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Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Technical professionals who are responsible for installation, deployment, and maintenance of the Cisco ONS 15454 MSTP network Network operations, planners, and designers Network operations engineers Overview Upon completing this course, the learner will be able to meet these overall objectives: Connect to a Cisco ONS 15454 MSTP chassis using Cisco Transport Controller (CTC) Identify Node configurations according to card population Provision DWDM circuits using the Cisco Transport Controller (CTC) Conduct performance monitoring, alarm verification, and fault isolation Provision M12 WSS in linear and M6 SMR nodes in ring topologies Configuration options for the any rate muxponder and crossponder Perform Raman amplifier initialization Isolate optical network issues In this course, you will learn the skills necessary to deploy a Cisco Network Convergence System (NCS) 2000 Series network. You will also learn how to perform node turnup. The course covers three shelf types, the Cisco ONS 15454 M12 Multiservice Transport Platform (MSTP), NCS 2006, and NCS 2002. You will learn how to deploy linear and ring dense-wavelength-division-multiplexing (DWDM) topologies. The course covers multiplexer-demultiplexer cards, Erbium-doped-fiber amplifier cards, Raman amplifiers, transponder cards, and the newest Cisco Any Rate muxponder cards and crossponder cards. These cards are used in terminal, amplifier, and reconfigurable optical add-drop multiplexer (ROADM) node configurations. You configure wavelength-selective switch (WSS) linear and single-module ROADM (SMR) rings. This Optical Technical Training Intermediate course covers 10-gigabit unprotected circuits and 10-gigabit protection using Y-cable, optical channel transport unit-2 (OTU-2), and protection switch module (PSM) cards. Learn more about this NCS 2000 training course below. Course Outline Lesson 1: CTC Operations Lesson 2: MSTP Topologies Lesson 3: Shelf and Card Installation Lesson 4: Fiber jumper installation Lesson 5: Linear Configurations Lesson 6: Node Turn-Up Lesson 7: Optical Channel Network Connection Circuits Lesson 8: Transponder and Optical Channel Client Connection Circuits Lesson 9: Multishelf Lesson 10: MSTP M6 SMR-Based Rings Lesson 11: 10-Gigabit Muxponder and Transponder Cards Lesson 12: 10-Gigabit with Y-Cable Protection Lesson 13: Alternative 10-GB Protection (PSM and OTU-2) Lesson 14: Any Rate Muxponder and Crossponder Lesson 15: Raman Amplifier Lesson 16: 40- and 100-Gigabit Transponder and Muxponder Lesson 17: Troubleshooting Additional course details: Nexus Humans Cisco Optical Technology Intermediate (OPT200) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Optical Technology Intermediate (OPT200) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This course is intended for: System engineers Technical support personnel Channel partners and resellers Overview After taking this course, you should be able to: Describe Cisco DWDM platform basics Describe DWDM network topologies Describe the management software used for managing Cisco DWDM networks List the different hardware components of the Cisco ONS and Cisco NCS DWDM systems Provision nodes and circuits in a Cisco DWDM network Perform node and multishelf configurations Implement SMR-based rings Provision optical circuit protection mechanisms Configure Any Rate cards Describe the function of Raman amplifiers Perform basic maintenance and troubleshooting of a Cisco DWDM network The Cisco Optical Technology Intermediate (OPT200) v3.0 course is designed to teach you the skills necessary to deploy the Cisco© Optical Networking System (ONS), 15454 Multiservice Transport Platform (MSTP), and Cisco Network Convergence System (NCS) 2000 Series Dense Wavelength-Division Multiplexing (DWDM) networks from installation to protection. Through a combination of lecture and hands-on experience, you will learn installation, configuration, circuit protection, maintenance, and basic troubleshooting using the Cisco Transport Controller for the Cisco ONS 15454 M6 and M12 shelves, and for the Cisco NCS 2016 shelf.Additionally, in this course you will review DWDM terminology and components, explore available chassis and cards, and discuss hardware installation. You will learn to use the Cisco Transport Controller server software to connect to the nodes, perform network turn-up and circuit creation, and deploy linear and single-module ROADM (SMR) DWDM multishelf topologies. Using this software, you will also configure Raman amplifiers and Any Rate cards, and configure protected and unprotected circuits. The course covers a variety of card options: controllers, transponders, multiplexer-demultiplexer, add/drop, Raman amplifiers, and Cisco Any Rate muxponder cards. You will use the various cards to configure terminal, amplifier, mesh, split, Optical Service Channel (OSC) regenerator, and Reconfigurable Optical Add/Drop Multiplexing (ROADM) nodes. Finally, you will learn how to use many of the tools and features available with the Cisco Transport Controller to perform maintenance, testing, and basic troubleshooting of your optical network. Course Outline DWDM Optical Platform Foundation Chassis and Cards Hardware Installation Node Turn-Up and Circuit Creation Node and Multishelf Configurations SMR-Based Rings 10Gb Circuit Protection Any Rate Card Configuration Raman Amplifiers Maintenance and Basic Troubleshooting Additional course details: Nexus Humans Cisco Optical Technology Intermediate v3.0 (OPT200) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Optical Technology Intermediate v3.0 (OPT200) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours Overview VMware vSphere: What's New [V8] https://lms.nhcms.neYou will learn essential Terraform concepts including: Writing Terraform HCL code Deploying into common clouds such as AWS, Azure, Docker, Kubernetes, and VMWare Where Terraform fits in the Enterprise CI/CD model Differences between Terraform and Ansible As enterprises seek to deploy and maintain increasingly complex cloud infrastructure, there is a necessity to use ?Infrastructure as Code? (IaC) tools, like Terraform. An open-source, state management tool developed by HashiCorp, Terraform allows developers to use a common coding interface to work through their various clouds safely and efficiently. Attendees will leave being able to write and understand Terraform code (HCL), have a clear understanding of Terraform?s various components and supporting tools, as well as when to reach for Terraform over another IaC tool, such as Ansible. This class prepares you for Terraform Certifcation. Up and Running with Terraform Terraform Overview Defining ?declarative? How to think about Terraform (versus Ansible) Reviewing the Terraform Configuration Running the Terraform Configuration Provisioners Syntax Low Level? HCL syntax Style Conventions Comments Blocks Arguments JSON Configuration Syntax Resources Meta-Arguments depends_on count for_each provider lifecycle Data Sources Variables and Output Input Variables Output Values Local Values Functions String Collection Numeric Encoding Filesystem Date and Time Hash and Crypto IP Network Type Conversion Modules Module Blocks Module Sources Meta Arguments Terraform Templates templatefile Function Template Demonstration Introducing Data Sources Creating an External Data Source Building tftpl template files Expressions Types and Values Strings and Templates Reference to Values Operators Function Calls Conditionals For Expressions Splat Expressions Dynamic Blocks Type Constraints Version Constraints State Understanding the importants of states state storage and locking importing existing resources Remote State What to do when local state is lost CICD Piplines with Terraform Terraform and GitLab pipelines Terraform and Jenkins pipelines Enterprise Case Studies Terraform and Docker Terraform and Kubernetes Terraform and Amazon AWS Terraform and Azure Terraform and VMWare Understanding how to apply Terraform to your unique infrastructure Beyond Basics Intro to Go Programming Terraform Cloud Additional HashiCorp Offerings Backends Secrets Additional course details: Nexus Humans Terraform 101 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Terraform 101 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Ideal candidates include network professionals who are looking to build their foundational knowledge of the ClearPass product portfolio. Overview After you successfully complete this course, expect to be able to: Implement a ClearPass network access solution Design and apply effective services and enforcement in ClearPass Troubleshoot a ClearPass solution This course provides participants the foundational skills in Network Access Con-trol using the Aruba ClearPass product portfolio. This 5-day course includes both instructional modules and labs to teach participants about the major fea-tures in the ClearPass portfolio. Participants will learn how to setup ClearPass as an AAA server, and configure the Policy Manager, Guest, OnGuard and Onboard feature sets. In addition, this course covers integration with external Active Directory servers, Monitoring and Reporting, as well as deployment best practices. The student will gain insight into configuring authentication with ClearPass on both wired and wireless networks. Introduction to ClearPass BYOD High Level Overview Posture and Profiling Guest and Onboard AAA Policy Service Rules Authentication Authorization and Roles Enforcement Policy and Profiles External Devices Network Access Devices Messaging Services External Context Servers Endpoint Profiling Introduction to profiling Profiling collectors External collectors and profilers Roles and Enforcement Services Enforcement ClearPass roles Configuring Services Service selection rules Creating services Configuring Web Services Content Manager Skins Web page editor Guest Authentication Captive portal process Web logins Guest accounts Guest access with MAC authentication Guest Access Self-Registration Self-registration experience Configuring self-registration Self-registration process Wired Authentication Wired access Wired enforcement Profiling on wired ports Downloadable User Roles Requirements for DUR DUR enforcement profiles Dynamic Segmentation What is Dynamic Segmentation? How it works Configuring Dynamic Segmentation OnGuard Configuration Postures Posture policies OnGuard Agent Monitoring OnGuard OnGuard in Enforcement OnGuard workflow OnGuard enforcement Onboard Provisioning Configuring certificate authorities Portal setup Configuring services Onboard Administration Managing certificates Managing users and devices Certificate revocation and OCSP Administrative Operations Licenses Certificates Updates and upgrades Gathering logs ClearPass Cluster Cluster structure Policy Manager zones High availability Administrative Access Admin access to NADs Admin access to Policy Manager Guest operator logins Insight Reports Alerts Reports Administration Additional course details: Nexus Humans Aruba ClearPass Configuration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Aruba ClearPass Configuration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for IT professionals with baseline skills in computer hardware, software support, and development who want to learn how to design, develop, implement, operate, and manage Internet of Things devices and related systems. It is for those interested in learning more about embedded systems, microcontroller programming, IoT security, and the development life cycle for IoT projects. While students will gain hands-on experience assembling a prototype IoT device and using software development tools, these activities are closely guided, so previous experience in electronics assembly and programming are not required. This course prepares students for taking the CertNexus Certified Internet of Things (IoT) Practitioner (Exam ITP-110). Overview In this course, you will learn how to apply Internet of Things technologies to solve real-world problems. You will: Construct and program an IoT device. Communicate with an IoT device using wired and wireless connections. Process sensor input and control an actuator on an IoT device. Manage security, privacy, and safety risks on IoT projects. Plan an IoT prototyping and development project. In this course, you will learn general strategies for planning, designing, developing, implementing, and maintaining an IoT system through various case studies and by assembling and configuring an IoT device to work in a sensor network. You will create an IoT device based on an ESP8266 microcontroller, implementing various common IoT features, such as analog and digital sensors, a web-based interface, MQTT messaging, and data encryption. The instructor led course includes an exam voucher for the Certified Internet of Things Practitioner (CIoTP) exam (exam ITP-110). Planning an IoT Implementation Select a General Architecture for an IoT Project Identify Benefits and Challenges of IoT Constructing and Programming an IoT Device Select and Configure a Processing Unit Select a Microcontroller Power Source Use a Software Development Kit to Program an IoT Device Communicating with an IoT Device Communicate Using Wired Connections Communicate Using Wireless Connections Communicate Using Internet Protocols Processing IoT Data Process IoT Device Input and Output Process Data in the Cloud Provide Machine to Machine Communication Managing Risks on IoT Projects Identify IoT Security and Privacy Risks Manage IoT Security and Privacy Risks Manage IoT Safety Risks Undertaking an IoT Project Identify Real World Applications for IoT Follow the IoT Development Lifecycle Additional course details: Nexus Humans CertNexus Certified Internet of Things Practitioner (CIoTP) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CertNexus Certified Internet of Things Practitioner (CIoTP) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This one day course provides a comprehensive overview of macOS, complete with insider tips for getting the most out of the operating system. The course shows how to configure system preferences, navigate around the finder, personalize the interface and as well as achieve fluency with all the operational functions of the macOS. Meet The macOS The User InterfaceUser PreferencesThe Menus and Menu Paths The Toolbar Scroll Bars The Sidebar The Go Menu, Utilities Folder The Clipboard Launching Applications The Finder The Launchpad and Mission Control Finder Essentials The Desktop Quick Look Different Viewing Options Spring Loaded Folders Creating an Archive Customizing your Finder The Desktop Customize your Toolbar Organizing your Desktop Labeling your Documents and Folders Creating Folders Smart Folders The Dock Opening Applications from the Dock Dock Preferences and Customizing your Dock Choosing which Applications appear in the Dock Accessing Folder content using Stacks Your Home Folder Moving, Copying and Deleting Files Emptying the Trash Switching Between Applications Showing and Hiding Applications. Closing Documents vs. Quitting Applications Using Continuity - Mac and iOS Interfacing with your Mac and your Apple mobile devices Messages and answering your iPhone Windows Closing and Minimizing Placing documents in the Dock The Keyboard Control, Option (Alt) and Command Keys Keyboard Shortcuts The Dictation Function Gestures and Voice Mouse and Hand Gestures Using Text-to-Speech Searches Finding Files and documents Advanced Spotlight Searches Widgets & Notifications The Dashboard Enabling and Viewing Widgets Enabling and Viewing Notifications Using Spaces Switching between Spaces Running applications in full screen mode Installing or Upgrading Applications Buying from the Mac App Store Downloading from the Internet Sharing Files Sending files using AirDrop Dropbox File Synchronization Enable File Sharing Getting OnLine Understanding the Apple Airport Connecting wirelessly Using Ethernet Creating a Network Connecting through outside Network Servers and VPN Staying Current with Software Update Troubleshooting Application Crashes Force Quit Deleting Preferences The Key Chain Internet Connections Backing Up Time Machine Setting up Time Machine Performing Backups Shortcuts How to better use and access Files and documents Basic shortcuts for speed and efficiency New User Account Creating a New User Switching Between Multiple User Accounts Additional course details: Nexus Humans Getting Started With the Mac Operating System training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Getting Started With the Mac Operating System course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Developed for IT Professionals with extensive networking and Citrix ADC experience. This course is built for IT Professionals who are responsible for defining the overall structure or architecture of a Citrix networking environment. This course encompasses advanced Citrix networking configurations and leading Citrix design principles. Overview How to identify and prioritize business drivers, constraints, and requirements using the Citrix Consulting methodologyAssess environment requirements and learn to apply leading design principles to address them in a multi-site Citrix ADC deploymentApply advanced authentication and load balancing principles In this expert training course students will be exposed to advanced networking and Citrix ADC concepts and configurations. Through lecture, lab exercises, and real-world case studies, students will learn to look critically at environment requirements, constraints, and business drivers to create a complex Citrix networking solution. Topics to be covered in this course include multi-site and multitenant deployments, advanced authentication and load balancing, and automation and orchestration and advanced troubleshooting. This training will also prepare students for the Citrix Certified Expert in Networking (CCE-N) exam.This course includes a voucher to take the related exam (1Y0-440: Citrix Networking Assessment, Design, and Advanced Configuration) and earn your Citrix Certified Expert ? Networking (CCE-N) certification. Networking Methodology and Assessment Understanding the Citrix methodology Business Drivers and Requirements User Segmentation Application Assessment Capabilities Assessment Citrix Networking Deployment Architecture and Topology Multi-Site Deployments Multi Tennant Infrastructure Cloud Deployments High Availability Citrix ADC Double-Hop Scenarios Secure Web Gateway Advanced Authentication and Authorization Authorization Policies Access Policies Advanced Authentication Options Multi-Factor Authentication nFactor Authentication AAA Session Management Citrix ADC Security Authorization Pre-authentication and Endpoint Analysis Scans Protection against Layer 4-7 Attacks Web App Firewall Citrix Gateway Configuration Considerations ICA Proxy Configuration VPN Access Clientless Access Split Tunneling RDP Proxy Deployment and Configuration Advanced Load Distribution and Link Load balancing Advanced Load Balancing Link Load Balancing Firewall Load Balancing Microsoft Exchange Load Balancing Advanced Global Server Load Balancing Global Server Load Balancing Persistence DNS, Policies, Expressions, Actions, and Views GSLB Monitoring and Considerations Application Delivery Management Automation and Orchestration Application Delivery Management Outbound Traffic Dashboard Automation Orchestration Configuration Jobs Configuration Audit NITRO API StyleBooks (Net-new) Additional course details: Nexus Humans CNS-420 Citrix Networking Assessment, Design, and Advanced Configuration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CNS-420 Citrix Networking Assessment, Design, and Advanced Configuration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This class is designed for individuals who are (or will soon be) supporting a Salesforce implementation in a decision-making capacity. This includes, but is not limited to, business analysts, IT managers, project managers, executive leaders, and executive sponsors. This class is not recommended for individuals tasked with solution-building. Overview When you complete this course, you will be able to: Identify key stakeholders needed for a successful Salesforce implementation. Describe the Salesforce data model as it relates to Customer 360, Salesforce Clouds, and the Salesforce Platform. Communicate the appropriate security measures needed to control org and data access. Discuss which standard or custom objects and applications should be implemented based on specific requirements and use cases. Effectively strategize how to migrate data into your Salesforce org while maintaining high data quality. Understand Salesforce automation tools and how they solve for various business challenges. Analyze Salesforce data with Reports and Dashboards. Navigate the key phases and milestones of a Salesforce implementation. Explore Salesforce features and functionality and gain the knowledge to make Salesforce implementation decisions with confidence. In this 3-day, heavily discussion-based class, learn about standard and custom objects and applications, data management, data visualization, flow automation tools, security mechanisms, and more. Successfully navigate the key phases and milestones of a Salesforce implementation, effectively communicate business needs, and provide directives to team members tasked with solution-building to deliver a robust Salesforce solution that achieves business goals. Salesforce Data Model Discover the Customer 360 Platform Examine Salesforce Clouds Navigate the Salesforce Platform Review the Salesforce Platform Data Model Understand Data Visualization Security & Access Create Users Access the Org Control Data Objects & Applications Review Standard Objects Understand Custom Objects Explore Standard Applications Discover Custom Applications Salesforce Customizations Work with Fields Design Page Layouts Understand Record Types Review Dynamic Capabilities Successful Data Management Determine Data Strategy Create Data Ensure Data Quality Process Automation Streamline Business Processes Using Automation Tools Learn Purpose-Driven Automation Automate With Flow Data Analysis Using Reports & Dashboards Organize Reports and Dashboards Build Reports Create Dashboards Create an Analytics Strategy Adoption & Continued Improvement Adopt Your Implementation Evaluate Continued Improvements Additional course details: Nexus Humans Understand and Drive Your Salesforce Implementation ( BSX101 ) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Understand and Drive Your Salesforce Implementation ( BSX101 ) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, and managing Service Cloud. Prior to taking this class, you should have a solid understanding of Salesforce functionality and concepts, at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge. Overview Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. Enable entitlements to set up service contracts. Set up the Salesforce Service Console app to help your support reps work more efficiently. Understand the capabilities of the Softphone Utility in the Lightning Console. Configure online chat with customers using Web Chats. Understand and set up communities. Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly. Case Escalations and Entitlements Create processes to streamline a support team?s workflow and case management. Customize fields, page layouts, and record types for different kinds of support cases. Define picklist values for each new record type. Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time. Create and manage entitlements to customize the level of support for each customer. Salesforce Knowledge Enable Lightning Knowledge and assign appropriate user licenses. Customize page layouts and record types to support knowledge article management. Customize access to, permissions for, and visibility of knowledge tools and processes. Create and manage articles to ensure quality of information. Manage and close cases more efficiently using knowledge articles. Lightning Service Console Create your own Service Console app. Customize the Lightning Console pages. Add Utilities to your console. Enable and utilize Chat (formerly Live Agent). Optimize the use of Omni-Channel. Salesforce Self-Service Communities Enable communities in your Salesforce org. Create a permission set for effective administration of communities. Customize the look and layout of the community. Add the Reputation component to the community. Additional course details: Nexus Humans Salesforce Administer and Maintain Service Cloud (ADX261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Maintain Service Cloud (ADX261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 0.75 Days 4.5 CPD hours This course is intended for Making Microsoft Word documents accessible. Overview Please refer to Overview. During this course students will interact with a variety of Word documents and review components that would render the document inaccessible. Students will enable the Accessibility Checker and the Speak feature and progress through the processes and procedures to meet the AODA mandate. Students will ultimately create an accessible set of styles and use those styles within the document. Adding the Accessibility Checker and the Speak feature Discussions will follow as to the limitations of the checker When the checker won?t run Document Metadata Students will review where and why to add metadata to a Word Document Setting the application language and setting the document language Setting the document title Adding the Author and subject metadata fields Creating Accessible Paragraphs and Columns Students will see the perils of incorrect use of hard returns and text boxes within a document Exercises will have students work with paragraph formatting and column formatting for accessibility Creating Accessible Tables Students will interact with tables that are poorly designed and restricted them to still maintain content but that are now accessible Discussions will surround, changes to how tables are handled when sending to PDF Accessible Imagery Students will discuss the need to images with a document The Alternate text feature will be used and the rationale for adding specific types of descriptions Students will see and understand the rationale for ?in-line- imagery Styles for Navigation Students will use and modify the built-in styles feature of Microsoft Word and create a table of contents Students will see with the use of the navigation pane, how styles impact accessibility Students will also understand the importance of proper styles nesting Headers, Footers and Footnotes Students will discuss and then implement accessible headers and footers Students will discuss footnotes and alternative methods to provide footnotes Verifying Reading Order Students will ?listen? to their documents using the Speak feature Students will enable the selection pane as an accessibility tools and discuss its limitations Creating an Accessible Style Template Students will create several accessible styles including headings and paragraphs Students will save the style within a template Additional course details: Nexus Humans Accessible Documents training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Accessible Documents course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.