7289 Acro courses

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

When you’re moving dangerous goods across the UK or Europe, being properly qualified isn’t optional – it’s a legal requirement. If you're a driver handling these materials, you must complete a recognised ADR training course. At HCPC Training, we make it straightforward and focused on what drivers actually need. Finding trustworthy ADR training can be frustrating. You need to understand the full scope of the ADR rules, meet Department for Transport standards, and stay compliant at every stage. With so many rules and responsibilities, it’s easy to feel confused. That’s why we deliver clear, practical training that helps you get certified without the stress. Why ADR Training Courses Matter More Than Ever If you transport dangerous goods — whether they are gases, liquids, solids, or explosives — ADR training isn't optional. It's a legal requirement under UK law and international agreements. The ADR (Accord Dangereux Routier) sets clear requirements for how drivers and vehicles handle loads safely. Without proper ADR certification, you can't legally transport controlled materials, putting your licence and livelihood at risk. At HCPC Training, our ADR training courses are designed to fully prepare you for real-world situations, covering every part of the ADR framework. From the core module packages to specialised units like tanker modules, we ensure you meet all requirements confidently and competently. What’s Covered in Our ADR Training Courses? We provide comprehensive training courses that span the full spectrum of ADR classifications, including: Core Module Packages: The foundation every driver needs. Tanker Module: For transporting liquids and gases. Class 1 – Explosives: Safe handling of volatile materials. Class 2 – Gases: Secure transport of compressed, liquefied, or dissolved gases. Class 3 – Flammable Liquids and Class 4 – Flammable Solids. Class 5 – Oxidising Substances and Organic Peroxides. Class 6, 7, 8 and 9: Covering toxic, radioactive, corrosive, and miscellaneous substances. Each module includes a detailed look at the ADR regulations you’ll need to apply daily. Whether you need initial training or an ADR refresher course, our programmes suit drivers at every stage. How the ADR Training Process Works At HCPC Training, we guide you through every step, making the order and completion process stress-free. Here's how it works: Enrolment: Choose a course that matches your needs — whether it's standard ADR training, Driver CPC combined training, or specialised classes like ADR tanks. Training: Engage in practical sessions led by experts, covering vehicle handling, emergency procedures, and Drivers’ Hours and WTR (Working Time Regulations). Exams: Following DVSA approved exam methods, you’ll take your written examinations through the Scottish Qualifications Authority (SQA). Certification: Upon successful completion, you’ll receive your official ADR Certificate and ID Card. Why Choose HCPC Training for Your ADR Courses? At HCPC Training, we genuinely understand that a qualification isn't just a piece of paper — it's your ticket to a safer, more successful driving career. Here's why drivers across the UK, from Birmingham to Essex and beyond, trust us: Expert Trainers: Industry veterans who understand both theory and on-the-road realities. Flexible Learning: Courses tailored to your schedule, including best online ADR training options. Transparent Pricing: No hidden fees – clear costs for all ADR training courses near you. Real-World Focus: Emphasis on the practical application of ADR regulations. Supportive Environment: Friendly, helpful trainers guiding you through your journey. From understanding ADR training costs in the UK to helping you choose the right refresher course, our goal is to help every driver achieve and maintain their qualifications with ease. Other Essential Training We Offer Beyond ADR training, HCPC Training also provides: Forklift Training and Forklift Instructor Training. Manual Handling and Dangerous Goods Awareness courses. Operator Licence Awareness Training. Support for drivers needing to understand the IMDG Code for maritime transport. For drivers aiming to enhance their careers further, we also offer Driver CPC periodic training and transport manager CPC courses. Ready to Secure Your Future with ADR Certification? If you're ready to join the thousands of qualified ADR drivers keeping our roads safe, there's no better time to start than today. Whether you're based in Chester, Chorley, Birmingham, or beyond, HCPC Training is here to support you with expert-led, straightforward ADR training. Contact us today to book your space and take the next step towards a safer, more rewarding career.

Project Management Template Kit and Checklists

Struggling with gears or looking for a simpler way to learn? At Acorn School of Motoring, our automatic driving lessons are perfect for learners who want a smooth, stress-free driving experience. With no clutch or gear changes to worry about, you can focus entirely on the road, boosting your confidence and control behind the wheel. Our DVSA-approved automatic instructors provide calm, patient guidance across Blackburn, Darwen, Accrington, Preston, and nearby areas. Whether you're a beginner or nervous driver, our automatic lessons are designed to help you progress at your own pace and pass with confidence. 🌐 https://www.acornschoolofmotoring.co.uk 📞 07912 229133 📧 info@acornsom.co.uk

Dynamic Driving School offers driving lessons across Hounslow. We also give driving lessons in Isleworth, Ashford, Feltham, Heston and Osterley. At Dynamic Driving School our aim is to teach you how to drive safely in today's road conditions. Our driving instructors are fully qualified and approved by the Driving Standards Agency. We will make sure your driving lessons are comfortable and enjoyable to ensure maximum learning. You will be guided step by step giving you all the skills and knowledge to pass your practical driving test. All driving lessons are on a 1-2-1 basis in well-presented air conditioned cars. Our driving instructors are all local to Hounslow, hence know the area well. Our driving school uses both Manual and Automatic cars.

Our bespoke leadership and management courses come in the form of extensive, high-quality short courses aimed at meeting your business needs, and increasing your business impact and performance. Our management training programs are suitable for improving the skills of first line managers, middle managers, senior managers and executive level managers across sectors and organisations. We also offer some personal development courses aimed at honing your business/personal skills and talents. Courses offered in this school include but are not limited to: Management and Leadership Skills Team Leadership Strategic Management and Leadership Marketing Management Financial Management Human Resource Management Talent Management Performance Management Project Management Essentials Leading Change in the Public Sector Best Practices in Public Procurement Public Administration We offer bespoke courses to suit your needs. Contact Us Today!

Learning@Biogen – Discover Your Development Opportunities We are excited to invite you to Learning@Biogen, a short and informative session designed to help you navigate the wide range of learning and development resources available across the organisation. Led by our global learning partner, Gail Zaleski, this session will: Introduce Biogen’s enterprise learning offerings for individuals, people managers, and leaders Show you where to access learning resources Help you begin or continue your personal and professional development journey Whether you're just getting started or looking to take your skills to the next level, this session will guide you on how to make the most of the learning opportunities at Biogen. Session Details: Date: Tuesday 13th May Time: 1:00 p.m. – 1:30 p.m. Location: Hybrid- Office Location: Room: Beech Facilitator: Gail Zaleski All employees are encouraged to attend and take the next step in their development journey.

Learning@Biogen – Discover Your Development Opportunities We are excited to invite you to Learning@Biogen, a short and informative session designed to help you navigate the wide range of learning and development resources available across the organisation. Led by our global learning partner, Gail Zaleski, this session will: Introduce Biogen’s enterprise learning offerings for individuals, people managers, and leaders Show you where to access learning resources Help you begin or continue your personal and professional development journey Whether you're just getting started or looking to take your skills to the next level, this session will guide you on how to make the most of the learning opportunities at Biogen. Session Details: Date: Thursday 15th May Time: 1:00 p.m. – 1:30 p.m. Location: Hybrid- Office Location: Room: Beech Facilitator: Gail Zaleski All employees are encouraged to attend and take the next step in their development journey.

Learning@Biogen – Discover Your Development Opportunities We are excited to invite you to Learning@Biogen, a short and informative session designed to help you navigate the wide range of learning and development resources available across the organisation. Led by our global learning partner, Gail Zaleski, this session will: Introduce Biogen’s enterprise learning offerings for individuals, people managers, and leaders Show you where to access learning resources Help you begin or continue your personal and professional development journey Whether you're just getting started or looking to take your skills to the next level, this session will guide you on how to make the most of the learning opportunities at Biogen. Session Details: Date: Thursday 15th May Time: 1:00 p.m. – 1:30 p.m. Location: Hybrid- Office Location: Room: Beech Facilitator: Gail Zaleski All employees are encouraged to attend and take the next step in their development journey.

Join Us for a Workshop: Build Your Personal Relationship Capital We’re delighted to invite you to an in-person session with Gail Zaleski focused on developing Personal Relationship Capital—a key skill for creating and sustaining meaningful, mutually beneficial professional relationships. In this interactive workshop, you’ll explore how to recognise and leverage your own unique strengths—your abilities, resources, information, and expertise—to build strong connections that support both personal and professional growth. In this session, you’ll learn: What personal relationship capital is—and why it matters How to identify and share your unique value with others Strategies to build and maintain strong, effective relationships Techniques for fostering collaboration and trust across teams Don’t miss this opportunity to deepen your relationship-building skills and grow your impact through meaningful connections. Date: Tuesday, 13th May Time: 10:30 – 12:00 Location: Maidenhead UK Office- Room: Beech Register Now!