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Business Relationship Management Professional (BRMP)® Business Relationship Management (BRM) embodies a set of competencies (knowledge, skills, and behaviors) to foster an effective business value-producing relationship between a service provider and its business partners. The BRM Discipline rests on solid research-based foundations verified and enhanced over a decade of successful implementations in leading organizations across the world. Proven to be equally effective for shared services including Human Resources, Finance, Legal, external service providers and others, BRM practices have enjoyed widespread adaptation in IT. The Business Relationship Management Professional (BRMP) training and certification program provides a foundational understanding of business relationship management (BRM) for individuals at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. In other words, this course provides the 'why' and the 'what' - 'why' business relationship management is important to your organization and 'what' a BRM capability does to add value to your organization. This interactive course, with discussions, partnering activities, and periodic knowledge checks, will provide you with the opportunity to apply learning to your unique organizational situations, creating solutions that you can use immediately upon returning to your workplace. This practical knowledge will allow you to demonstrate immediate value in your role, as well as prepare you for the BRMP Certification exam. What You Will Learn This course provides a foundational understanding of Business Relationship Management. Upon completion of the BRMP® course, participant will be able to demonstrate their understanding: Explain what business relationship management is and the value it provides to an organization Articulate the need for an organization to move beyond traditional goals of profit and products to encompass those that are appropriate for a relationship-centered organization Describe the importance of integrating business relationship management into every element of their organization Define the importance of educating their organization that a mature BRM capability will evolve culture, build partnerships, drive value, and satisfy purpose Apply business relationship management to their organization's triple bottom line of people, purpose, and planet Explain the basic knowledge, skills, and mindsets of the business relationship management role Clarify the core business relationship management approaches, tools, and templates used to achieve results Illustrate the value and impact the BRM capability has on an organization by completing a draft of the BRM Capability Workbook BRM Introduction - The Bigger Picture Why BRM = why now? Relationship-centered organization Theory of 'relationshipism' Triple bottom line BRM defined Activity domains BRM challenges BRM Capability BRM capability framework Organizational purpose and strategy Now-to-new Evolve culture Build partnerships Drive value Satisfy purpose Limitless growth and improvement BRM Capability - Evolve culture Evolve culture framework Purposeful narrative Desired behaviors Influential relationships Personal growth BRM Capability - Build partnerships Build partnerships framework BRM role competency model Relationship maturity and quality Partnering mindsets Relationship discovery Relationship nurturing BRM Capability - Drive value What is value? Types of value Sources of value Drive value framework BRM role competency model Value discovery Value realization Value results BRM Capability - Satisfy purpose Satisfy purpose framework BRM role competency model Through the BRM capability Through the triple bottom line Social value BRM Capability - Wrap-up Evolve culture capability framework Build partnerships capability framework Drive value capability framework Satisfy purpose capability framework BRM Role Our purpose and what we believe Role clarity Single point of focus BRM Code of Ethics BRM Role Competency Model BRM mindset Scope of BRM role BRM role with organizational factors BRM Team Our purpose and what we believe BRM team definition BRM team purpose, mission, and vision Assessing the value of a BRM team Organizing a BRM team Leading a BRM team Transition management Coaching BRMs Closing - BRM Key Learnings Key learnings from each module Closing - BRMP Course Wrap-Up What to do in the next 30/60/90/365 days Digital badge After passing the exam Recap learning objectives Review learning objectives Review expectations Course feedback

Duration 4 Days 24 CPD hours This course is intended for The App Maker builds solutions to simplify, automate, and transform tasks and processes for themselves and their team where they have deep expertise in the solution business domain. They have basic data modeling, user experience design, requirements analysis, and process analysis skills. The App Maker creates and enforces business processes, structures digital collection of information, improves efficiency of repeatable tasks, and automates business processes. The App Maker uses the Maker tools of Power Platform to solve business problems. They may use advanced features of Microsoft apps and third-party productivity tools. The App Maker is aware of the capabilities and limitations of available tools and understands how to apply them. The App Maker is self-directed, and solution focused. They may not have formal IT training but are comfortable using technology to solve business problems with a personal growth mindset. They understand the operational need and have a vision of the desired outcome. They approach problems with phased and iterative strategies. This course will teach you how to build apps with low-code techniques to simplify, automate, and transform business tasks and processes using Microsoft Power Platform. This course contains a 1-day Applied Workshop. This workshop will allow you to practice your App Maker skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows. 1 - Get started with Microsoft Power Platform for app makers Identify components Create apps Get started with Microsoft Dataverse Work with Copilot in Microsoft Power Platform 2 - Create tables in Dataverse Table characteristics Table relationships Dataverse logic and security Dataverse auditing Dual-write vs. virtual tables 3 - Create and manage columns within a table in Dataverse Define columns in Microsoft Dataverse Column types in Microsoft Dataverse Add a column to a table Primary name column Restrictions that apply to columns in a table Create an auto numbering column Create an alternate key 4 - Load/export data and create data views in Dataverse View data in a table Create or edit views of data in a table Dataverse data import options Load data into a table Dataverse data export options Export Add, update, or delete data in a table by using Excel Import data using Power Query 5 - Export data from Dataverse and use Microsoft Excel to edit records Export data to Excel Edit and update data in Excel 6 - Get started with Microsoft Dataverse for Teams Dataverse for Teams vs Dataverse Provision your first Dataverse environment Create your first table to store data 7 - Build your first app with Power Apps and Dataverse for Teams Create your first app with the hero template Customize your app with Power Apps Studio Publish your app Install template apps 8 - Build your first workflow with Power Automate and Dataverse for Teams Types of workflows that Power Automate can build in Dataverse Schedule a flow 9 - Create reports with Power BI and Dataverse for Teams Connect to and transform Dataverse for Teams data from Power BI Create a Power BI report Publish the report Share the data 10 - Get started building with Power BI Use Power BI Building blocks of Power BI Tour and use the Power BI service 11 - Explore what Power BI can do for you What can I do with the Power BI service as a consumer? View content in the Power BI service Collaborate and share in Power BI Find and view dashboards and reports 12 - Create and manage workspaces in Power BI Distribute a report or dashboard Monitor usage and performance Recommend a development life cycle strategy Troubleshoot data by viewing its lineage Configure data protection 13 - Manage semantic models in Power BI Use a Power BI gateway to connect to on-premises data sources Configure a semantic model scheduled refresh Configure incremental refresh settings Manage and promote semantic models Troubleshoot service connectivity Boost performance with query caching (Premium) 14 - Create dashboards in Power BI Configure data alerts Explore data by asking questions Review Quick insights Add a dashboard theme Pin a live report page to a dashboard Configure a real-time dashboard Set mobile view 15 - Implement row-level security Configure row-level security with the static method Configure row-level security with the dynamic method 16 - Create dashboards in Power BI Configure data alerts Explore data by asking questions Review Quick insights Add a dashboard theme Pin a live report page to a dashboard Configure a real-time dashboard Set mobile view 17 - Secure, publish, and share data in Power BI Share and use reports in Power BI Row-level security Publish a report to a Power BI workspace Share reports and user experience Protect data in Power BI Data refresh and alerts 18 - Embed Power BI content Embed Power BI reports Embed other Power BI content types Optimize the embedding experience 19 - How to build your first model-driven app with Dataverse Model-driven apps, powered by Microsoft Dataverse Explore sample apps 20 - Get started with model-driven apps in Power Apps Introducing model-driven apps Components of model-driven apps Design model-driven apps Incorporate business process flows 21 - Configure forms, charts, and dashboards in model-driven apps Forms overview Form elements Configure multiple forms Use specialized form components Configure views overview Configure grids Create and edit views Configure charts overview Dashboards overview Use interactive streams and tiles 22 - Manage Dynamics 365 model-driven app settings and security Configure role-based security Manage teams and business units Explore settings and customizations 23 - Use specialized components in a model-driven form Create business process flows Embed a canvas app in a model-driven form Add a timeline in a model-driven form Create a report in a model-driven form 24 - Get started with Power Apps canvas apps Start Power Apps Power Apps data sources Use Power Apps with Power Automate and Power BI Designing a Power Apps app 25 - Customize a canvas app in Power Apps Improve your app by making basic customizations Explore controls and screens in canvas apps 26 - How to build the User Interface in a canvas app in Power Apps Use themes to quickly change the appearance of your app Brand a control Icons Images Personalization Build for phones or tablets 27 - Navigation in a canvas app in Power Apps Understanding navigation The Navigate and Back functions More ways to use the Navigate function 28 - Manage apps in Power Apps Power Apps review 29 - Build a mobile-optimized app from Power Apps Learn about mobile-optimized apps Identify components to make a canvas app mobile-optimized Create a mobile-optimized app that uses responsive designs Identify performance considerations for a mobile-optimized canvas app 30 - Use and understand Controls in a canvas app in Power Apps Core properties of controls Entering and displaying data with text controls Additional controls for enhancing your app's usability Media Modern controls Work with component libraries 31 - Create formulas to change properties in a Power Apps canvas app Formulas overview Use a formula to modify the format of controls Use formulas to perform calculations Use a control to modify the property of other controls Conditional formatting Functions for validating data 32 - Use imperative development techniques for canvas apps in Power Apps Imperative versus declarative development The three types of variables in Power Apps Global variables Contextual variables Collections Additional variable concepts 33 - Manage apps in Power Apps Power Apps review 34 - Create formulas to change properties in a Power Apps canvas app Formulas overview Use a formula to modify the format of controls Use formulas to perform calculations Use a control to modify the property of other controls Conditional formatting Functions for validating data 35 - Create formulas to change behaviors in a Power Apps canvas app Formulas and functionality Understanding true and false Understanding control behaviors and actions Performing multiple actions in a formula Control the display mode through a formula Use controls and functions to create a dynamic formula 36 - Author a basic formula that uses tables and records in a Power Apps canvas app Records and tables Using the Table function Store a table Filter your table Use the lookup function to return a record Additional table functions 37 - Build a canvas app for a real estate solution with Copilot in Power Apps 38 - Get started with Power Automate Introducing Power Automate Create your first flow Troubleshoot flows 39 - Build approval flows with Power Automate Provide solutions to real-world scenarios. 40 - Build flows to manage user information 41 - Power Automate's deep integration across multiple data sources 42 - Use the Admin center to manage environments and data policies in Power Automate Administer flows Export and import flows Learn how to distribute button flows 43 - Use AI Builder in Power Automate AI Builder in Power Automate saves time Advanced usage of AI Builder in Power Automate 44 - Optimize your business process with process advisor Get familiar with process advisor Create your first recording Edit recordings and group actions Analyze recordings and interpret results Automation recommendations 45 - Optimize your business process with process advisor Get familiar with process advisor Create your first recording Edit recordings and group actions Analyze recordings and interpret results Automation recommendations 46 - Build flows for a real estate solution using Copilot in Power Automate When to use Copilot in Power Automate 47 - Use Dataverse triggers and actions in Power Automate Dataverse triggers Query data Create, update, delete, and relate actions 48 - Create tables in Dataverse Table characteristics Table relationships Dataverse logic and security Dataverse auditing Dual-write vs. virtual tables 49 - Create and manage columns within a table in Dataverse Define columns in Microsoft Dataverse Column types in Microsoft Dataverse Add a column to a table Primary name column Restrictions that apply to columns in a table Create an auto numbering column Create an alternate key 50 - Get started with Power Apps canvas apps Start Power Apps Power Apps data sources Use Power Apps with Power Automate and Power BI Designing a Power Apps app 51 - How to build the User Interface in a canvas app in Power Apps Use themes to quickly change the appearance of your app Brand a control Icons Images Personalization Build for phones or tablets 52 - Get started with Power Automate Introducing Power Automate Create your first flow Troubleshoot flows 53 - Challenge Project - Build a booking requests app with Power Apps and Power Automate Prepare

Professional Management is crucial to your company's success. In fact, managers can have the single largest impact on your organisation's productivity and overall profitability, with more influence over employee morale and performance than anyone else.

Duration 4 Days 24 CPD hours This course is intended for If you're a developer with a keen interest in providing automated solutions for your organization, this certification could be a great fit for you. You automate time-consuming and repetitive tasks by using Microsoft Power Automate. You review solution requirements, create process documentation, and design, develop, deploy, integrate, troubleshoot, and evaluate solutions. Working with business stakeholders, you help to improve and automate business workflows. Overview After completing this course, students will be able to: Design RPA solutions Develop RPA solutions Deploy and manage RPA solutions Candidates for this course automate time-consuming and repetitive tasks by using Microsoft Power Automate. They review solution requirements, create process documentation, and design, develop, troubleshoot, and evaluate solutions. Candidates work with business stakeholders to improve and automate business workflows. They collaborate with administrators to deploy solutions to production environments, and they support solutions. Module 1: Get started with Power Automate for desktop Get started with Power Automate for desktop by learning about flows, creating automated steps, and flow development essentials. Module 2: Automate processes with Robotic Process Automation and Power Automate for desktop Work with Power Automate for desktop to record Windows and Web applications, but also use out of box actions such as manipulating Excel documents as part of an end to end invoice processing solution. Module 3: Work with Power Automate for desktop Work with Power Automate for desktop options, flows, recording features, conditions, loops, variables, images, and error and exception handling. Module 4: Work with different technologies in Power Automate for desktop Learn how to automate email handling, Excel, user interface, and system services with Power Automate for desktop. Module 5: Implement advanced logic in Power Automate for desktop Learn how to work with system flows, control flows, mimic mouse actions, as well as operations used to manipulate text, date, and time in Power Automate for desktop. Module 6: Build expertise with Power Automate for desktop Learn how to use Power Automate for desktop to work with Power Automate, OCR technologies, and scripting. Module 7: Build custom connectors for Power Automate This Learning Path explores custom connectors and explains how to configure them and use them with Microsoft Power Automate Module 8: Use best practices to secure and govern Microsoft Power Platform environments This module focuses on introducing Microsoft Power Platform environments and their role in creating Data Loss Prevention (DLP) policies by using examples and use cases. A brief introduction and overview of tools will also be discussed, including Microsoft Power Platform and Power Automate Admin experiences and Microsoft Power Platform Center of Excellence (COE) toolkit. Additional course details: Nexus Humans PL-500T00 Microsoft Power Automate RPA Developer training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the PL-500T00 Microsoft Power Automate RPA Developer course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for While no prior programming or web development experience is required, target students should have good foundational computer skills. Overview Set up the tools and resources you need to perform Web Development. Create web pages in HTML, constructing valid, well-formed elements, including navigation links, sections, titles, and semantic markup. Enhance HTML content with tables, images, movies, and audio. Apply styles to HTML elements using CSS. Use CSS to format the edges, size, position, and layering of HTML elements. Apply complex style rules using advanced CSS selectors, including pseudo-class selectors, structural selectors, and pseudo-element selectors. Create complex layouts using CSS newspaper style columns, grid layouts, and flexible box layouts. Improve the quality of web content, including adaptability (different displays and devices), searchability, usability, and accessibility. Submit data through URL query strings and web forms for processing by a web application server. Write JavaScript code to make web pages more interactive, perform data processing tasks directly in the browser, and manipulate items in the current web page. Write JavaScript code to iterate through collections of elements in a page to get and set their attributes and add event listener code. Use third-party libraries and frameworks for web front-end development. Modern organizations depend heavily on the web to perform core business operations such as marketing, advertising, and selling products, providing services, and communicating with customers, partner organizations, and employees. Whatever you're creating on the web, HTML, CSS, and JavaScript? likely play an important role. These three languages provide the core toolkit for anyone looking to perform web development work. This course covers the fundamentals of web development using these three languages. Prerequisites This course assumes that students have strong experience working with computers. Previous experience programming in other languages is helpful, but not required for students to benefit from this course. Lesson 1: Setting Up Your Web Development Environment Topic A: Prepare Your Web Platform Topic B: Prepare Your Web Development Tools and Processes Topic C: Monitor the Web Request-Response Cycle Lesson 2: Creating Web Content in HTML Topic A: Create a Basic Web Page Topic B: Provide Navigation Links Between Web Pages Topic C: Improve Web Page Structure and Navigation Lesson 3: Adding Tables and Multimedia Content to a Web Page Topic A: Create a Table Topic B: Embed Images, Movies, and Audio in a Web Page Lesson 4: Applying Styles to Web Content Topic A: Apply Styles to HTML Topic B: Create a Style Sheet Topic C: Use Web Fonts Lesson 5: Controlling Edges, Size, and Position Topic A: Format Element Edges and Corners Topic B: Control an Element's Height and Width Topic C: Control an Element's Position and Layering Topic D: Normalize and Reset Browser CSS Defaults Lesson 6: Applying Complex Style Rules Topic A: Use Advanced Selectors Topic B: Manage User Interface States Topic C: Make Structure Apparent to Users Topic D: Use CSS Pseudo-Element Selectors Lesson 7: Creating Complex Layouts Topic A: Use CSS to Create Newspaper Style Columns Topic B: Use CSS to Create Grid Layouts Topic C: Use CSS to Create Flexible Box Layouts Lesson 8: Improving Web Content Topic A: Adjust the Layout for a Wide Variety of Devices Topic B: Perform Basic Search Engine Optimization Topic C: Test Your Website Lesson 9: Submitting Data to a Web Server for Processing Topic A: Submit Data Through a URL Topic B: Submit Data Through a Web Form Lesson 10: Writing JavaScript Code Topic A: Add JavaScript to a Web Page Topic B: Perform Operations on Data Topic C: Program Repetitive Tasks Topic D: Manipulate DOM Objects Lesson 11: Enumerating and Processing Collections of Elements Topic A: Enumerate Elements Topic B: Attach Events Through Code Lesson 12: Using Third-Party Libraries and Frameworks Topic A: Use a Third-Party JavaScript Library Topic B: Create a Web Page Based on a Third-Party Framework Additional course details: Nexus Humans Web Development with HTML5, CSS, and JavaScript (v1.0) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Web Development with HTML5, CSS, and JavaScript (v1.0) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.