Conflicts of interest are a critical concern in the financial services industry, where individuals and organizations often find themselves balancing multiple roles and responsibilities. This comprehensive course on Conflict of Interest Management in Financial Services Regulation is designed to provide professionals in the industry with a deep understanding of conflicts of interest, their implications, and the regulatory framework governing them. Participants will gain the knowledge and tools necessary to identify, assess, mitigate, and disclose conflicts of interest effectively.
Any organisation that processes, transmits or stores payment card data must comply with PCI DSS. Failure to comply will result in heavy fines, restrictions or permanent expulsion from the payment card acceptance programme. This course describes the Payment Card Industry Data Security Standard (PCI DSS) and explains what you need to be aware of and when to take action to be PCI DSS compliant.
In this course, you'll learn who vulnerable customers are and why acknowledging vulnerability matters. You will then learn what the regulator's guidance says about the treatment of vulnerable customers and what the consequences may be if vulnerable customers are not treated fairly. The course includes a quiz at the end where you need to get 80% to pass.
Treating Customers Fairly or TCF is a set of rules and guidelines set out by the UK's Financial Conduct Authority (FCA). This course covers everything you need to know regarding TCF. This course was developed alongside the Financial Services experts to help you take a practical and real-world approach to treat customers fairly. The course will look at the role of the Financial Conduct Authority and the enforcement of TCF and the six consumer outcomes and how they can impact a business every day.
Welcome to this comprehensive course on Privacy and Electronic Communications Regulation (PECR). This programme equips you with a deep understanding of privacy and electronic communications. By course completion, you'll grasp the intricacies of personal data, comprehend the nuances of direct marketing, and master the lawful processing of personal data. You will explore the intricacies of consent time limits, understand how PECR complements the General Data Protection Regulation (GDPR), and delve into electronic, postal, telephone, and third-party marketing. Differentiating service messages from marketing messages, addressing data sharing, data subject rights, and evaluating risks.
Welcome to the Know Your Customer (KYC) Training course, where you will gain essential knowledge and skills to understand, implement, and comply with KYC regulations. KYC is a critical process for financial institutions and businesses across various industries to verify the identity of their clients, assess the risk associated with them, and prevent financial crimes such as money laundering and fraud.
Delve into the intricacies of data protection with this General Data Protection Regulation (GDPR)Â course. By the end of this comprehensive programme, you will master essential concepts and practices vital for safeguarding data in compliance with GDPR. You will gain a good understanding of personal and sensitive data, decipher GDPR obligations, and grasp the nuances of obtaining valid consent. You'll explore GDPRÂ data processing principles and dive into the rights of individuals, including 'subject access requests' and the right to erasure. Finally, you'll learn to differentiate between PECR and GDPR, identify organisational obligations, and comprehend the repercussions of data breaches.
Welcome to this comprehensive course on Understanding Complaints and FCA Regulations. Gain the expertise to navigate customer complaints and comprehend Financial Conduct Authority (FCA) regulations effectively. Delve into legitimate communication channels for formal complaints and grasp the FCA's definition of a 'regulated complaint'. Learn emotional intelligence techniques for complaint handling and discover optimal methods for investigation, recording, and reporting. Understand the Financial Ombudsman Service's role, complaints' timelines, record-keeping obligations, and the formal reporting process to the FCA. Master the maintenance of a Complaints Register and delve into Root Cause Analysis Methodology.
The FCA Conduct Rules Training course is a vital educational program designed to provide individuals and organizations with a comprehensive understanding of the Financial Conduct Authority (FCA) Conduct Rules. These rules are fundamental in maintaining integrity, ethical behavior, and professionalism within the financial services industry. By participating in this course, you will gain the knowledge and insights necessary to ensure compliance, uphold ethical standards, and foster a culture of accountability within your organization.
A comprehensive and practical guide to the art and science of company valuation. Learn value investing’s most important skill.