselling Skills Theories Module 03: Diversity and Ethics in the Use of Counselling Skills Module 04: Counselling Skills and Personal Development Assessment Method of Counselling Skills Course After completing each module of the Counselling Skills: Counselling Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Counselling Skills Course After completing the MCQ/Assignment assessment for this Counselling Skills: Counselling Skills Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Counselling Skills: Counselling Skills Course Online This Counselling Skills: Counselling Skills Course is suitable for anyone. Special Note: Our Counselling Skills: Counselling Skills Course is not a regulated course. If You want to get qualified, you can consider following options: Level 2 Certificate in Counselling Skills NCFE Level 3 Diploma in Counselling Skills Counselling Skills Diploma Level 3 Counselling Skills Level 2 Certificate NCFE Level 2 Certificate in Counselling Skills NCFE Level 3 Award in Counselling Skills Requirements Counselling Skills: Counselling Skills Course Online Students who intend to enrol in this Counselling Skills: Counselling Skills Course must meet the following requirements: Counselling Skills: Good command of the English language Counselling Skills: Must be vivacious and self-driven Counselling Skills: Basic computer knowledge Counselling Skills: A minimum of 16 years of age is required Career path Counselling Skills: Counselling Skills Course Online